We picked Universal Windows Direct initially because they could install custom height doors of the right material and the price was very competitive. We will use them again and we have recommended them to our friends because of their incredible service. Ray kept us informed throughout the process. Both he and the installers were all very personable and professional. The installers did a great job of cleaning up too. Ray takes pride in his work and he stand behinds his product.

Excellent service,very professional people to deal with.The whole process from beginning to end was excellent. Would recommend them to everyone looking to have new windows. Very pleased with them.

We were exceptionally pleased by the whole process. Ray was excellent to work with and the crew who came out to do the installation were first rate. The windows look great. Check out this company in Jacksonville.

I have already told my neighbors about Universal Windows be cause the are the best!

We are very happy with our windows from Universal Direct. Ray is fabulous to work with, the prices are good (providing windows a step up in quality and they still came in lower than the three other quotes we received), and the installations were smooth! They have now done full window replacements for two rental properties for me and both were older homes with some challenging window situations! Ray was able to make suggestions that were aesthetically, functionally, and fiscally pleasing. We plan to use Ray and his team again in the new year as we start on additional home renovations and window replacements!

I would not recommend this location to buy windows. Ray is not professional. I would not trust him. Very disappointed with the owner Ray. I am happy I did not purchase windows from him.

I was a little nervous because they were significantly less expensive then the other quotes I received, however I could not be happier with the quality and function of our new windows. Installation team top notch; friendly, knowledgeable and professional. Ray goes above and beyond to make sure things are right.

So I have to make sure you guys know, I have had a great experience with Universal Windows. Ray has been our go to guy. Super sweet, patient and understanding and great to work with. Very thorough and fully knowledgeable about windows and represents the company well. AS WELL AS the guys who come and do the work. Mike and his crew did a great job. We were only able to get half our windows done but we WILL be excited to finish the rest over time.Btw, my most favorite and anticipated thing that was installed that I am the most excited and happy about, is our french back doors. They are GrrrrrrrrEAT! LOVE the blinds within the windows.I definitely recommend this company, Ray and Mike and his crew. Thank you for all yalls help!

After searching for 2 years to find a window company that wasn’t trying to rob me, never return calls, disappearing, etc. I found Universal Windows. I’d had no less than 12 quotes and Universal was my last one before losing all hope that I’d have new windows one day. During the pandemic, Ray showed up, wearing his PPE, professional, and on time! Needless to say, he and his company far exceeded my expectations. Installation was done in the very timely manner. The men installing the windows worked throughout wind, rain, and completed the entire house within a few hours. Cleaned up after themselves and if I didn’t know better, would’ve never known they’d been here. I live on a major road and for the 1st time in 20 years, my house is QUIET! If I had any questions or concerns, Ray was right there every step of the way. I can’t thank you enough!!

Professionally installed. We love our new windows and French door. Best price in town.

We had all of our windows and an extremely large sliding glass door replaced in our townhome about a month ago. Ray and the entire crew did an excellent job replacing all of our windows with no issues whatsoever! They arrived to the project when they said they would, and they were finished when they said they would be done! Ray was an excellent communicator and anytime I had a question he was very quick to answer! I would highly recommend this company for window replacement!

Love my new windows..my house really seems sound proof..so good since my dogs tend to howl..expert installers..having updated the windows is a great feature since I am selling the house..energy efficient windows helped with my electric bill..everyone should consider new windows!