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Hodges Mazda
10681 Philips Hwy, Jacksonville, FL 32256, United States
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Hodges Mazda
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Lu
Review №1

I had an overall pleasant experience at Hodges Mazda. Saleswoman Andrea and Manager Matthew made my car buying experience very effortless. They both did everything they could to make sure I was comfortable with my payments and made sure I got the exact vehicle I wanted. The finance part of the transaction was smooth and painless. I didn’t feel any pressure to purchase anything I didn’t want or felt I didn’t need. I would definitely go back to Hodges Mazda for my next car needs and will gladly refer them to family and friends.

Ri
Review №2

Almost 30 years of purchasing and driving vehicles in multiple states and I’ve never been so impressed by a dealer. Not pushy, not condescending, not arrogant, not “snaky”; just pleasant. Our salesperson, Thomas, was patient, understanding, attentive, and his communication was top notch (not pushy at all!). We had multiple choices of dealers where we could’ve purchased our Mazda CX-5, including dealers that were closer than Hodges Mazda. We came here due to the amazing reviews. We’re so glad we did. We highly recommend coming here; our entire sales team made things run smooth and as pleasurable as could be. We’ll be buying all of our Mazda vehicles here without a doubt, and you won’t be disappointed either if you decide to buy your next Mazda here either. Now, I could go on and on about our CX-5 as well…Mazda has stepped up their game!

Ph
Review №3

The NEW Mult-Point Inspection Video you get in the Hodges Service Department is great. Showed me first hand any future concerns I should have with tires, brakes,battery, or leaks in a complete walk around video posted by the mechanic working on my CX5 this morning. Camile did a great job explaining this process up front and it’s truly the wave of the future in the service bays for top notch service.

DI
Review №4

I popped into Hodges Mazda today and was greeted by the most amazing group of young men. David Wright assisted me in finding a vehicle that matched my needs as well as fitting my budget. It was a team effort with David, Vince, Drew, Matt and Tim. Transparency was foremost with these guys. They made sure I understood every step and where every penny was going. I can’t recommend them highly enough.

Ma
Review №5

From the beginning to the end we did all negotiations and purchase on line. It was easier than I thought. Buying a car in the past and having to deal with sales people it is not one of my favorite things to do. The staff was great and I feel comfortable that got a fair deal from them. I only wish they were closer to where I live so that in the future when I need service I could visit them.

Je
Review №6

Austin Lynch was an awesome salesman. He was very respectful and him, along with his team at the dealership, made sure to meet my needs. The sale went so smoothly and the overall experience exceeded my expectations.

Je
Review №7

I have so many good things to say about my experience with Hodges Mazda. My car buying experience was done entirely over the phone and it was AMAZING! Corbin was so responsive via calls and texts with every question and detail I threw at him. I could depend on him to reply to me quickly and he was thorough and patient explaining anything I needed an answer to. Clayton was a superstar with my financing. I got a fantastic interest rate thanks to him!! The process could not have been easier. I received a great deal and they even delivered my 2021 CX-5 Carbon Edition to me. Their customer service was just spectacular. Thank you. Highly recommend Hodges and will definitely do business with them again when the time comes.

Ky
Review №8

Ryan Blawn was an amazing sales person. Not pushy at all, fair, honest and great guy to chat with. Best of all super fast and does not waste your time! The whole staff has been super friendly and helpful. Clayton did my financing and was awesome and honest about the add ons. I ended up spending more than I planned but I opted for the great warranty and add on packages the dealer had to offer, so Im ok spending the money on the great investment of my new 2021 Mazda MX-5 Miata RF Grand Touring. Highly recommend this dealer!

Vo
Review №9

My experience with Chief at Hodges Motor Mazda was Awesome! He was very personable and not pushy/aggressive at all. I went in with one vehicle in mind and although there was an attempt to view a similar vehicle; He ensured I got what I was looking for making me a happy camper. So the visit went great! Quick and easy. Thank you Chief I appreciate your assistance sir.

St
Review №10

Austin Lynch was fantastic! He was very attentive to our needs and made sure to provide us with the absolute best customer service possible. He answered every question we had, made sure we were comfortable every step of the way, and even gave my kids snacks while they waited! He followed up with us throughout the entire process and after the purchase was made. He assisted us with the fastest car buying experience we ever had! The rest of the team was great as well! I really appreciate all that the Hodges Mazda Team did for us with this car buying process, especially Austin Lynch! 🙂 They will be seeing us again for the next vehicle!

ja
Review №11

I went to over 10 other dealerships and looked at over 20 cars. When I went to Hodges Mazda I was met by their salesman Luke who was professional and very patient. He asked what we were looking for and showed us at least 10 cars on his lot and we test drove six.We still had not found what we were looking for so Luke working with his Sales Manager came up with a few additional options. We found an SUV that was perfect and came in under budget. My wife was very happy and this ended up being a great experience. Luke does not work on commission so his goal was to take his time and meet our needs which he did!I can say without doubt after buying dozens of cars and trucks over the year this was by far the best experience. I will recommend Luke to all of my friends knowing he cares for his customers.Thanks Luke and Hodges Mazda on Phillips Highway. ⭐️⭐️⭐️⭐️⭐️

To
Review №12

Bought a Mazda Miata from Hodges Mazda, the salesperson Brain(Chief) is definitely the best salesperson I ever met, it was a great experience and I love my Miata!

Ti
Review №13

Brian was absolutely amazing from start to finish. I felt zero pressure into my purchase. He explained every aspect of the vehicle I was looking at. The building was clean and all staff was nice and welcoming.

El
Review №14

Austin C or as we call him “awesome Austin” made my new car buying experience so pleasant and smooth.He was extremely patient, informative and understanding with all of the questions we had. I have been looking a long time for a new vehicle and it has not been easy since I am extremely indecisive and there are a lot of options.Austin listened to all my needs and requests and made me an offer I could not deny!100% recommend him and Hodges Mazda for their impecable service

Li
Review №15

WOW! What a great experience. The folks at Hodges Mazda go out of their way to make you feel like family especially Drew and Austin. Hodges Mazda makes the car buying fun and exciting, which is the way it should be! This is actually my second vehicle I have purchased from Hodges Mazda and wont be the last and is the only place I will go to for my transportation needs. I recommend the folks at Hodges Mazda to everyone I meet.

Ne
Review №16

What a great experience!!. Malcolm did a great job keeping us informed. We traveled 4 hours and I would travel again for the experience we had. No nonsense. Treat the customer right. Sell quality cars. Hodges is the place to go and Malcolm is the guy to see.

Eb
Review №17

Great experience, i highly recommend salesman Van Jones. I went for one car and he was able to put me in something better. Very professional from start to finish

To
Review №18

Absolutely fantastic team at Hodges led to a quick and easy new vehicle for us. 5+ Star Recommendation!I’ll say that I’m probably viewed as one of those “difficult” customers, but I won’t deal with the nonsense that a lot of dealers will put buyers through. So i research and I ask direct questions (and expect direct answers) before I even walk in the dealership.After unsuccessful tries with 2 other dealerships in town, I tried Hodges. From the very first query, Sierra responded immediately after understanding my preferred method of doing business. She coordinated with Kareem from Sales to get the real conversation going. Kareem was phenomenal, answering every question I had to my complete satisfaction. When Kareem was off the next day, Matt (Sales Manager) continued the conversation, again with Sierra keeping me in the loop all along. Within about 48 hours of initial contact, we had a deal I was thrilled with and not a moment of stress. Clayton from the Business Office then helped pull it all together, again with clear and consistent communications and pain-free!For me, THIS is how every dealer should work. No waiting around, no games, no wondering and stressing. Thanks to everyone at Hodges for the stellar experience!

AM
Review №19

I cant speak highly enough of the guys over at Hodges Mazda!! They are not like your typical dealership, they are more like family!! The service manager Rodney is top notch at taking care of his customers... Vince, same...he makes sure youre taking care of from the first point of contact until the end... Jarrod helped me with my vehicle in service and it felt more like getting my family to help me than a regular service department.... Hodges goes above and beyond to make sure their customers needs are met the first time you go!! Great place and even better team... Thank you all so much for the wonderful experience!!

Ti
Review №20

Recently purchased a new CX5 from Hodges. We are very pleased with the vehicle and service provided. Our salesman,BrianChiefHartwick,provided superior service and made the deal happen. Chief took the lead, found the vehicle we were looking for, and we worked out a deal over the phone. We had contacted several dealers. Chief and Hodges were by far the best!

De
Review №21

Hodges Mazda team definitely knows how to make sure their customers are well taken care of. From the second me and my mother stepped onto the dealership, everyone was welcoming and kind. My salesman was Corbin and he is phenomenal. He worked with me on getting the exact vehicle (trim) and price I desired! I recommend Hodges Mazda and Corbin as your salesman. You will not be disappointed!

Ke
Review №22

Test drive was good for figuring out if we liked the vehicle. Dealership was clean. Brian answered our auto questions. Had a bit of an issue with final negotiation to purchase the car. However Matt respectful rectified the situation.

Ka
Review №23

I would like to thank Eric Singer for helping me purchase my 2020 Mazda 6. Eric is a Mazda guru and truly cares about his customers. My whole experience at Hodges Mazda was amazing. They treat you with such kindness and make you feel like you are the most important person there. There is no pressure at all and the dealership feels very upscale and warm.

Ro
Review №24

The personnel at Hodges Mazda that we interacted with were great. They cared for us by listening to our needs for a family vehicle. From start to finish the process felt smooth and easy.

Ma
Review №25

My husband and I worked with Alex at Hodges Mazda yesterday to purchase my MX-9. We had a wonderful experience and as someone who hates buying cars that’s saying a lot! Alex was polite, friendly, and informative but not pushy which I appreciate. We truly felt we got a fair deal and I love my car!We also had a great experience with the sales manager & the financing rep Clayton. Will definitely return to this dealer in the future and would recommend to anyone.

Sh
Review №26

After attempting to purchase the same vehicle from a Mazda dealership in Orlando and receiving terrible customer service, I called Hodges Mazda and spoke with Malcolm who couldn’t have been more helpful and accommodating. His attention to detail and outstanding customer service helped me to make what is a very important decision easy to make. I would recommend Hodges and Malcolm to anyone looking for a great car and great service to match.

Ha
Review №27

Hodges Mazda was phenomenal! Our salesman Jeff was outstanding. Best car buying experience, hands down. I did my research, they did their homework, we made a deal. I felt no pressure while I was there, and it was actually fun! 10/10 would recommend:)

T'
Review №28

I went and visited Hodges Mazda with the exact cat I wanted in mined. When I arrived, I was immediately greeted and serviced by one of the workers. He was able to bring me to the selections of cars I had in mind. From there on, I was serviced very well. I truly enjoyed myself there. I was able to get the exact car I wanted after being encouraged to test drive before buying. Thank you Hodges Mazda!!!

Pa
Review №29

The whole process was simple and amazing. Alex was knowledgeable about the car we wanted and Easy to talk to. We were able to quickly trade in our existing car, Hassle free. Clayton in financing also made the experience faster And better than the first time we purchased a car. We are very pleased with our Mazda and with the dealership!

ti
Review №30

Jeff and Vince went above and beyond to make my Mazda CX 5 purchase a huge success!! I just moved into town and they gave me a peace of mind knowing I’m in good hands with not only the purchase, but also with future services required. Big thanks to the Hodges Mazda team- you all are amazing and I’m grateful to be a part of the Hodges Mazda family!!

Re
Review №31

Nick and the rest of the team were fantastic. Every question answered. 100% transparency and top notch service through all departments to get me in an amazing vehicle. Thank you Nick and the Hodges Mazda team

Ch
Review №32

Chief was phenomenal, extremely knowledgeable and accepting of what I wanted and was looking for. Asked questions but never got pushy. Staff all acted extremely professional and well mannered.

Ad
Review №33

Not the greatest experience with the service department. I had an appointment for a front end alignment and showed up about 5 minutes early. It was almost 2 hours before the vehicle was actually serviced although the 30 minutes to service the vehicle was satisfactory. After waiting 2.5 hours total, they brought the vehicle back to me with the underbody splash guard improperly installed. The service advisor brought out the mechanic who worked on the vehicle and tried to convince me that it was like that because there were missing screws and there was nothing to worry about. I told him that the splash guard should not protrude that low and would definitely impact objects on the ground and rip it off the vehicle (safety hazard). He then drove the vehicle back into the shop and I waited another 30 minutes before the work was completed. I could have fixed the problem in less than 2 minutes with a 10 mm socket. Everyone was very friendly but I feel like the time it took to service the vehicle and failing to conduct proper quality assurance with the splash guard was not satisfactory. Perhaps next time as the day progresses, contact the customer and ask if they can show up later so their vehicle is serviced within a few minutes of showing up. Additionally, adopt a system where a second mechanic spends 30 seconds reviewing the general condition of a vehicle to ensure all components are properly installed and all tools are accounted for.

Fa
Review №34

Thank you the Hodges team and especially Austin Cannington, who helped me find my dream car! Thank you for making this a 5 star experience and I love my 2021 CX5!

Se
Review №35

Absolutely wonderful experience. Amazing service by Kareem. He helped my wife and I both buy new cars and the entire process was smooth and friendly. I’d absolutely recommend Kareem and work with him again as well. The whole staff are always so friendly and courteous, it’s a pleasure to do business with these fine folks.

Sa
Review №36

Neil And Austin C were amazing! Austin was busy at the time we arrived to see the vehicle, but he advised Neil would be able to help. He stepped up and was so great we bought that night! We didnt buy the truck we came in for, however, Neil went above a beyond to help us with the Ram we purchased.. He answered all of our questions patiently and even stayed to make sure we worked out the financing. Once we started the paper work Austin C took back the reins! Austin was so nice and very calm, which makes the buying process much much easier. I highly recommend this location. Very clean facility and everyone was so nice. I just want to say Thank you guys for the wonderful customer service, its people like you that make a difference!

fr
Review №37

Excellent Experience from beginning to end. Ryan did a great job. Thank you Hodges Mazda for making this a positive experience!

Wi
Review №38

Chief IS THE BEST. Very honest. No high pressure sales . I drove 5 hrs. from South Carolina and I am so glad I did. Everyone at Hodges is great. They appreciate your business instead of trying to scam you. This is the way car buying should be. A great deal too!

Pa
Review №39

Jeff Stoll was a top rate person. Easy to deal with, no pressure but plenty of follow through. He made this the hands down best experience I have ever had going to a dealership. I would recommend Jeff and this dealership to anyone looking for a Mazda or any used car. Everyone at the dealership was friendly but it wasn’t forced, they truly are a friendly and helpful to the last person.

Jo
Review №40

Malcolm was amazing. He showed me the vehicle, then he and I took it for a test drive. He and I talked about my job and he was very engaged. He and the entire staff made me feel very at home at Hodges Mazda. I would definitely recommend Hodges Mazda if you are searching for a new vehicle.

Be
Review №41

David was very helpful and nice towards my family and I. He helped me find my first upgrade. Would definitely recommend anyone who is looking for a good family car to come check out Hodges Mazda! Thank you.

Eu
Review №42

Jeff Stoll was great, easy to work with, and addressed all of my questions and needs. Tim from the Finance dept. was also wonderful and made finalizing the sale as easy as possible. I had some follow up questions/requests after the sale and he was quick to assist me. The overall dealership seems to have a good culture. Glad to have worked with this team!

Ma
Review №43

Can’t thank Corbin and the rest of the team at Hodges Mazda enough for helping me find the perfect new car! They were incredible to work with, very personable, understanding and professional. Love my CX30, it is perfect for my lifestyle. Thank you!!

Ha
Review №44

I had a great experience! They are all super nice and They were very honest and real and I really appreciated it. Definitely the nicest dealers I have delt with. They stayed 2 hours past closing so I could fill out the paper work and didn’t seem to have an issue with it. Alessandro Sousa, Drew Woods and Jason Stephens were the 3 people who took care of me and they were all fantastic!! I would definitely recommend Hodges Mazda! Thanks for making it a great experience.

Ka
Review №45

6th purchase and still absolutely love the team at Hodges Mazda. Carmine, Thomas and Tim take great care of our family and helped us find the perfect car for our son. Stellar service - and we will be back

Ma
Review №46

Everyone was very professional Ryan was wonderful and they made sure I was very happy with the car and they checked it out so carefully and found whatever needed to be fixed and were gracious about fixing everything for me all I need now is I need someone to help me set up my phone to my car and that kind of thing Im going to stop by the dealership one day and get that done like I said I was very happy with the whole experience Tina skipper

St
Review №47

I went to this dealership three times and spent about 20 minutes walking around the lot as there were two cars I was interested in. While I was there I was passed over and NEVER approached as there were about 7 salesman sitting outside but clearly they do not want to sell any cars. So I took the hint and left.

Sy
Review №48

Had a great first car buying experience! Ryan answered all my questions and gave me a ton of great information. I felt safe with my decision to buy my mazda here as well as confident. The staff is great and I appreciate them all for making my first car buying experience so smooth:)

Sh
Review №49

We were searching for a car for our son in college. We were referred by a friend to Hodges Mazda. Upon arrival, we were greeted by Austin Lynch, who became our salesman. Austin was very informative, personable, and most importantly to me, not pushy or full of BS. After finding a Mazda 626 that we liked, he worked the numbers with his manager, Vince Rafael, and we came to an agreement. Vince then spent the next 45 minutes just talking to us, after the deal was done, which I found refreshing because the deal was already done. I hate car shopping, but my experience with Hodges Mazda and their personnel was great and I highly recommend them if you are car shopping.

Dr
Review №50

Jeff was amazing. He made the car buying experience fun and stress free! Couldnt have asked for a better person to do business with. Truly grateful.

Am
Review №51

I had been putting off this whole experience for about 4 months. Buying a car is is stressful. Thankfully Jordan, Corbin, Vince and Clayton made the whole experience stress free. I got exactly what I wanted at a price that worked for me. They actually listened to what I wanted and didnt push or pull me into anything just for their benefit. I would definitely recommend anyone to come here. Everyone was so friendly. I ended up in the perfect car for me and my budget.

Ga
Review №52

Chief helped me with my purchase for my new Mazda 3. He was absolutely amazing. Most of the time I couldnt even tell he was a sales person because he sure didnt sound like he was selling me anything. I went to a few car places and he was the only one I even wanted to continue speaking with.

He
Review №53

Neil was my contact but the whole team was great! Made sure any and all of my questions were answered and worked magic to get me into the car I wanted! Thanks guys!

Ci
Review №54

Wow, just had my first experience with Hodges Mazda and was absolutely delighted! Our salesman, Austin, had the perfect balance of friendliness and knowledge - no pressure, he didnt babble about every feature of the vehicle (we could see those for ourselves) - he told us EXACTLY the information about it that we needed in order to make a decision and he KNEW this car. The dealership is lovely and offers perhaps the most streamlined purchase experience weve ever had, by a welcoming, professional staff. They didnt drag anything out, each step was efficient and they kept us moving right through selection, negotiation, financing (we appreciate you, Clayton!), trade-in swap and presentation of our new Mazda. Before we headed out, Austin made sure all questions were answered and that we were set up with the awesome Mazda app that facilitates our ownership in FUN ways. We are so thankful for you, Austin! I cant wait to bring it for its first service which I fully expect to go just as smoothly as our purchase. Shout out to the Hodges Brothers for running a dealership at this level of excellence, especially post-pandemic when we were seeing low inventories and struggling staff everywhere we went before Hodges. Looking forward to the relationship for years to come, Hodges Mazda!

An
Review №55

My experience @ Hodges Mazda was great!My salesman Chief, understood my needs, and helped me get into my first new car. I’m truly grateful for him, as well as the managers, and Clayton who was my finance manager. This experience is something that I will remember for the rest of my life. 😁

Ad
Review №56

I am still in amazement at the efforts that were made to get me into a more affordable vehicle.I am now in an adorable 2021 Mazda6 Sport, thanks to my salesman, Austin Lynch!Not only did this dealership help me in the long run, the process was so much faster than any vehicle transaction I’ve ever been apart of. I got to the dealership close to 5:30 p.m. and was home by 8:30 pm.Very pleased.Highly Recommend. Make sure y’all talk to Austin Lynch if y’all are looking for your new ride.

Ja
Review №57

Got helped by Alex to find a car that would treat me well within my price range. He did a STELLAR job, I cant rave enough about this dude! It was especially cool having a guy my age as my salesman. Polite, laid-back, zero pressure, this dude is your MAN for buying a car!

Ch
Review №58

This place is great..Ryan and Neil were amazing to deal with. They made buying a car very easy🤩

Zi
Review №59

I had quite a positive experience at Hodges Mazda. Jeff was extremely helpful and informative. We found the perfect car!

Su
Review №60

Had a great experience with Corbin. He was very knowledgeable about the car I was looking at and patient with me throughout the deal. He was friendly and we had a few laughs. The entire experience was painless, which says a lot when you’re buying a car! I would definitely work with him again and will recommend him to others.

Za
Review №61

This dealer is one of my go to for major things my Mazda needs. They offer great service and people there are helpful. I gave it 4 stars because I have gone 2x now for tire/brake service and both times they forget to give me back my wheel locks.

Je
Review №62

Went to Hodges Mazda to see the Mazda 3, and we were so lucky to get Austin as our salesperson! He is the BEST car salesperson in Jacksonville, FL. He was able to answer all of our questions about the vehicle, had an amazing attitude and just a super nice person. He asked us the right questions without being pushing and he LISTENED to what we were saying! I cannot stress that enough, he LISTENED to what we wanted and he was not pushy at all.Austin pointed out the features and benefits of the Mazda 3 and we were very surprised with the car. While they did not have the vehicle we wanted at the moment, Austin kept in contact with us and when a vehicle that matched our needs came in he let us know.Besides being impressed with the sales team at Hodges, we were impressed with the Mazda brand.

An
Review №63

I had an excellent experience at this Mazda dealership! All of the staff were very friendly and helpful especially our salesman, Austin Lynch. He assisted my boyfriend and I with finding exactly what we were looking for! He went above and beyond to get us extra items for our new car and took the time to explain all features and perks of buying with this Mazda dealership. I will be back when buying my next car! Ask for Austin when you visit! Rated 10/10, thanks again! 😁

Ap
Review №64

We had a wonderful experience! The staff is kind, hospitable, accommodating, and most importantly transparent! Austin was so easy to work with and made the experience fun and relaxing! 5 huge starts to the entire team!

si
Review №65

Ryan was very helpful in picking out the vehicle that would work for me. He made the shopping experience a whole lot more fun. I ended up picking the mazda 3s premium hatchback. So far best car i have driven ever.

Mi
Review №66

There business model is to sell cars to desperate people who cant do basic math. If you are a well qualified buyer stay away!

Al
Review №67

Had a great experience at Mazda. It took me three trips there to decide what car I wanted and the staff was so patient and friendly. Austin C was my salesman and he did a great job getting me in exactly what I wanted, for a great price! He was friendly, professional, and informative. 10/10 recommend hodges Mazda! Ask for Austin C!

Ro
Review №68

My Experience was excellent.. Due to mySales Associate Corbin Johnson..Very professional and provided me with what type of vehicle I wanted.. He was veryInformative about the working of my vehicle as well.. and always with a Smile..Again I had a pleasant experience becauseOf Corbin.. Thank you💫

Re
Review №69

Met classic Brian and had a fun time negotiating for vehicle perks. Clayton made financing easy since we came prepared and have worked hard to earn our way. This is such a great 2020 holiday gift 🎁. We are thankful for this vehicle and will be producing more live streams outside now that we have a larger ride to film with.EDIT 1-12-2021A few hiccups have caused us to bump down the score to 4 stars. Although things were handled promptly with the issues, it took extra time and money to fix the issues that shouldnt have existed in the first place. Dealer Spec Sheet listed spare tire and the car didnt have it. It took communicating with upper management to start the process of getting the spare tire.After driving the vehicle on and off for 2 weeks, we were also noticing a tire leak in the front passenger tire. Upon further inspection, the tire was previously repaired on the outer-wheel wall and the small rubber patch was coming off. A certified inspection should check for these type of things. Make note and inspect all your vehicles tires for repair patches and bumps. Earlier that day, we had the foresight to purchase the additional tire warranty in the event there was an attempt to charge us for any tire issues.After explaining the situation, the service rep acknowledged the tire needed to be replaced. However, before I told them about the protection plan that we purchased, they asked about a payment to fix the issue.Employee attire needs adjustment since Id prefer not seeing red underwear from a staff member who wore their pants below their butt. After 3 hours of waiting, the tire was repaired, they did a maintenance check, and we got a free car wash. Then, we were on our way.As a side note, I would like to see some sort of seating outside like park benches or a picnic table. I did not like that all seats were inside (during covid). The bathrooms should also have contactless options: automated sinks instead of manual faucets and sensor-operated paper towel dispensers.01/21/2021Employees are working to correct issues.2/22/2021My wife and I went to Hodges and picked up my spare tire, and tire kit. Please place up signage for the Parts department since its in a little spot near the bathrooms that is overlooked. Branding increases awareness and sales.We still really like our vehicle👍.3/27/2021The day prior I made a trip and an oil change was needed. I called and luck was in my favor, they were offering free oil changes for veterans for March. We placed the plastic sheeting over the driver seat using the rolls they had outside since we prefer minimal contact from any service member with our car seats. Since it was going to be a 2hr wait, one of the service desk reps drove my wife and me to The Avenues mall where our journey continued (see other Google images we posted). The timing of our shopping trip was just right. As we finished shopping and picking up to-go food, they were there to pick us up and bring us back to our ride. It was shiny and clean again (we had been off-roading the day before). The staff we interacted with were on point. It was a good day. The vehicle I was picked up in was a CX-9. Although it had a ding in the windshield and a stain on the passenger seat rear, the drivers were very safe and accommodating. Human and professional. Thanks for making this visit worry-free and easy.

Br
Review №70

I’ve been in contact with Mazda this week, regarding servicing my Mazda CX-5. And i must say that Lauren is amazing. She is extremely knowledgeable and helpful. I’ve been to many Mazda dealerships and Lauren has by far made this the most pleasant experience I’ve had yet. So thank you Lauren!

Ju
Review №71

Neil Schmidt goes beyond excellence! I responded to an online TrueCar quote of two CX5/AV package available in a price I liked, one of which had just sold and the other, although it was my third choice on color, I knew how tight the inventory was for this trim. I said I’d take it and then he checked into it to find it too had also just sold. One remained in a color choice I just couldn’t put myself in. I was heartbroken. He didn’t know I had to have a car in 2 days. He understood how I had to be happy with my car, and not more than 20 min. later, found my second choice, brand new, which had not hit the computer inventory yet! He got the car prepped & paper work ready, advised me of the bad weather at that time and followed up after the purchase, not once, but multiple times! He kept me and my daughter talking & laughing until the finance time. He is so congenial, I think he could talk to anyone. He stayed to walk us out as we closed the place! Ask for Neil; he will work with you to get you what you want and you will enjoy the experience!

ja
Review №72

Weve purchased 7 cars from Duval Mazda to now Hodges Mazda over the years and although some faces have changed the quality of the staff has never wavered. We had the pleasure of having Kareem as our sales person. He is a phenomenal person, great personality a pleasure meet. He had no pressure on us and he didnt try to sell us something we were not interested in. Hes worked with us and provided great service and we got what we wanted.

Al
Review №73

My experience at Hodges Mazda was amazing! Tim as well as my salesmen did an exceptional job in helping me get into my first car. Id recommend Hodges Mazda to anybody!

Sc
Review №74

Vince, Chief and the rest of the staff at Hodges Mazda are awesome. Super easy buying experience. No pressure sale…and they answered every question. Would recommend them without hesitation every time.

Mi
Review №75

Sales associate Travis Maud was excellent. He also brought in Sales Manager Vincent Rafael for some of the questions we had. Both satisfied our needs and wants and we’re very professional.We are repeat Mazda owners and would recommend Hodges Mazda for sales and service.

Ki
Review №76

Austin helped us out while buying a CX-5. He made it a more pleasant experience and would highly recommend him.

me
Review №77

After purchasing many cars over the years, I am always apprehensive about walking into dealerships, expecting pushy sales staff and the entire car buying process taking too long, etc. But what we experienced tonight at Mazda Hodges was a pleasant surprise and working with Corbin was awesome and should be the standard that all employees strive for. He had a wonderful personality, friendly, and patient with us while we were deciding which car we were going to purchase, he was very knowledgeable regarding the vehicles features while answering the questions and concerns we had. We will recommend him and Mazda Hodges to our family and friends.

Br
Review №78

Great communication throughout the process! Fair price and fair trade in value. At home test drive and at home closing was very convenient with a young child. Customer service oriented!

Er
Review №79

Chief and the rest of the team were awesome!! I had such an easy and positive experience with purchasing my new vehicle!! Very highly recommend them to anyone needing to making a vehicle purchase!! Thanks again!!

Ce
Review №80

I had a good experience dealing with your staff headed by Vincent Rafael.Everyone was accommodating especially Austin C.,it was a one on one customer service with him.Austin has a pleasant personality and an asset to your dealership.Steve in your Service Department is another awesome employee. Thank you to your HodgesMazda@the Avenues staff, i went home happy and satisfied with my Honda CR-V.

Va
Review №81

Chief was very easy to deal with and got us what we wanted. He gave us a very good customer experience!! We definitely recommend Hodges Mazda.

Jo
Review №82

Had to buy a car quickly, called ahead and gave them what we needed. Jeff Stoll took great care of us, we purchased the first used car he showed us! Super friendly, zero pressure.

Mi
Review №83

Thomas made the car buying experience easy! I always dread going car shopping but it’s done in a very laid back way at Hodges Mazda.

Ch
Review №84

We bought our 15 year old her first car from this dealership. They were wonderful to work with. Jeff Stoll did a great job of showing her how the car worked and all the features. He made the experience very exciting for her and easy for us!

Ma
Review №85

Ryan Blawn did a fantastic job for me. I shopped the vehicle mainly over the phone and email. As questions came up he had the answer or a video/picture within minutes. I was very impressed with the ease of the application and how quickly they delivered a beautiful Ford Truck to my house. I would recommend Hodges Mazda and Vince Raphaels team.

Ki
Review №86

Took their time and helped me pick a car that fit my budget. Worked with me to help me get a great car! Austin is a great salesman, and Tim was also great in finance.

Li
Review №87

Have been servicing my 2016 CX5 at Hodges since I moved from Austin in early 2019. The service has consistently been excellent. Most recently I had my car in the shop for repairs and Rodney from Service Dept made a loaner available so I could get my parents to and from hospital. I ended up loving the 2021 CX5 loaner so much I bought a new one. Sales team was just as professional and wonderful as Service dept, My sales guy was Jeff and we also worked with Vince. I was in the ER twice during the purchase of my car and Jeff offered to deliver the car to the house. I highly recommend purchasing or servicing your car with Hodges Mazda at the Avenues. They are honest and caring people who will do what it takes to provide excellent service! Service Techs are great. Always letting me know about coupons or discounts.

Sa
Review №88

Hodges Mazda always provides a great experience. Weve leased 2 cars, bought and sold another, and have had servicing done. They are always helpful, polite, professional and have excellent follow-up. I recommend them to everyone!

Ha
Review №89

Thank you so much for supporting healthcare workers with an oil change & car wash during this pandemic! It really means a lot to us fighting on the front lines to be seen & appreciated! Mauricio was so good to us from the moment my toddler & I stepped into the service department. He wouldn’t even let me open a door for myself. He absolutely went the extra mile to take exceptional care of us. He even went as far as taking my car seat out of my car for me. The service guys also did a great job on my car. Mauricio thoroughly explained to me the issues they found with my car on my level. I just really appreciate the kindness of the entire staff in making sure we were comfortable. The facilities were also very clean. It was very easy to entertain my toddler while we waited thanks to their kids lounge, snacks & drinks! We will definitely be back. Thank you again!

Br
Review №90

We were very impressed with the staff at Hodges Mazda, in particular one of the sales associates, Austin. He was well trained, knew the features of the models and was able to answer our many questions, he had a fantastic positive attitude and excellent customer service. Austin worked hard and went above and beyond our expectations. Highly recommend this dealership!

Za
Review №91

Great experience! My salesperson Kareem was the best. I ended up getting the CX-30.The entire process was smooth and stress free. 10/10 recommend.

Mi
Review №92

I had a great experience at Hodges. Corbin was very helpful and created an easy purchasing environment. I will most likely purchase my next vehicle from Hodges.

Ph
Review №93

Corbin Johnson and the other employees at Hodges Mazda were great to work with. Id done my research so we had an idea what I was looking for and the experience was good in making sure I got what I would be happy driving the next few years.

an
Review №94

I want to thank Drew, Jason and Austin for making my sons first experience in purchasing their car a great experience! They went above and beyond to render great service. They are truly a great team.

xM
Review №95

Went in to look at this Toyota not expecting to leave with it, but Kareem took awesome care of my gf and got her a great deal. Thanks to the whole team there.

Ja
Review №96

Neil did a great job with getting me into a car the same day. He pushed really hard to find the car I wanted and didn’t just sell me on a random car. Even with my credit not being the best he worked hard to get me approved for a loan. I trusted him throughout the process and I drove out and the car I admired. I’m so happy and blessed to have had him be my salesman.

Su
Review №97

Kareem was very hepful, explaining each of the different packages so we knew exactly what we wanted in our new car. He was also very helpful in explaining all of the electronics to us after the purchase.

do
Review №98

Great people to deal with. Honest and friendly. You can get a great deal with this dealership!

Da
Review №99

Brian was helpful and a pleasure to work with. This is my 5th purchase with Hodges Mazda. My experience has always been positive, both sales and service.

mi
Review №100

Test drove a 2018 Mazda Cx-5 and liked the car. When I asked about the price I was told 21,998. However when I went to buy it the salesman informed me that price included 3000 worth of rebates... Military, current Mazda owner, and new car. Well since this wasnt a new car the last rebate was complete BS. Then once he added on the over 1,000 dealer fee the price of the car had skyrocketed to over 26k! Let alone tags, title and tax. Found the same car from CarMax 2 weeks later for 21,998, they only charged a 399 dealer fee.

Information
100 Photos
100 Comments
4.4 Rating
  • Address:10681 Philips Hwy, Jacksonville, FL 32256, United States
  • Site:https://hodgesmazda.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 904-562-1600
Categories
  • Mazda dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Used car dealer
Working hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:Closed
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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