We were impressed with Reids knowledge of the Corolla features and the cost of options. In the end, we got the model and options we wanted. Also, Reid kept us informed on delivery dates and we appreciated that.

Honolulu and windward will offer you a lower price on your trade in value and currently will not make a deal with you. Windward let me walk away with 46K on the table for a deal and Honolulu let me walk away with 54K on the table for a deal. If you have no trade in you might get away with $500-$1000 off MSRP. Dont recommend to go in there currently to haggle a deal. Wait it out a bit.

Fast, friendly and efficient. Neil and Kaimi make sure you feel comfortable and are treated like family. Highly recommend to go here if youre looking for a new toyota!

The island-wide dealers seems experiencing a shortage of new and pre-owned cars and trucks due to chip shortage. I like buying from Toyota dealers because they wont rip you off.

I appreciate that the sales associates are helpful, honest, and not pushy. Like many people I hate the typical dealership experience with the haggling back and forth and manager involvement but at Servco Toyota I have never had that negative experience. Each time I purchased a vehicle from Toyota I have been happy with the experience and the vehicles that I have bought.

Reid Watanabe sales person was awesome to work with he got everything I wanted done. Buying a truck was easy

Horrible experience staff never greeted me. Sales representatives greeting was “hey come here” I walked to him while he was on the computer and he says “what are you looking for?” Then has me at the computer to look at cars. Completely wasted my time I asked to go look at cars he said they were a little too busy for me. Which is understandable but the lack of customer service is not. Ended up buying a car right next door at the Honda. Honda has great customer service highly recommend it.

MacKenzie hooked us up with a pre-owned Mercedes-Benz and its awesome! Good guys working there!

Definitely check this location out. Being from the opposite end of the island I say it was worth the drive. Everyone is laid back and helpful. My salesman was Mackenzie “Mackey” Young. I was referred to him by a bunch of people. Solid guy, from beginning to end he made my car buying experience as smooth as it could be. He wasn’t pushy like most salesman. I will be recommending my family and friends to go to him if they are ever looking to purchase a vehicle. Thank again Mackenzie 🤙🏼

Fast and easy. David helped me get the vehicle I wanted and stayed in my budget. Best car buying experience.

Friendly service! Reid and Bobby are very helpful. No pressure. Really comfortable environment.

SUPER DUPER 👌 GOOD SERVICE CARING SUPPORTING LOVING GOOD HOSPITALITYHIT UP MY BOY ISAC.HES A ONE OF A KIND

Excellent service Mahalos Niel Miyasato🤙🏽

NOE WENT ABOVE AND BEYOND TO MAKE OUR CAR EXPERIENCE GREAT .CAR IS IN PERFECT CONDITION, NO SMOKE AND MIRRORS, JUST GREAT PRICING AND GREAT SERVICE, WOULD BUY FROM THEM AGAIN !

Nate was absolutely great. I usually have poor dealership experiences. However, Nate made the process easy for me and was very prompt on helping me out. I am extremely impressed with his professionalism and his kindness. From my experience with Nate, he is humble and a pleasure to work with. He checks up often to see how things are going with the new truck. I wish the best for him and Toyota Servco should honor him in some type of way, either a raise, recognition, etc. He has a great attitude. He is a leader.

Neil Miyasatos services is top notch second and to none. 10/10

Elmer is very helpful, easy to discuss concerns with and is never condescending. He makes it easy to ask questions.I was also quite impressed when observing an older gentleman getting the car in front of me ready for servicing. He meticulously was wiping down and sanitizing the high touch areas of the car. It made me feel secure about the safety that was being taken at Servco Windward during these uncertain times.

Worst service we have ever had and we made an appointment ahead of time. He took care people that came in after us. Would never recommend and will never go back.

Nice people super easy to deal with Sean, Spencer, Ayslynn, Elmer, and Bill are always so nice and honest. Trustworthy dealership and very good with warranty issues. They helped me get a rust issue repaired.

Always get the best service

Bought my very first car there, staff are very friendly and welcoming. Ask for Joselle if you’re thinking about buying a new vehicle.

This company exceeds my expectations with excellent customer service and fast results. The staff are very friendly and they really listen to your needs without any hassle. They kept me updated over the phone and through detailed emails. The work was completed faster than expected. Thank you to Kevin, service advisor Spencer, and the service auto mechanics team. It ended up being an expensive repair, but it was worth it to know you are taken care of by a trustworthy and dependable place to go to for maintenance.

Excellent service, really satisfied looking forward to my next visit.

The sales people are really nice and helpful and wont try to take advantage of you.

Its very busy location however all of the service members are very efficient and professional so your turn comes quickly for your appointment. Theyre are practicing CDC guidelines with any interruptions so you feel very safe as well.

Bobby Wright is the man you want to see when you visit Windward Toyota. He is a true professional: helpful, determined, focused. He really listened to our needs and got us into a great vehicle. The sales manager and Bobby were both very patient with us - and I left truly feeling good about our purchase.

The guy attending to my needs was extremely nice and courteous, and the time it took for the service to be completed was excellent.

What a rip off. $90 for one bolt!!! To change a dysfunctional seat belt buckle. Something you think shouldnt break right. And only one bolt for for$90!!! Thats not even including the part. Shame on Toyota! Shame

From Neil in sales to Scott in service they are Awesome! Great customer service and very professional. Thank you Windward Toyota!!

Great service as usual!! Thank you, Servco Toyota Windward!!

Best place on island for factory service. Worth the drive from town.

Had my Van towed in. A younger attendant and Aislynn immediately helped us out and the problem was fixed in one day at a reasonable price. They also completed some recall work. Outstanding customer and vehicle service!

Aislynn was awesome very helpful and informative.

As we have 2 Toyota - 4Runner and a hybrid Camry, we regularly take them in for service. We get reminder emails and then schedule appointments so it makes for quick drop off and can continue on with rest of our day, scheduling one st a time. They do provide a courtesy shuttle ride home as well as pick up when its time to pick up our vehicle once done. Fresh coffee and pastry in the waiting room.

The sales guy couldve told us that he was busy when we asked if they had time to show us one of the used vehicles on the lot. Instead, he said no problem, took us to the car, gave us the keys, asked us not to drive it anywhere, and left to get the truck he forgot about pulling around to the front. No problem with that. We thought hed only be gone for a moment. We were wrong. We tried to get a good look at the used car. I went to turn it on and heard the car struggle to start. Then, it turns off. I try to turn it again and it stayed on with several warning lights on. Then, again, it shuts off. We waited a little longer for the salesman to come back, but he was still chatting with the other folks, trying to get the bigger sale. I look at nearby cars for a while, look more closely at the first car, and then decide that we have waited long enough. I try to politely interrupt the guy, giving him the keys, and I simply say excuse me sir, the car doesnt turn on. And he replies Oh okay. You have a good night. He continues with the family interested in the truck. We take that as a queue to leave and that they arent interested in selling us any car at all. If you dont have the time, sir, ask us to come again another time. Dont try to shove us to a broken vehicle and waste our time. So, I guess dont come unless youre getting a brand new car. Otherwise, they wont care.

Mr. Bobby Wright at Servco Toyota Windward is courteous, kind, and extremely knowledgeable about the vehicle. He explained major features, and any question I had at the time of purchase which make my worried feeling disappear! Since I am not tech related person, I had many questions, and he answered in clear and concise way that I can understand easily. He works hard to make sure that I am completely satisfied, and always dealt with me with a big smile! Not only for selling a car, but he told me that if I have any question or need any help, that I can contact him or anybody available at the dealership, that for me is good follow-up system they have. I was so impressed with him, that when I came to pick up the vehicle, I tried to give him money just to appreciate his kindness, but he showed me a big smile and said Thank you very much for your kindness, but I cannot accept the money because I am just doing my job, and I am not supposed to get any money from my customer. and kindly declined my offer, that was even more impressive! Thank you Bobby for everything. I know that I can count on him!Retsuko Bollinger

Lastnight me and my family went to Servco Toyota Windward to look for a family vehicle. Since we live on the this side it was easy and convenient for us instead of driving to town or to Waipahu. Shockingly upon our arrival to the dealership nobody came to greet me and my family we walked around the dealership lot thinking someone would see us. We walked around for a good 15-20 minutes and nobody came up to us.While we were walking around by the service side the doors were open nobody was in the office or at the front desk the Television was on and it was a ghost town! So we walked back to our car thinking the dealership was closed and as we passed the front of the dealership there was a trailer to the side with its lights on and apparently thats where everyone was. I was so turned off and couldnt believe my eyes that all the salesguys were in there doing their own thing on their phones and PLAYING with GAMBLING CARDS!!!I was so turned off with the service that the dealership has and would never do business with a dealership like this. This is an experience that my family and I will never forget. This isnt a place to bring the family especially kids to experience a car buying atmosphere.

Best customer service by professional people you can trust. Highly recommend

Ron is awesome!! My family has worked with him many times over the past few years and he has been wonderful to us all. He is very helpful and patient with new car buyers. This was my very first purchase and I am very grateful for Ron because he made it a very relaxing and enjoyable experience.

S.L.O.W. Appointment times seem irrelevant... Literally waited in the maintenance line (standing outside of my vehicle) for 18 minutes before anyone offered to help me. A simple oil change (with a scheduled appt.) took 2 hours and 25 minutes.

The most impressive thing was that there was no salesman pressure tactic and the notorious passing from one salesman to another person in this dealership. We were treated with utmost respect and the buying experience received from both Dan and Richard was really uplifting! We were happy to purchase the brand new car from this dealership. They all reflect top professionalism.

The service department is great. I appreciated the clear communication and updates provided to me. It ended up being an expensive repair, and I felt the communication was timely and gave me time to think about it before proceeding. Work was completed on time as promised.

I love this place. Can sign up online. Free coffee and water and the waiting area on the side. Can watch TV while your cars being fix. When I drop my car off it feels like they know me. Very friendly staff.

The first thing I told them was that I wasn’t buying a car at their dealership, I explained my wife and I would be moving back to the mainland soon. Despite knowing that the salesman wasn’t getting a sale I still felt they were very helpful!

Great place to buy a car. Friendly staff in an easy-going atmosphere created the perfect car buying experience. Thank you Isaac for helping us pick out our 2019 Corolla SXE!! Ive boughten a lot of cars over the years. This was by far my best experience

This is one of the best shopping experiences Ive ever had in my life for car buying. The staff that help me find the truck that I want and was very negotiable on price. Service team is amazing and helpful and it seems like all of the staff is willing to help you in whatever you want for a vehicle so long as its reasonable. I recommend anyone who is trying to buy a vehicle to go to Servco Windward in Kaneohe if youre looking for great service and great prices.

David Suzuki helped me get a brand new 2019 Toyota Rav4 XLE Premium with Technology Package. There was no hassle or haggle. He was straight up helpful and reasonable.

Neil Miyasato provided excellent service when purchasing my 2020 Tundra 1794, I couldnt be happier!

One of the huge benefits of owning a Toyota is the service at Windward Servco. They are awesome!

There are the most honest & great service & straight forward pricing. I would highly recommend HUGH WONG when you go. comparing to Servco Toyota Honolulu the salesman told me they dont do bargain.

The whole process went very smoothly. My fiance and I bought a used Toyota Tacoma from a Honda dealer last fall. That process was pretty painful. I was dreading car shopping. We were both so happy with how much easier this purchase was. Darin was great to work with.

MAHALO TO PATRICK IBARRA AT SERVCO WINDWARD. HIS COMMUNICATION WITH ME WAS AWESOME. I HAD DEALT WITH OTHER DEALERSHIPS AND THEY WERENT GOOD AT COMMUNICATING WHICH LED TO ME MISSING OUT ON A TRUCK THAT I WAS READY TO MOVE FORWARD ON. WHEN I CALLED PATRICK IN THE MORNING, WE FINALIZED THE DEAL WITHIN 2 HOURS THROUGH GOOD COMMUNICATION. I WILL BE GOING BACK TO PATRICK FOR MY NEXT TOYOTA IN THE FUTURE.

Great dealership. Hugh, Mario, and the rest of the staff here were friendly and professional, even on a late Sunday afternoon. We came from the Leeward side (only 23 minutes from Waipahu via H-3), and ended up with a great deal on a 2016 Camry. Best place on the Island for a new or used Toyota.

They were very professional and they had all the parts i needed at reasonable prices. 5 star experience.

Pat was really nice to work with. No pressure, like buying candy at a candy store. He let me do my thing and when I was done n ready, he completed all the paper work. He even drove the car from Kaneohe to Ewa Beach so that I didnt have to go back to pick up the car that I bought. I was very impressed . Thanks Servco Toyota, windward!

Please be informed that Servco Toyota has informed me that it does not provide ToyotaCare service to new vehicles purchased outside of Hawaii without a charge. For my Toyota Tacoma the charge would be either $150 or $175 plus tax depending upon the number of cylinders. As Toyota recommends such a service every six months or 5,000 miles during the first two years of vehicle ownership this free maintenance expected by most purchasers of Toyota vehicles in the United States would cost a bit more than time if one where to deal with what I believe is the only warranty service provider in Hawaii. Good show Toyota!

What a horrible service department! I took my car there for routine servicing as recommended on time and they were nothing but rude! If I had the choice I never would have continued using them but they are the only Toyota servicing center on the island. I then brought my car back to Colorado only to find out that they (Servco) wasnt actually performing the maintenance they were suppose to! They (Colorado) showed me the records and what they did not do that they were suppose to but still charged me! If you respect you car take it ANYWHERE else other than this place.

Excellent service

Very fast customer service also always treated like family much Aloha.

Never use them for a Kelly Blue Book Cash offer.You had your chance and I wasted half a day already. Not wasting anymore time.

Other dealerships should take notes.... Servco Toyota Windward made buying my new TRD Sport painless and pleasant... Cant see myself buying another vehicle from any other place.... Thanks for Toyota Windward...

Late on a friday afternoon....simple as a low tire pressure...great response from the staff.... checked, no nails...on my way in 15- 20 minutes.well done and excellent example of service!

I can’t say enough about the amazing service I got here today, I had my service done there months ago and wanted to change my own oil this time and when I got to the filter housing it had been over torqued last time and couldn’t get it off to replace the filter. I put oil in and took it in first thing in the morning. Not only did they untorque the filter housing, but they replaced the housing because the filter socket I had cracked it, they put in an oem filter and topped off all my fluids free of charge, Scott also showed me the heavy duty socket they use. I went from having a bad yesterday and morning to being super happy thanks to aislynn kaneta, Scott kaichi, Larissa and all the others at windward Toyota. I have been a lifelong Toyota buyer since my 09 Tacoma, and you’ve kept me happy, great business practices. Thanks, and mahalo.

Friendly service, good communication.

Neal Miyasato was our sales consultant. We have worked with Neal before and thats a big part of the reason we returned. Neal is very professional, knowledgeable, and answers our questions directly. I feel that I can count on his word - he would not try to pull the wool over my eyes just to make a sale.

Unimpressed with the service department. Paid for an oil change and tire rotation two months ago. My wife got a flat tire yesterday. Two lug nuts were improperly screwed on with the power wrench and they wouldnt come off because they were misthreaded. A Good Samaritan stopped to help my wife, but the bolts holding the lug nuts broke. Even with the lug nuts off, the bolt piece is stuck inside the lug it because of them being misthreaded. I contacted the service department asking for them to replace the bolts for free since they were the ones that last touched them and messed them up. This is about $20 in parts. They refused and said a manager would return my call which has not happened. Never returning which is too bad because they are so convenient. I understand people make mistakes, but Im not asking for much for them to back up their work.Update - The manager called back and made everything right. Issue was resolved. Increasing my 1 star rating to 3 stars.

I always get my parts and have my car serviced there and the staff are all professional a really courteous.

Really friendly and helpful staff that willing to negotiate price. Fast and professional

Just called to schedule a service appointment and the recording indicated a 30 minute wait to talk with a service adviser. Business must be very good; unfortunately Servco Toyota Windward missed out on my business. I find the Mapunapuna location to be more responsive; both the Toyota service and the Subaru service departments.

Just bought a new RAV from Windward. I was very impressed with our overall experience at Windward; I found them to be the most honest and straight forward dealership I have ever worked with...and I have dealt with a LOT of less-than-honest car salesmen. This is mainly based off our interactions with our sales consultant, Chad, who was very knowledgable and always seemed to have our best interest in mind. I would highly recommend him and ask for him specifically when you go.

UPDATE***As soon as I got there for my appointment, I got asked if I stole the vehicle because the bottom of the steering wheel was taken off, Ive done my studying in ignition for cars and the only thing I couldnt do was the lock cylinder because I needed a transponder key from them. Talked to me like if I was 18. I knew what I needed in the car. All I wanted was the ignition lock cylinder switched along with a new transponder key. Nothing else yet they need to do a check when I already know whats wrong.So they fixed the whole assembly of the ignition, gave me two new keys, and the car starts like it did before, but now there is a new problem that wasnt there before the repair. The radio wont turn on. I called and they dont answer my calls. I paid over 1G for something so simple and they just gave me a other problem to fix.DONT GO TO THIS SERVCO. NO COMMUNICATION BETWEEN THEMSELVES UNLESS ITS TO RELAX. As a new Toyota owner, first expierence with the assistance, it was awful.

Did not keep their so called guaranteed offer on my vehicle. Ripped me off. Had me running around over paperwork they said was wrong I knew was right and after days of driving around to have it fixed I was proven right. Then it took 7 days for them to pay me. Very poor business and services.

They take great care of my car :)

We purchased our Prius from Servco Windward. Good people and good pricing. No pressure to buy.

Darin was real good and Shari explained things well. Wanda was very reassuring and very easy to talk with.

Billy Santos was great.Bought a new Camary.

Patrick Ibarra is a wonderful person to work with! Great service served with aloha!

I hope it lasts, great dealership!

Good customer service, even I told them I am just looking for the car

All things considered for being on an island, their same day service on my vehicle was great.

Prices are a bit higher than other places; refused to budge on pricing even tho KBB prices were thousands less. Adamant on selling vehicle with broken parts on it; said Id have to pay for the repairs personally if I wanted it fixed. Odd business practice, but ok.

The service center is very professional and they genuinely care about providing excellent customer service.

Customer service needs some work. Timely service isnt possibility. Feels like the DMV

Good place to service & have maintenance of your Toyota car

Great service straight forward pricing. David Suzuki Great salesman.

Aaron is a top notch service manager

Service department awesome. 24 fitness right across street so can workout while I wait.

Fast and courteous

My sales consultant was Neil Miyasato. He was friendly, honest, knowledgeable, and understanding. He explained everything thoroughly about the car I was looking at. He kept me updated about the process and the services about the car I chose. I like that he is relatable and reliable. Great sales consultant! The financial services consultant Shari Oros was also friendly and helpful. She explained every paperwork I was filling out. Everything went smoothly and I appreciated all the great service Servco Toyota provided.

No salesman available, at all at 1230 on a Thursday. I misunderstood the purpose of a car dealership.

Bought my Prius here. Have it regularly serviced here. Its right down the street in Kaneohe. These folks are great and do great work.

Best salesperson Hugh sold us our sienna 2018 Van. Look for him if you are in need of a vehicle.

1. Clean and professional lot/showroom 2. Kids play area 3. Clean restroom 4. Salesperson Janell(sp?) took care of us from phone call updates, greeting, and follow up 5. Janell also informed me of other cars that may become available 6. Clean condition of car

Super fast service!

Friendly, good transparent customer service, clean waiting area.

Excellent service every time I visit. Always a big aloha and mahalo.

Just bought a brand new Highlander here and the whole staff was nothing but friendly and helpful. Big mahalo to our salesman Nate N. we couldnt have asked for a better experience!

***UPDATE*** Took my SUV to SERVCO Honolulu, fixed in an hour and half. Turns out the radio needed a software update. Im not contacting SERVCO Windward, after taking my SUV to you and calling after you didnt fix it, you have wasted enough of my time. I just wish you could take the Toyota name off your building. You are tarnishing the company name. STILL ---- the WORST Toyota dealership and service center. (What happed to cause such a low rating)- I have owned a Toyota truck or SUV for 10 plus years. Im in the military and have dealt with Toyota dealerships across the country. Toyota should be ashamed to have their company name on this building. First, when I was shopping for a new truck/SUV the saleman was not helpful. He showed us one car and basically said that is it and we would have to special order when there was three other Highlanders on the lot and they are part of the SERVCO family. Needless to say, Honolulu Toyota had the exact car we needed. There service department is garage. I have taken my SUV there twice to have the radio fixed and both times they said nothing is wrong with it yet it still does not hold programmed stations. Called to talked to a manager and waited two weeks for a call back. My wife took car in for an oil change, waited three hours. When she saw car sitting there for 30 minutes, she asked about the car. They said they just finished. When my wife got in the car, there was paper work, a box, and a laminated sign that said WAITING. I throw their crap away. Avoid this dealership for anything!!!

Giselle (sp?) has very comfortable easy going manner and was a pleasure to deal with!

Today is Saturday and I decided to purchase a toyota part for my Truck. When I arrived to the Kaneohe Toyota dealership, no one greeted me when I walked up the stairs even though there were two people sitting at the table (outside). They were watching something on their electronic device, not even a glance, no hello..no acknowledgment. I was immediately disappointed! It gets worse when I stood near the counter inside the dealership and two men looked at me and walked away, not even can I help you. I just wanted to ask a simple question. It was minutes before someone walked out and asked if I needed help.Its unfortunate that no one wanted to help or greet a 50 year old women. If I had been with my husband perhaps, they would have addressed me since they would immediately see a possible sale??? We actually purchased my Tacoma from them 7 years ago. Please dont forget that many 50 year old women also have purchasing power.Fortunately, the parts department was the highlight of my day!! MANU, was so quick to help me when he saw me walk towards the counter. Additionally, he walked all the way to my car to get the vin number and was truly interested in helping me. He answered my questions about the elevated rates of wheel theft for Tacoma trucks and how I could help protect my wheels from being stolen (wheel locks). He was so willing to help me.Its not hard to sell Toyotas because its a good product. I love Toyotas. The thing that would make the difference of my purchasing a Toyota is the service. I would rather buy a car/truck from Manu in the parts department even though he doesnt sell cars then give my business to someone who may be able to tell me the exact MPG or the fancy features of a Toyota (but is not interested in even a simple hello can I help you?)Manu, if you read this, please keep up the Excellent service!!! You should be sitting at the front of that building because you know how to service customers!!!!