Sharla was extremely helpful and professional in helping me surprise my wife with a custom ring. Best customer service I’ve seen in a long time! Thank you! I’ll be back…

Really great service and suggestions. Gonna be grabbing a lab created diamond soon.

10/10 recommend a friend. Shopping at this Kays location has been my favorite jewelry shopping experience by far. My first time there, I was looking for a new pendant to purchase. Each employee greeted me and constantly checked in to see if I needed help or had any questions. The manager of the store, Heather, did a great job walking around and making sure all the customers coming in and out of the store felt welcomed. Heather showed me all the different pendants they had available in store as well as the pendants I could order and have custom made. Unlike other jewelry stores, I didnt feel pressured to buy anything which made my shopping experience enjoyable. She even offered to clean the jewelry I had on that day and informed me that any time I needed a cleaning I could come in and they would clean it...That type of customer service is hard to find nowadays. Next time you go jewelry shopping go to Kays in Windward Mall and ask for Heather. You will be in good hands, I promise you that!

Love them!! I absolutely recommend going there the general manager is amazing!! She listen to my problems and without hesitation she fixed it. She absolutely understood where is coming from. I just appreciate that she understood my frustration with my chain that I bought, She came up with a couple solutions where I had options that I could choose it wasn’t something that she forced on. I love the end result. I will be going back for future purchases!

Superior customer service and excellent technical details of the shopping experience! Marcus, Tayrn and the team of supporting associates made this the best experience for me. I absolutely LOVE the stones that they ordered for me! I cannot wait to surprise my lady with this beautiful, personalized and unique work of love and art. Thank you!!

I had a great experience when I wanted to buy a new chain. All of the staff was very helpful and friendly. I would highly recommend visiting .

I went to buy a watch for my husband. The one he wanted was more than I had budgeted for, but the lady told me about their payments so I signed up for the credit card and am doing interest free payments with it. The lady was really informative and friendly. They should have more watch brand variety, but they have a large selection in each of the brands they do have.

Looked 6 months for my 10 year anniversary ring and always ended up back at Kay Jewelers. Love their Neil Lane collection.

I was just passing through the store kind of window shopping and killing time. The staff at kays were all so welcoming and friendly. My fiancé didn’t buy my engagement ring from kays but they still cleaned it for free and said I can get it cleaned there any time. They also set up a wishlist for me on the computer and saved all of my favorite things I looked at that day. Kays at Windward is awesome and I’m really happy I stopped in.

I love them me and husband buy from there all the time, they have more of a variety on that side of the island being that we live all the way in Wahiawa...

Shopped for months for a 10 yr anniversary ring and Kay Jewelers came through. Best price for beautiful ring

Don’t go to kays jewelry there customer service is very bad. Heather who is the store manager was very rude when I was trying to return something.

They have the worst costomer service ever. Me and my boyfriend went to kay for a valentines gift. We handed a picture of the ring we wanted and the worker gave us the wrong ring and when we told her its not the same ring she fought us until i pull up a picture of the ring i wanted and the ring she gave to us SIDE BY SIDE. She later on charged us more than its actual price. The workers honestly are horrible, they have false identification of a ring, bad costumer service and false charge. After all the problems she said sorry like that was gonna do any good. No wonder why its always so empty. I SUGGEST GOING TO ZALES!