Such a bad experience, zero customer service. My car had a check engine light and a Chinese looking man came out to check it for me. He gave me port to plug it, i told him i dont know how to do it and he was. Ot helping me a bit. Even i told him after several attempts that pls do it urself I don’t wana break it but that rude & stubborn man didn’t bother to help me and i left without being serve. Shame on this spot management.

It seem like a bunch of people give service over the phone. I heard about 3 customers pay over the phone and each time the cashier put them on speaker. I would never pay over the phone, everyone can hear your name and your card information. Be careful

Helpful and pleasant even though they were super busy. If you are looking for a job they are hiring!

Mostly ok. Lots of merchandise. Sometimes the lines can get long. But still pretty good auto parts place. Ample parking. Security on site

I went to get my car battery charged. It was no good couldnt be charged unfortunately. I thought it was under warranty but I found out that it was past the warranty. I couldnt believe so much time passed by so I asked to talk to the manager and she was very helpful. I appreciate her help. I recommend you go here, as well as the Bayonne location. Hope you find what you need.

I WAS SURPRISED BY THE NEW ADJUSTMENT. NEVER PICKED UP AUTO PARTS BEFORE FOR UBER EATS!! BUT I MUST SAY IT IS A VERY GOOD IDEA.. NO COMPLAINTS

A wonderful experience shopping for your automotive needs!

Bobbi, the parts sales manager was working the floor, parts, and cashier all at the same time. I couldnt imagine doing all the things she was doing all at once. She kept a huge smile and didnt let the lack of help get to her. True gem to customer service. Autozone is lucky to have an employee like her.

Understaffed, seriously long wait times. You will regret coming here for anything. Just go to Advanced auto down the road.

I’m really late to writing this review, but this place was a lifesaver for me about 2 years ago. In the summer of 2019, I took a road trip from my home in NC all the way to CT. On my way home, on the turnpike, my car broke down but I was able to basically roll into this AutoZone. I was only 17 at the time so I had little knowledge about cars other than how to change the oil 😂. I’m not sure what her name is or if she even remembers me but she helped me identify the issue and even called a friend of hers to replace the coil. She helped me get home to NC that night and I will always be grateful for her help. I hope she still works here and that this message is passed along to her.

I asked for pricing on a car battery and got it easily. I asked for a diagnostic and he said no, but then he understood what I was asking and immediately said yes and walked with me to my car. Great service!

Professional and very helpful employees

I’ve been ok with auto zone up until today they have me a fake $20 an that Peter didn’t handle the situation we’ll be aware check your money before you leave that location

One of the women that work here has a very bad attitude with the wrong people. Some people deserve it but some dont. Sort it out hun.

The Manager Bobbi G was truly amazing. She helped me and answered all questions and addressed all concerns. Great Experience

I buy most of my car parts from auto zone.

Good Variety of products. One stop solution to all your car needs

Ordered a part for pickup by phone. Upon calling to check for its arrival, I was told there was no such order. Since I was visiting from abroad for 1 day, it was useless. First and last experience with Autozone.

Good price &brand

Extremely helpful and they always know exactly what i need. They are not expensive at all.

Ive been a customer for years not only for my personal vehicles but i run a automotive repair shop going 12 years. So Ive been in and out of the Jersey City NJ Commuinpaw ave store for years and seen a increase in wait times and delays for parts ordered through my commercial account. Ive seen potential customers leave out due to long wait times and no available employees .Due to lack of employees working that day. Because of the close proximity to my shop Autozone is always my first choice when it comes to my automotive needs. But due to long wait times Ive been forced to shop elsewhere when lines are too long and wait times are in excess of 20 minutes. Over the years ive spent thousands of dollars in this store and i hate to see the decline .

Excellent service! I called and spoke to Oscar who answered every question and made me feel good knowing I chose the right place for help. It was just a headlight bulb but I didnt know how to change it. Got to the store where Oscar promptly assisted me and even went outside to replace the bulb for me. We clicked right away and had an awesome conversation! I know to some people that doesnt matter but Im from the south and have not felt any warm, friendly hospitality here very much in 6 years of being here so it was very nice. He was professional, fast, and friendly and you guys are very lucky to have him! Thank you Oscar for showing me there are some friendly people up here!

Wonderful I LOVE IT

I bought a replacement battery for my Honda accord on 03/18/20, great price. I tried to give him a cash tip for his services due to the fact that he did did an awesome job in installing the battery at no charge but the gentleman refused it, i wish people now a days can kind to others without any hesitation and not expect any compensation in return. this is why i give this Auto Zone store five stars even tho this place deserves a 10 star review. some may say that am over compleneting but this is my experience and this is how i feel.

Services is excellent for me but we do believe in different strokes for different folks but if it up to me u have my blessings

I bought a new battery, they gave me wrong one so I connected battery backward ( I didn’t know it). It blow up computer of my car. I told about this problem that they gave me wrong battery, they change battery but it was too late. Car’s computer was gone. I told them about it because it was there mistake, they didn’t help me about it. They just pointed out that over there is mechanic and this is not there problem. It cost me a lot of money and time to repair my car. Stuff is not good. Be careful when you buy something, prepare yourself to consequences, actually BETTER YOU STAY AWAY!!

Slowww as all hell

Did Anyone say parts?

I personally like this AutoZone, workers for the most part are very friendly. The majority of the employees are helpful except this one female supervisor/manager who seemed to have an attitude over simple tasks. Maybe it was a bad day for her but she should not take it out on customers. Besides that the store is well run from what I can tell. Just your typical car parts store.

Good location we need more

Sales rep was very helpful. Quickly identified what I needed and assisted me with my purchase.

Didnt find the exact part but Ill be going back. Its a long wait time at the moment

Great store but have shady mechanics working outside on customers cars

They helped me find the parts that I needed after I ran over a nail in my work parking lot. I was trying to get home early, but wasnt able to make sons birthday party because my tire was losing air. Shawn was great and very understanding. He didnt look down on me because I was a female.

YOU NEED TO STAY AWAY FROM THIS STORE. CAR BATTERY 91 DOLLARS TRYING TO CHARGE ME 149.00 DOLLARS EMPLOYEE SAID HIS MISTAKE ALSO PUSHING STUFF ON ME THAT I DONT WANT

Had the parts we needed.

Good place to buy car accessories

This place rocks clean kind and chill

I like they make you feel like you are with neighbors. But the pricing are a bit steep.

Good prices for car parts

A gentleman named Peter assisted me both over the phone and in store. He is thorough, patient and personable. If you need to go there ask for him.

STAY AWAY STAY AWAY very bad experience in this place ever, had a check engine light on my way home, I make a stop at this location ask gently if they can check it for me to make sure if I can continue driving or not since the car was about to completely stop, they respond NO we are only two people in the store plus the armed security guard inside they can not go outside, when I talk to the manager he said yes thats AutoZone policy, told him I went many times in different AutoZone locations never told me that, a few months ago I went to AutoZone not far 3 miles away from this location 10 minutes befor closing the gentleman save my life when was raining so bad by going outside and change my wipers under the rain, and was maybe one or two people at the store and no security guard, when I told him that he respond this is jersey city, so now its confusing its the policy or just because of the place ( jersey city) thats a discrimination I live in jersey city never had any problems with people, very nice and friendly and helpful, when I told him that he said yes I should not say that, I should say its risky to go outside I ask for his name and left the store, went to another 2 miles away only 2 workers very nice gentlemans, walk in ask them if they can check it for me they said yes of course, they did and give me the report just like perfect and again 2 miles away only two people and no security guard everythings fine, so people please stay away from this place ever

I don’t have to wait for pickup order

Short version: curbside pickup was an issue. I was told I needed to come in and sign for orders. If you buy anything that requires them to come to your car, youll need luck on your side to avoid any one of the 3 employees breaks or else they wont come out of the store.Update: District Manager called to apologise and said that this location underwent retraining so you dont have to come in and sign for online pickups. New car battery that I bought a month ago now died.Full version:I bought a car battery on the AutoZone website, since mine died, for pickup curbside at the Jersey City branch. I specifically bought it from AutoZone because I was told on the phone that they install the batteries they sell and there was a curbside pickup option online (great option to have during the COVID-19 pandemic, if only it were true). That same day I received a call and message the same day that it was ready for pick up - so quick, it was great. I had to jumpstart my car and drove to the parking lot. When I called from the lot I was told the staff couldnt install the battery because the security guard went on a lunch break and neither of the 2 staff members in the store can leave during that time. I was parked literally less than 10 feet from the door.Note: curbside pickup is one of the options on the online order, no time restrictions listed. However, I was told Id need to come inside and sign for the online order. I told them I didnt want to turn off the engine and risk my car dying until they could take a look and confirm that they can install the new battery. They said they cant come out and to wait until the guard came back or, they suggested, that I could ask one of the random people/maybe mechanics working on their own cars in their parking lot, who are not AutoZone employees, to help install the battery. Thats some safe and professional advice, especially considering there was a panhandler in the parking lot. I told them Id rather they install the battery I bought from them. Ended up sitting in the parking lot, waiting for 30 minutes until I noticed one of the staff people came out helping another customer. I called again and was told oh yeah, he came back. If I hadnt noticed and called in again I would still be waiting in the lot outside of their door. The leadup to the installation was really frustrating. The installation itself though went quickly, though I asked if they checked to see if the new battery was charged and they said no. I hope it lasts and that I dont need to come back to this AutoZone.

We Need more mature young people and respectful adults working today, as most places are unbearable to visit or do business with!!!

Good service. Reasonable prices. Helpful and knowledgeable staff. Easy returns. Wheelchair access. They even replace batteries. Occasionally, they may replace head lights too. They do not provide any other mechanical service.

Its ok

Horrible service today. Contacted store for assistance in a power steering cap, simple right ? NO. Was told by employee that I will have to be put on hold because he was the only employee at the store today. On hold for several minutes with no return of employee. I decided to take the 10 min drive to the store myself as soon as I hung up. I get to the store and there are 4 workers there. If the proper customer service was provided I would have saved a trip. Cherry on top. It looks like the manager on shift was standing alongside the other employees. I have been in customer service for 10+ years and never seen anything like that.

Good service good staff

Always helpful and they try

I always get great service at this particular Auto zone the stafff is Professional the management team is top of thier class and I just love one employee Who’s always made my experience at auto zone thy best Bobbi L Grace 👍🏿👍🏿👍🏿👍🏿thumps up too her great person very Experienced and very polite

Thanks for the help today. Larry Dembrun

Severely understaffed and undertrained. watching a grown man struggle to use a point of sale terminal,in a line thats 10 deep, is a learning experience for forbearance & empathy. This employee was absolutely at his limit, running at 110% learning words like Total, cancel, etc. he is the true hero of the pandemic

Got a great deal with a 5 year warrenty on a car battery they installed it and all Raul was very helpful and new what he was doing! Great customer service!!

Very nice and helpful staff. Took the time to check out my battery while they were kind of busy which I give them credit for. I did not mind waiting but they made sure I was satisfied when I left.

Great service

Cashier wasnt friendly

Everyone that works in this store is unprofessional and rude.

Do not get your battery tested here. Their machine does not work. It said battery was fine. 2 days later aaa tested and it tested DEAD!

Great service, staff an management always helpful an professional.

I love this place. I get the parts that I need and the guys who are waiting outside in the parking lot helps me to fix it for very low cost. I highly recommend.

Very helpful!

I had their services for 2-3 times and as of now, I dont have any issue with them. Actually, they ae the best in town. Quick, efficient services and reasonablt priced.

I went to check my engine light and the gentleman came out with a small diagnostic machine and nothing came out. ( wrong one to use)... They should have used a better one. I went to my mechanic and he has a big diagnostic and my car pop up with 5 things wrong with my car.... How can I depend on auto zone for anything.

Great, prompt and amazing !

Fast friendly service.

Love it

Customer service was on point and working staff was helpful enough, really impressed with their quick response and exceptional service.

The service was great, and the people helping were very helpful

I was expecting this to be a 2* experience based on the drive in. Tons of potholes on street and in parking lot, parking lot was packed and basically be used as a de facto garage (despite signs forbidding working on vehicles in the parking lot). However, the staff were very helpful with my check engine diagnostic, providing code details and possible fixes. Also good selection and prices of various auto equipment

Called at 9 am. store rep Mel looked up the parts I need for my vehicle and said when I come to the store they would have my order on hold for 12 hrs under my name and phone number . I GET TO THE STORE AND NO HISTORY OF MY ORDER. Waste of time . # Thanks for nothing !!!

Found what I was looking for. Great customer service for my first visit...**

Very useful store for all vehicles & best prices. The best part is they give you a [Free Check Engine ]🅰Best Place to go for your vehicle parts & care

Good price for my parts and the service was quick. Wasnt that busy when I went but retrieved my pick up order kinda quick.

Ive been to better places. They ignore you completely even after you get to the register. I dont expect them to be all under me but a simple thank you after I passed you my money would suffice.

The manger was so mean but it is good there so 4 only because the manger was meanMANGER NEEDS TO BE NICE

Did free charging system test pretty quickly

Its my favorite place to go for auto parts with reasonable prices — excellent customer service, helpful and Friendly staff.THANKS for your help.

Good selection of all auto care needs. But apparently they will not assist with the Free Check Engine light service after a certain hour

GOOD ATTENTION!!!

It was a pretty quick visit. I also liked that they install a lot of items.

Great place

I Love theyre Reward Card sometimes I pop in for parts/additives and theyre free because of Reward credit

They are slow at times

Not so friendly

I have commercial accounts with autozone they make me believe I getting discounts on parts and the prices they give me in this store is the same price online

Only giving 3 stars because there is never enough staff working. Yes once you can get one to help you they are awesome. But waiting for over 10 minutes for assistance is too long.

Help me out pretty good I got what I needed very professional

They dont help you . you nerd to ask for help with no custamers in the store very bad

Good people sadly short on staff at times cause so many people depend on them but good prices great free warranties.

Fine staff, selection, and convenient location, but that parking spot is rough. This is not the fault of anyone, even the franchisee for the most part, hence the 4 stars.

Used parts and terrible customer service. Expensive to boot. Cant stress enough how many used parts they try to push as new.

Convenient place for all of my Auto parts! BEST staff and friendly environment! Shot out to Homegirl with da Silver Charger! I forget her name but she cool...i told her once I was gonna make it my business to go in there and harass her everyday cuz she was so funny! 😂😂😂...i see u girl!

Good customer service, I am not sure I think the name is Eddie, really good work ethic

😁

It was a great experience they are FRIENDLY and the service was is good

It was good experience

Great customer service

Fantastic service. Much better than Advanced Auto Parts

I ordered car mats for my vehicle, they came in next day and I picked them up. Very easy