Always greet, and pleased with customer service I received. Not only my Moms brought her New GENESIS! BUT before that always felt welcome 😊

My maintenance advisor was great but I hate their facility. Its not comfortable and they never have coffee. They should have a better waiting area for their customers. I hate having to wait on my vehicle and I plan to take my business someone where else.

Keys personnel were friendly, knowledgeable and efficient - resulting in a sale!

Not sure what happened to my last review, but I saw it was not posted....In any case, Andrew Giacoma was great. He helped me upgrade from my Accent (which I also purchased from Key) to my Sonata Sport which I absolutely love.To be honest, I wasnt sure that it would work out, but Andrew made it happen for me. I walked in on a Thursday evening after work, and walked out with a fair deal on a fantastic car. No pressure. No sales tactics. Just good, honest customer service.Its been two weeks now and not a second of buyers remorse :-)Very, very satisfied customer. Great overall experience. I will definitely be back again and again, and refer all of my friends and family to Andrew.

Nick Latka was the best. No haggle, no chat about another car. He showed us what we asked and gave us a great price. We signed and walked out with a great car and a great experience

We were scheduled to take the car to Key Hyundai for an oil change and our service rep named Kaream greeted us and they took the car to have the oil changed in the back and another issue to be checked and in the meantime we waited in the customer lounge and there was coffee and tea and a vending machine with drinks and snacks available. They are good to update us on how the service is going and then our service was completed and then we were able to leave. The area was very clean and the staff was in the area to clean and make sure the rest rooms are clean as well. Both of us have purchased cars from Key Hyundai before and thats why we have the car serviced there.

This was such a pleasant experience to buy my vehicle from Key Hyundai! Joshua did such an amazing job explaining everything for us and made sure we didnt leave without a full understanding of all the features to our brand new 2021 Palisade!!! He even put a bow and bought flowers for my wife and played along with surprising her. I will definitely reccomend anyone to this place. We are so happy!

It is the dealer experience. They are super well-versed in the respective car makes but the prices are high. Quality work, but not the most customer friendly. Also expect to leave your car, even if you have an appointment. They do not work on cars by appointment or first come first serve. I honestly do not know the criteria for determining when a vehicle is worked on.

Bryan Brown is the Man!! Purchased a brand new Elantra from Bryan back in 2002 and Today he found the perfect vehicle for us! A Beautiful 2017 Sonata!! Thank you Bryan for another Amazing Experience!!

Had service work done. Mary was very helpful and explained all that was done. Great experience!

Horrible experience and will never buy a vehicle or even consider buying one here.

I was in search for a vehicle to surprise my wife on her 50th birthday. I had purchased 4 cars from Key GMC/Hyundai in the past. Naturally I went back there to look for the right vehicle for her. As I arrived and exited my vehicle, I was greeted by Salesman, Scottie Dean. I told him what I was looking for, ( pre - owned vehicle that was low mileage). Scottie immediately took me to the used car area and I found the perfect vehicle that I was looking for. I went to my credit union with the purchase order and returned the next day with a check. Scottie had the paperwork ready and it only took about 45 minutes and the vehicle was mine.Scottie went the extra mile to assist me in hiding the car at the dealership until my wife’s birthday celebration so the cat didn’t get out of the bag.If you are searching for a new or used vehicle, I recommend Scottie. He gives you your space and is not an overbearing salesman.

Great place to do business

Amy is a superstar ⭐⭐⭐⭐⭐She told me exactly what my car needed helping me to make informed decisions.

Key Auto service department is great. Pat the service manager always goes out of his way to make sure customers are completely satisfied.Pat hasnt been the service manager now for nearly two years. Tony the current service manager is great. Pat is back working in the shop as a technician so if your car needs service work ask for him to be your technician. He has years of experience as prior to his many years in management he started there as a technician over 40 years ago. He will fix you vehicle right the first time.

Got new brakes on my full sized van. They did a good job and were very helpful in telling me about my vans condition. The prices were too high! I dont think Ill get brakes done there again. The waiting room was fully stocked with drinks but the seating was very uncomfortable.

Quick pit stop really messy when putting liquids in my car

I couldnt be happier with the service my son and I received when we visited Key Auto yesterday. Both Don Shiver the salesman who Sold my son a SUV and the business manager, Mike Deutsch, who handled the paperwork with buying process were outstanding. Don made the effort to find out exactly what my son was looking for and wasnt pushy. My son Loves his SUV and this makes for a happy mom. Job well done, Don and Mike!

Great service although not in my home town area. Honored my warranty and no charge for anything!

This company ought to wrap and sell their technically and personally perfect abilities to meet the needs and demands of their customers. They were beyond and above any other dealership Ive visited in this area. I was interested in a good used car, and I bought an excellent used car...One that came with the kind, understanding, helpful and surprisingly pleasant non-forceful sales technique that made me a very happy customer. The young, well trained salesman was more interested in what I was able to buy than what he had to sell. Ill be back!

I needed tire repair and maintenance.

Our Sales Rep. Richard Rood was excellent! He went over and above to put us in a new Buick Encore. We had been traveling and my husband wasnt feeling the best. The transaction went off without a hitch and financing the balance after the trade in was smooth. This is my fourth Buick from Key and I couldnt be happier. Happy New Year.

Went in for service. Mr. Johnson in the service department was awesome. He took care of my needs and helped to ensure I was informed through out the process. Definitely will be back. Thank you Kareem.

This review is for their service area. Everyone there is extremely helpful and personable. They know their job and they all do it very well. I have yet to take my car elsewhere for oil changes, etc.

Great service.. Fast and price is fair.

Always have great service here!

Super nice sales lady

Good service, professional attention

The sales associate I worked with was wonderful, I really wanted to give him the sale because of his professionalism and patience as we looked at several options. However, it should be noted that nobody beats our deals is not any sort of guarantee. I was ready to immediately purchase a beautiful vehicle there, but the price was higher than some of the comparable vehicles in the area, which we showed the associate for reference. Unfortunately they were not willing to match and I had to walk away buy elsewhere, which is a shame because I see 90 days later the same car remains in their inventory. All this to say, if you see a car you really like in their inventory, and it is already a price youre willing to pay you should absolutely go, the sales associates are so friendly, but do not expect for them to make a fair deal into a great one.

The Hyundai service department is spot on. Last few times bringing our cars here for service have been very good experiences with Kyle and Kareem providing top notch customer service. Its refreshing to have a positive interaction with a service department. Great job!

Andrew Giacoma helped me lease a 2019 Encore. He was very open with us from the beginning and fought for the price we were most comfortable with. Very smooth and pleasant experience. Would highly recommend working with Andrew at Key Buick!

Excellent- well organized

Loved our sales person. He was very relaxed, showed us just what we wanted to see and didnt pressure us into making any quick decisions.

Key is a different kind of dealership! They treated me with no pressure and I never felt like they werent being honest with me! They gave me a very fair deal on my trade and they walked thru the whole process with me! My salesperson Brian was awesome and never pushed me! Overall it was a great experience and I would highly recommend checking out Key for your next vehicle!!!

I have mixed feelings about the service. The service representative, Dennis was very helpful and professional. Below is the outline of the events.1. I had the vehicle towed to the dealership because it would not start - I thought it needed an alternator, but it turned out to be it needed a starter.2. I was notified that the check engine light came on showing P0333 code (Bad Knock sensor) after the starter was replaced (an additional cost). Given the knock sensor is so close to the starter some damage to it could have occurred during the installation, or it just needed to be replaced - so it was. Additional cost.3. When I picked it up the check engine light was still on so I left it to be determined why.4. I was notified that another problem was found - the ECM computer module needed to be replaced for and additional approx $757.00. I advised the service rep I didnt want the additional performed and I would just pick-up my car.The check engine was not on when I left the dealership. Maybe it reset itself...I dont know - time will tell. I was disappointed with that aspect of the service because my check engine light was not coming on before the service was performed (Starter and knock sensor was replaced) and then the ECM Module had gone bad and was not picked up during the initial diagnosis. Makes one wonder!!!!. Again, Dennis was

Waiting area is nice if you are having your car serviced. Lots of goodies and snacks.

Great people and great prices.

Found the car on line, called Chris Mason at Key to see if I could add a few things. Everything worked smoothly, I knew just what to expect monitarily before I left the house. Easiest car purchase I ever made. Dale took care of cleaning/gassing up...thanks everyone!

Rick in sales treated my son very well. Not the easiest buying experience Ive ever had but Rick was great.

I would have given 5 stars but the cashier named Angie was so rude to Zach, I cant. Zach and everyone was great. It was my first time there and I will be back. I work in customer service and I am shocked that a person like her would be employed there..

I paid for a wheel cover three weeks ago at the GMC parts counter. I was told it would arrive in about three days and they would call me. I gave it a week then I called the parts department and was told that they were sent the wrong part. I suppose letting me know was not an option. Then I was told that he was sending it back and he would call me when it came in. That was two weeks ago. Three weeks since I paid for the wheel cover. Seriously, I havent called back because its not a huge deal, obviously, or Id have what I paid for, but I have to wonder if their parts department doesnt care about quality service regarding a $95 item, does their level of giving a hoot amplify by the dollars that I spend? Or is this just how the whole operation runs no matter what Im buying?

The waiting room is clean and had complimentary water bottles. The staff was friendly and really seemed to have my best interest at heart

We own 4 hyndais in our family, these people made shopping so easy ( bought 4 hyundais from different locations in jacksonville/st augustine.)out of all of them this is my favoraite location. It is a little crowded and the lot is super small but the people are friendly. Two of my sonatas needed the trunk latch rubber fixed. My elentra needed a new battery and it was all done in a timely manner. My sonata then needed a new light system that was replaced in a day. The service center is always packed so make sure to get dropped off or get there courtesy shuttle to get you home and you can go back later for pick up. Juat over all a great company.

Quite possibly one of the best experiences Ive had at a dealership, the staff are very knowledgeable, have a GREAT sense of pride and know what it takes to get the job done, very professional, and caring as well.

Quick service. Friendly folks.

Great service here, nice people and fair price.

Very goog

Great customer service & timely.

Great sales and service department. Very friendly and helpful. Rob is wonderful.

Had a Wonderful experience. Jane was Wonderful. Would recommend this dealership to others.

Great service!

Bought our very first Hyundai here.I visited another Hyundai dealership before this one but this was much nicer.Overall it was a good experience and not too much hassle making the deal. I have already sent one of my neighbors here month later to buy his own first Hyundai and he too was very pleased.We are so impressed out our santa Fe sport with ultimate package.Glad we choose this over the Acura RDX.

Great Customer Service, ms. Sharon in service is very nice and professional. Also me Kayla is sweet.

People work there (service & parts) not helpful and rude, they seams like they dont wanna be there.

Amazing, everyone one is super friendly and willing to help. Thank you

Andrew Giacoma sold us our van and was great! Wonderful experience here-plan to come back to Andrew when ready for our next vehicle!

This has been one of ny best experiences ever dealing with a car dealer. I will definitely recommend Key Auto

I worked with Andrew Giacoma, and he was very helpful. It was a very relaxed experience from start to finish and I was glad to give Andrew my business.

Had repairs done at the body shop. Work was excellent, car looks like new.

Great customer service in the service department. Fast effiecnt service too!

Just needed to purchase a key fob as a gift...parts department was helpful, fast, & friendly

My spot and David Hayes is the man to see!!

Max Reavis recently sold me a GMC Yukon Denali and I have to say it was the most pleasant experience I have EVER had buying a car! I have bought a lot of cars in town over the years from Audi, Land Rover and Mercedes and while I thought those experiences were good they pale in comparison to working with Max and Key GMC. Abundant inventory, beautiful dealership and a no pressure no BS sales approach that made me feel good about spending money there. Every person I dealt with from the top down was amazing. Recently took vehicle in for maintenance and the great experience and professional definitely carries over to the service department as well. Great organization all the way around.

Sharon was awesome. I was able to get in and out.

Always professional & caring. Always do a good job!

Really great staff !!!Mr. Kyle and Mr Taylor !!!They also have great taste in donuts😁

Great staff that do everything possible to make your visit go well

Working with Key Auto Company has been Truly a pleasant experience. Thank you!

Great job great 👍 people!

Best service dept in Jax. And best buying experience Ive ever had. This is my 2nd car here and Ive had other family members buy there too.

Lovely group of people trying to help people out when they can. Probably going to go here next time Im in the market

We had a very friendly salesman. Overall, very pleased with my visit.

Please Read before you purchase a car.My mother purchased a 2014 Verano, and now it’s just a little over a year later and the reliability of the car has been a nightmare. This Verano has broken down on her 4 separate times. Each time, the mechanics tell us that they can’t find anything wrong with the car. During the last repair, they kept the car for a week, trying to determine what may be causing it not to start. If my mother does not drive the car for a couple of days, it will not start.

Called for service they put me on hold then when i did get someone they they said they would send a tow truck to come pick up after 4 hours still havent heard from anyone no tow truck or anything called back to see what was going on and they kept putting me on hold iam on co2 and in bad health i dont need to be getting upset all i wanted is to get my car fixed i done a lot of bensness with this lot over the years but iam going to take my bensness somewhere else

Terrific follow-up service for a car purchase there

Nothing short of VIP service once again by Jeff Moore. Best in town.

It was a fast job today.lol

This dealership is under new owners and dont work with you like the previous owners did. Conrad is rude and disrespectful to other employees that Ive seen when I was in for service

Professional and very friendly have always did a good job sometimes a little slow

Awesome Trucks

Great customer service!

Friendly attentive service representatives calm atmosphere

Nick the sales person was great.

Friendly service and great work.

Good service guys!!

I love the service that I receive here!

A phone call to the parts department went nowhere since no one answered the call, but in person service was all right.

The service advisor was great.

Key Hyundai has an awesome customer service group in the Service Dept

Always do great work, even if a little on the expensive side. The work is done correctly.

Good people to do business with

Wonderful service department

Super friendly staff.

The best experience!

Josh Sievers is the man to see!

Great service!

Great customer service

The staff is friendly but they are horribly pestering. But, that’s their job. You can’t see the cars without asking someone to take you back behind their gate.

I love this showroom

Great experience!