They will refuse to help you if you are not a commercial customer because apparently it’s a waste of their time.The guy trying to help on the phone was clueless and couldn’t locate any information for me.

Kyle & his team at Fastenal are top notch! They have a great selection of products. We use them for vending & everyday items for the construction industry. I Highly recommend this Fastenal location.

Great stock for what I need. Ive had an account for years. I called today to check store hours and stock on a specific item. The girl checked stock in about 60 seconds, and let me know they had 48 in stock. I was looking for 200 of that item, and she ordered them for me, said they would be in tomorrow by 11am and they will call me when they arrive. Im not sure the logistics, but it seems like this is a small store with a large warehouse/distributor nearby. They carry tons of fasteners and the epoxy I need for installing load bearing bolts into concrete.Update: They called me at 9:55am this morning to let me know my parts were in stock. They had them set aside and ready to go when I stopped by, very friendly service.

There is a 50 dollar limit for walk ins with no account. I understand setting a limit to justify the cost of a card transaction, but 50 dollars is excessive. Other similar companies dont have this excessive limit, so what is Fastenal doing that is special? Customer service is abysmal and everyone is rude and gives you dirty looks. There is very little hardware that is in actual stock, but at least you can go into the back room to pick them out in bulk. We asked if they had any extra end mills in stock, something they sell on the store floor and treated us like we were stupid for asking.Avoid this place, its honestly not worth wasting your time. And their selection sucks.

Overpriced...understocked...horrible customer service