This is my 7th Subaru and I love it. Spangler Subaru is a great place. Once I bought there I continued to return. They are extremely helpful and you never feel pressured while looking at the cars.They make it easy to ask questions even after youve had the car awhile.
We were well pleased with the Forester and Jared with his help returning our leased vehicle.
Fantastic. I love my subaru crosstrek. People were very educated and nice. Thank you all i am very happy.
My husband and I had a horrible experience here. Big-time pressure from the service staff to commit to very costly, unnecessary repairs! We were traveling on the PA turnpike when our oil change light came on. We regularly get our car serviced at a Subaru place where we lived, so we went to the closest Subaru place before continuing our travels. The service folks at Spangler Subaru told us half the engine needed to be immediately replaced or the car would be unsafe to continue driving home. Huge $6000 invoice and an estimated week of repairs. No check engine light ever went off, so that sounded suspect. They also said talk with our sales people because this may be greater than the value of your car and we could possibly have you trade your car in and start a new car purchase. Can you talk about escalating quickly? I know car salesmen are high pressure but from service folks, this was another level. Seriously, they were really pressuring us into hugely costly repairs or a car purchase, when all we needed was an oil change!How do I know this? We called our home Subaru service department who said before doing a huge engine replacement we should do an oil consumption test first, which is to just get an oil change and then drive 1200 miles and see how the oil is doing. Our home Subaru guys said it sounds suspicious if we never saw the check engine light go off, that our entire short block would have to be replaced so immediately after just an oil-change light. So we got the oil change at Spangler and then drove off -- no engine noise or problems or concerns the rest of our drive home some 250 miles! But to the very end, the Spangler folks pressured us with severe scare tactics saying youll never make it home; we had trouble starting your car; I wouldnt drive that; and other nonsense! It was ridiculous levels of pressure and trying to scare us into thousands of dollars of repairs we clearly didnt need! We will take our car to our trusty Subaru service place at home now and see if it needs repairs but clearly the Spangler service dept is either 1) incompetent in their assessment that our car needed a half-engine replacement or wouldnt drive; or 2) using deceit to get business by tricking people into thinking they need huge repairs they dont immediately need. I know everyone has less business these days and needs work, but this reached unethical levels of pressure to straight-up lying about the state of our car. So if you dont have thousands of dollars to spare, I wouldnt trust these folks with repairs. Get a second opinion.
The Service center went above and beyond any expectations, the techs worked diligently to get my car back in running order very quickly. Very pleased with my overall experience.
I have been buying Subaru cars from Spangler Subaru since 1996. Ive always had a great experience. Forrest Spangler and his team know how to make the car buying experience pleasant. Ive never been dissatisfied in the 21 years of dealing with them, Ive always gotten the car I wanted at a great price. I recommend Spangler Subaru to anyone, in fact Ive told many people in the Pittsburgh area about Spangler.
I dealt with 4 Subaru dealerships in 3 states looking for - most of all- good customer service and second - good prices. Spangler Subaru was excellent on both counts! So easy to work with- no pressure and very committed to the customer. When someone asks You drove over 2 hours to buy a car? My answer is Yes and I would do it again to work with Spangler Subaru !
I bought a new Impreza over the weekend from Mark at Spangler Subaru. I couldnt have been more happy with the service I received there. All of the employees were friendly and courteous and the atmosphere was very welcoming. You did not get that feeling like you were being poached for a sale. Mark was an exceptional salesman. He went out of his way to make sure I had what I wanted and answered every single question I had a did everything possible to ensure that I got the best deal possible. I went through the loan process with Denise who was so warm and funny. She guided me through the warranty and loan paperwork, explaining everything and making sure I understood everything I was signing. I am so happy with my car and the service I received there, I highly recommend Spangler Subaru to anyone who is looking for a new car. Their prices are incredible and the staff is amazing. Thank you so much Spangler Subaru!!!
I have bought numerous cars over the years, I got my first Subaru almost 2years ago. Spangler Subaru is by far the most professional sales and service team I have ever seen.
I had a problem with my cv axle and visited the dealer for the first time since owning the car and was treated with very nice staff. My whole experience was great and I hope to do business with them for years to come.
My family and I got some cars from them over the years. Competitive pricing and very good service.
Absolutely the EASIEST car sale I ever made. Super friendly and knew absolutely every detail about my new vehicle. Took a lot of time to explain everything and couldnt of been nicer doing so. I am truly loving my new ASCENT.!!
Spangler Subaru fixed my AC with no problem. They were quick and efficient. I would highly recommend this dealership if youre looking for a great car and a great deal.
Very nice people
They had the customer service team that Ive seen in a very long time. They make you want to bring your car in when you know there isnt anything wrong😁😁😁😁😁
The Service Department Manager is truly sensitive to the service needs of customers. I was impressed. Customer service is a forgotten lost art these days but not at Spangler!
Katie who sold us our Subaru was wonderful. She didnt push us to buy the car. She told us everything about the car! She was awesome!
Great service! Easiest car negotiation I’ve ever had. Best deal was given up front. Family owned and operated. The owner was involved the entire time. Non-pressure sales staff. Highly recommend!
Not all car salesman are created equal. I shopped for a car (four other dealers plus Spangler), and by far, Jared Matson was THE most professional and knowledgeable salesperson I spoke with. He could answer every question I had without saying, um...let me check on that like the others did. He knew his product and he knew it well. He was even knowledgeable about other situations going on in other aspects of the auto industry, not just Subaru, which was very impressive.. He took the initiative to present me with other options to enable me to find the right vehicle. Love my car, and he made the buying experience pain free. Thank you, Jared! Highly recommended.
I started my association with Spangler Subaru in 2015 and have been leasing vehicles with them since. Courteous helpful. Use both sales and service and have not been disappointed yet. Getting ready to lease my 3rd car soon.
Their service is quick and thorough. Service managers are friendly and take the time to explain in detail what was serviced and what was checked. Im very happy with the dealership and would definitely recommend them.
Very professional and courteous. Strongly recommend.
I was having trouble with my 2014 Outback. A rare thing! Thanks to Jim and Jesse in service everything was perfect. In fact, thanks to these guys I will buy all my vehicles from Spangler.
I was taken on time, knew in advance the approximate length of my wait time. Waiting area is clean with snacks and beverages, comfortable chairs and ample space. My car was washed, service reviewed with me and took the exact amount of time I expected. Staff is friendly and pleasant.I had a question about one of my car features and although my salesperson was not available, another employee found someone to assist me. He was thorough and inquired whether I need additional assistance before leaving. I highly recommend Spangler Subaru!
Andy Bearer, the used sales manager for Spangler helped us coordinate the purchase and delivery of our Subaru from the dealership to IN. It was a long process and Andy was so patient and kind. Best car buying experience we could have hoped for as an out of town purchase. Thanks so much Andy!!
Spangler always finds a service solution that works around MY schedule. Great service from a bunch of happy, helpful folks!
Stop to check out a vehicle that was on the internet. Looking for a used vehicle. Salesman was very polite and not pushy. Run some options with him. Choose is in my lap with no pressure from the salesman. The salesman was good at answering the questions I had. Nice to relax and think slowly on my choices in making a decision.
A good place to buy and a great place for service
Cold day. Cars covered with ice....
Staff was courteous, service was quick, even got a free car wash! Thanks Spangler Subaru!
I lost my license ten years ago. Because of seizures. I haven’t had any for multiple years. Spangler Subaru held the car I bought for 200 dollars for months till I got my license back. The day after I passed I went up a purchased the car. Great company and great employees.
Everyone was so friendly, and not pushy. Every question we asked about the vehicle we purchased was answered fully, and they made sure we understood all the high-tech features before we drove off the lot. My biggest praise was their patience, as we had an infant and toddler with us. Toys were brought out and one team member even played with our toddler while we signed papers!
Theyve managed to do almost everything on my vehicle under warranty. They even aligned it at no charge. Im a bit upset, as I told them my windshield washer nozzle needed replaced, yet they didnt have one in stock to replace it. Having at least two weeks before my appointment, I felt sure theyd order one. Fortunately, I was in the area last week and they repaired it. I called the service dept, they said be here before 4:30 and well fix it. I was in and out in about 40 minutes. The service staff seem to work well together, and the desk staff seem very knowledgeable. Oh, and they have a Subaru supported recycling program too--all snack wrappers and drink containers! The waiting area is nice, snack selection is good, and loaner cars are usually available.
Great service and people
Great Service Department
I have bought 3 cars from Spangler. Love my Subarus and the sales people are so friendly and helpful.
I went to Spangler to make an appointment to get a recall taken care of and they squeezed it in that same day😃 The staff was knowledgeable and helpful about the issue at hand, Thank you!!
❤ the service department!
The best service Ive ever received at a dealership. Thank you!
Excellent dealership..Love the Crosstrek.
Spangler Subaru is the best. Sales and service cannot be beat.
Wonderful, as always. Efficient, thorough and friendly.
Wonderful people and great service. Just a little pricey!
I would not recommend dealing with this place. We found a great deal on a Subaru and called to get info on the car. We were told that we couldn’t buy the car until it went thru inspection because it was just traded. We told them to get it in the garage and get it inspected and call back with any issues. We would be up tomorrow to purchase it with cash. We weren’t given the option to put a deposit down and we weren’t allowed to buy it until it was inspected. If I would have been given the option for a deposit, I would have driven an hour and put the deposit down. We get a phone call two hours later that the car is sold. Maybe the salespeople need to be trained better, maybe they need better communication amongst themselves, very unprofessional. There are too many other dealerships that I have dealt with that would NEVER do this to someone.
Editing my pervious one star review. I did not have a good sales experience here at all. However, the services here are outstanding. My car (that I bought from here) needed a lot of work 2 years after purchasing, they fixed it with a reasonable price.
I worked with Katie Penrod on purchasing my Forester. She is extremely knowledgeable and even after the sale was quick to answer my calls with questions.
We were on vacation and called Jeff at the service desk at 3:15 on a Friday afternoon when our check engine light appeared. We drove to the dealership and they diagnosed and fixed the problem within an hour. They were very professional and pleasant and allowed us to continue our vacation
Nice people, clean and comfortable waiting room and bathroom. Service was awesome, salesman great. No complaints
My first visit to the recently remodeled service area. I needed a headlamp replaced and an oil change. They took me in quickly through the express service check-in and I waited for the service to be completed in a comfortable and clean customer lounge. I really liked that a service associate kept me updated on the status of my vehicle vs. me having to continually ask while I have waited in limbo at other dealership service centers. I was out in an hour and the charges were fair.This is our 4th Subaru Outback wagon, all of which we have purchased at other Subaru dealerships. Unfortunately, when buying this vehicle, Spangler wasnt able to beat the regional competition on pricing and they didnt seem to care to negotiate either. I had to go out of the area for a much better deal. A few hundred or a couple of thousand bucks makes a difference for most buyers and with so much information on new and used vehicle pricing on the Internet, it seems like hardball selling should be a thing of the past... if you want to stay in business in the long term.
They came out and talked with me before they did any repairs and gave me a price of anything I needed
Great place to buy a car! We did most of the negotiating over the phone with Jared who is an awesome salesman because we live 1:45 minutes away in gibsonia. Jared went the extra mile for us as there was an odor in the car and he took it to mihalkos to have the odor removed at our request. The treatment worked and the dealership split the cost of the treatment with us. We went to pick up the car and everything was just as we negotiated, no sudden surprises. Denise in finance was also very helpful. If youre looking for a car give them a call and ask for Jared, I think youll be happy if you do. We got much better treatment than some other places we went. Way to go Spangler!
Awesome, easy to deal with. Great service.
Really nice people. Mitch is a really good mechanic.
When I had my car inspected they noticed my front wheel bearings were bad & they replaced them that same day since I had gotten a rental from them without a problem unlike other dealerships that Ive went to around the area, the service is pretty much the best around in my opinion!
I was extremely happy with the service of the sales team and continue to be impressed with the service team as well. Every time I bring in my Impreza for an oil change or maintenance appointment, they couldnt be more pleasant. I recommend the Spanglers to everyone!!!
Had air bag recall, they provided me with 2017 Impress to drive till my car was done.
We have an older Subaru Legacy for our daughter and we love it. I got a second Subaru (Outback) for myself not just because of the excellent brand; but because of the service at Spangler Subaru. The people at Spangler Subaru service are honest, fair, and timely. They do a great job finding the problem and are reasonable with charges. We had a problem out-of-town with the Legacy at a Firestone in Cleveland. I drove the car back to Johnstown because (for good reason) I couldnt trust the guys in Cleveland. Spangler Subaru took care of the problem for no charge. I wont go anywhere else!
Vehicle had a bad battery.Took vehicle in right away excellent service thank you very much
Service was prompt and all the technicians were very courteous
My husband and i went here to buy a Subaru and the guy i will not say names said he was to buzy to help us so we came back in a month or to and once again he was to buzy to help us but we really wanted a Subaru so we filled out a app. He said he will get back to us Saturday or monday we didnt here nothing so we decided to go some were else and we did n had our car the same day he call the next day saying sorry i was just buzy we told him nvm bc we just bought one im sorry we will not be comming back again...
Friendly and helpful staff. Had a great experience all around!
Jim and Tom always take good care of my wife and I when we bring our cars (both Subaru, of course) when we come to the service department. We wouldnt take it anywhere else!
Very cordial, drinks and snacks available.
As always, the service was fast but thorough.
Great service with a quality product!
I bought a new subaru forester from Matt at Spanger Subaru he was very knowledgeable about the car and helped me everything I needed.
Excellent service, great new showroom and service area, friendly and helpful staff. I trust them with my WRX STI and thats saying something!!
We bought a new Subaru here. The service was pretty good but this is a small dealer and they didnt have the biggest selection of new cars.
Make sure you get a signed copy of everything when you buy a vehicle. They will not hold their end up of the one-year free service unless you have proof
Masters at upselling. Service was great, otherwise.
Great place to have recalls fixed
Awesome service
Very informative and helpful.
Bought a 2014 forester and had a problem took it back and they corrected the problem, a good place to buy a car
Very good service
Not helpful, trying to purchase a Forrester but the guy seem like doesnt give a crap. Very disappointed.Also seemed somewhat racist or maybe it is just me.Worst experience.
I bought a car there today.
If it were possible we would rate our experience as a 6. We will definitely recommendour friends to shop Spangler first!!
So many friendly faces!!
This was like visiting old friends Thank you
Mark helped me pick out a new car for myself and was very patient with us through the whole thing!
Super service
The best!
Excellent dealership ...
Friendly service
Great service
Nice selection
Great Service
- Address:219 Alvin St, Johnstown, PA 15904, United States
- Site:https://spanglersubaru.com/?utm_source=google&utm_medium=organic&utm_content=GMB
- Phone:+1 888-904-2464
- Auto broker
- Subaru dealer
- Auto repair shop
- Car dealer
- Car inspection station
- Car leasing service
- Oil change service
- Used car dealer
- Monday:9AM–3PM
- Tuesday:Closed
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–5PM
- Saturday:8AM–8PM
- Sunday:8AM–5PM
- Car wash:Yes
- Oil change:Yes
