Called the home care asking to be connected with Jacksonville office and was rudely informed that she was a team member and she could help. Only to return to the phone and said I will have to connect you with them. Phone rang multiple times. Talked to a person in Jacksonville and got some information. So I drove there to look at product. Sign on door post hours as 8-4 . Door locked . So I called the phone number and got Linda a very rude phone person. ( this young lady needs a coarse in customer service ) Ask her to connect me to the Jacksonville store only to get told she can help. I said well I am in the Jacksonville parking lot and want to speak to a person in Jacksonville store.Finally got put through and was told that you have to make an appointment to come in store. (I was the only car in parking lot.) That is not posted anywhere nor was it communicated by anyone. So I recommend don’t waste your time with Memorial Home Care. They could care less if they could help. I can order online but I try to shop local.

Total incompetence Been10 weeks and 12 phone calls still unable to get my resupplies for my cpap useless useless useless staff. And this is not the first time. Three strikes your out but I gave them 6 and things only got worse

I would give four or five stars if you were able to call and speak with the Jacksonville office but calls are always routed to Springfield and sometimes messages dont reach Jacksonville.Very inconvenient.Please spend some money so there is enough staff in Jacksonville to take calls from Jacksonville customers. We deserve it.Otherwise, the front desk staff is good and the delivery/tech man is excellent as well.

Without insurance, they charge more than 3x what Walgreens does for the same equipment, and front desk staff was a little obnoxious. Went to Linde instead, they were much nicer, Id recommend them.

Everyone is friendly and knowledgeable. Couldnt ask for better.