Fantastic service, information, & Geek Squad crew. Jamie is very knowledgeable, & helped in ever way..Thanks, Best Buy

I went to the Geek squad and they couldnt help me with my android phone and suggested I take it to the guys in the cell phone area. They were able to go above and beyond to help me without pushing me to buy a new phone. I will always go to them with all my phone issues. They are so helpful and so nice.

Love the guys with Geek squad. I always have issues due to my lack of tech savvy and/or skill. They are insanely helpful and they always fix any issues I bring in. Thank God for you all and keep up the hard work.

Best Buy in Joplin has gone down hill. They dont seem to carry much anymore. The only reason I rated it 3 stars is because the staff were very friendly and helpful.

Can not even get through a phone call. Worst automated phone system I have ever used. This cost them a $1200.00 purchase. Never shop there again in store or online to much BS and red tape.

Ordered ahead.Walked in, picked up.Very easy.

Everything is laid out where you can easily find it. Went in for a computer and spent no more than 10 minutes in there. Great customer service aswell.

The service on the floor is pretty bad, but I feel like that is probably related to staffing shortages and lack of experience of employees in certain departments. Still some of the best deals and the open box items are always worth checking out. Clean store and good GeekSquad services.

Pretty blah... no one greeted me or offered to help me look for anything... went in looking for a 4k 144hz monitor but left with nothing but a sense of unfulfillment. Christmas is coming, better step up your greeting game and try to help sell stuff. Unless you just want to be an online fulfillment center and not a store front.

Matt walked me through what they had done with my laptop and that because it was so old there was nothing that would help it if the problem came up again. They backed up my files on a flash drive. I was very pleased with the service.

I had to upgrade my phone to 5G. I was told my other phone was 5G compatible but it wasnt. So they let me upgrade without a large price tag. That was great.

Cooper was fantastic. Knows customer service 👌

If youre looking for new tech for you, your home, or a loved one or friend, Best Buy will hook you up. TVs, computers, some console accessories, and lots more to pick from. The staff at Best Buy are kind, and are very helpful when looking for specific items, very clean place as well. Overall 5 stars because it is a service that is useful to 99% of people.Edit: I just went up there on 10/16/21 and bought a smart watch and I signed up for their rewards program and got lots of points for my next purchase, another awesome thing about Best Buy.

Bryce in computer is amazing ! Went in on Friday he showed me a few options that he thought would work the best for my needs! Came back Saturday to purchase and he walked my husband and I though everything all over again ! He got us bundled with a printer a d saved us $50 ! Super smart I really appreciated his acknowledged and hus service !

First thing to note with any large brand is cost. Theyre not pocket friendly. I can get the same quality cords cheaper online.Being fair in all regards, Ive had no issues with them. I just bought a TV from them this month and it works. Well. It was suggested by them and it suits my needs.As a primarily electronic oriented store, they have above expected knowledge. Ive held conversations at length about PCs, TVs, and more. They exceed my expectations.In terms of selection, dont get your hopes up. They have a half-decent selection, but nothing to write home about. Under the circumstances at the time of this review, I can say that Im not bothered. Hopefully, stock will improve as we come to the close of this pandemic.

Found items needed sales staff helpful

I love best buy they help you out so much with your computer dynasties or your TV setup needing help setting it up

Automotive installation / repair department was absolutely fantastic. The guy was great, accommodating and professional.

Staff was friendly and helpful. I had to replace cell phone and the sales person wasnt pushy, but did give me several purchase options including ones that had nothing to do with Best Buy. I have great respect for sales people who do assist their customers even when they dont make a sell.

Personal experience of trying to locate region free dvd player did not go well. They found what web said was one just like previous one I bought. Im taking it back,didnt work. Companies need to make sure web sights give correct info on their products

I wish I remember dudes name, but he was knowledgeable in the router/modem section (Im certain it wasnt even his section). Only 4 stars because things are a smidge pricey.

Very little selection and way, WAY over priced. Finally found some alternatives to what I needed that would work for two or three times the price!Best bye bye

Best Buy is a great place to shop. Sales Staff is very attentive. I especially like the customer service in the install department. They were so top notch.

Did not have what I wanted. Nice to see the options in person.

Bought a new TV and sound system and best of all the Geek Squad came out and set it up for us thank you

They have great selection of phones thats for sure! Im a boost mobile customer and they didnt have one option available unless I bought an unlocked phone. Other than that it was a great store! 4/5

Doc was knowledgeable about cats and work kindly with cats as well. Staff is efficient and courteous.

Mostly helpful staff! Got me the right ccharger for my phone

Always helpful when you ask questions and they leave you alone if you prefer. Best of both.

Very disappointed bought a simple mobile hotspot there and I have bought several from there they are very poor quality and you always have to buy a new one and I bought a new one I was told that the number you call is highlight on the receipt PIN numbers on the receipt and everything else that I need is going to be sent to me on the email never got an email and when I go to the activated it says that theres some kind of pending sale which makes no sense its already bought and paid for it there is no pending sale got a hold of customer service got nothing but run around now I have to wait four hours to get it to work and still no guarantee that its going to work but possibly the barcode was scanned wrong

Went for new screen protector. Had assistance within a few minutes. Was taken to my options and purchased the product and application, both with lifetime guarantees and had it put on within 15 minutes. Excellent and friendly service.

Love the ease of shopping and locating what we need from here with great value as well.

$30 to recycle old flatscreens?!?!?! And they wonder why people dump them in vacant lots or dumpsters that arent theirs! Duh, doesnt take a rocket scientist to figure that one out! Why not do it for free and have your geek squad rejuvenate them and donate them to charities? Who ever did the last remodel of the store eliminated a lot of things I use. Not a very good way to keep this customer!

Very helpful. Young man that helped me was knowledgeable about my issue and resolved it.

Guy who checked us out was cool

Josh was so helpful, really help me find the best set up for our viewing area.

They had what we needed and made it easy to find everything

The store was very clean and well organized. The staff was easy to find and happy to help with finding items and answering questions. I would recommend this place unless youre looking for a product for a device thats any older than 2 years. If so you wont find it here.

Best Buy isnt a local option for me so it is usually something special when I do go. And special is how the Best Buy staff makes me feel. That is as important as having the items Im after.Yesterdays visit was for a dji Mavic drone. From my own research I already knew a lot about the drone and as I visited with the guy there I could tell that he had real in depth knowledge about drones in general and was able to answer the couple questions that I had. My point is, he knew the product and knew it well.The store is spotless, as youd expect a tech store to be, with practical covid restrictions in place. Distancing, mask and available hand sanitizer. Handicap access inside and out with plenty of free parking.

I was greeted by many people, they were helpful and friendly. Smiling faces and Great products! We will be back!

Great experience! The staff are friendly and helpful.

Its definitely hit or miss with help here. If you know what you want, its usually fine. They seem to be out of stock a lot lately, maybe COVID relate but I get told to check back quite often.

I was just looking and asking about something and they gave me the best answers they could

Bought headphones, assistance was top notch. Recommendation was spot on. Plus my son works for Best Buy in Kansas.

Great prices and selections! Very easy to order online and ship to store options.

We bought a 65 LG OLED Saturday. Excellent service from the young man named Stran who helped us. He is very knowledgeable & personable. Highly recommend him and this location

Mark from the Geek Squad was wonderfully patient while he helped my Mom with her computer issue....thanks young man!

Very poor selection. High prices compared to local and online retailers. Staff has no knowledge of products and relies on a smartphone for answers. Will not return.

I dreaded returning this fireTV due to bad experiences in the past, when I was demeaned for choosing to return items.This was an entirely different experience. I was asked what was wrong with the TV. I replied that it was fine, but by design, it was too hard for my 86 year old father to use (and too many Amazon ads, but I didnt mention that part).The person I spoke with asked for my Amazon order number (I had purchased the Best Buy item during Amazons huge sales day.) I looked it up on my Amazon app. Gave her the order number. She then unpacked the TV and plugged it in, used the remote and determined it was in good condition. Gave me a receipt, and I was done!I will start buying things from Best Buy due to this experience. Ive avoided them for several years due to those previous bad experiences. But this was super easy. Great job!

Well I stood in the store for an hour not one person asked to help me find anything I finally got tired of trying to pick something out on my own asked a worker passing by if he could help he couldnt but did send someone over so in the end I did finally find the gift I was looking for. But they had just opened so I mean I didnt think I would have to wait an hour for someone to help me and there was several people had been helping other guests right around me granted they were purchasing a lot higher stuff then I was but still.

Decent place to get electronics.

I was treated so rudely by a manager at the Bentonville/Rogers store I no longer buy anything from Best Buy

Pretty good not bad good deals

Best Buy stole $559 from me. First $484.61 for a laptop I never got and they told me too bad. Then a couple days later for $74.99 and they wont even tell me why I was charged $74.99 and again, theyre telling me to get bent.Im suing. Dont buy from them, especially online. If you look up best buy robbed me online youll see. They steal from their customers. And now theyve lost my entire familys business and were 127 people strong. See you in court. I have proof, loads of it.

Always a friendy person to answer questions thanks everyone

Great prices. Amazing and informative staff. Getting free car stereo installation

The convenience of online curbside ordering makes things easy and safe. Today I had to exchange my Echo since there was a slight technical issue. I worked with Jayce who was extremely helpful in my situation and was able to utilize the Return Policy to exchange that one for hopefully one that isnt experiencing same issues. Cross my fingers this one is good.. Dont know why I got that one but things should improve. I am a loyal customer so that never will change..

Took computers and cords for recycling. Employee was quick and very helpful

The services was quick and smooth.

The store was not well stocked with phones or cases but the staff was really friendly and helpful.

Friendly staff and helpful.

Does not stock office phones with multiple lines, but will display them so you can order them. Asked if anybody else might have them in stock and was told no. Not I dont know or maybe or let me check for you, just no. Found them in stock at Office Depot. Thanks for the customer service.

Love the store and Brandon chambers is just awesome 👍, great help really like his knowledge and friendlness and awesome customer service.

An excellent team in the cell phones and laptop dept. Friendly employees and well organized.

Clean well-kept store. Employees were very friendly & knowledgeable.

Awesome! Good help. They helped me find exactly what I needed.

Ty and Ryan are great, both are very helpful and knowledgeable. They are informed and skilled in the music industry. Ive bought 3 guitars and had one additional guitar repaired, so I am very satisfied with Palin Music.

Always like Best Buy but they didnt have a whole lot that I could walk out of the store with when I went this time. So much out of stock.

I took a friend to make a return, and customer service was wonderful. Although they did not have a few things I expected Best Buy to have Available.

Knowledgeable managers, big selection good sale prices, covid safety protocols in place.

Very helpful associates.

So there was a scheduling error and I was so irritated. But the staff there got to work and fixed it to me with minimal inconvenience to me. Brandon is the guy running this place. Hes a customer service ninja. Will definitely shop here again.

Literally called at 11am, when you open, and waited on hold for 15 minutes with no response. I drove by the store on my way to work, so I know it wasnt busy. Are your phone systems working properly? Anyone else having this problem?

They had the LG Bluetooth headset i wanted instock.

Great store for all technical items. Competitive prices. Friendly employees

Helpful courteous employees. Nice selection of phones and electronics.

The customer service there is very helpful. But be careful buying headphones Make sure you do your research ahead of time.

For some reason I have a hard time finding what I need in the Joplin store. No one was available to help and when I did finally get what I needed it was priced wrong. They wouldn’t honor the price so I had to get something else.Not sure where the disconnect is with this store compared to other Best Buys, but I only go here when I absolutely need something that no one else carries.I would much rather drive to Springfield than go here.The only good thing on this trip was the front cashier was very friendly and apologetic during the fiasco.

Staff knew their stuff! Was lead to what I was looking for after giving a basic description. All had masks on, sanitizer available for use.

Very helpful. Shran.

Always got what I need and great customer service!!

Best Buy is usually were we go for electronics.

The staff was friendly and eager to assist

Quick and easy, easy to find things.

Was asked if we needed help immediately. This employee went out of his way to help find what we needed. I think his name was Stran. Very polite and efficient worker.

Edgar is the bomb. Extremely knowledgeable and helpful. Very patient.

Its a sad shell of itself from the early 2000s. Best Buy just isnt what it used to be.

Had to look for help but other than that no issues.

I have been calling for two days straight and have been placed on hold for extended periods of time. Ten minutes or more each time Ive called and then just disconnected. Sent a couple of emails and still cant get anyone to acknowledge a customer. Im a business owner and needed new tvs for the dining room and needed to check product availability for new phones as well. Guess Ill do my shopping elsewhere. Youd think with all thats going on that Best Buy would want to take advantage of every opportunity . Guess not

Better quality items than competitors.

Good place, good service, decent prices.

Knowledgeable, not pushy. For brick and mortar stores, pretty good

The lady named Jean is no help and has no idea what she is talking about.

James was very helpful, and was quite knowledgeable about the product I was looking to purchase. Store was clean and service was great!

Got charged a 45 dollar restocking fee for something that was your employees fault. Your employees need to learn their products. And your customer service needs some definite improvement.

They were even more helpful since before the pandemic!!

They need more people to help the customer find what they need.

Friendly help, but had to go find someone!

Sales person was very helpful! We made a expensive purchase and he wasnt pushy at all. He even showed us similar items for alot lower then we expected to spend. So he wasnt just trying to get a sale off of us, he really wanted us happy with our purchase, although we went with the more expensive item he never once pushed it on us.

Very nice customer service!!