Amazing service. Right on time, and fixed my Liebherr built in fridge/freezer for a super reasonable price. Fast, efficient, and perfect.

Unlike some who report a bad experience, I could not have been more pleased with K&D Service. As authorized technicians for my Fisher & Paykel refrigerator, they came and rapidly analyzed my problem. After attempting to get me a better deal from the manufacturer, Fidencio came to my home a second time and fixed everything. He was very capable, neat and kind. Ruby, in the office, was a pleasure to work with. Because of some bad reviews, I was hesitant to use K&D but they scheduled the service calls promptly and showed up right in the time slot I was given. Most importantly, they solved my problem. I highly recommend this company.

I initially called K&D because they are the only appliance repair place that services Liebherr. I was hesitant based on the other reviews but had no choice. They answered my call promptly, set up an appointment within two days and the service person came within the scheduled time (amazing!). He was able to fix my refrigerator without much fuss and was incredibly professional and courteous. Over the last two years they have been to my house three or four times for different reasons and I have always found their service to be exceptional. The woman who answers the phone is always friendly and if she doesn’t have the answer, she calls back (again, amazing!). I’m so pleased I found them and can’t recommend them enough.

WORST WORST REPAIR SHOP EVER!!!!!!!!!!! DO NOT DEPEND ON THEM! THEY ARE UNFORTUNATELY THE WARRANTY PEOPLE FOR MY FRIGIDAIRE.I HAVE TAKING COUNTLESS DAYS OFF ON A BRAND NEW REFIGERATOR THAT IS LEAKING WATER! EACH DAY OFF I TAKE OFF FOR THEM TO COME AND TELL ME WHATS WRONG WITH THE FRIGIDAIRE AND ANOTHER DAY OFF FOR THE PART, BECAUSE THEY DONT DO WEEKENDS! I HAD ANOTHER APOINTMENT TODAY BECAUSE OF THERE MANY ATTEMPTS AT FIXING MY LEAKING FRIGIDAIRE AND TOOK ANOTHER DAY OFF WORK AND NO ONE EVEN SHOWED UP!!!!!!!! NO PHONE CALL AND NO ONE ANSWRED THE BUSINESSE LINE! ESPECIALLY DURING A PANDEMIC I CAN NOT BE USING 7 AND 8 DAYS OF MY TIME FOR A LEAKING FRIDGE! IF I CAN GIVE A ZERO I WOULD!!!!!

I worked with K&D through Frigidaire. They picked up and serviced my wall A.C really quick. Most of all i was extremely happy with my technician FIDENCIO G., he was very knowledgeable and worked fast and accurate! Thank You

They’re only getting 1 star because zero stars is not an option. Multiple cancellations (5 to be exact), numerous requests to speak with the manager and never once heard from him. They call to confirm a delivery but then are a no show. They also lie and claim to call or knock on the door but it’s simply not true. Avoid at all costs.

Horrible and unresponsive. Worst customer service ever.I called them because they were listed as a local contact on Frigidaires call line, but when called for an appointment, they promised to call me back with a confirmed time.. and they never did.I called them back the next morning, and she seemed annoyed that I couldnt wait for a call from her. I told her I needed to make arrangements, but she just told me Id have to wait. I was moking an appointment for the next morning and she wanted me to wait for the evening.. because she wanted to secure more business for the day and coordinate the travel between the jobs. (Not my problem).She seemed insulted that I even asked for a time confirmation.DONT DO IT!!!They dont care either way if they get your business.Pro tip: if youre waiting to secure more work before you confirm your potential clients, you might actually be losing those that already committed.Lesson for me as well... now I know to check a rating before I call a business. They have 1.5 stars for a reason.

I wish there is zero rating ...They deserve minus 5.

The worst.They damage my air conditioning instead of fixing it...Horrible

We have a Danby wine cooler that was not working. The temperature display showed it to be 59 degrees, but the system was running and freezing the wine. K & D came out a did an estimate for $75 plus tax, telling us we needed a new compressor, dryer and control board. After 2 additional weeks they came back and told us the compressor was not available and we should purchase a new unit. Knowing a bit about how things work, it seemed to me that the temperature sensor might be the problem. I got online to and found the part for $3.69 (plus $6 shipping). After I found where it was located in the unit (it took me a while as there are no diagrams I could find), it was a 60 second job to pop out the holder, unplug and replace the sensor, and pop the holder back into the inside of the cooler. VOILA! It has been running perfectly since I did this. As a true lay person, I deeply resent the poor service K& D provided by misdiagnosing the problem, attempting to sell me on a massive repair that would not have even fixed the problem, and then telling me I needed a new unit when a part costing less than $4 would have fixed it. Be very cautious of using this company.

I advise you not use there services very unprofessional, theyve schedule an appointment and did not show with in K&D time frame......You will not understand the language over the phone SPEAK IT TO THE PERSONS. Please do not use 0

The technician was excellent; fully explained the problem and gave me the heads up to call the company on a warranty repair. The office, on the other hand, leaves a little more to be desired- I asked for the earliest morning appointment and, when they called the day before to give me my service window, I was given 10-2. When I said I could probably not make it because it was in the middle of the day, they said I could reschedule and ask for the earliest time slot, as early as 7am…. but thats what I had already did! The final straw was when the technician told me my repair was going to be expensive so the company would more than likely send a new refrigerator that hed install when it arrived. Since I couldnt find the receipt to validate the warranty, I just bought a new refrigerator and call K&D back to have it installed. Apparently, they now dont do installations in my area?!? Huh?

6 trips to my house, 6 days off work without pay. This was a brand new fridge still in warranty and they could not fix it yet. Promised a call back from the manager, no call. Receptionist promised a call back, no call. The last time they were here I called within 2 hours to tell them they didnt fix it and they didnt care, theres no repairman in the area anymore. Frigidaire doesnt care about their customers and neither does K & D. Look elsewhere for help, this place is not where you will get it.

That location is the biggest open air drug dealing location..I lived here 35 yrs didnt even know that was an actual business never seen any workers or costumers looking to get any appliance work done..I thought is was just a location for squatters because that lot connected to it is and always has been a drug spot in which local law enforcement is aware and paid to protect business as usual I see it everyday every nite for over 2 decades shameful this is even listed as a business...

I think they going out of business soon.I spoke to the dealer today they going to take off the repair authorisation..

I cant even give them a rating - they are the worst company I have ever dealt with.Horrific customer service, sloppy work and do not stand behind their bad work. They will not return your calls and if they do have you on the phone expect to be put on hold 3-4 times for at least 5 minutes each time.DO NOT USE THEM!!!!!!!!!!!!!! YOU WILL REGRET IT!!WE SURE DID!!!!

Horrible customer service, lying Installation representatives that call you once and say they called you multiple times while they dont even ring the bell or knock on the door. This spot was for Saturday morning as I believe the installer just did t want to come into work. Tried to reschedule, said a week and I need to follow up with them because its company policy not to confirm themself with appointments.

Horrible job ....Not recommended at all..Sorry

The worst service ever.. I dont know how they put them authorize repair .,

Horrible service had an appointment yesterday between 1:30-5:30 I stay home from work and no one ever showed up to fix my dryer I’m so upset it doesn’t make any sense no phone no calls no nothing

Do yourself a favor and buy a new appliance rather than deal with these guys. They are the pits.

Please no one should trust thees guys

I dont recommend it to any one

I called them to repair my dishwasher and the repairman made the situation MUCH worse and then it was extremely difficult to get them to even answer the phone -- much less fix the problem.

The worst service

Bad business