I visit alot they always have the parts and the help I need

It is just that. Neither horrible, or great. In between somewhere, sitting atop the just doing enough hill!

Terrible place to shop! One guy didnt know anything but just made up stuff. When it turned out that the first guy was wrong and I had to return the item (15 minutes later) the other taller guy was extremely rude. I was literally shouted at! I will NEVER go back to that store again!!!

I am a frequent napa customer almost daily, this was my first time at this locationand will not be returning, I strongly encourage you go to any other location. They do not make their customers feel welcomed here. The grandville location isnt very far away. Mike and the staff there are very knowledgeable and helpful and are not trying to chase off customers.

Jared and Ray are great. The older bald guy, I think his name is Chris. Needs to work on his people skills! Ill go elsewhere if hes at the counter.

Ray and Jared have been amazing!! Every time I’m greeted with a smile, always helpful. Ray went above and beyond to help me with my car. Jared always has good suggestions and always makes me feel like I can be successful at my projects! These guys are awesome!! Amazing group of employees!!!

Terrible service. Older guy behind the counter acts like he knows everything and is very arrogant and rude. His customer service skills are definitely lacking.Would strongly not recommend this specific store.

Store doesnt follow its hour policy I showed up with 3 other cars in the parking lot at 7:15 and the place was closed on 7/17/19

The employees were very helpful and did their best to answer any questions I had. They found ways to get me the part as quickly as possible if they didnt have it available. One of the cleanest NAPA locations Ive been to. I will frequently be buying my car parts from them in the future.

Besides the hours being changed (shortened) temporarily for a few months without an update online, I have mixed service in the store. Some staff are friendly and knowledgeable, others are just knowledgeable.Ive also had mixed experience with parts. I bought all 4 brake calipers for my jeep within a year, and right now Im redoing my third one about 6 weeks after its 1 year warranty expired. I realize that reman parts do not always last as long as new, but its like they are designed to fail a few weeks after the warranty expires.Between the service and the quality of the parts Ive been experiencing I will not be returning anytime soon.

Very knowledgeable staff. Very helpful and good parts.

Parking lot is a mess. Great store, excellent countermen.

Talk about unhelpful

Good store,helpful staff.And best of all,they had the on-sale 50/50 Peak coolant when the other stores sold out.Thank you!!!

Very knowledgeable staff. Had what I needed at a reasonable price

A good NAPA, they had all the parts I needed for a reasonable price.

Big props to Jared at Napa. Went in to buy Rotors/pads and he went above and beyond to make sure that I had everything that I needed. There is a special tool that I needed and they allowed me to rent the tool for free as long as I brought it back. Thank you!

Very helpful staff.

Terrible and misleading service. Asked quite clearly if they installed batteries like every other auto parts retailer. Was told yes on the phone. Upon arrival was told they cannot touch a car and met with complete indifference to this deception. Negative 5 stars if it was possible.

Tried to find a bulb. Parts guy helped me for twenty minutes and wasnt able to get the bulb I needed but I love that he put so much effort into a potential $5 sale.

Good, fast, knowledgeable service w/ great prices!

Trying to compete with low priced places. Customer service is suffering.

The clerk was so helpful and informed.

Great staff, very helpful, go above and beyond expectations.

Wide assortment of parts.

Good helpful service folks.

Good resource for car repairs

Very helpful staff.

Great place for auto parts.

Awesome employees

Very polite and informative

Good parts place

Sucks they never have the right part

Chris is great

Nice staff!

Friendly service

Helpful and quick

Excellent.

Noligable staff