Long lines and wait to get in store due to covid precautions . I quickly found what i needed for a business trip . Stood in line for 75 mins ! There was 3 cashiers at this location but only one seemed to be working the other 2 would laugh and chat and walk away to touch a hanger and stare and walk back . They were taking atleast 10 mins per guest . I dont know where the manager is but ive worked retail and although its no walk in the park you shouldnt be punishing the customers because your on an hourly wage..ring up the people and get them on their way . Ridiculous! Never agian. THIS IS THE WORST LOCATION IVE EVER BEEN TO. Avoid at all costs .

Only go there if you don’t mind being in line for like an hour or more. No matter what time of the day it is that line is always long.It’s like going to Walmart but 10times worse .It can be 5-10 employees there no one is willing to help and only one register is open.It’s 6 registers but only one person to ring you up & doing returns .Weekdays or weekends it make no difference .To save time just try another location Newport isn’t it.

I love the new administration..lots of products everywhere.more clean..more more goods..only needed improved costumer service..the guys in there is like you do not exist .you do shopping by yourself..is sad cause I have visited ZARA at Spain and Rome and the experience is UNIQUE..no matter what I keep going to one of the best shops ...

Needs better management, lines are way too long, they should hire more people and train them properly.

The employees here move like they all ate a bottle of Xanax. The line to check out was to the door to leave. The finally opened a 3rd register and it barely made a difference. I’ve been in line now for 45 min just to pay. Someone needs to light a fire under these people so they move with some sort of speed. The place is also a mess. Clothes on the floor everywhere. Clearly no one likes working here

Went to the mens section to buy their excellent vibrant leather cologne. There were three employees with no one at the register and no line. They told me they would not open the register for me to pay for the single item and that I had to go to the womens dept. to pay. The line was through the door and long story short I decided not to purchase the item.

Worst location ever!!! I went to Zara on 7/2/2021in Newport Mall 6 minutes to 7pm to be turned away and told that it’s closed. The website indicates that they are open until 8 pm. All stores are fully open and operating. Ms. Overwhelmed the manger who stated that she closed early because she is overwhelmed, She won’t give her name when asked. She stated that cooperate gave her the ok to close early. I drove miles from home to exchange a gourmet. I’m a Zara shopper it’s disheartening to see how they treat their customers. This was not the first time. She has done this multiple times. On Father’s Day and when the big sale started. I was actually in the store when I encountered both incidents this time It was me on the other side. Seems like this is an ongoing issue. The lines are too long and only two registers opened . The waiting time to purchase a gourmet is 30 to 45 minutes long. If you can’t handle retail look for another job.They might as well close this location for good. I did speak to cooperate and got a claim number. Let’s see if they will call me back!

The lines here are never ending. The girls at the register talk all day long amongst each other and have no consideration for the clients. They have attitudes and hold up the line to just talk. The store wasnt fully stocked for a Sunday morning. The few employees walking around werent too helpful. I would recommend as a last resort but make sure you come with enough time to just stand in line. Normal line times at this location is usually more than 30 minutes.

I just have to say this is the probably one Zara with very poor service. In addition to the fact that their merchandising and display is so poor you barely even feel like shopping here, they vary their hours just as they please. I have gone in twice to return one skirt 2 hours before closing and they would just deny entry because they are either short staffed or some other lame excuse that just goes to show poor service quality. Sorry, but if your short staffed and you know about it update atleast your Google hours. And of course, please keep up to Zaras standards.

I am only writing this to show that I am surprised at the high star rating. I live in area and this Zara is always under staffed. JC has savage customers that toss clothes in floor and mess up store within seconds. However, as a business stand point, the traffic is coming in to the store. Thus, Zara you need more cashiers and more staff to clean up sales floor.Currently in store now with a line out the door and only two cashiers. Following this not one sales staff member is cleaning up sales floor.I am only online to do an online return.

Worst experience ever. Never thought I would have to stay in line for about an hour to get just 1 item. Only 2 people were billing and 1 counter. Expect long wait times. Use the massage chair nearby if needed.

I like Zara, but the employees and security here are so rude! The lines are always insanely long, and they only ever have one or two cashiers working. I’ve had a few other negative experiences, but never felt the need to write a review until now.I went to make a return today around 6:30. Online it says they close at 7 so I didn’t think it’d be a problem. I went up and the security guard was blocking the entrance. I asked if I could go in just to make a return she just said “we’re closed.” Since I thought they closed at 7, I asked what time they closed just so I could know when to go back, and she wouldn’t even tell me. She just said “we’re closed” again and wouldn’t say anything else to me. No need to be so short and negative with customers!

Very messy especially shoes selections. Very difficult to find shoes and never have for last 2-3yrs. Staffs are never on the floor to assist you and its always messy. Alway long check out line due to lack of cashiers. Most of all their fitting rooms are still closed while all the other stores have opened theirs.

Takes 5 mins to find the clothes i want. took me 42 mins to pay for it. every time im in this store, the line is close to 30 + people all in the same single register. this is a joke worst zara location ive ever been to around the world. im reporting this place to the mall and every other branch of zara.

They are on trend pocket friendly and greatstuff

Massively understaffed at the cash register. Went there twice in the past 4 days both times waited in the line for well over 30min. With no fitting rooms open and returns not being credited to the purchasing card (only store credit being offered unless you have your friend from out of towns card) - one of the worst shopping experiences ever.

Always big queues, and one person working in billing, horrible experience. They don’t even have trial rooms open yet, lots of people will be working for i dont know what, but only one person for billing. Spent literally 1.5hr for billing twice.

Stars represent the speed at which you can buy your stuff at Zara. There is one register open for approx 25 ppl waiting to checkout.This is a recurring thing here and no body seems to care.

The lines are ridiculous and barely move. Store on sale is a total chaos not organized at all. Don’t waste your time

Do not shop here unless absolutely necessary! There are over 4 floor associates walking the floors yet only 1 cashier! I have been standing on line for over a 1/2 hour for an item that only took me 5 minutes to choose!

Ridiculous waiting online for so long with only one cashier...how is it covid safe when people have to stand online longer rather than trying to have customers in and out quickly? Management needs to work on coordinating better cashiers service. Just shop online safe yourself the stress and headaches. Never again! I dont recommend this store.

Need to get it together we about to fully open there no reason to wait on a line for 30min maybe in.the being on the Pandemic

This location was alright. The women’s department is a mess and the checkout lines always takes forever.

Definitely terrible service. Just wait more than an hour to return.

I wish we the clients were received in a better way...all of the products here are amazing but the service people..THE WORST...sadly for the shop.

Worst experience ever…..Lot of chaosRude behaviour of staff and they not even know that fitting rooms are closedPlease don’t shop here

This is my Dream Job to work here the selection of Fashion for all ages male and female and the Super Staff is great at all the ones i frequent..... ZARA IS GREATNESS

Jan 15, kids department, men’s department, women’s department all have to go to one cashier, where is the manager for this store !

I went to the store of my daughter didnt find anything but they had amazing stuff

Nice collection but the fitting rooms are not yet open there

Tell me why the sales associate told me “they’re in school” when I asked about more cash registers being opened up..... there’s 20 people in line and 2 cash registers out of 12 open.

I have had ONE pleasant experience with an associate who was at the register. I cannot understand why this location refuses to acknowledge and fix their rude staff, disgusting store and LONG LINES. You always wait in line and I’m not talking 5-10 minutes. It is more along the time frame of 20, 35 and 45 minutes to purchase items. Usually one register open at a time with ONE cashier. Get. It. Together.

Zero stars if possible.Litterally the only store still with closed changing rooms, and we all know its not for covid but because theyre cheap and understaffed, but anyway... Had to buy all different sizes and models to try on at home but when I tried to return some of the stuff that didnt fit me the manager bs some stuff and made me call customer service that didnt solve anythingWORST CUSTOMER SERVICE EVERILL NEVER SHOP AT ZARA AGAIN AFTER TODAY

The line to check out are super big and it took me one hour just to pay for one item

Nice place and I like that you can donate clothes here.

Good prices and variety

Wide variety of everything great place to shopI love their material too!!

The lines DON’T MOVE! It’s Monday noon! I just need to return the jeans because I couldnt try them on because the fitting rooms are STILL CLOSED!

Thieves, horrible return policy and the manager is a robot. Worthless and I’ll never, EVER shop at Zara again. Closed changing room and if nothing fits when you get home it’s a mess to return

Very nice store few good products but not enough staff snd they have extremely long lines

I love there style of clothes. They are a bit pricy but its worth it. Now as for the long lines that 😔. Its horrible waiting on line for 25 minutes to check out 2 or 3 items, while there are 3 cashiers the line moves even slower. The workers have no sense of urgency, it seems they ignore the long line and just continue to take there time. And for that I have to rate them a 3.

Worst store ever. Always has 30 minute lines

The zara showroom in the Newport mall is quite disappointing with the lack of varieties in even basic clothing line. Nor does it look like they update their product line. You would be better off if you can take 20 minutes more time and visit the showroom in nyc

Very busy at 7pm Friday, today. Cashier closing at 7:20pm with long line. Gotta go earlier!!

Best stylish clothing.. beat shopping te Jan to Feb

This particular location huge for no reason, that inventory they hold in here should be at canal street and not at the Mall, waiting line is to ling, registry employees to slow no working speed whatever, big no no. Zara in Europe is the best for the fact. Workers in Europe supper fast with the service,production of materials for clothing higher qualities and the fashion is much nicer.

Still love Zara. Always good collection for men

Rude security lady. Not shopping at zara again

If you close at 7pm, please update your website information which says you close at 8pm!!! Because it feels awful when coming at 7 pm and was rejected at the door by some security guy saying it is closed! It’s so not professional! Hate this place!

Extremely long lines 😪 great selection come with a 💺

Omg....the Manager Mark is Amazing...

There’s a huge line at the billing all the time doesn’t matter if it’s a weekday or a weekend because there’s only one person working at the register. I think this issue is not only with this location but all Zara locations. Literally took an hour waiting. Totally disappointing and trust me it’s not worth your time!!!

Long lines. 30 min wait to checkout. Apparently not a covid-19 related issue. Its been like this for a while

Lines was to long they need to open more lines

Good collection end of winter through spring.

Great place good clothing

This Zara location has the absolute worst customer service I’ve ever experienced at one of the company’s stores. The store is consistently understaffed at its registers; it rarely, if ever, has enough registers open; and, sadly, the employees are incredibly unprofessional (major “eye-rolling” attitude), not to mention slow. Be prepared to wait in the checkout line for a minimum of ten minutes even if you’re next, and don’t be shocked when the cashier stops to chat with a colleague, the customer ahead of you or if he/she opts to take a few extra long minutes to “tidy up” before calling the next customer. I’ve now given up on making a purchase twice after waiting in line too long, and no way would I support the company by completing the purchase on its website. This location needs a staff and management overhaul.

They barely ever have more than one register open ever, there lines are extremely long and nobody/no associate comes to apologize for the long lines. This is a reoccurring thing

Very poor quality of costumer service, they are just horrible!!! always!!!

Bad management, they have different standards depend on customer, guys if you continue to purchase from this store, you deserved to be fool

Beautiful place

The Line for the register at Zara is terribly long. At least 25 people are waiting in line and with 1 sales advisor on the cash point. I’m waiting now over 15min in and still have 5 Costumer in front of me. Unbelievable slow service. Would not recommend to shop here!

I went here to pick up my package, and my one item had a hole in it that I showed the cashier. He just put the item back on a hanger to be sold and totally ignored the fact that there was a hole on the item. Also, I had an item that I wanted to return. But he told me that I had a certain time to frame to return it which I passed, so I asked for store credit instead. He told me there was nothing he could do for me except give me customer service’s phone number so “I can express how I feel about that”. Needless to say, I will not be returning to this location.

Slowest store ever. The line can be all the way to the entrance and there would still be only 1 cashier.

They always close 40min early ..... poor management.

Zara, Zara, Zara!!!💖💖 I am sure to find a unique piece whenever I shop here. Whether searching for myself or a child, there are cute pieces that you are less likely to see everyone wearing. If theres a cute top, I have to get it. If its a sporty jacket, I will grab it because I know that the piece wont last long in the store. Definitely one of my favorite stores. I cant wait to see whats in store this fall.

Customer service is dissapointing. Store is super messy.

Went to return 2 items, had to wait 25 minutes to receive 10 bucks back, the cashier and the manager didnt even say sorry.

Love the merchandise! However they definitely need to open up more registers. Waited half an hour to pay for 2 items. If it wasn’t that I needed the items I would of put them back and walked out.

Love the clothes the store is very organized

Good for shopping 🛍️

One of the best Zara stores Ive been to. Everything is so neat and clean and easy to find and they have the best selection of mens clothes ! I cant wait to be back to this store

This store needs seriously cleaning. The old clothing racks are scrambled in with the new clothes on display. I just wish the customers were more courteous. However, when Zara is organized, I do love there kids and mens department. Very stylish and for a great price.

There was a customer with a lot of returns. I put my items back. She should of had one cashier to back her up. There were to many sale Associates not to help her

The endless queue, only open one cashier？？？？！！！

I spend in the line almost an hour. One cashier for the entire section. Bad business!

Clean and respectful

I just left this Zara with a heavy heart. I have been a loyal customer for over 15 years of this brand. After today, I promised myself that I will never return. I have known for years that the customer service at this location is not the best, but today they were truly unfair and determine to not care or listen. I purchased some booties for my 6 year old. While the size was fine, they were not wide enough for her feet. we returned today after 8 days of original purchased. We presented the receipt, explained the fit was not ok and that she complain they were too tight on the sides. We did try a bigger size but same issue. We decided to exchange for other boots, same price. To my surprise, the girl at the counter refused to exchange. They suggested that I should force my daughter to wear them. When I told them the issue with the booties, they just came back with “ buy her two sizes bigger” I asked for the manager, but she also kept saying the same thing and that they will not perform the exchange for the shoes that were more confortable for my daughter. I kept asking them why and they kept saying company rules. I told them to keep the merchandise and receipt and we left the store for good. I do hope someone at Zara is listening and ensuring they properly train their staff so no other parent and child goes through this unfair and sad experience.

Only one register open when Zara kids and men are available....when the line stretches all the way to the exit door. Was told that I can pau in the.men’s section, but when I got there ....was told only women’s section is open. Better shape up Zara !!!!

Came in Sunday, October 13 to exchange items (but they didnt have the coat i wanted). In the process of returning my items, cashier/staff gave me the worst customer service experience.1) gave me a nasty attitude2) instead of fixing the issue on her end or coming up with a solution, she chose to blame me/insisted I am wrong and I was lying3) made me feel like a thief/villain/criminal4) didnt apologize after finding out the root cause of the issue is on her end and that she jumped the gun by immediately assuming I was wrong....Maybe she was prejudice against color of my skin or the way I look, but this branch needs to train their staff on emotional intelligence, cultural sensitivity and customer service.

I love Zara. One of my favorite shopping stores. A bit pricey but they have nice things.

You always find interesting things in a Zara. And at very good prices!

OMG, great store!! The employees tries their very best to assist to needs of the customers. The fitting rooms are clean, the cashiers great every customers and the 70% off sale is great!! I’m happy I went.

The store is great but the staff are so cold. They need to be more people friendly

Every Zara store Ive been have a wonderful crew. They always go an extra mile to help their customers get the exact color & sizes. Im a very satisfied customer

Honestly one the poorest run Zara locations. More employees stocking shelves than ringing out customers. Lines can be the length of the store and they don’t seem to care. Staff doesn’t seem pleasant. This is a reoccurring trend at the location and not a one time complaint

Went to return 2 items, had to wait 25 minutes to get 10 bucks back, the cashier and the store manager werent able to say sorry!

Went with a friend of mine recently and while the I loved the style of the clothes, I just couldnt afford it lol

I wish the store had more options - the ones in NYC are definitely better

Came in at the time of a sale. Low prices made it worth a shop while the line reflected the demand. Great styles, great quality.

2 cashier counters operating in the whole store. Its now been 35 mins Im waiting in the line for a checkout counter that has 4 counters out of which one one is working, and itll likely take 20 mins more, at least.

This store has the worst retail management and overall customer service. I dont understand why customers arent put first. They consistently only have one register open when there are long lines without considering to open additional registers. I asked to hold clothes so I can come back and pay for it later because of the long line and I was told they cant do that and the person I spoke to said he was leaving, I came back later and he was still there. Chick Fil A is always busy and I never wait long for them to MAKE food. Ridiculous.

🔥

They have probably one of the most stylish set of guys clothes

Dope selections but they NEVER have enough cashiers (after dozens of times experiencing this I’ve also observed that those working, usually only 1 or 2 ppl - even with a line wrapped around the store, move incredibly slow). Expect to be here for at least 2 hours.

This store’s location is horrible ... manager has completely no skills.. How do you let the lines get to be out the door without opening more registers in the kid or men’s section while the workers are standing there doing nothing.? ... the store is a mess and their polices for returns are just insane. If you lose your receipt or none was given to you because it was a gift they won’t let you exchange for another item or give you store credit.. they say your pretty much on your own .. so you’d rather lose a customer then give someone store credit for the price of the item ? So unprofessional .. and their excuse was if we do it for you we have to do it for everyone .. such a shame .. I hope Zara investigates the problem of this location because as I see its not only me who thinks this store doesn’t even deserve 1 star they deserve none

The worst service today ever! Only two registers are open with a number of sale associates on the floor. I literally watched a number customers walk off the line & out the door due to the lack of customer service.

This place was horrible the day I came. Theres was a long line at the cash register with only one person checking people out. Then she barked orders at us to form one line but yet we was in one line. What the heck did she expect? Were standing there for a long period of time and she wants us to be n a perfect single file line without breaking ranks? SmhBefore getting in that line I had asked an attended where the other checkout counter (because the checkout where I was, was closed for some reason on such a busy day) and that young girl must of absolutely loved her job because she looked annoyed to point us in the right direction. As I headed towards the area she pointed us to, I looked back and saw her leaned up against a display and resting her empty head on some soft shirts that she must of thought was her personal pillow.This place just sucked!!!

The store has good selection, but availability of checkout counters are very low. So, after staying in the line for 15 minutes, just got out of the store. Worse part was that there were so many store employees were there, but none came forward to help the customers.

Always find unique. Fun menswear items. Santa: are you paying attention? THE List has started!🎅🎅