I recently had my daughters Nissan Versa at Laurel Nissan. The first service rep did not complete what he told me he had done, regarding the status of the process to have the vehicle fixed. He had quit and a new service writer, Misty contacted me. She was very thorough and apologetic for my experience thus far, and promised to get the car to me as soon as possible. (the vehicle had been at the garage at this point for well over two months) Misty made it happen, and if not for her diligence, and constant communication with me, this could have gone very poorly.Thank you to Misty!

I made an appointment to have 3 recalls done. approximately 2 weeks later on the day of my appointment, I got there and was notified that one of the recalls required parts they didnt have & never bothered to order. the next day I got a follow up call to check if I was happy with the service I received... still no mention of getting the recall taken care of?

You can always be assured of professional and proficient service at Laurel Nissan. A special thanks to Misty for procuring a coupon to make sure I pay the best possible price. God bless! Df

We had Katie as our sales rep……WOW…..she was very knowledgeable and so easy to work with. This is our first Nissan and we both were anxious and excited and had so many questions. She even came in on her day off to deliver our car to us! We are hooked. Love our Nissan! Thanks for the great experience.

I truly loved Tiffani and the sales experience I had at Laurel Nissan. She was so accommodating, helpful and knowledgeable. The only reason I did not make my purchase at the Laurel dealership is that the color combo that I wanted was not available. I did return to Laurel for additional accessory purchases and installation. The service team was excellent and the office staff so very accommodating.The only reservation about my service experience is the free car wash I was offered after the installation of my accessories. The wash was poorly done; I returned home to wash the car myself.

Glad to do business with these people. All the staff were very friendly and explained the new vehicle features that we weren’t familiar with. We purchased a 2021 Nissan Rogue. Tiffany was our rep and she’s awesome.

Always a friendly service experience. Work done correctly and quickly.

Was very pleased with the buying process. No pressure at all. My salesman, Scott Holsopple, was excellent. He answered all my questions and was patient with my indecisiveness. So far, I would recommend Laurel Nissan. Hopefully the service department will be a positive experience also.

Shopping for a Rogue Sport for a new driver in my family. We were happy that the sales staff at Laurel Nissan heard what we were looking for and went to work to try to find us the vehicle that we wanted. Not a single salesperson tried to talk us into a different vehicle or tell us that it would be hard to find. We had experienced that at other dealerships. Tiffani went to work right away to find us our vehicle. She listened when we said we could wait to get the vehicle we wanted. It all worked out that the vehicle was set to arrive in the next week. She knew we were excited and even sent a picture of the vehicle when it arrived!She spent time showing us all of the technology features of the vehicle and making sure we could use everything the vehicle had to offer!I would return to Tiffani and the Laurel Nissan Dealership for my next vehicle. Friendly, Knowledgeable, and Competitive Pricing.A great experience.

I had nothing but a positive experience with Tiffani at Laurel Nissan! I had a unique situation with registering my new car out of state and she bent over backwards to make sure the deal would work.Additionally, with the current market it was extremely difficult to find a dealer that had a new Pathfinder, and it was even harder to find a dealer that wasnt taking advantage of this and price gouging. Laurel Nissans pricing was fair and honest putting them above the rest. They are well worth your drive to make a deal! Go see Tiffani today!

Most times when you are looking for a new vehicle or in my case a new family vehicle, the salesperson tries to sell you on a car they want to move or they hound you into buying if you are on the fence. I’ve had those experiences in the past and it’s not an enjoyable experience. At the recommendation of a friend we drove an hour or so away to Laurel Nissan a few years back and we are so happy that we did.At Laurel Nissan we always deal with Katie because she looks out for us. The first time we dealt with her she kept looking for the perfect car for us and our newborn. She made sure my wife was comfortable driving the car and felt safe. This time around was pretty much the same only we had our daughter with us at the dealership... every single person there was so nice and understanding when she was running around and acting like a crazy toddler. Emma the dog finally got her to calm down but I can’t say it enough... everyone else was so nice and understanding... often times when you have a kid yelling and screaming people are quick to judge and make you feel unwelcome... we never felt that here.The next car we purchase or lease will be at Laurel Nissan and I have and will continue to recommend them to anyone and everyone.

No complaints. Took a few weeks to get an appointment but they diagnosed and fixed a number of issues within hours and I had my car done by noon the same day. Very friendly service!

Laurel Nissan continues to always exceed my expectations! The entire team there truly goes above and beyond for their customers. I have been returning to Laurel Nissan since my first vehicle purchase with them in 2014. With my first experience being so wonderful, I continued to go to Laurel Nissan for all my car service needs as well. Jamie and Jared in services/parts are incredible and so efficient. When I needed a new vehicle this year, I couldnt imagine going anywhere else! I recently purchased a new vehicle last week and the experience again, exceeded my expectations! Tiffani is my go to for my vehicle purchasing needs/options. She is simply fantastic! The manager, Ryans customer service and greeting to all customers is truly superb, usually you dont have any interaction with the general manager. Robert made the financial process and completion so easy and thorough, yet quick, which was so appreciated! Needless to say, I will continue to return to Laurel Nissan for many more years to come, and highly recommend their services!! Very happy routine customer!! Thank you Laurel Nissan!

We are very satisfied with the service to our Titan. Zach and the service department got us in and out as quickly as possible. Zach always goes above and beyond to help and make sure were satisfied. 😀

Very nice to work with. Very courteous.

Laurel Nissan was great to deal with.They will go way out of there way to satisfy you to get you in to the vehicle your looking for! I would go back there for my next vehicle! Again great to deal with!!

Courteous, prompt, and a nice clean car after. Great service and not too expensive.

Very fast and professional staff you have most definitely I will be back. Appreciation also their kindness

Above and beyond!! That is what the staff of Laurel Nissan did for me! I traveled over 2 hours to get to their facility. I was greeted by friendly faces and provided a service I will not soon forget. They made me feel comfortable and worked through all the details with ease. Staff were beyond receptive and helpful. This was most pleasing. Even when I found problems with one of their vehicles, the problems became nokre than a simple speed bump and I left their facility happy and content. Mrs. Cantonese was a superb sales rep, Ryan the Service Manager and his staff worked diligently, even staying after hours to ensure my vehicle was perfect for my long ride home. I appreciate everything they did for me. Thank you!

First time I ever stopped at this dealership, all the employees were very friendly. The sales team was very professional without being pushy. Everyone answered all our questions. We won’t rushed. I am happy to say I purchased the vehicle and am extremely happy with how everything was handled. I will definitely be a returning customer

Laurel Nissan employees are always accommodating.They are professional and helpful. I am always pleased when I leave Laurel.

Tiffani went out of her way to make sure that we were 100% happy with the vehicle we purchased! New tires, replaced the mats, full tank of gas, and helped to detail it before we left! I can not say enough good things about her and about Laurel Nissan!!!

It was great katie is a very friendly sells lady called and asked us how we liked our vehicle very pleased will not go anywhere else

My new Roque had mechanical problem. I texted my Salesperson Katie to assist with my issue. I used the roadside assistance to have my Roque towed to Laurel Nissan. Katie along with the service team facilitated a loaner vehicle for me. This was Katies day off by the way. I cant say enough about her customer care. The service department completed my work in a timely manner. They were fast, friendly and professional. I have been purchasing vehicles from Laurel since 1995. I have always had good service and sales experiences.

Well worth the drive! Katie was great, very helpful. Would buy from this dealership in the future!

First of all, our salesperson, Robert, was very accommodating as we arrived without an appointment. Found the car we were looking for without trying to persuade us into anything else. He was very thorough showing us all the features of the Murano and gave us ample time for a test drive.We asked for a little help on the trade in value of our vehicle and he exceeded our request!Delivery was also very thorough with a review of features and his knowledge of the car was excellent.The only bit of a downside was the push by staff to purchase the rustproofing and/or extended warranty services at the very last minute before signing off. I understand how this works for car dealers, but there should be a better way to present these offers earlier and allow more time for research. Maybe the car manufacturer should start to do more to protect the cars future instead of putting the burden on the dealer?!All in all, though, a great car buying experience! Really like Laurel Nissan!

I needed a sensor fixed on my Nissan Altima. The people and service was great. They had me back on the road in no time. I would highly recommend them.

So nice to see a company that doesnt automatically lie & say you need something replaced.Tiffany Edwards a great saleswoman & down to earth,not like the usual stereotype car sales people.Excellent customer service,will be back!

My experience at Nissan was great! Robert helped me out and made the process so easy. He was very helpful and knowledgeable and was able to answer all of my questions.

Laurel Nissan has great customer service. Robert Jacobs is a professional at making sure you are in the right vehicle

Extremely satisfied with my new car. The staff is very nice and knowledgeable. I highly recommend Laurel Nissan. Tiffani was a delightful salesperson to work with and very professional.

Gave me a great trade for my vehicle. Pretty much top dollar. Had the paperwork ready to go the very next day to complete. Having Emma the dog at the dealership made it feel more like family rather then a business.

Nice friendly staff. Was waited on quickly they replaced the recall part. Thanks

A part had to be ordered to make the repair to my key latch fob, and took 2 weeks to get a repair time. This part is located in the trunk and not protected from accidental breakage from putting items in the trunk. I think you might be able to improve on this and protect it better.

This review is only for their trade-in department. WARNING: Do not sell/trade-in your vehicle here. They offer only 75% of your vehicles trade in value. Use Carvana. I was offered 15k from Laurel Nissan in Johnstown. Carvana gave me 20K.

Everyone treated us personally. Tiffani went the extra mile to assist us with our needs with regards to transferring our bike rack in time for our vacation. She was very knowledgeable and worked with us on our trade-in as well. I personally loved the fact that I could bring our dog Gracie in with us. Great family caring atmosphere.

Zach and Misty are freaking amazing! The customer service team at Nissan is knowledgeable, understanding & friendly. If you want outstanding commitment to your vehicle needs Laurel is the place to go!

I started coming here last year when my transmission decided it was going to break down (and boy did it break down fast). They were all very helpful in getting it replaced, even called me with periodic updates on what was going on with it. Since then I’ve always gotten my car serviced here, and just had an oil change today. Zach is hilarious and very helpful, it’s hard to find techs and mechanics that listen to a woman. It was done, inspected and washed within an hour and I was out the door! Couldn’t get this experience anywhere else.Of course, Emma is a bonus too! I hope she sticks around.

It was awesome, Robert helped me out and I got a really good deal.

Scott is awesome! He made the entire experience enjoyable and low stress. Thank you very much Scott!

Excellent experience from the minute I walked through the door until I drove off the lot in my new vehicle. I can’t say enough good things about the entire Laurel Nissan team.

Salesperson Katie was awesome. Great to deal with. The loan person a little nasty when you decline the different extra items. Over all great place to deal from.

I love my car the the workers they helped me a lot they’re great 😁

They do a great job every time I take my Nissan there. Im very pleased!

Phenomenal and speedy service at an amazing price! Would definitely recommend to anyone looking to get their car serviced or buy a new car!

Big thank you to Ryan, Tiffani and the staff at Laurel Nissan! Easily the best experience buying a car. They helped me find exactly what I was looking for and made it easy. Great communication through the whole process. I couldnt be happier!

I couldnt ask for better service. Everyone here is professional and tells you what they have done and what to expect on your next visit.

Very Nice People Friendly And Will Take The Time To Answer Your Questions If They Are Not Sure They Will Try To Find Someone That Can

I just purchased a 2021 Nissan Rogue Sport !Katie and Beth made the experience so easy !!! I will recommend them to all my friends !

I have recently purchased a 2019 Nissan Rogue Which Im Absolutely In Love With! They Do everything they can to help you get your dream car with them & Tiffany is A Treat. If you go, ask for her !

Honestly the service here is outstanding, friendly staff that really care about your concerns. Prices are very fair.

Explained everything to me before fixing car. Also knew what the cost was going to be. Very welcoming and understanding in customer service.

Our salesman, Robert Jacobs, is just amazing, he makes the process very easy and smooth. Everyone at the dealership in Johnstown is friendly and goes out of their way to take care of you. Absolutely top-notch customer care!! Thank you Nissan!!!

I love going to Nissan Scott was amazing, sweet, FUNNY, polite helpful, courteous, honest, and so much more I recommend anyone in search of a new vehicle ask for Scott at Nissan...he gave me the best rates and more I left happy with a new vehicle that I love so much

Excellent service. Very reasonable price for the service. Very comfortable and relaxing experience. Will recommend. Thanks Nissan

Robert was very helpful and knowledgeable. Also everyone else was extremely nice and helpful. Thank u guys. Love my new rogue

Fantastic new car purchase experience. Neighborhood welcome friendly atmosphere throughout the dealership. Couldnt ask for nicer folks from the sales to finance team. They made you feel like their only customer.

Katie and Beth were amazing. I will recommend your dealership to everyone I know.

Had 1PM appointment for oil change, tire rotation and car wash. Arrived 10 minutes early and was told technicians were at lunch and would get my car in as soon as they got back. Saw two come back around 1PM. They didnt get my car into service until about 2:15PM. About 2:45 service desk person told me they were washing vehicle. About 3:15 finally brought my key fob and apologized for delay and said they were short staffed. If they had informed me when I arrived I would have had my wife pick me up instead of waiting. Vehi6is leased and has less than 5000 miles after 16 months. This is second oil change. They should do better keeping customers informed about time it will take to perform service, no way it should take almost 2:30 hours to change oil, rotate tires and wash car. Other than time service was fine. Also told them I hoped they wouldnt ask me to do service review.

Beautiful and awesome humans work there.

First time buying a car and Katie was such a big help !

The lady at the front desk who took my key was the sweetest!! She made my day. The world needs more of her! Nissan is lucky to have picked that diamond

Awesome all the way. I was very impressed how really positive the Attitude was there !!!!!!! As well as how professional they are too and easy to talk to and ask questions. Keep up the kick butt vibes there 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Scott is great! I was happy with the service and the speed. I was in & out as scheduled. I value my time & they showed that they value it as well. Proper mask wearing & social distancing precautions met.

Tiffany Edwards is who went above and beyond to make sure my experience here was wonderful. I left with exactly what I needed and wanted! Extremely satisfied with the whole experience here at Laurel Nissan.

They are great! They helped figure out what was wrong with my car, ended up needing a new transmission. They helped get me a rental and gave me updates on the repair. I recommend seeing them for your Nissan needs.

Very nice people.

I had a recall on a part on my car plus I got an oil change and the oil change got done but the part for the recall had to be ordered.

Laurel Nissan sales and financing people are awesome. Katie was a pleasure to buy a car from. Service dept. Was under the gun for a fast turn around from a tradein and performed wonderfully. It was an overall great experience. I would be happy to buy another car from them.

I was very pleased with the cooperation of everyone! A great deal and a beautiful car!!

Excellent service. Purchased my car in August from Laurel Nissan. Can’t say enough good things. Top rate dealership. ❤️

Amazing place with an awesome environment. Robert Jacobs went above and beyond to make sure we were taken care of and satisfied with everything.

So happy that I got an awesome new car....love everything about it....

Everyone at Laurel Nissan is very courteous and friendly. The sales department is excellent especially Robert who addressed all my concerns during the purchase of my Nissan Rogue. The service department keeps you informed every step of the way especially during a service call.. They also are performing necessary cleaning and distancing to maintain safety during the Covid 19 pandemic. I would highly recommend them to anyone looking to buy a new or used vehicle and also recommend their service department!

You can find a decent car

On March 3, 2021, I, a retired senior from Indiana, PA, was searching the internet for good used vehicles at dealerships that were well-reviewed. I decided to look in Johnstown as the prices, in general, seemed to be better than local ones. I found a Nissan at Laurel Nissan, which had great Google reviews, that fit what I was looking for and “saved” it on their website. It had the price of $13,950. Then I contacted the dealership and a salesperson responded. I asked if $13,950 was the lowest price for the vehicle and the salesperson responded that they would accept $13,500. On the 4th, I went with my son to see the vehicle and was pleased with its quality and condition. Before signing a contract, I asked if $13,500 was the lowest price they would take, as it was above the Kelley Blue Book’s Dealers Price. The salesperson stated that was as low as they would go and we closed on the deal. Less than 48 hours later, early morning of the 6th, I received an email from Laurel Nissan that my saved vehicle (the exact car I bought) had sold for $10,500 – same VIN and everything. I immediately contacted the salesperson that handled my transaction and she responded that it was a “glitch” in their system, she was not aware that they had lowered the price and that they would look into the matter. It is the 9th of March and I have heard nothing. Time to contact Harrisburg in regard to the extra $3,000 I was charged for this vehicle.

Everyone was very nice and accommodating. They made buying a new car possible.

Wonderful and friendly service.

We had a great experience with Laurel Nissan! Our salesperson was Katie and she was super easy going and helpful! Didnt make us feel pressured at all and was very informative about the vehicles. They gave us more for our trade in and we came home with a beautiful car!

It was my first time there. I got an oil change and they replaced the cabin filter. Everyone was very nice and helpful. Of course I loved seeing Emma!!! I will be back!! Thank you!!

Service is always on point! I actually drive an hour to have my wife’s Armada serviced here, and we have a Nissan dealership in the town we live in. They email coupons and treat you right. Thanks, as always, Laurel Nissan!

Great experience. Kind, courteous salespeople and staff. Everyone went out of their way to get everything we needed in a timely manner. Very fair prices and gave me more money on the trade in than I initially expected. I will definitely recommend them to anyone who is looking for a new or used car

Great deal nice people

Had cosmetic damage on my new 2021 nissan rogue. They fixed it and looks like nothing ever happened!!

Quick easy painless experience for my wife and I. We knew the vehicle we was interested in and met up with Katie the salesperson and took the car on an unsupervised test drive, agreed on a price then left for about an hour while the car was being detailed and the fluids filled and returned to finish the paperwork and drove it home 1030 that morning. A happy wife is a happy life.

Not a great experience getting my truck serviced. Two main issues arose. One, no respect for my time. I was there for over 4 hours until everything was taken care of. Granted it turned out I needed brakes, then a caliper, but at no point was I offered a loaner vehicle to go elsewhere or take home and have my truck dropped off when finished. There was no consideration for my time, and it wasnt even acknowledged. The exchanges in general were quite perfunctory and only about things wrong with the truck.Two is the fact that I brought my truck in for an oil change and 90,000 mile service and left spending $700+. Yes, brakes go bad and parts need replaced, but there was no attempt to help with cost, no deals or customer loyalty/ appreciation. Full disclosure, they did get a this party caliper and not a factory one, which saved $70. I dont have to bring my truck there. Its not under warranty, but I did it out of loyalty. I see no reason to continue to do that. Why drive 30 extra miles for the same services I can find locally? Especially when theres no incentive to do otherwise.

This was my second vehicle that I purchased from Laurel Nissan. Staff have always been friendly and fast when knowing what you want. I will continue to recommend Laurel Nissan to anyone looking for a vehicle and plan to go back again!

It was a excellent experience. I called ahead for an oil change. When I arrived they were ready for me and got my car right in. I waited in the comfortable waiting room and was even able to see them working on my car. It was done in a timely manner and I was on my way. I will be returning.Thank you.

Highly recommend place to do business with they are willing to help you out and do what ever they can to get you into the vehicle you want staff is excellent very friendly and answer any questions that you have 👍

Everyone at Laurel Nissan was very friendly and courteous. My service was completed in good time, and the work was done properly the first time. Very satisfied!

I purchased my 2019 Nissan Altima September of 2917.I could not be more pleased with the car, its performance and the exceptional service that I receive from Laurel Nissan.Staff are very courteous and professional!

After bringing our car in with some obvious issues and a check engine light, Jaime the service manager called me back after the techs had looked at it to share what they found. She spent fifteen minutes on the phone walking me through our options and explaining them fully. I think we’ll be taking our vehicles there for service in the future, and may even look at purchasing our next car from them because of this excellent experience.

If youre looking for integrity and honesty, this is the dealership to buy your new car. It was well worth the drive! Katie was a wonderful salesperson and we loved meeting Emma!

Great service

Thoughtful, professional, courteous. The service was unparalleled! Thank you!

My car buying experience wasnt stressful at all and everyone was so helpful! I will definitely buy at Laurel again!

Laurel Nissan was wonderful !!!!! They were so friendly and timely.

This is the first time I brought my car in for service that I was very disappointed. First, the girl could not find my name and then asked if this was my first time bringing it in for service. Every other time, I was greeted by name. Second I stated that I needed an oil change but if any regular maintenance needed done to do it. When I picked it up I was told I refused maintenance on it. I only received one call saying the car was ready for pick up. No other calls and nothing was refused. Later I received a call stating the items I supposedly refused were done at 32000 miles so it didnt need to be done until 52000 miles. Lastly, no matter when I brought my care in for service it was washed. Not this time. Very dissappointing.

Went in for repairs to steering rack on a Wednesday. The part needed didn’t get delivered by Friday as planned, so they gave me a rental free of charge to use over the weekend, which was much appreciated. Everyone I’ve dealt with there is always pleasant and knowledgeable. I plan on buying more vehicles here in the future.

My mother always told me if you dont have something good it dont say nothing