Very helpful. Attended to the problem. Made repair same day. Very flexible and friendly and offer a good warranty on service.

I’ll let the pictures speak for themselves, 100% recommend this place they went above and beyond to help me and I’m so grateful I choose them to help me with my car!!

I’ve been here twice and was more than happy with each time. They keep the prices low with the best service around!

We were traveling from Missouri this summer, when our Durango alternator quit. Monroe got us in the next day and fixed the problem. Prompt, quality service and we were able to finish our vacation.

Would probably be a great place if you need new tires. But other than that go elsewhere. My car was towed here because of convince and quickest to take a look at the car being from out of town. I was told maybe with an oil change and a new solenoid I would make it home. The car shop I normally go through would stop and give me a call after finding gold in the oil but no follow up call of finding just went ahead and replaced solenoid a $270 job. The car at this point still didnt run almost $400 later. Also replaced filter without go ahead when I had a reusable one.

Very professional employees with great attitudes. i only got an oil change but they were so nice to me from the time i walked in to the time i drove off. best auto and customer service i have received in a VERY long time!

Always polite, super fast and professional. One of the few places in town that wont take advantage of you. I appreciate their honesty and service. They do not try to sell you unnecessary services or repairs! Theres nowhere else in town that compares.

Had a repair to my exhaust system, went well and for a reasonable price. My skid plate unfortunately rusted out a couple of weeks later. My only complaint is it would have been nice to get a warning that my skid plate was nearly rusted through.

Had some issues with my car, got it towed here to get fixed, and all interactions were professional, respectful, and kind.

The staff was professional and the work was done well. I did try to use a money off coupon. My coupon was not used for my bill. I supplied the coupon at my arrival. I did not realize this until left shop. I was told come back for a no charge oil change in future. To be perfectly honest I should have have the coupon amount refunded. The error was not mine. This detracts from overall rating.

The manager Brandon is very polite, knowledgeable and honest about prices. He was straight up with me about what services my car needed or didn’t need, and was even able to replace my battery that I didn’t know was going out. The guys in the shop do great work, I will definitely be coming back!

I own a 2014 Ford Edge and again they did a Fantastic Job on fixing. The loud sound coming from undernearh which was the Flex Pipe .

10/10 - would recommend. Stadium DriveI dropped off my Malibu for an oil change and tire alignment on a Saturday morning. Picked it up about 2 hours later. No issues. Great customer service. My car no longer pulls to the right! Road trip ready!!

I needed two front tires for my car immediately...a few more commutes and the left front would have exploded off of the rim...Monro not only had many choices for a same-day appointment today, The service manager was outstanding. We found a set of front tires that were well within my budget including installation and my car was brought into the service bay immediately. Unlike many places, the quote given including the tires, taxes, labor and fees was the exact price I paid.Within a half-hour I was asked to come into the service area to take a look at something spotted by the two friendly, efficient techs who were working in tandem to mount my tires. Based on past experience, I feared that I was going to be upsold or pressured into buying additional parts and services just to be able to drive my car home. Under supervision of the manager, I was shown a surprise (and catastrophic) problem they spotted on the underside of my frame; severe rust and rot to the center of my frame-a condition caused by this car being stored outside in a barn for two years before we purchased it just six weeks ago. This terminal problem is something that could only be seen with the car six feet up on a lift so that the entire underside was in clear view for the first time since it was stored away in late 2016.I asked if the extreme deterioration of the metal could be fixed in any way to keep this (otherwise outstanding car) on the road.They were 100% honest and told me no. When I asked them how long it would be safe to drive before the center of the frame would buckle and leave the car good for parts-only. they told me that they could only say comfortably that it could be two months to a year, but their cautious estimate was 2-4 months.Very few shops have the integrity to prioritize customer safety and give fully honest answers. They were compassionate and said that they wish they could provide an answer that would prevent my car from having an imminent expiration date.While knowing that this car probably only last for a few short months is another 2020 kick to the teeth, at least I know now so that I can do what I can to scramble and find a different used car ASAP.I paid for the tires and service and drove home to gather my wits.Monro is an automotive service shop I would recommend to anyone, and once I find *another* ride to replace this dying one, I will be a very happy repeat customer for life. (The life of my future car, to be exact.Somehow they managed to make a terrible day manageable...this, to me, is nothing short of a miracle.So...anyone want to buy my car? It has great new tires, new struts and a great engine. Just kidding....not really. Im serious.P.S.: the new tires ride as smooth as silk.

Very professional and they not only got me in quick but also solved my tire repair in the same day. They had to replace one of my tires, they quoted me one price but when they called to purchase the tire only higher grade tires were available but they still charged me the originally quoted price and took the rest of the payment themselves. Andrew here was very professional and polite. I will come back for other services in the future.

Today I left my car at the Stadium Drive Monro, certain both my front and back brakes needed replacement. I expected to pay $900 for this and was fine with that. A few hours later I get a call from the manager telling me my brakes are actually fine and dont really need replacing yet. The managers name is Andrew and I was completely blown away by his honesty and helpfulness. He couldve easily ripped me off and I wouldve never known. Im now taking all my auto work to the Stadium Monro. Thank you Andrew for the exceptional service!

Monro Auto saved my Christmas! I had a flat tire and they got in me in same day, and quick service with an excellent repair the day before Christmas! Highly recommend this auto shop ☺️

Dishonest and underhanded. Will lie to you about prices and time frames to get you in the door and sign for their inspection fee. Then they will tell you they have a ton of people in front of you, and maybe a few more days than you were told on the phone. When I finally did get a call back the price was over $100 more than what they quoted me. It was a simple break job for one of the countrys most common cars. How can they mess that up so badly? Total rip-off!!

I needed some new tires, immediately . I had a 400 mile trip back home, as I was away on a work assignment, the next morning.The good : They got me in right away, at a great price for decent tires. Beggars can’t always be choosers, but I’m sure these will be fine enough. The other tire shop up the road didn’t know if I could get in that day, after calling ahead and then saying it would be no problemThe bad : 3/4 of the tires were not installed properly. Had significant leaks from the valve stems - went from 33psi to 16 over the course of 3 daysThe OK : Monroe warranty service / tire package covered the repair at my local affiliate shop.In the end, it did get me home... but with 3 of the valve stems leaking, it makes me wonder about the 4th over a longer period of time. At least, though, I have the warranty to back up any issues.

Great staff! Quick and accurate work! Great job guys and thank you for making my car ready for snow! -The Williams

What started as a routine oil change turned into a stalled vehicle on the side of the road. When the truck was taken back, it sat without service until 2 days later. We had to call and ask for updates even though they promised to call with updates regularly. We went to get our car seats out of the truck that same night and 2 days later, we were told the tow truck driver smashed the window even though we had seen that the window was intact that same evening. This tells me that they dont mind lying to cover their mistakes and they dont have surveillance to watch over vehicles entrusted to them. When they got the window installed and said the truck was fine, we went and got the truck just to realize its still driving rough. Our truck was running excellently for a 10 year old truck with 100,000+ miles and now its sitting in our driveway until we can get a more trusted person to look at it. Im sure they can do good work, but this just seemed awfully sketchy and sloppy.

By far the worst I’ve ever been to! Very rude front desk guy and inexperienced too. I’ll never come here. I walked out feeling so bad because the guy was so rude to me. Don’t come here .

They were friendly and fast two things that I value.

Great staff very friendly and helpful. Work was completed quickly and efficiently.

Bottom line, pay the $20 inspection fee, do some research, and negotiate your price. You need to negotiate with these guys. They definitely come in high and they will negotiate but sadly I didnt know that. I recently had some work done at Monroe in Kalamazoo. The price of the parts I found on line were less than $100.00. They charged me $320 total. So $220 for parts markup and labor seems high to me. It took them less than an hour of labor to get the job done. Since they purchase a lot of parts, Id bet they were able to get my parts for $75 or less. They charged me over $200 for the part and $100 to install it. Reasonably I think I over paid by $50 - $75. They do have to make some money. $100 per hour labor rate is reasonable.

Needed an oil change and they set me up for one the next day. Great customer service! By far the most affordable prices around. Went in and out with no issues. Would highly recommend if you’re a college student as well, they give a student discount which no other place offers. Great experience and will definitely be coming back.

Did a beautiful job on my shocks and struts....in record time.thanks go to Andrew and the crew...top shelf service

Was there either your tracking bugged

My family has always had good service at this location. They are reliable, courteous and speedy with repairs and maintenance. Andrew is always extremely helpful!

Extremely easy to schedule and was able to get an oil change the next morning. The gentleman on the phone said he would give me the best discount on a full synthetic oil change, and when I arrived they offered an additional discount because my wife is a healthcare worker. Extremely professional, as well as a sanitary environment.

Great customer service, i loved it

Had a great experience with my oil change. Brandon was my tech and he was very knowledgeable and answered all my questions I had and brought up good points I had not thought about. Was much faster than what I thought and was told. He was very nice and professional. Felt like I was talking with a buddy. 10/10 would recommend going through here and dealing with Brandon. Superb tech!

My wife took the car there to get an oil change and now its leaking oil pretty heavily. Would not recommend.***Edit***When they took the oil plug out they busted the treads and now I will more than likely need a new oil pan.

I came in a week prior and had a headlight and brake light replaced as well as an oil change. The guy that helped me was named Eric I believe. I was in and out in a decent time with everything I needed.Shortly after I left, my turn signal went out. I called that day, made an appointment and when I showed Up, Brandon helped me out with a student discount and helped me to get it fixed. Really appreciate the service from the two of them! Thank you!!

First time and let me tell you, Eric is great! Great place to get a oil change! SUPER fast and friendly! Good prices and will even work with you on prices. Will definitely come back for more! :)

Thank you Eric and team for taking good care of us. We made it home safe. I was heading home to Illinois when I got a flat tire about 1/8 mile from the shop. It was Labor Day and I was not sure if they would be open. Luckily they were and surprisingly busy for a holiday. They fixed the tire and go us back on the road. If you are ever in the area and need help with your car I would definitely recommend them. Thanks again

Great place to schedule an oil change. They do a good job and never try and sell me anything. They even advised me to get new tires.

Went to get my snow tires put on, they both installed them backwards and did not properly seat the new tire on the rim so I was constantly getting a low pressure light. When I went in to get it fixed, they looked at it, said there wasnt a problem, and sent me on my way.Another tire place disagreed, pointed out the issues, and fixed them. Avoid this place.EDIT: Came back and lowered my rating because of the joke the owner made in responding below. You installed the tires wrong. At a tire center. Maybe instead of focusing on responding to every review, there should be a focus on basic training reviews for staff.

Really friendly and helpful. Have always had a great experience here. Highly recommend!!

They did a great job of changing my oil and filter in timely fashion. The only reasonI gave them four stars instead of five is that I knew I wanted a conventional oilchange but felt pressured into getting the more expensive synthetic one. Outsideof that everything went well and I believe the job was done right.

The boss eric is a very interesting, very honest man. I had a problem with the brakes. He offered me a very affordable price. After the repair, his actual charge was another $100 cheaper than calculated. This is a very honest repair shop and very worthy of your visit.

I had a great experience, Jim was very helpful and made me feel comfortable while there. Very honest.

The place is super clean and friendly. Staff greeted me as soon as I walked through the door and was attentive to all my requests. Highly recommend!

Always quick and honest with their work.

Great experience with this shop! Brandon was professional and courteous, and was able to accommodate me late in the day...so glad theyre open until 7 p.m. fortunately, there was no major problem...one of the heat shields had come off. Brandon explained where this shield was located, and the removal of it was not a safety concern. I was back on the road quickly, and was not charged for their time. we will definitely be returning to this location for future auto repair needs! thanks!

Had my car towed in and the shop ordered the part. Was told it would take 2 days to get the part in. 6 days and several phone calls later, was still getting told they didnt have the part in and nobody knew where it was or what the holdup was or even how much longer it would be. I called another shop across the street and they had the part the next day. Needless to say the business went to the other shop and I will never use nor recommend Monro to anyone.

We just had a really great experience at Monro, Brandon H took the time to help us with a small problem on our grandmothers and was able to get us going in about 5 minutes. It was so nice to be helped by a stranger, and I will be doing business here from now on. Big thanks to Monro!

Terrible customer service at Stadium Drive location. I recommend going to the Riverview location instead.

Changing my review from 5 stars to 1. The work they did previously was 5 stars and I appreciate that work because I know it needed to be done and it was honest. However, I was told I needed a separate $1400 job done, so took it to another shop for a second opinion and they told me it was just the oil filter. I dont appreciate the lack of investigation on the issue when its something as simple as a $4 filter. I no longer trust chain stores and will stay local for future repairs.

Quick and best auto service experience Ive yet to experience in Kalamazoo. Eric and Josh were great at getting my car in the shop and fixed in no time. Thank you guys!

I really like coming to this place, I’ve only been here for oil changes but both times were really pleasant and professional. if you are trying to find a good place to bring your car in, I’d recommend.

These guys have always been up front and honest with me. Ive been getting routine inspections/ oil changes with these guys for 2 years now and ive really enjoyed working with Brandon and Brian. Thanks guys

Good, honest mechanic. Quality work at a fair price. In past visits, theyve shown me physically what was wrong with my car while it was lifted in their shop. Andrew is very helpful in minimizing costs while still prioritising safety.

Brandon and John were AMAZING!! they were extremely professional and gave me many options to help me figure out a resolution to my tire situation. If you need tires, or brakes this is the place to go!

Brandon gets a lot of praise on here and for good reason. Coming in on a Sunday, his technical knowledge on the latest car models. Highly knowledgeable. Definitely going in for another oil change.

Monro killed it today! I came in right after I sprung a water leak on my passenger side under the glove compartment. They gave me the diagnosis within 5 minutes (AC backup, thank god) and had it fixed within 15. Erik was friendly and direct with me, the crew was efficient. Definitely highly recommend this place!

Reliable service, better price. Only place I trust my vehicle with. A lot of in-town shops will try to overcharge because we’re in a college town, but not Munro. Fast, friendly & affordable!

I will be coming back from here on out! Eric was amazing and made my experience awesome! 10/10 would recommend!

Eric and his team are the best! Theyre honest with what needs to be done (and whether its something urgent or something that could wait), they do amazing work, and their prices are fair. Every time theres been an issue with my car, Eric has taken me into the shop to show me what the problem is and to explain what they recommend doing in a way that I can understand (which is impressive because I know nothing about cars).Long story short, this shop is full of friendly people who care about their customers and their cars. Ill never take my cars anywhere else.

Everyone who worked here was really helpful and knowledgeable of their work. They went above and beyond by offering me a discounted price on the work that I needed for my car after I wasn’t too pleased with the overall price. Getting work done on cars is always pricey, but I’m confident that Monro will give great and accurate service for a reasonable price!

Great place to get your oil changed, tires rotated, and car serviced. The staff(Todd, Will, and Trey) are friendly and knowledgeable, and will help decipher any issues you’re having with you’re vehicle. I didn’t have an appointment but I was still able to get my oil changed, replace a ball joint, and get two new tires all in one day. I would highly recommend these guys.

Quick and friendly service. Brandon at the service desk was very helpful. I will be back for my next oil change!

Jonathan & the guys are amazing. Jonathan helped out with my car & also gave me options with my situation. Anybody needs work go to them !! Great service

Many thanks to Eric, Will and the rest of the team at Monro. I’m no car-guy, so it’s important to have people I can trust and they’ve earned that through prompt, comprehensive work, honesty and strong customer service. Even when things didn’t go as planned (hey, it happens), they went out of their way to make things right and truly care of about completing their work to high standards and having me safely back on the road. Thanks, guys; great work!

New to the area and already found a shop we can trust. These guys walked me through all of my options, were transparent, helpful, and supportive. They are really good about putting themselves in my shoes and helped make the right decision. The manager and Will were both really fun guys to work with--good culture. Ill be back!

I made an appointment for the afternoon at Monro-Stadium Drive and they were able to pull my vehicle in the bay right away. They inspected my muffler and my exhaust system & found that there was a large hole. Will, the manager was able to order the parts and have the technician, Alex get started on my vehicle right away. The customer service, pricing, and overall experience at Monro - Stadium Drive was wonderful.

Got an oil change today, These guys were super fast and professional! I highly recommend this place!!

I am not fond of letting other work on my vehicles, however while in Kalamazoo (80 miles from hom), having it repaired elsewhere was my only option. Andrew in the office the was helpful in as well as friendly. Overall, my experience was well; no complains. As expected, the end cost for a rear break-line replacement was more than my father and I replacing it/repairing it ourselves. Nevertheless, Andrew was helpful in making me aware of discounts (including a 10% student discount).

Staff was very friendly! The wait wasn’t awkward. They showed me what was wrong and explained why. They were fast and thorough. There were a couple of repeat customers that came in while I was there and I can definitely understand why! They were amazing!

They are very quick with getting you in and out. They are very nice and wouldn’t steer you in any wrong direction when it comes to your car problems.

Reasonable prices. Friendly. They were upfront about the prices. I was able to walk in without an appointment. After a car check up, they told me any issues my car had and how much it would be.

Will & Eric at Monro are great! Really everyone there is and they are the only ones I trust to work on my vehicles. They take the time to explain what is wrong and what absolutely needs to be done to keep my car running at top performance. As a woman I need an auto service shop I can trust and this is the place. I’ve been taking my cars here for years for oil changes, regular maintenance, and unexpected repairs.

Will and Alex promptly got my vehicle into to be inspected, diagnosed and repairs underway. Price was fair and competitive. Very happy with the friendly quick service. Will be using their services again soon.

Ask for Andrew Buller. He is a really nice guy and does a great job! This place is great!

Many thanks to the Sunday crew at Monro--both locations, Gull Rd./Riverside Dr. and Stadium Blvd. Picture this: a young family with a 6 month old is experiencing severe, frequent car trouble on the way home to Chicago. Finding the Monro location in Kalamazoo (Gull Rd.) open on a Sunday--that Gull Rd. worked quickly to make sure the family could be helped at Stadium Blvd. At Stadium Blvd., the family received a clear concise analysis of the problem, an accurate quote, no run around, no extra service pitches, and ongoing future maintenance advice--despite the fact they are not often in the Kalamazoo area. The Sunday crew, particularly Will and Eric were incredible.

Came in for brakes and oil change. Andrew immediately handled all my concerns and issues from the moment I walked in the door. Alex worked on my car and was professional and efficient completing the work in the time promised. Definitely will be back!

Great service with helpful, personable employees. Work was done fast, and priced fairly (10 percent discount for students!). I would highly recommend to anybody.

We had a really good experience with Monro on Stadium drive today. They got me in and fixed the brakes before they closed. Such wonderful people, especially Kelly. She knows her stuff when it comes to auto mechanics. Thank you for being a great representative Kelly & for taking such good care of your customers!!

After spending time with Eric and the guys, you can see that the customer is their top priority. They assess what your car needs and if you cant afford it all, help you prioritize what needs to be done now and what can wait. That empathy is rare.

Best service and prices around. Eric helped me out and didn’t push anything I didn’t need. I will definitely be back. Great place to get your car fixed

Great service, very friendly environment while I was waiting for my oil change. Andrew helped me pick out the best oil for my motor and at a very reasonable cost. I wouldn’t go anywhere for an oil change, especially in Kalamazoo.

They always do an amazing job & have me in and out! Eric is helpful and always honest. Definitely staying my main auto service place.

Good group of guys. Brandon did an inspection and was fair about everything. All the boys here are willing to help and theyre all friendly.

Very professional and communicative. Did a lot more than I wanted to do. Spent a LOT more than I wanted to spend. But they did a great job of showing me and explaining to me all the whys. I know it was the right thing to do, and my 2009 drives like a brand new truck again.

Staff was knowledgeable and professional. They were able to tell me exactly what was wrong and get it fixed right up for a very reasonable price. I would definitely use Monro again for car maintenance.

Mike and his coworker were super helpful! We were traveling back home and it was Sunday afternoon. We were on the expressway and our vehicle stopped accelerating. We had to get a tow, but not being from the area, we had no idea where to take it. After about the 5th phone call of being told no one could help or they were all too busy, Mike pleasantly answered and I explained the situation. His kindness and genuine care, was such a relief! I knew he was busy but he still said that he would make time to look at our vehicle and that we could tow it to him. I highly recommend coming here. They are very knowledgeable and did a thorough inspection to figure out the issue! Thank you, Mike and staff, for your speedy genuine service! It was much appreciated!

I brought my car in to have a few things looked at, knowing that there was a charge for them just to look at it. After they spent time on my car, they couldnt find any issue with the wheels and they didnt have the computer to analyze the engine issues. So basically there was nothing that they could do. So, they didnt charge me anything. Very honorable.

Not impressed at all, went to a different location because customer service is lacking at this location for an old black man. Manager on duty was speaking very strongly to a female customer and was oblivious to me walking in. Everyone else ignored me did not even acknowledge I was in the room. Cute little white college girl in yoga pants walked in and they greeted her right away. i took the message I was not wanted there and I left and called another location and got an appointment for a hour later. Absolutely will not go back and will not recommend this location.

Very Friendly People... Great Customer Service! Eric Always Goes Over & Beyond too make sure your needs are always met! I highly recommend them for all your cars Maintanance...Definitely walk out with a smile all the time😊

Andrew was a great help. Talked me through my first experience here and explained my different options when it came to oil. Would recommend to anyone in the area.

My experience with Monro was terrible. From the very unprofessional staff who run the front desk to the mechanics who ordered the wrong pieces for my Vehicle.After having my car for over 3 hours they called me and told me “oops looks like you need electrical struts instead of gas. We can fix it, but not today. We need to order the other pieces and it will be $400 more than what we originally quoted you” no apology for their mistake or the inconvenience.Upon taking it to a new shop, I learned- there is no such thing as electrical struts and ended up paying a small fraction of the $1300+ they tried to charge me.I will not return to monro nor would I recommend this location to anyone.A mechanic true to his craft respects and understands your vehicle as your means of transportation. They educate their customers, they don’t try to prey on your ignorance.

I had blew a tire and messed my hubcap up pretty badly.. I was panicking and crying. Ended up here thankfully and Brian was able to help my boyfriend and I out by having a mechanic put the spare on for us. I was sooooo thankful to have found this place, all of the guys were incredibly helpful and Ill be going here anytime I need some help.

Great and honest service. No high pressure sales tactics, theyre just trying to keep people safe on the roads. Thanks for taking care of us, twice.

Stranded with a flat tire and waiting for the roadside assistance for 2 hrs. When they finally got me there(2 minutes before closing) they took my car back and diagnosed and fixed it and got me on my way home to my family. Wonderful customer service and great guys.

Will was very friendly and helpful and Brandon helped me know what i needed to get done to keep my family safe. They seemed to care about the well-being of me and my family. Store 1219 was quick and easy.

I Always take my car here. Very friendly staff always very helpful! Great prices and deals!

Generallu great work with appropriate prices. Excellent deals on oil changes with tire rotation. Friendly staff and can often get an oil change done any day. Only once was pricing for belt repair excessive, but brakes, wheel bearings and other repairs are competitive. I go here for any check up or oil change and it is a starting point for major repair and maintenance.

We had our sons car towed to the Monro Auto Service Center on Stadium Drive in Kalamazoo this afternoon and I cant tell you how thankful we are to have chosen this gem of a business. If you are looking for an honest, friendly business with whom you can trust, look no further. We just received a call stating that they had performed our repair at no charge, that the issue had just been the muffler shield. What a wonderful surprise! You just dont find that degree of kindness very often and you can bet well use Munro in the future. You have made our day, as well as making a lifelong customer. Thank you so very, very much.

I took my car in to have the exhaust manifold fixed. Will and Eric at the desk was super helpful and the mechanic Matt got it fixed by the end of the day after I dropped it off at 1! Would definitely recommend!

Brought my car in with what I thought was a broken wiper blade motor. The crew looked at my car, assessed it as a loose part, and tightened it and sent me on my way. Could’ve cost $1250 for new parts but they just tightened a component for free. Highly recommended!