I purchased two brand new and very expensive garage doors with openers from Peterson overhead door. Years later one door stopped closing completely. I called Peterson to repair it. They took the opener back to their shop. They said they tried everything to make it work and said that I would just have to buy a new door opener. A new door opener is almost $1000. I asked them to hang it back up and put it back the way it was. They left the door opener in my driveway for me to hang it back up. So I called them back to hang it up. They came and hung it up several days later. Now it completely does not work at all. I probably could have had someone else work on it if they could put it back the way they found it but now it is completely non functional. I called them back and they said there was nothing they could do. Peterson did a repair and left things worse than they were when they found it. They dont care about you and would sooner cut their losses than make it right.

I have used Petersen twice in the last 6 years to install garage doors on my buildings. Most recently today. They were tricky installations because of the nature of my structure but they made it look like it was meant to be there. Very happy with the work, the doors and the friendliness and professionalism of all staff.

Did great repair and had the doors working better than ever.

Unbeatable service! Called with a sprung spring, installed by the other guys last summer.. Two Petersons young men came out yesterday (yes, Saturday) and fixed in less than an hour, and we were charged LESS than the gentleman on the phone quoted me, 2 days earlier! Highly recommend and will definitely use when we add a larger door! Thank You!

The best OHD company in Chautauqua county. If you want outstanding service and a beautiful door that will last a lifetime, give Petersons a call!

Very professional and great customer service from the two gentlemen that fixed my opener.

This Company is a breath of fresh air in todays economy--really came through for us when we needed them, dont hesitate to call them!Sincerely, Sara Vella--National Overhead Door, Inc.

I emailed them to let them know that my door was having issues closing when it was cold out. 5 days later I get a phone call and they tell me to adjust the downward force on the door. I told them that this would not work because it has to do with the sensors. I did what they told me to do and of course it didnt work. So I called them again and told them that they need to come take a look at it. All I got was Youre door just does that and there is nothing that we can help you with. This has got to be the worst customer service I have ever experienced. I have told many people about what happened and will never consider using them in the future. I called Jamestown Overhead Door and they came two days later and replaced the sensors and I have not had an issue since. Do not waste your time with this company!

I have been a long term customer of Peterson Overhead Door and can say nothing but good things. Carm is a fantastic person to deal with.I would HIGHLY recommend this company..

I have no idea. We asked for an estimate... no one has shown up.... guess they are making to much money

Wonderful local company! Good service and quality people!

I knocked my door off its tracks. They showed when they said they would and fixed the problem. Very friendly. Gonna order new door.

Good honest service