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Allied Van Lines
1200-A Ellis Road North #1200-C, Jacksonville, FL 32254, United States
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Allied Van Lines
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Ca
Review №1

These idiots don’t even deserve a one star review. Worst moving company used to this date. So far, Allmysons movers were the best I’ve used. Next company I’m trying is Helping Hands moving and storage. Allied moved me from Jacksonville to Virginia and I’m finding broken item after broken item. They sent one lady to pack our stuff the day before. She spent 6 hours there, by herself, and it looks like she only spent an hour to pack everything. It was just thrown everywhere. We’re up to nearly $4,000 in broken stuff, and counting. A Tiffany stained glass floor lamp, $1,600, Temptations dishes, Lenox dishes (which were wrapped in paper four plates per paper, with shoes and then books on top of them in the same box. The shoes were squashed and damaged. Women’s business suits damaged. Dresser mirror damaged. Bedside table lamps, damaged. $100 cowgirl hat damaged. The list goes on and on and on and on and on. DO NOT EVER USE THIS MOVER, ESPECIALLY NOT UNTIL THAT WOMAN LOOSES HER JOB! SHE SHOULD BE FIRED FOR COSTING THE COMPANY AT LEAST $5,000!

N.
Review №2

1 star only to post a WARNING!Hiring Allied company was the BIGGEST MISTAKE weve ever made! Moving our things 257 miles cost 9,000...A moving consultant/conman comes to your home to do a assessment of all your items, size & weight that will determine price (we had a lot) also the sale pitch of how experience & knowledgeable the moving guys are (he refered to them as local boys). We were reasured that they knew how to pack a truck & we didnt have to wrap everything up (night stands, wall unit, headboards) they would protect large pieces of furniture with there moving blankets which was included it the price. We also purchase insurance for, $851.00. Jumping through the hoops making claims for all the damages they done to our furniture was a full time job. Oh, they didnt have any blankets. Forget about getting ANY customer service, we paid $35.00 to roll up a latex mattress wrap with plastic, check the photo. Plus $530.00for the pool table to be reassemble, we had to pay a professional company to redo it for all the mistakes the guy did...Bottom line: Pay a lot of money to Allied to hire local boys to toss all your stuff into a truck & hopefully they will get it to your home all in useable condition. Remember,Your items have no value to them... Just the money.This was our 5th. time moving we wont hire them again.

El
Review №3

Moving from WV to FL for a new career with a WV crew.Firstly, I have never hired a moving company for a move prior to this experience. Needless to say, I had zero expectations going into this move. I have heard horror stories from friends and family having their personal stuff damaged/late deliveries/horrible customer service regarding moving companies. Knowing this, I was terrified hiring movers for a long distance move. I spoke with many companies and I felt that Allied was the most thorough and personal. The virtual survey with Joe was quick and painless. My move coordinator, Donna, was reassuring and professional answering every question I had. Communication was fluid with appropriate call back times. I will also state that I purchased this move with full insurance.Second, I lived in a small apartment with a couple of heavy furniture pieces. I decided to pack myself knowing that I did not have many boxes to pack. I cannot speak for packing services; however, my furniture was wrapped meticulously and my TVs were boxed (requested) perfectly. Both arrived without damage. The crew utilized lots of pads, wrapping and were considerate of my floors using runners to walk on.Third, my delivery was spot on with estimated dates with the crew going as far as a evening unpack due to unforeseen circumstances. As stated above, communication was fluid and professional with Gary (driver) as the move was under way. Also, my move was over Thanksgiving weekend, so I was impressed that delivery was on time without hiccups dealing with one of the busiest traveling weekends.Fourth, the crew worked hard and were careful with my belongings. They placed things were I wanted, but I also took the time to itemize for my use. It was self explanatory where my boxes were going. Gary also gave me moving tips for next time which I can appreciate. This specific crew were personable and fun, which made this process less intimidating. I felt taken care of and my stress surrounding the move was decreasing.Despite hearing of terrible experiences, including reviews below, I am beyond satisfied with my service and crew that I will utilize them in the future. Allmy furniture was placed where I requested, TV stands put back together and my Sleep Number bed set up.(Thanks Jr!) I am happy with this company and the service rendered.

Je
Review №4

It was a great experience. Steven Sirp and Michelle Norris really made my relocation an easy one. I will be calling Allied again.

Ke
Review №5

The virtual survey experience and the crews who loaded and unloaded all provided wonderful service. The in-between coordination from the move coordinator was fair to poor and not a ideal customer centric experience. Questions were met with “I don’t know” quite often. There were two people who would call to confirm arrival and delivery windows, a mere minutes after each other. The operation truly just doesn’t seem the most efficient. To be frank, the move coordinator that was assigned was not helpful in the least and I am unsure as to what their role was. It seems to be just accept payment. The local team for the Jacksonville location was much more helpful and responsive. And the crews who loaded, transported and delivered our load were truly wonderful. They were respectful, very cautious, and extremely hardworking. If it wasn’t for those crews, I would have unsatisfied with the overall service.

Ch
Review №6

If there was a zero rating that’s what I would give them:m. They were polite and courteous but they did a horrible job and they blamed everything on the company that received the shipment from. On top of that, they pretended to be concerned about the fact that they couldn’t find our “parts” box in order to put our items together, only to find out that they had called to the supervisor to misrepresent the situation. They literally just put boxes anywhere in our garage and didn’t make any effort to do it neatly or to try and make room for more stuff that was coming. The dispatch was unconcerned when I called to ask what could be done and the general manager was “on vacation”. Don’t use these folks for your move! You will be disgusted and disappointed.

Ea
Review №7

My home is new construction, I walked through with the mover before they got started to confirm there was no prior damage. They damaged the wall in several spaces and they also damaged the hard wood floors. The damage to the floor occured because one mover (Charles) was dragging furniture across the floor instead of lifting it with his partner (JaRon). They arrived at my home late (scheduled to be there between 8 am - 11 am and they arrived at 12:37 pm) and they told me they had another delivery. They lost a lot of time because they put 2 beds together incorrectly and they had to be taken apart and redone. The movers were professional, I just wish they were more careful and didnt damage the property as I will now have to deal with an insurance claim.

El
Review №8

Driver was very professional courteous. He did a great job. Allied had best rate.Thank You.

Er
Review №9

I was very unhappy with many phases of this move. Although, I did had 2 saving graces in the entire process, Steven from the local office and my (second) driver Fernando. The cost was reasonable for a 900mi move, and my belongs did arrive safely. But the communication from the corporate office was not very good and they were not very apologetic of the multiple mishaps along the way. My driver, Fernando, was the only reason I knew what was going on because he contacted me personally. He was also very sorry and concerned about any delay there was. He or someone like him would be the only reason I would use this company again, if I could guarantee he would be my driver.

Co
Review №10

Professional sales person, very hard workers loading the truck, great contact from office to follow up with all details.

Do
Review №11

Waited 5 days for truck to arrive. Switched days 3 times. Now unpacking and finding too much broken items including large mirror. Truck and driver left before putting furniture together- missing hardware also.

Jo
Review №12

Very Satisfied!

La
Review №13

Damaged goods, unresponsive, late arrival by days, unsympathetic, passing along the responsibility to another team member

Ji
Review №14

Will not respond to repeated calls

Information
5 Photos
14 Comments
2.8 Rating
  • Address:1200-A Ellis Road North #1200-C, Jacksonville, FL 32254, United States
  • Site:https://allied.com/local/Jacksonville-FL-Moving-Company.html?utm_source=local&utm_medium=organic&utm_campaign=gmb
  • Phone:+1 904-717-0081
Categories
  • Mover
  • Moving supply store
  • Transportation service
Working hours
  • Monday:8AM–8PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–8PM
  • Friday:8AM–8PM
  • Saturday:8AM–8PM
  • Sunday:8AM–8PM
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