user
Tri City Garage Doors, Inc.
395 Eastgate Industrial Pkwy, Kankakee, IL 60901, United States
Appearance
Tri City Garage Doors, Inc.

Comments
ti
Review №1

Same day service. Polite, professional. Reasonably priced. Great experience!Highly recommended!

An
Review №2

Keith came out the next day after calling him. My garage door quit working and all that was needed was to level the safety catch lights. He fixed it without charge. He was professional, on time, friendly and did not try to sell me any thing. I am remodeling and the garage is next. They will definitely be the company to install my new garage door.

Je
Review №3

I highly recommend Tri-City Garage, and I am pretty sure I ran them through every scenario possible for a garage install . . .Even before the garage door frame was in place for our renovated garage, they came out to help me understand the options because we had some tricky issues. The pre-install guidance was incredibly helpful, because it informed where we placed electrical lines, whether we framed out one door or two, how wide and high we framed the door, etc. And when I finally narrowed it down to two colors, instead of just getting me a tiny swatch deck they ordered an actual panel so I could really hold it up and see what it would look like!They were great about communicating any delivery delays (not their fault, all due to pandemic and manufacturing / shipping delays) and unfailingly polite. The garage door took a while to come in, but as soon as they had it in their hands they got out here right away to install it.During install they recognized that the windows in the top garage panel were slightly off center. Before I even said a word, they brought it to my attention and said they had already contacted the manufacturer and would bring out a replacement panel ASAP. I really appreciated that. Keith immediately flagged the issue and got it fixed.At the end of the install, they gave me a complete tutorial on operation and maintenance. When I couldnt open the door one day (which was my bad - operator error, nothing wrong with the door), they answered the phone immediately and kindly talked me through the process for fixing my error.If this review seems overly glowing, its because I dont bother to write reviews unless something is really good or really bad. And these guys were that good. They do not offer any discount or incentive for writing a review. I just think someone working this hard to do a good job and excel at customer service should be noted. I would absolutely hire them again.

Ja
Review №4

Called Tri City after a spring broke on my garage door. Called them up and scheduled an appointment the next day. Technician Collin showed up on time, made some recommendations, and installed the new spring and cables. This guy knows what he is talking about! After he was done he went over everything that he fixed on the door, and explained how he also fixed the electric door opener/grease/etc. He gave me some solid advice on what to look for in the future to keep it running for years to come. Thanks Collin! When it comes to replacing the door years from now, I know who to call.

Kr
Review №5

Working with Keith has been great along with the service! I highly recommend going through them for any of your garage door needs.

Al
Review №6

I can not say enough good things about this company. I called on a Monday morning and they were here the same afternoon. Our technician Collin said to call if we had any issues. We had some issues with the door today, and not only did Collin show up but so did the owner Keith. There was a part we needed and Keith drove all the way back up to the shop and back (a 60 mile round trip) to make sure our door was fixed today. Keith said Mr. Squires I promise you will be happy with your door tonight. He could of easily said I will be back in the morning, but went the extra mile. Or I should say 60 miles. Great people and amazing customer service.

Ni
Review №7

Steve and Collin installed a new opener. They were professional and courteous. Had it installed in no time and left the garage clean. Have been using Tri-City for many years. Top notch! I highly recommend them.

Ho
Review №8

Great service! Our technicians, Keith & Steve, were awesome. Explained everything they did and answered all my questions. Reasonably priced. Would highly recommend!

Er
Review №9

Hands down great experience!! Fast and Friendly staff.. Excellent service!! Called and came out the same day. Less than an hour our door was fixed.. Bob was very knowledgeable and all around friendly guy!! Highly recommend!! Will definitely call when we need a new door.. Thank you!!!

Am
Review №10

Our experience with Tri City Garage Doors was exceptional!! Their customer service was not only fast and efficient, their product is first rate. We couldnt be happier with the service we received and highly recommend them to anyone interested in purchasing a quality product.

Ch
Review №11

Great job! Fixed the opener in less than an hour and we were back in business!

Do
Review №12

Good company. Reasonable prices. They will travel around the area. They do both residential and Commercial Garage doors. Very prompt and friendly service. Collin was awesome to deal with.

An
Review №13

Extremely quick response and fantastic customer service. Collin serviced my garage door and was very helpful and clear on what was wrong with it. He took the time to make sure my door operated correctly before leaving and explained to me what our options are going forward with my door. Will definitely call these guys again if I ever need garage door service again.

R.
Review №14

Hey big shout out to Bob my new pal and one of the hard-working installers there. My old garage door opener conked out last week so I called your place about 9:30 AM and talked to a real nice friendly lady and had my new garage door opener working by 330 that afternoon! Bob got here right on time and did the job in barely one hour! Would recommend this place to anyone without hesitation.

Li
Review №15

I am beyond impressed with Tri City Garages!!! My experience from the first phone call with Michelle to Keith coming out for the free estimate and Bobs installation was absolutely amazing!!!! We got our door put in in LESS THAN 24 HOURS!!! Its everything my husband and I wanted and more! Bob is a master installer and educator on all the technology! I wouldnt recommend any other compnay!!! This one is superb!!!

Sh
Review №16

I’ve never had such excellent service!! They came out on Monday to give me a quote and my door was installed by Wednesday. The person that came out to give me a quote went over every detail, very knowledgeable and pleasant. The installer explain to me the process, estimated the length of installation, and then showed me every feature with the new door. And such a pleasant, happy person. I can’t say enough about my overall experience with Tri-City!!

De
Review №17

Had a malfunction with my garage door. I was able to make an appointment for the same day. They were super friendly and happy to answer any questions I had. Great service and reasonable prices. I would recommend them to anyone needing service.

Li
Review №18

Highly recommend! Had a broken spring which needed to be ordered due to the size of the door. Collin made it work while the part was being ordered and a few days later it was quickly fixed with the new spring. Great service

Ji
Review №19

Very fast and friendly service with high quality products! Had a visit for a quote within 24 hours of the initial call and Keith was very thorough in explaining all of our options. Committed to using them on Friday afternoon and Bob was at our home to install the door by 9:30 am Saturday morning, and this was the Friday and Saturday after Thanksgiving! Will recommend them to anyone!

St
Review №20

Tri City Garage Doors replaced the board needed to get our garage door back up and running. Bob was on time, very efficient, honest, and professional. He also replaced some hinges and bolts. Now, our garage door is functioning again and is running smoothly-much quieter!! We are very pleased with the initial installation a few years back, as well as with our recent garage door power service needs. Perfect!!

de
Review №21

Bob came out and fixed my weather strip and lubricated the door. Running smooth. Reasonable price, prompt and super friendly. I highly recommend

Mi
Review №22

Fast and friendly. I was able to have my door working again same day.

Gr
Review №23

Response was very quick and Bob did a great job installing a conversion kit for a broken spring. He was very personable and explained everything he was doing very well. Made some additional adjustments and told me how to perform maintenance to keep door in tip top condition. I had received recommendation on Tri City Doors on Facebook and was glad I called them.

mi
Review №24

I will recommend to everyone! Extremely honest, fast, dependable, excellent prices, high quality products and service!!!! They care so much about you and offer their knowledge to get your garage door fixed!!! I can not say enough wonderful things about them!!! I will continue to call them for any garage door service I need!!!

Vi
Review №25

When we purchased our house we called Tri City to do a general maintenance on our door. After Bob got done with it, it sounded like a new door. We highly recommend them for your door services. Best around.

Sh
Review №26

Amazing response .. came out and fixed within several hours on a Friday even! Service was great, phone chat with Michelle to set up service call was quick and fabulous! And Collin you rock!!

Ry
Review №27

What a great example of customer service. Over and above expectations.Quick, clean, and efficient. Keith quoted and explained the process. Collin called ahead and showed up on-time with the correct parts.

Wy
Review №28

Kirby and Bob were very honest and helpful in their evaluation of our garage door situation at our workplace. Our door wouldnt close on a freezing winter day, and they came out promptly to close it and give us an estimate on how they can replace our door and get everything operational again.

Ma
Review №29

Tri City are beyond pros. They do the job right with reasonable pricing. I had my new door and opener installed today and could not be happier. Great job guys! Quick edit to my original review: after installation, people came to look at the new door and noticed the manufacturer had touched up a panel with paint that didnt match my door. I called Tri City back out and they replaced the panel within 24 hours. Their customer service is unmatched. Dont even think twice about going with another company.

Ja
Review №30

We had them come and work on our garage door. Bob came out and he was awesome! Cant beat their prices either! 10/10. Would have them come again and would highly recommend Bob specifically!

Br
Review №31

We have used Tri-City for years and I’ve never been more happy with their service. Bob was in and out in less than two hours and I just called them today. Outstanding service, would definitely recommend these guys to anyone needing garage door repair or replacement.

Ad
Review №32

Had a broken garage door spring. Called at 8AM and they arrived at 12:30. Bob was very professional and had my spring replaced very quickly. Price was very reasonable. Would highly recommend.

Br
Review №33

Bob was wonderful. He answered all of my questions with detail and was very polite. Would recommend to all of my family and friends.

Kr
Review №34

Everyone we came in contact with were professional and helpful! Our door was fixed quickly and works like a dream! Thanks Tri City! Would definitely recommend!

Am
Review №35

Garage door needed fixing the day before Christmas Eve! They were able to come quickly and fix it. They did a great job and were very friendly!

De
Review №36

My spring broke on my garage door yesterday afternoon. The next morning Bob was here by 7:20 AM and fixed the door in about 30 minutes. Very professional and awesome! Would definitely recommend Tri-City Doors!

Ch
Review №37

Called Tri City because my opener wasn’t working. Bob was sent out and worked on it. Got everything working like new. Absolute best!

Jo
Review №38

I would definitely recommend this company to anyone. Bob did an excellent job with the install and explaining everything. He was very friendly and job focused.

ke
Review №39

Prompt, friendly, professional. I am very happy with their service and will definitely use their services in the future. They saved my life when my garage door spring broke.

Je
Review №40

Called to schedule an appointment. Guy at the shop was extremely friendly and they were able to squeeze me in today a few hours from when I called. Bob the serviceman called me about 10 min afterwards and said he would be by in 20 min. He was super professional and courteous. After a few min of inspection he knew exactly what the problem was and went right to work. He replaced two cables and tightened everything down and before I knew I had a working garage door again! The bill was about half of what I figured it would cost and I was able to pay it right on the spot! In the few short years of home ownership this was the best experience I have had with repair companies! Cant recommend them enough!

Ro
Review №41

I called today and their staff was very helpful in handling my door problems. Bob came out today and repaired my doors and installed our too door openers, what a great job and installing them doing a very nice job and cleaning up also!! Thank you all again your 5 +++++

Ja
Review №42

Ive used this company multiple times on my home and rental properties. Their customer service is ALWAYS outstanding and they consistently go above and beyond to make sure the job is done right. Fair pricing and fast, friendly service. Highly recommend!

He
Review №43

Highly satisfied with Tri-City Garage Doors. They are very honest and install high quality products. They stand behind their products and installation. Its nice to find a company who is honest and not just trying to sell you something that you dont need. Great customer service and very fair pricing. Would highly recommend them to anyone. I will only be using them for any future needs!

Ch
Review №44

Our Technician Bob came out and was very professional. He explained everything he was doing and left no mess!! Highly recommend!

Ma
Review №45

Everyone is extremely friendly and knowledgeable about their products and services. Their service was really beyond my expectations! 10/10 recommend.

Br
Review №46

Another great job by the guys at Tri City, Keith clearly explained the details and cost of the job. They worked around my schedule and Bob did a great job of installing the new door.

Ka
Review №47

Bob came out to fix my broken garage within just a few hours of my initial call. He was courteous and knowledgeable! I would definitely recommend!

Ka
Review №48

Very fast and friendly service! Collin came out to install our new door and was very knowledgeable and personal!

Da
Review №49

Bob did an excellent job. Great, timely service at a good price!

We
Review №50

Really great service! They had someone out the very same day that I called and had the door replaced 2 days later (during the Thanksgiving holiday)! The other company that I called wasn’t even going to be able to check out the problem for a week!

An
Review №51

Highly recommend these guys. Bob did a terrific job of fixing a broken spring in less than hour. Friendly, prompt scheduling of service and fair prices

Br
Review №52

Very knowledgeable, fair and they go the extra mile. Tightened up loose bolts, and a few other things that only took a couple of minutes but such a blessing to me. I would definitely use and refer them again!!

ti
Review №53

Excellent service and friendly staff. Very pleased with the quality install of our garage door

Ro
Review №54

Fantastic installation and service of my Liftmaster garage door unit. Highly recommend Tri City for all of your garage door needs.

El
Review №55

We called Tri-City Doors when our Garage Door started to act up. Being new homeowners we werent sure what to expect. Tri-City Doors got out to us same day and was prompt, informative, and courteous. They were able to fix our issue in a half hour and when our door started acting up again next week they came out immediately and fixed the issue for free. I just cant say enough good things!

Ja
Review №56

100% recommend! Quality work, friendly service, and reasonable prices!

Pa
Review №57

Came out the same day I called and were able to do the job on Saturday like I needed. Very professional and happy with my new garage door!

Ke
Review №58

Fast, quick, friendly and professional!! I’ve worked many car dealerships that have used other companies, and Tri-City is definitely the best company!!

Es
Review №59

Tri city garage door, one of the best companies, mr. bob penley came to do the job and he did it with perfection. Nicest guy ever. Ty

Ki
Review №60

The bees knees I tell ya! These folks work quick and for a very fair price. True professionals!

Pa
Review №61

Phenomenal service. Its nice to work with a company that backs up their products, and goes above and beyond to get the job done right. I would highly recommend them to everyone!

Sa
Review №62

*Thanks to Bob I can finally put my car back in the garage! The service was excellent & quick...5 out of 5 from us! 😊

Je
Review №63

Prompt service friendly staff. Highly recommend

Lu
Review №64

Bob did a great job repairing my garage door. He was quick, knowledgeable, and courteous. I was very pleased with my experience with Tri City Garage Doors.

Jo
Review №65

Top notch. Fantastic customer service and a great install. Better than I could ask for.

Ro
Review №66

Just did my garage door this company is awesome at what they do and by far the best price out if 4 different companies I called for quotes all other companies wanted to charge me $89 just to come look at door to give me a price but tri city garage did not they came right out looked at my door to me the problem and how much it would cost I truly recommend these guys

Da
Review №67

Less than 3 hours from phone call to fixed door. The technician was friendly and informative. Will call again!

Ed
Review №68

Amazing friendly, fast, reasonably priced service! I’m a YouTube do it yourself jack of all trades, but I won’t waste my time fixing a garage door anymore, especially when Keith and Rob can do it for a reasonable price within minutes, thanks guys!

Ri
Review №69

Was having problems getting my over-head door closed. I called TRI-City doors and they came right out and fixed it . Its been working great ever since. They are professional and friendly and do a outstanding job.

Su
Review №70

Awesome people that work there. Thanks Bob Penley.

Ni
Review №71

Those guys are fast and honest. Will definitely call them again.

To
Review №72

We recently had our garage door replaced by Tri City. They did a fantastic job and would recommend to anyone needing a new one or just some repairs.

da
Review №73

Showed up same day i called for repair and had everything to get job done. would highly recommend.

ge
Review №74

Thanks a lot for the help and showing everything that lead to your ultimate advice on what to do with our door for repairs Bob and kirby!

Wi
Review №75

Excellent and professional service: Would contact again in a heartbeat!

Ga
Review №76

Great job Collin! Completely satisfied with your work and service

Pa
Review №77

These guys are pros! The only place I call to work on my overhead doors. They are polite and provide quick service too!

Sc
Review №78

Very nice and professional. Same day service!

Ke
Review №79

Our garage door springs and rails were coming out of the ceiling! Tri-City was quick to respond and to fix and repair!!! Amazing service .. honest and quick to be there!! THANK YOU!!!

To
Review №80

Fast quality service! Best around for the best pricing!

Ti
Review №81

Had Bob come out to the house to fix the door. Quick service and fixed only what needed done.

Ca
Review №82

Great service - recommended!! A+

Ki
Review №83

Ask for Bob. Honest and awesome!

Da
Review №84

Great people and prompt and quality service

sa
Review №85

Awesome guys and great work!

Do
Review №86

On time, courteous, informative, job complete.

ji
Review №87

Prompt and professional service.

LW
Review №88

Bob is best great work

Ly
Review №89

The best of the best Thank you Bob!!!

Ta
Review №90

Fantastic company!

ro
Review №91

Fantastic fast and friendly service

Do
Review №92

Great service!

Aj
Review №93

I really appreciated everything they did for me. Keith actually sat down and went over everything for me. Then on installation day Collin was there and put my door together in a good time. They are very friendly and good price. I will definitely recommend them.

Information
9 Photos
93 Comments
5 Rating
  • Address:395 Eastgate Industrial Pkwy, Kankakee, IL 60901, United States
  • Site:https://tricitygaragedoors.com/
  • Phone:+1 815-932-4500
Categories
  • Garage door supplier
Working hours
  • Monday:Closed
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–12PM
Similar organizations