This review is about their customer service or lack thereof. Recently there was an error made on my order, I received too much of their detergent (six 64oz bottles). When I realized this and immediately called them, I was told that I had to pay for my own shipping and that there would not be any reimbursement for that. They make NO MENTION OF THAT in their return policy. when I brought that up to the person I was dealing with she flatly stated that is just our policy. Then she suggested that I could always give the detergents as xmas gifts. Obviously this person is not too popular around the holidays!! So I here I am stuck with the items, but make I will not be buying from them direct from now on, GO ELSEWHERE where you are valued as a customer.

I can not say enough good things of this companies products! It truly is one of Kansas Citys shiny stars. In my world Im all about the smells, good smells, from my cloths, body, hair, furniture, house, car or my 147# Newfoundland, Angus! Everywhere I take him we get compliments on how good Angus smells. I bet hes the only dog for miles that smells like frankincense & myrrh ( I dont spray him with the room spray, he gets the benefit of smell transfer thru contact with the furniture, rugs & air in the house!). So in my book the aromatic quality & intensity of Indigo Wilds products are above the rest, while not overwhelming & coming on too strong. Their prices are reasonable & well worth every penny. The unique & natural based aromatics of all their products last & linger (bar soap, room mist (body /fabric spray as well) laundry soap & body oil & rub are my favorites), thus proving the use of quality ingredients. It also shows the pride the company seems to put into each & every one of their products. That pride shows in the detail from the hand made swirls in the bar soap to the simplistic chic packaging. All while being conscious of the footprint left on the environment. Definitely nothing to hate of this company unless you are the competition!

Best customer service! Called got a live cheerful human on the first ring. She apologized, and resolved my issue within seconds.

Found this company at an Deanna Rose Outdoor Farm yard, they were handing out samples of their products, and they had me hooked on the smell right away. So I went out and bought a few of their bars of soap. They are amazingly smooth and make you actually feel clean when you get out of the shower. I will never go back to any mass produced soap/body wash! The soap also keeps my skin from breaking out, especially on my face. Keep up the great products Indigo Wild!!

I made a special trip to the retail store....purchased 3 items (2 Zum mist and 1 Zum laundry soap) only to find the items much cheaper (not on sale) at Hy-Vee. Super disappointed in the experience. Drove extra and spent over $10 more including tax on only 3 items. I won’t be going back to the retail store and I suggest you shop at your local Hy-Vee to purchase their product!

Sea salt anything is quite the obsession in our house. We just bought the laundry detergent, and we LOVE IT!! Its hard to find a natural detergent that still leaves a great smell, without all the mysterious fragrances, this stuff is the total package. I plan to try just about everything at this point. Havent been disappointed yet🙌🏻

Ive been trying to order online since yesterday. Ive entered my credit card number so many times Ive finally memorized it. Once I enter all my info I get popped out of the system and have to log back in. I tried calling and got sent to a voicemail. I think. Id just like to get some nice smelling soap. Update: I tried Firefox as recommended by the Indigo Wild. It worked. Im eagerly anticipating my box of goodies. So, more stars for a great response with a successful result.

Ordered several different soap bars from their website. They are flippin amazing. The herb themed ones smell strong in a great way. I tried a rosemary mint one in the shower and it actually made my skin feel softer and cleaner. I tried the charcoal one on my face, it has a milder scent good for face washing and it made my skin feel amazing, astringent like witch hazel but moisturizing at the same time. There was a minor mistake with my order but they were fast and polite responding to help. They even pack the soaps in biodegradable materials. Awesome company, will buy again.

Its a great place that provides different variations of soaps. The store itself provides a lot of information about their products and this helps in making a purchase plus if youre far away. Their products are available in other stores along with their website. Plus I love how they are constantly providing additional items to their shelves of continuous awesomeness. I have eczema and their oatmeal soap products helps a lot (bar soap, body wash) with my skin issues.

My wife and I have been using Indigo Wild for over 10 years. Using them as gifts has been a challenge

I am so glad this place is right down the street from me!! I literally could smell the goodness from outside. When I walked in I was immediately greeted by the two sweetest ladies. I told them it was my first time and they recommended their best selling products but were never pushy which I love! The prices cant be beat for an all natural product and a local Kansas City company!! Way to go! They also loaded me with samples. Such a great first visit.

I kick myself for not finding this place sooner. The smells alone are worth just stepping in and seeing what they have. The little slivers of bar soap sample packs are absolutely what you need when you cant decide on what scents to get and personally they make me want to wash my hands more then usual. Even just having one sit in a soap dish makes my apartment smell amazing. I highly recommend the sachet bags for your car or closet space.

Their products and scents are simply the best, none other compare!! The customer service is friendly, helpful and fun, what more can I say!!

Little luxuries to infuse your day! Besides the yummy soaps, mists, candles and cleaning products, we even pamper our pooch with the pet shampoo bar which is fabulous by the way! Other favorites - the dry shampoo for people, the new laundry dryer balls, and all things AMBER scented!

Ive been buying Lemongrass Zum Bars from HyVee for years and I had no idea they had a local store right here in Kansas City. I love all their products that Ive tried so far (Zum Bars, Zum Mist)

I love to get their box sets as gifts. Ive been buying their products for a few years. Super moisturizing bars of soap and smells amazing. The staff is always friendly and helpful

I love this place! The employees are helpful, friendly, and smell good. : ) They give out samples. They welcome dogs. They recycle. They make me want to clean my kitchen. Thanks for being some of whats great about Kansas City.

Yum! This place smells delicious!!I finally made a trip to the actual factory & store after buying their soaps for years Good place to go for sample bundles, new products theyre testing and some BOGO goodies. Even their parking spot signs are awesome 👍

Best soap in town.

Worth going in just for the free smells!! Wonderful products and kind service. Many options that you cant find at the big retail stores that carry the Zum brand.

They have so many different products made from natural ingredients its mind-blowing!From room sprays to laundry soap and facial products to dryers balls this place is definitely worth the trip.

I use the Zum bars to wash my face. And my skin feels soft and fresh. Its good quality products, especially the laundry soap. The factory is fun! Great smells, if your not sure on items to try out for the first time, purchase a sample kit. Inexpensive. Youll be sure to find a product you love!

I love using their soap. I always get the grab bag because every scent works. Im especially fond of the orange/clove scent though. Thanks for being in the neighborhood!

This place was amazing. There are so many products and it smells SO good. I didn’t tour the entire facility, but they do have a small shop where you can get their products or slivers of their soap by weight.The staff was super knowledgeable about harmful vs helpful ingredients in personal care products. It’s definitely worth a visit.

A local company that has spread throughout the country. Their soaps and other body products are very high quality. I have sensitive skin and use the dragonsblood soap..just dont use it with white washcloths. Its fun to see the full line of products at the factory and their imperfects are discounted.

I always spend way too much money here. Awesome product. Even though I can buy Zum and have it shipped to NYC, I always enjoy coming to the storefront and browsing all the options. Love this place, going home smelling delicious!

If youre conscious and considerate about what you put in and on your body and care about your impact on the earth, and prefer to support local KC area businesses, the products at Indigo Wild are a must! Great for gift-giving and great for self- care. Their product line never disappoints!

Amazing scents and natural ingredients. A trip to the factory is always an adventure. Wonderful staff really treats you with care.

Quality products at reasonable prices.. Smells so good nourishes your skin. Everybody needs to get ZUM!

Instant aromatherapy as soon as you walk through the door. I love their zum kiss lip balms and the zum rub for sore muscles, but my favorite products from them is the sea salt perfume oil, and the Betsy (lemon/lavender) bar

Great company with exceptional products. Very friendly and quirky. We have met some of the staff outside of their establishment and listening to them talk about their work makes me want to go and get a job there.

My kids bought me the lavender - lemon oil. At first I was concerned because I dont like lavender but I love lemon. Luckily the lavender wasnt overpowering at all and the scent was just heavenly. Next time Im in the Kansas City area Im going to stop by and buy some more. One of the best lemon scents around and the oil is fantastic on your skin.

Outlet store for some great natural products. I spent way too much money there, but my daughters enjoy their offerings.

The people that work here are so very nice and helpful. It smells amazing like one would expect.Their products are the best. I have sensitive skin and havent had any issues since using their soaps, wash and lotions. Im hooked on the phenomenal smelling soap that leaves a light scent on the skin. Nothing over powering.Ive got my mom hooked on this stuff too. Shes a huge fan as well.

I love coming to the Zum Factory. Shopping here is a great choice, because the products are all natural and it’s a local business. Everyone is always very friendly and helpful... they’re even very responsive on Twitter! I like all of the scents but my favorite is Frankincense and Myrrh. Everywhere I go all over town people give me compliments on how good I smell. They have bath and beauty products, cleaning products, and candles and air fresheners (incenses and sprays). You can buy great gifts here for any occasion. It smells like heaven and it might seriously be one of the happiest places on earth. I’m so glad I found them and they’re right here in town so I can go there whenever I want.

I love the product and the little store. My family from California asked about it a few years ago and I went in and stocked up on Christmas gifts for everyone. Such a fun little shop and they had some kind of themed cocktail when I went.Since then I have been several times, to stock up and see new products. They are dog friendly so you can pet a pup and get free soap samples when you check out.

There are such lovely scents to choose from. Sachets for drawers, laundry soaps, dog shampoo, everything Ive ordered Ive thoroughly enjoyed!

They have great products. The best of the best. It is expensive because you get what you paid for.

I LOVE your Frankincense and Myrrh products, specifically the house cleaner and laundry soap. If cleanliness is next to Godliness and Jesus was given the gifts of F & M by the Magi, then clearly these products are good enough for me!!!I just love your company and the products,Laura Van Tyne, co host of The Karmic Path

A great place to get unusual soaps and scents even laundry soap staff is always friendly highly recommend

The service awesome an knowledgeable, smells wonderful and lots of products. I love it!

Love the product! I recently found out that I can no longer order one of my favorite products Zum Counter Cleaner. This truly makes no sense at all to me. They are no longer able to ship to my state a long with many others. Im so disappointed!

Love All of their products ❤️ their face line is 👌. Made with ❤️ ORGANIC

I love that they use essential oils as fragrance opposed to other toxic chemicals. I purchase my laundry soap, body soap, and hand soap here knowing that Im making less toxic choices for my health and supporting local-win, win!

I love Indigo Wild and Zum products. They have products for everyone and make great gifts!

So because I have a widely obsessive boyfriend who only eats organic food and shops at the local organic stores I was fortunate enough to find Zumbar Goats Milk Soap! Wow, what an invigorating and incredible change for me! It is absolutely wonderful and I will recommend this soap to anyone! I cant wait to get in the shower and then throughout the day smell my arm and enjoy the more than delicious aroma! Thank YOU!

Love this company love everything about it! Such a cool place KC is lucky!!

Love their products from body oils to laundry soap a bit expensive but a wonderful treat.. natural ingredients and beautiful combination of fragrances!

Love the soap you can buy seconds at the store of all your favourites much cheaper by the pound.

Locally made products that’ll change your life. (P.S. don’t expect a response if you contact them via their website.)

Great place! loved the burger. Great atmosphere.

Staff is so helpful!! I love the short, all natural ingredient list on their laundry soaps and the fact that they reuse the plastic bottles!!

All the zum things in one delightful space.

Have yused just about all there products and they are absolutely fabulous.

This place smells amazing! The people that work here smell amazing(and are super friendly)! The products they make smell amazing! You too will smell amazing after your purchases from here!

Best place ever. Everyone is super fun and helpful. Dogs are allowed, and they have great deals on Wednesdays! There is something for everyone at Indigo Wild. My favorite local business.

Love these products and always so fun to shop at the factory!

Amazing products and great prices. Fast shipping.

I am a fan-girl! Just a little bit of fun to brighten up your day. Great products. Local treasure.

Fantastic soaps. The scents are wonderful.

Best stuff in the world!!! Love all of their products

When you have $100 and want to treat yourself go here and buy a variety of scented soaps, bath salts, laundry detergent, and assorted other items. Warning, the small store is overwhelming with a mixture of scents. My favorite scent is frankensence and myr.

Amazing products that are good for you, the environment and your family. I purchased the laundry dial and have been using it for almost 5 months now. My clothes snell amazing.

Simply the BEST products, been using Zum for 20+ years ! Live Love Zum❤

You can shop online if you like, but its fun to go to the store at their factory. Even the parking lot smells amazing!

Zum Face cleanser, tocos face whip and the Argan oil facial serum saved my face! My eczema flare ups and perioral dermatitis cleared up within days of using! Happy 😁

A friend and I made a special trip (25 mins) to Indigo Wild today. I will NEVER go back again!!! The lady working the store was EXTREMELY RUDE, never greeted us when we walked in, no hello, can I help you, nothing! Acted as if we were invisible. She was too busy chitchatting with her 2 girlfriends to even bother to help us. The store is so small that they were blocking many products and wouldnt move out of the way, as if we were bothering them. Too busy chitchatting about hiking in Colorado, not even talking about Zum products. We had questions, and even said to each other do you see the price on this? Or on that? NOTHING. She would not speak or even acknowledge us. We left empty handed because of her horrible customer service. Yet she said thanks as we walked out the door?! Very bad first impression!!! I will give my business somewhere else!!! Only good thing I can say is the parking lot smelled nice.

Love this place HOMEMADE YOU CANT BEAT👍

This company and their products are absolutely incredible! I trust their products %100! They are helpful and kind! Ive never found better natural products.

Great company with the wildest sense of humor. The products are fabulous and they always give you a special little gift. The oils make me so relaxed and the laundry detergent makes doing the wash like therapy.

ZUM is just fantastic, from top to bottom, online or instore, every product is high quality and smells amazing!

What a fun store to visit, nice to pick up some soap ends and see all of the different soaps and products. I have used their soap for years and have my family hooked on it.

Wonderful soaps, laundry detergent in some great fragrances!

My favorite place and their product !! Im addictive to all their products.. I too spend way too much money .

This place smells absolutely wonderful. I bought a bag of odds and ends ( various sizes soaps) and so far I havent complained. I will come back soon.

Wonderful place! All kinds of Zum products

Amazing natural soaps and household products. Many scents to choose from. Great place for gifts.

I use their patchouli laundry soap.have lots of sheets and bedrooms and sometimes dont use a set for almost a year.the sheets will still smell like patchouli.I totally love that!

Great merchandice. Hard to find in stores though.

Love Zum. We go here at least once a month!

Love the product and love the company mission.

All of Zums products in one place. It smells incredible and the folks working there were great. They also have some products they are testing in addition to some odds and ends bars of soap at discount prices.

I love everything ​about the experience of going to the factory. Their soaps are hands down the best!

Pricy, but their products are great. Dont stay in there too long or you could very well get a headache because the smells can be overwhelmingly strong.

While they have a great product their business tactics are very shady. Also I should add that while they are organic they arent very green friendly. So much waste in production

Best smells in North America. I live full time in a camper and the zum mists keep us smelling fresh. The Frankincense and fir is my favorite.

I LOVE Zum products. This is the only soap, lotion, body spray that Ive used in years.Our people are huggers, and I always get compliments on how nice I smell.

Great product. Nice people.

Love their soaps, oils and lotions. Nice people to help you too.

Great local business, Awesome soap!

Love Zum!! Stopped to get a favorite candle for Christmas..oh how I love them!!!

I love everything Indigo Wild. I recommend their products to everyone I know. I am still sad that I did not win that purple goat coffee mug. I could have been a walking, talking, coffee sipping spokes person.

Nice little shop, find items not at retail - factory store exclusives

Come visit them on Wednesdays for adult drinkables and smelltastic savings!A hidden gem just outside of downtown with factory savings on Zum Bars, seconds, and cool collections of goodies from the awesome peeps at Zum. You can try almost all of their products and sniff new stuff from the Zum labs. Our kids love going there and getting ZUM temp tattoos and hugging the goat. The staff are friendly and kind to kids and pooches, since they are doggo friendly.

You havent lived until youve breathed the smells of the factory! Wonderful deals on the best products ever!

One of my favorite places to shop in Kansas City, I always have to bring out of town visitors.

You have to meet and experience the ZUM Factory. The people and products are great.

Incredible sensory experience just walking in the door. It smells FABULOUS!!!!!!!!!! Great products made with good for you ingredients!

Whats not to love love love about Indigo Wild! Try it, youll like it! Wonderful place and products! Thank you!!!

Essential oil soap heaven! Locally made quality!