Car dealerships are overall annoying and can cause headaches but Chevrolet of Jersey City seem to be one of the good ones.If youre looking for a new car, Id recommend you check out this dealership and ask for Jayden. He will go above and beyond to make sure you get what you need AND deserve. Joel (forgot his title) but he was also accommodating during the process. I left super happy with a brand new 2022 Chevy Trailblazer. Make your appointment with them sooner than later :)

The manager is super rude. They are only nice and willing to help when they are trying to get you to buy a car. The customer service treatment shouldn’t change weather is buying or returning.

I leased a Chevy equinox from this dealer 39mths ago. They are now refusing to take the vehicle back at lease end (breach of contract on their part). The reason given is “no space on the lot”. I drove there yesterday and they have space for 50 cars between the dealership and their additional lot further up Communipaw (I have the dated photos to prove this - taken yesterday). They have said they will take the car back IF I sign a new lease with them (blackmail), clearly they have the room.I’m currently instructing a solicitor to file a breach of contract case against them. I am also filing a complaint with the NJ Division of consumer affairs who I spoke to earlier today.All other local area dealers are taking cars they leased back. Chevrolet of Jersey City is the only dealer behaving this way in my local area.One compliment I can give, is the Service department have always been friendly and helpful when I needed an oil change. The Sales dept in my experience, after you take delivery have only been unhelpful.

I would definitely recommend the service department to any Chevy owner. As always great work. The only thing I was a little upset about was the detailing the car still had bird poop from prior days the cup holders where still dirty. From one seat it looked as if they didnt even vacuum the same papers I had there where not even moved.

I always have a good experience when i bring my car here. I never feel like I am being taken advantage of or pressured into anything like I have at other places before buying my Trax. I appreciate everything they do to make sure my visit is timely and at the best price with the best recommendations.

Waiting time was good..employees were wonderful...

Fast and efficient service. Ken in the front office is excellent. I’ve been doing my service with Chevy jersey for few years now always great service

Great place. These guys rock especially parts dept. Very professional and CourteousThanks again guys

Ryan and Joel really worked with us to get a car that we loved, along with an even better deal. Great customer service! Will definitely be coming back in the future.

If it was not the dealership that was good. it was the customer service. I enjoy working with the old skinny tall white man and the women, they been there for years.

Charlie Joel and Jayden have made my car buying experience FANTASTIC! I got the best deal and love my new Chevy! Thanks again guys

I tried to look into buying a 2021 corvette from this dealer and it turns out they dont even have the car, never did. I had an email response saying the car was on their lot would I like to see it. Called to make the appointment and surprise, they dont have it. Told them that was very deceptive of them and to remove that ad. Next day I get an email from the very same sales person asking me if Im interested in a test drive. Id give zero stars if possible for zero integrity.

I had a diagnostic text ran. The total came tp $1145 the part is $75 and I was told it is an extensive job that takes longer than usual. The job can be done in 2hrs. They tried to rip me off and I will not be returning. I still had to pay $177 for the diagnostic test

Great experience, everything was handled with care and in a timely manner

My wife and I actually happened upon Chevy of Jersey City by accident, after we meant to go to another dealership. We went inside and met Jayden, who for my money was the best sales rep I’ve ever dealt with at a dealership. Friendly, helpful, and knowledgeable, Jayden showed us a car that we previously hadn’t been considering purchasing but immediately fell in love with. Great experience top to bottom, highly recommend.

I walked onto the lot of this Chevrolet Dealership in Jersey City NJ . I had been visiting car lots in new jersey all day. I was tired and ready to give up. I had no idea what i wanted and was just looking not really ready to purchase. My father and i was walking around and looking at cars when Christian Marques approached us asking to assist us. When i tell you he was such a polite and kind young man. He was easy to talk to. It was like we were old friends. We asked questions and he answered with confidence. He new the product! He was NOT pushy or acted like a fast talking salesman. After he educated me on a car i was looking at we went inside with him. Christian was honest and helpful. He crunched numbers and gave us every available discount there was. He NEVER asked to run my credit! He spoke with his Manager Josh Young who by the way was just as down to earth as Christian. We hit it off instantly! He too was educated and did us such a great service with the price of the car. TO make a long story short. I drove off the lot with my new car and i am very satisfied and very happy with the car and the service. I would recommend everyone to go to Chevrolet in Jersey City NJ to get a car. The people at this dealership really do care about the customer and they honestly bent over backwards to help you! Its not all about the money to them its about the happiness of the customer! Salute to the men and women at Chevrolet in Jersey City NJ!

Very polite service advisors, the waiting area is a bit small but they are very good with getting you out as quickly as possible

Salesman was extremely helpful in making my decision regarding my lease. He was very patient, knowledgeable, and his rapport with his colleagues made this purchase a positive experience. I am very happy with my new vehicle. The staff of sales personel, from showroom to test drive, to finance could not do enough to make sure we were satisfied with our purchase and experience at Jersey City Chevrolet. Kudos to the staff for their hard work!

My experience was the best thus far....lyn was very tentative to my needs...i asked her could I call her for my next visit and she gave me her card... I trusted her. My car was fixed by 1230. I brought it in at 8 am... Definitely impressed..especialy on a Saturday..

Questions where answered and I found out some informative information

Lynn Simo is great with customer service but so his Steve and the others. Great Customer Service overall.

Very helpful!! Was in a bit of a dilemma with a car I purchased from another dealership. Ken helped me get my car into service, fixed and back to me in time to go to work the next day... OUTSTANDING SERVICE!! Thank you for your kindness :)

Ive been a customer since 2006Always been happy with the service department. (Kenny is the go to guy)Lets not forget the Mechanics, never had to go back for a service gone wrong.Dealership always clean and sells personal alway willing to help you make the deal.

Service was excellent, and time turn around was good.

Did not cover all the problems I told them

Dishonest. Watch out for thier dealer addendums Try the All American Group if you want upfront professional people.

I have to say fat of the Ford dealerships that I reached out to your dealership Jersey City was the most helpful friendly and maybe want to come in. I account for this by your online sales representative Nori. I would give that woman a raise. She answered all of my questions and and made me feel like I wanted to come in to meet her. She introduced me to another highly professional salesperson his name was Ryan. I can see why he got salesman of the Year award. I felt no pressure, he helped me to fine-tune what I was looking for. And I was able to turn in my old lease and get my new Chevy Equinox. I would give the whole experience five stars

Avoid this service center at all cost! I made an appointment for an oil change that I was told would be an hour, but it never happened as my car just sat in the lot. After waiting for 2 hours since checking in I got a call from the service desk asking if I had a chance to bring my car in for the appointment, meaning this center is extremely unorganized and doesnt take note of which customers are present. When I asked them for a status update they asked me to spare another hour for them to actually preform the oil change. I had other commitments that day and had to leave without the oil change. I would give 0 stars if allowed.

I liked that they took the time to talk to me about my car and the point that they gave me a gift card to IHOP was a nice touch I love coming here my experience the last couple of time Ive been there has been great....

Ive gotten all of my cars and trucks for this place ...staff is very helpfulNOW...1 star for their service department...SMHHopefully they get better

What an AMAZING experience!This is my fourth time at a dealership getting a new car and by far this visit was the best one to date.My friend and I were greeted by Ryan our salesman, who made us feel super comfortable and at ease. He was very informative and sooooo patient with our million questions.The car I wanted was not available in the exact trim and color I preferred. They promised to find me the car within 24-48 hours and they delivered.Ryan was remarkable but it did not end with just him. At Chevy of Jersey City, you get a TEAM of amazing people helping you throughout the entire process. They work seamlessly together and make the car buying experience exciting.Thank you to everyone at Chevrolet of Jersey City.PS:  My only recommendation is to call your Sales Reps directly on their cellphones.Regards,Dianne R.

WELL....I must say that they are AMAZING at this dealership. Roberto was my salesman, HE DID not push me I TOLD him what I wanted.....I walked in and the Manager Mena met me at the door, I said I WANT the best man to help me...Well Roberto took control and helped me along the way ...I got a amazing deal, THEY are ALL friendly and personable and will bend over backward to make sure you drive away in the vehicle of YOUR choice...I had a Chevy Equinox lease that I returned and I wanted the same car .....They were very patient with ALL my questions and the fact that I AM so picky.....C was also amazing with me and my questions about working the numbers.....We all laughed, chatted and I felt like we were all friends...I left with shiny red Chevy Equinox....AS happy as can be....If you want stellar service and a reputable dealer....THIS is your place to go...!!!Lee Ann

Purchased a 2020 Equinox. The team at Jersey City Chevrolet is Amazing! Ryan Ferguson and Joel Young were informative on the vehicle and gave us a great deal. This is the place to go if you need a new car. Definitely would recommend my family and friends to these guys!Thanks Deb D & Zman

The staff was very nice and courteous.

I purchased my 2014 Camaro SS from Carvana, the headlight needed replacing. I called the dealership and spoke to Lynn Simo who is a service advisor.She managed to get me an appointment within a few days I was in and out in of there in three hours. All went well with the replacement I couldnt be happier.Eloy R.

However they did not put a sticker on when to return for the next oil change, i.e., mileage or month due to bring in again for the oil change. But I was pleased with the wait time and very good service.

I never have a issue when I go to get my car service Mr. Bino seem to be the one to always help me from my experience with him very nice guy.

Folks at the dealership work with expertise and workmanship.

Thanks for always providing great, friendly, efficient and courteous service!

Bino has tremendous customer service, informative and proactive! Made drop off and pick up very easy. Thank you !!!

ABOUT THE CAR I OWN:I dont really post reviews until the product exceeded my expectations or leave me disappointed. I got my first ever car from Chevy the Brand I trusted more than its competitors and made my First and Last Mistake by getting the Worst Car in the whole Universe. I unfortunately owned Chevy Malibu 2016 Premiere which the Salesman at Chevrolet of Jersey City tricked me to get this car by telling me all its safety features and all. I really like it at that time and the Salesman also knew that the car was a Faulty Piece of Garbage that he didnt tell me and sealed the deal. Ive this car for almost 20 Months and Drove over 12000 Miles but never get the peace of mind while I drive this car. Because this Car is a Complete Mess. My car has already been to Service Center for different safety Problems like Safety Sensors stopped working all of the sudden, Battery Dead, Tire Sensor Malfunctioning, Semi-Automatic Parking Stopped Working ETC. This is my Sixth time, Im facing the same problem along with the Car Screen is totally Blank. Nothing Shows up on the Screen. Im Utterly Disappointed with my Purchase.ABOUT THE PEOPLE I DEAL WITH:Its not only about the car issues Im dealing with. Its about the people as well who provide me the Worst Kind of Service as well.1. Whenever I try to get an appointment over the phone. First thing they tell me that I cant have an appointment on Saturdays because most of their Engineers dont work on Saturdays. What Kind of Service Center is that where half of their team is absent on weekends.2.They want me to get an appointment in the Weekdays which I cant because Im a working man and lost my job already due to this Stupid car and dont want to lose my job again.3. Every time they open my case, close it without my consent, wont even bother calling me and telling me that theyre closing my case.4. Whenever I call to discuss my problem with the person who was dealing with my case, I got to know that the person has closed the case and left. Now Im the new person wholl deal with your case NOW TELL ME THE WHOLE STORY AGAIN. They think that Im available for them to give them lullaby every time whenever they ask for it.5. The people at the Service Center are so RUDE and Dis-Respectful, dont know how to talk to customers, how to provide them best Service. Theyre not willing to do anything for you, just make you keep waiting and then tell you at the End YOUVE TO TAKE YOUR CAR BACK, WELL CALL GM AND WHEN THEYLL TELL US TO CALL YOU TO BRING YOUR CAR HERE, THEN YOUVE TO COME. Guess What! They dont call you, Not even in your Life.6. They didnt help me in any Matter. Whenever I ask for HELP, they say that we cannot do anything for you. You are on your Own.7. They always Fed me Lies and gave me False Hopes but in Reality did Nothing. NOTHING AT ALL. I just keep repeating the steps over and over again and just Running in Circles for now.PLEASE I REQUEST ALL OF YOU, YOUR TIME AND WORK IS MORE IMPORTANT THAN THIS GARBAGE BRAND AND ITS PRODUCTS. DONT LET ANY ONE BUY ANY CHEVY CAR.LESSON LEARNED THE HARD WAY. NO CHEVY OR GM PRODUCT ILL BUY, NEVER AGAIN IN MY WHOLE LIFE.

Since buying my tires Ive been having trouble with them. I have to put air in them 3 to 4 times a week. Ive expressed this issue everytime my car was in for service and was told they cannot find anything wrong. I have taken pictures of my dashboard with message need air and which tires. I had service done and as soon as I start driving the sensor comes on again. I went to multiple tire shops and finally was told it was the tire pressure monitoring sensor. I had one replaced but I shouldnt have had to come out of pocket because when I told them at the dealership my tires were still under warranty. Since my last visit now because I said what I was told now the mechanic at the dealership is telling me I have to pay for one tire and sensor at $245. Since getting these tires Ive had nothing but disappointment.

Great service as always! Keep up the good work!

Best Chevy dealer in the world! Literally

Great people all around. My salesperson, Amer, was legit, polite, and got me a great deal on a great car. Managers were nice, No pressure Good convo, no b.s., Ill be back!

I brought my Tahoe in for 2 recalls they told my it had to be reprogrammed and it would take 2hrs they ask if i was waiting there I told them I was going to get food at IHOP they then gave me a coupon for IHOP and within a hour and 20mins I received a call saying the my truck was all ready to go I was truly impressed great job guys.

Polite staff, they show they care about you and your car, give you heads up on what need to be addressed on your next etc

I recommend this place JAYDEN is the best he help you to get what you want and what is good for you I recommend 100% and give him a 5 ☆☆☆☆☆good job and thank you.

The service was prompt didn’t have to wait all day

KEN BARKER IS THE BEST SERVICE GUY IN THE NORTHEAST! I WOULD TRAVEL ACCROSS NEW JERSEY TO MAKE SURE HE IS THE ONE DEALING WITH ME IF I HAD CAR TROUBLES. HES THE BEST IN THE BUSINESS!

They got me in and out at a reasonable time frame

I had a wheel alignment and balance done. My vehicle now drives straight with no vibrations. Special thanks to Service Advisor Bino Fonseca for providing me with outstanding service. I will defiantly bring my vehicles to Chevrolet of Jersey City again.

As usual, the service department handles all my needs in a timely fashion. My last visit was an emergency and the employee Bino went out of his way to help me out of a jam.

Received excellent service from Lynn as usual.

The service was done in a timely manner. The workers were professional.

Ryan and Charlie were extremely helpful and got me into a car that fit my needs and made me feel great!

Very upset with this place. My parents have had a billion problems with our car, and the car is practically brand new. As of recently we did an oil change, and literally right after once my mom was home, the car was in fumes, we had to take the car back. Apparently, they spilled some oil on the motor. On top of everything, its not safe whatsoever, they do not follow CDC guidelines, all of the workers are without masks. Today, now we had a problem with our brakes, my mom was driving and the car didnt brake, and there was something going on with the motor. Worst place ever!

During the rainstorm my car was at the dealership for repairs they put it in the garage but the garage got flooded with 12 in of water got into my car and ruined my carpet and whatever else underneath they refuse to pay for it

100+++++ The best decision I made, thanks to Jayden Gerald and Joel Young you guys are the best like I told you I was not even looking to buy a car but you guys made everything possible for me, Help me on the process and look for the best option for me and my family really appreciate the time and especially the patient, I will definitely recommend you over and over.........

Everytime I visited jersey city chevy they ate extremely helpful and I was leave a happy customer

Not great service . i paid deposit on 10/05/20 for my 2021 chevy corvette the sales manager{ joel young } told me the will be delivered. The 1st month of 2021 till now he kipping on tilling me we don’t have any information yet it’s been 6 months since I ordered my car bad bad bad costume service big mistake work with chevy of jersey city and the manager { joel young } im very disappointed of this dealership never recommended to any one he also every time that drive over 1 hour to come to the dealership and asked about the estimate time arrival for my car he always tilling me he don’t know and tilling me that one way or another im going to make over $20000 over the car price why his tilling me that . The car its for my personal useAlso after i have my car don’t know when i will explain how i get my car when they decide to send it to me

Great place to get a car! I was helped by Nelson Orellana. He was patient and cared about what we were looking for! And most importantly he did NOT pressured us to do anything we didn’t want to! He was so nice and helpful! Very professional and efficient! Nelson Thank You!!!

This was my first time buying a car and Jayden made it absolutely easy to understand the process and was able to get me the car I wanted ! He is absolutely great at his job and absolutely nice! Any one looking to buy a car should ask for Jayden! He will do everything he can to get you the car you want! I am completely happy with service and my new car!

People were mean to me

Don’t even bother. They will rip you off. This ghetto establishment made me not want another chevy ever again.

Excellent service, as always.

Excellent Service! This team is extremely helpful.

Very professional and courteous staff

Wonderful experience today working with Christian and Joel at Chevrolet Jersey City. Both demonstrated exceptional customer service and professionalism My appointment was at 10am and was seen right away. Christian was courtesy, responsive and patient. My total experience today was delightful. Highly recommend if you need a car.

So good

This dealership for starters needs a serious relook at everything. I used to work for a band name dealership myself and for us customer satisfaction was #1 no matter the cost... at this dealership, I felt like I had to pay for my for that.. the service advisor but the name of kenny has potential but not really there yet.. a customer should feel like they are getting robbed of there money.. instead they should feel like they want to come back... I didnt feel that way. For starters.. I was told that my vehicle WASNT going to be ready until the following day. Understandable.. but then they had the nerve to say that they dont offer a shuttle to customers nor will they pay for a customers ride home.. now I live just 15 minutes away.. the cost was $15 dollars one way.. now I understand that we are currently living through a pandemic but taxi services are still functional such as uber. I currently offer a transportation services myself so when I had to leave my vehicle in until the next day, I was left with no job for the duration that the car was in service.. I asked so see if they can at least offer me a vehicle so I can use. They denied my request which threw me off even more.. all I want if for who ever is reading this.. your GM or SM or even GSM if for them to understand that we are all living some crisis. This is a time where we should be helping each other. In the end, the people qt service were very understanding of my situation and were able to help out just a bit in my situation. Thank you once again.

Excellent, Sales Agent Roberto Maria was extremly Professional and very understanding and really went out of way to assist in me being able to finance my new vehicle. I am now a Proud owner of a 2018 Chevy Equinox.. Thank you Roberto and my Brother Gilbert Guzman, Sr. Blessings Always...Peace...Woo-hoo!!! 💝😎😉

First of, I must say that the way ibas approached by the salesman Jayden was amazing. He walked me around the store and showed me the vehicle I asked for. Over all the service was great and the manager Joel was pleasant and respectful, never pushing. I Will recommend anyone that wants a vehicle to go to Chevy jersey city and see the ask for Jayden the salesman and Joel the manager.

I was pleased with the professionalism and product knowledge of your dealership personnel.

2nd attempt to have an issue fix, instead my vehicle was patched up. I took my vehicle the very next from being serviced at this jersey city location to another location and was informed of a major issue with my car. Terrible service!

Never had a problem with getting what I go there for

No one in showroom. In and out. No problems.

Called to set appointment, stated all I needed done, got there the next day and was told they couldnt get to most of it unless the kept my truck for two to three days. I explained that I was leaving town that day which I had already explained to appointment setter. Went to pick up truck and had to wait 45 min for them to calm insurance and get billing figured out which should have been done prior to my arrival to get truck

Mr.Mingle is honest and direct, when it comes to numbers. Hes very professional!!!

Great staff. Specifically Lynn & Ken. Very helpful and offer advice. I feel safe driving my cars after dealing with this team!

We brought our car there 4 times in the last 3 months for the check engine light. Their people could not figure out the code since it was a misfire. Its been at their facility for almost 1 month combined during the last 4 visits and all of a sudden you charge me $169 to repair an engine coil. And to make matters worse, I had to call 4 days after I brought the car in to find out was what going on. No call to inform me of anything before that. After I called, then someone came me back to say it would be about $150 to repair. But no charge the other times since whatever it was was still covered. We were so infuriated by the lack of service and care to our vehicle that we just traded it in to get a Volvo. You couldnt give us a chevy for free at this point.

Great service and experience from the service department personnel.

I was only there for a recall on my vehicle

First of where do i start my boyfriend and I wanted to get a new car and we knew our credit was bad, we met an amazing salesman called Jayden-Gerald Mingle, who treated us like kings and queens, the best part was that he got us approved on a new Chevy Sonics 2020 and helped us through the whole process and even better, his general manager Gonzalez and co manager Joel young did amazing.. we are forever grateful to Chevy of jersey city, they help your credit recover and grow

I came in because my left front signal light was blinking fast, and was coming on whenever the break pedal was pressed. Now two days later the light is back blinking fast and doesn’t come on at all in the front.

Courtesy professional Team members take the time to explain everything and evaluate your repairs,, so you can understand, all the while at cost cutting your Bills not like these other repair shops that try to sell you things that you really do not need. Thank you Chevy. Thank you Kenny, Steve, Lynn and Bino,

Every time I’m there I’m there for more than 3 hours and I only get an oil change. Discourages me from getting any other work there

He had a very good experience with them the salesman was very nice and explained everything to us

The personnel is very helpful and understanding.

Keep up the good work!👍

I drive a Chevy Bolt, I drove inside the dealership to see if I can charge it since I was running low,I asked Ryan outside if I can charge, he told me drive around and we will figure it out.I drove to the front and his coworker Jose volunteered to unplug his personal car and this way I can charge my car, reminding you that the charger was a not a Chevy ChargerVery kind and awesome serviceThanks a lot guys

Needs improvement in buildingOther than that it was a good e

I scheduled an appointment for 10 am. Came in and they told me it was gonna be 1 hr and 30 minutes. Turned out to be 4 hours and 30 minutes for an oil change and a tire patch.

Very satisfied with the job was done.

Joel is a comedian and his punchlines are lease offers. I asked for a 2018 Volt lease in blue, advertised at 259/mo, his closest offer was tremendously higher and not my color, and it was the car they use as a loaner! What a joke, so funny. He told me I must not have read the fine print in the offer correctly, also that the color is a premium and I wont find any better at any other dealership. Thats probably what bothered me the most, the implication that Id not read every word of the offer details and the guarantee that no one around could get me what he couldnt. The hubris shown when you dont have jack compared to what others have available is incredible. Well, at Paramus Chevrolet I got my color and car with 16 miles on it for $268/month. They literally had the color and feature set he told me wasnt ever made available, sitting on their showroom floor. Im in Jersey City and drove all the way up to Paramus but Id do it 5 times more to avoid this place.

Very professional and fast service

I worked with Mr. Gonzalez and he was the best!! If you go to this dealership make sure to ask for him!

Great service, helped make buying a car very easy!

It was good this

Service advisor are very professional and knowledgeable they always on point and Caring.