We should start a Go Fund Me for this business. They are a FedEx ship center but they havent had a scanner to provide a receipt for several years. They must not be making any money here. They have to actually type your tracking number in their computer in order to print a receipt. You might want to choose a drop off location out of your way if you want a receipt. A bar code scanner that will do the job is about $70.00

Cashiers were very friendly and they had some great back to school sales going on. I needed a yardstick and was able to purchase one here.

Placed an order to pick up curbside via the website. Went through and had to select the store to pickup for every item placed. Then I get a notification that the shipment is being delivered. I needed everything right away. I go into the store. They were very helpful and said they would cancel the order. 6 days later and the order is delivered and I am charged AGAIN! I call the 800 #, someone in a foreign country answers. I tell them what happened and ask to speak to a manager, they hang up on me. I call back, someone in a foreign country answers AGAIN. I go through the entire story again, she says she will transfer me to someone who can help. She puts be back in the IVR. After holding AGAIN, I called the store directly and ask to speak to a manager. He is not empathetic at all. He pulls up the order, sees that it was cancelled, but proceeds to tell me they only canceled part of the shipment. He then, with no compassion or care for my time or the additional money I was charged, he is like you can bring it back in but that’s all we can do to help. IT IS YOUR FAULT. He didn’t even offer to have the shipment picked up Since the error was on their behalf. This is why so many stores are closing. One error after another but yet no one takes responsibility or even apologizes for the inconvenience. I am going to reach out to headquarters to see if they are as apathetic as this manager I spoke to at 4 today at this local store. TERRIBLE!!!!

I ordered for next day business deliver and I still have not received it 3 days later! This is the worse place to ever order for delivery. I have had packages left at the end of the driveway in the RAIN! I only went here as a last resort ....well I ended up driving to another store to get my items! NEVER AGAIN!

I was looking for wireless speakers for my computer on-line and found one at your Kalamazoo location. After reviewing the description, I decided to go to the store and purchase two of them. When I arrived at the office, I opened the package and was surprised to see wires. I called the store and was told they dont have wireless speakers. You have to use a bluetooth. I explained the product description says theyre wireless, he just said he would have to contact corporate about the description and sorry. I am highly disappointed and wouldnt of given them one star but it wouldnt let me leave a review without giving one.

What a wonderful shopping experience thanks to Bassem. It has many, many years since Ive experienced customer service like he provided. Knowledgeable, very helpful, polite, didnt try to sell me anything over priced or unnecessary. Walked outta there in less than an hour with a laptop, software and printer. He even carried the printer out to my truck. That man deserves a raise as good help like that is hard to find these days!

We needed a new printer. Webt to best buy, they didnt have what we wanted. Office Depot had what we needed . We will return.

Justin and Terrell exceeded my expectations with their customer service. They without a doubt, deserve a raise. Thanks again!

About what you expect. Big store, overpriced things when it comes to notebooks and paperclips. But great selection of planners and if you want stylish patterns for regular office supplies and are willing to pay almost double for it...this is your place. I was greeted at the door and checked on 1x while shopping. Both nice:)

Ive had several custom print jobs done here over the past few months, and the results have been excellent. Tray is always professional and knowledgeable with recommendations on paper and finishing options. Im always happy to see him there when I need help.

I walked in was greeted promptly, kinda surprised with all the big stores cutting back on help. She knew exactly where to find what I was looking for. It was great to see not all companies are abandoning service. Thanks 😊

One person working the print center. And that one person did not act like they wanted to help me. I have no problem taking my $200 print order somewhere else.

I went there for simple 2-sided copies, laminated. First, they printed the wrong quantity. Then, the 2-sided prints had the wrong orientation. And, twice, they forgot to laminate the correct pages.Then, to top it all, after i got home, I realized they had kept my USB thumb drive.They refused to drop it off to me. And, they even refused to mail it to me.Its one thing to make a mistake. But, they didnt care enough to correct their mistake.They were just not competent. And, they showed no interest in customer satisfaction.

Really great printing service. The main girl who works in the printing area (Roxanne I believe), is really nice and fast at getting stuff done. :)

When I arrived at the store they were out of the item needed but a store associate offered to allow me to purchase 2 items for the discounted price of the double item. He continued to assist me in my shopping and I was able to purchase everything I needed and was checked out in record time. Best experience!

I was able to get what I needed and be on my way quickly.

I come in here twice a week and the manager looks at me like a stranger every time. Sorry I’m not more memorable. Goodness.

The associate was pleasant and helpful in performing a laminating job. OfficeMax is definitely my go to place for all types of needs.

Great customer service, and pretty good selection. I do wish their copiers were a bit easier to pay for, but otherwise its fine.

Had such an attitude from an employee that I asked for another employee to wait on me. I normally #have good service at Office Max. This was the first time I had been at this particular store. Disappointing to say the least.

I like the new venue that Office Depot now occupies with great service. I would have given it 5 stars but for me, moving across the street has been a major inconvenience.

This store should spend at least 10 min teaching their clerks about what they are selling. I was looking for a micro SD card for my samsung pad. The clerk had no idea what that was. He kept trying to sell me a USB memory stick. I even took him back to the samsung pad in his department and showed him the slot for the card. He looked like a deer in headlights. Oh well - theres always Best Buy.

A short wait to get some documents printed, but store employee 305606 (I should have gotten her name!) was very efficient and knowledgeable.

Great place! Great prices! Great service!

I ordered my Save The Dates a month ago and received my order 3 times. Every time, it was wrong. back was upside down from the fornt, didnt recieve my whole order. was told that I would finaly recieve it today (a month later) and then I was told that it will ship in 3 more days. Terrible urgency, customer service doesnt know what the heck they are doing. I will never order from them again! Dont give them your business.

The team is very professional and very fast and customer-friendly

Clean store with friendly, pleasant staff.

Two experiences in last 4 months:During the first, the only information they could give me about printers was what was on the shelf tag, and I could read that myself.The tags had inconsistent information so I couldnt compare printer to printer, and shelf tag info didnt match the printer box information. The associate was nice, but very, very uninformed, and we spent way too much time trying to sort things out. I did not feel confident in purchasing, so finally left and drove all the way to Best Buy, and like magic, bought a printer and was home all in less time than I spent at Office Depot/Office Max trying to decipher what was what.This last time, I left with what I wanted, and the cashier was really nice even offering some additional, helpful information. However, the beginning of the shopping experience was less than stellar.I showed a manager the picture, name, and description of an item that Google Shopping said was in stock at their location.He repeatedly said thats not our website and went back to what he was doing without looking at the picture or name. ?!It shouldnt matter how item information is communicated--any good CSR or manager should help the customer find what they are looking for. Period.Verbally, I would have been able to only offer a fraction of the information I showed him, especially since I didnt know what the item was called. Finally, I walked away, then decided to click order online, and was taken to their website, which showed the SKU. Yay!I went back to him, showed him their website (and how it was linked to Google Shopping). As soon as he actually looked at the name/picture, he told someone to take me to Aisle [6]. He didnt even need the SKU, once he actually looked at it, he knew right where it was! That should have happened in the beginning.I dont know his circumstances, and we all have bad days, and as for the uneducated associate, who knows..we have all had to learn our jobs at some point, somehow... Maybe these were oddball experiences. I am not saying I wont go back, but Im not exactly planning a visit anytime soon, either.

Found what we needed and also was met by friendly staff.

Office Max now Office Depot still in Southland Mall. Enough extra help to answer questions.

Print Dept staff great service

Good selection and prices. Helpful staff.

Fast friendly service.

My wife just returned from this store in tears after being treated rudely not by one but by two employees where she was attempting to obtain assistance in having pictures enlarged for her mothers funeral. She and her sister had to walk out they were so upset.Sad the lack of training with regards to customer service.Both women appeared to be lacking in the basics of customer service.Off to Kinko.

Good prices, good service, easy to find

Jesus. The prices here are so high. Shop on line, save save save. Didnt even have ink for my printer.

Always have the supplies I need.

We bought a binder for $26 and went to Walmart two days later and saw it in sake for$5. It is my fault for not shopping around, but will go elsewhere first.

Always preferred Office Max to Office Depot, too bad it was Depot that bought out Max. They are still good though.

I like this place for shopping with the supplies.

Great service..

Fast, effective service

Its permanently closed.

Got everything under 1 roof

Good selection

Good sales