The waiting lounge is not the best I have seen or waited. It is open and it is hard to focus if you must work or study while you wait. Staff is polite. I have gone for car service. For some reason I trust them in their recommendations and labor. It has been my second experience as a customer. Appointment are available very fast. And with flexibly. Their website directs you to a disconnected phone number, which is very discouraging. Text message alternative is efficient but not recommended of you are driving or have to while you try to set an appointment with them. As per courtesy, they do a quick clean to the outside of the car.

It started as a great experience. I purchased a 2014 Chevy Equinox. My salesperson was nice, knowledgeable and enthusiastic. But, after I bought the vehicle, Ive had a problem getting help. About 2 weeks after buying it, the AC stopped working. Ive called, Ive gone up to the dealership and gotten NO RESPONSE. Ive been without AC for about 2 months now, in 90° weather. I am going to a different place to get it checked Monday 🥵🥵🥵

Management is very horrible! If I could give this a zero I would!! I wouldn’t recommend any one to shop from them ( Sales Services). I recently visited Greenway Nissan location and received terrible customer service i waited 5 hours to receive a false diagnostic for my car from Mr Joseph Stramaglia ( please double check his work) he told me I would need a new motor for my car. Mr. Joe informed me before They could do a real diagnostic I would have to pay at least 1,000 and after that was fixed he would be able to tell me what else was wrong with my car so I had it towed to another Nissan location ( Avenue of Nissan ) Hight recommend them.They told me the problem within 1-2 hours and it wasn’t what he stated and It was less expensive and the car is up and running now. I’ve been trying to contact the manager David Hires for nearly a week before I had to come back to the Nissan place for a refund. I sent out a email never responded I called I got re routed every time. I’m still waiting on a so call refund from them and it’s now 2 weeks. Please don’t be cheap!!! & take your money else where!!

Good professional people there to help you in any way they can! Showed my family a couple of cars and got us the best deal we could find considering our credit and background. Gave us a trade in credit for our old car and gave us a car to use until they checked the car we bought for any issues and to clean it. Would definitely recommend! Thank you Juan and Tianna for making our car shopping experience a good one!

This place is amazing. They are working with me so well to find what I actually want and are listening to my needs and wants. Great place to get a new or used vehicle!!

This dealership blocked their only handicap ramp with a few trucks on display. I’m pretty sure that violates federal law. They wouldn’t move the trucks out of the way and we had to throw my mobility walker over a concrete barrier. It was really disappointing and rude, especially for someone who needs a ramp.We came to buy a car they said they had online, and we called for confirmation, and we were told that the specific car was there. However, they sold it multiple days ago without telling us and we drove 1 1/2 hours to get out there for nothing.It was very weird to be there, it had a negative environment. The people were miserable, especially with their language and facial expressions.We went to Nissan of Orange Park instead, who gave us an absolutely perfect, open and warm experience. They got our business!I would avoid this dealership, especially after reading the other reviews.

I Love Greenway Nissan there service is excellent,I recommend 2 other person to buy a car and they love them Hooray good Job Greenway Nissan.

Saleman was very friendly and got me the deal I was after. Offered a very fair value for my trade and priced the car I was looking at perfectly. In the end I did not make the purchase only because I could not give up my car that I love. When I am ready to make my trade and purchase I will definitely be back.

Salesman Troy, darkskin no hair, is the worst salesman there. No customer service skills, no respect for human beings, we will never go here again nor refer anyone here, HUGE STAY AWAY SIGN

I would not recommend selling a car here. I requested offers for my car via the Kelly Blue Book website and was contacted by this dealership. Someone texted me and asked what price I was looking to get for my car. I told them what I had already been offered from another business and they replied that they could beat that price. So, I drive across the city to have my car looked at to get their offer. After I arrive, they tell me that although its in great shape, they can only offer me half the price of what they previously told me they could beat (due to the year, make and model of the car...which they were aware of when they told me they could beat the price).

John Herrington was eager to earn my fleet business, however after the vehicles arrived damaged he wont return calls or text now. He insisted he would make the deal right but its been 14 days and no reply after calling multiple times a day. The general manager (George) didnt bother to help make the deal right either. Ive dealt with many dealerships and this one tops the worst experience Ive ever had in 59 years of business.

Great service, no appointment and was done in a timely manner. Staff was very informative.

Great place very friendly and helpful staff. I would definitely go there again to buy another vehicle

So far so good. The communication and services between customer and customer service have be on point. Thanks for great service.

Sara is very honest and understanding. When she doesn’t know the answer she will do whatever it takes to get your questions answered. Highly recommend going to her!!

Bought our 2nd vehicle here in less than a year. Salesman was good

My experiences so far with Greenway have been mostly positive. In a short span I have bought three vehicles from them. Only not so positive experience was my second vehicle had mechanical issues, it was used and they provided all the support to try and solve the issue, but in the end had to trade in the vehicle that I only had for a 2 days out of 2 weeks and buy another. Otherwise, had been a painless experience with all three vehicles, would recommend if looking for a Nissan to give this dealership a shot.

Great experience with Juan Lugo! The used car I bought was in pristine condition!

Great customer service. Great experience from the salesmen. Antwan. Stanfield

I was very upset this time I went to get my oil change supposed to get an a complimentary Car Wash they took it upon themselves to do a recall when they did not tell me that was what they were going to do I had to be to work at 12 very upset

I have did business with them for over 20 years! Usually have great service! Was disappointed that things left in disarray! Guys please! Put stuff back!

See Nicole if your interested in buying a car. Victor from finance was awesome too. Everyone was pleasant and made the experience more enjoyable. Thanks to everyone there. I Love my new Rogue!

Salesman Antwan Stanfield was extremely helpful. Made our experience so amazing! The dealership staff was also very professional.

My husband and I drove from Georgia to Jacksonville, FL, to see three cars at Greenway Nissan of Jacksonville. (We were most interested in a pre-owned Nissan Murano.) My husband chatted extensively with someone online at the dealership named Priscilla, and he told her what cars we wanted to see and when we would arrive. She directly confirmed that all three vehicles would be available for us to see.Upon arrival, Priscilla, who apparently only deals with internet inquires, quickly passed us on to a salesperson. He had no idea what we wanted to see or where to find it. We walked around the dealerships large lot with him while he haphazardly looked for the cars we wanted to see. We eventually found two of the vehicles ourselves, but not the Murano. The salesperson hemmed and hawed and wandered the lot for a while more (with us in tow again) before saying he couldnt find it. We waited while he checked the garage, but he came out and said it wasnt there, and he didnt know its location. By this point, we were frustrated at the wasted time (a little over an hour to drive down and then wandering around the lot), and we left. The salesperson tried to get us to go inside the building to meet the manager, but we elected not to waste any more time at this dealership. They didnt seem to care at all about our appointment or our needs. We will look for a car elsewhere.

Very professional, courteous and practiced social distancing. Will come back again.

I bought a car from Tharius he was the best.

FRAUDS! The lied to us about the price of a car just to close the sale. Ken was the name of the salesman and Glen is the fiancé manager. They over charged us $1000! They claim this was to get us a better interest rate which is a LIE! They did not explain or mention this to us until after we got the printed out bill we had already signed for. When they have you sign, they use an IPAD and you do not see the total amount. All you see are the little boxes that you have to click. You assume its for the same price you agreed to! We would have never agreed to this price and they knew that. This is so close to being illegal its scary. They know exactly what they are doing and that is STEALING!

There service dept. is fast and friendly I will keep using the service dept. but nothing else

Now this place and the managers were absolutely a night mare they rude they sale you a bad car.they take your money and so rude a night mare I just do not know how they stay in business...

Great job at helping me check a phone connection I had been having problems with.

Took one of my vehicles in for service. Waited 5+ hours for an oil change and cabin filter to be replaced. We were expecting a call/text message when it was ready, as this was an option provided. Nothing. I had to call them and find out what was happening. It came back to me with scratches in the paint and back glass from the complementary car wash. Extra perk we were not expecting. To top it off customer service manager Nicole was dismissive about the issue, stating “i guess we can take a look at it.” Nope. Done. 3-4 years ago this was the dealership that sold me on my 3 nissans. I won’t be back with this current level of non-performance being their standard.

No service. The sales department commits fraud, violates Georgia laws using deceptive sales practices and the lies even when proven wrong. They were caught in multiple lies and when shown they were they just laugh at customers

Nobody answered the phone calls.

They take care of my vehicle.

Sales staff is nice, wasnt there long went with hopes of a new or new used SUV, car dealers make me nervous so its hard for me to make a fair & bias judgement.

I’ve been to this dealership in the past and had a great experience. Unfortunately, the last time I went it was WORST experience at a dealership I’ve ever had. They try to push you in vehicles you are not interested in and the person we had was not knowledgeable about their vehicles or their own warranty.

I had the worst experience in my life! This dealership does not make sure you, you are on the same page. Tharius the sales rep is new and was so focused on my eyes he was unable to properly help me. He had me under the impression that they were accepting my trade for my new ride. Come to find out he didn’t understand the paperwork no more than I did. The owner/assistant manager George was no help at all, he came over and didn’t fully explain the situation so when I signed my paperwork I thought we all was on the same page and once I realized we were not they refuse to cancel my paperwork and forced me into another car loan. I wouldn’t recommend this place if my life depended on it!!!!!!! They don’t care about people only who they can swindle!!

If youre looking for the best, smoothest sales experience look no further than Kenneth P. Not only did he save me a fortune, he was clear and honest, kept me under budget, and even got me the best package deals to keep my car up and running! Definitely will be buying all my future cars from this guy.

Antwan was Friendly and really nice helped me get a new car!

Mc Donald is always good

Salesman Drew Collins was extremely helpful. Made our experience very pleasant. The dealership staff was also very professional.

The nissan brand does not hold its value. The in house financing is bad for your credit. Refinance is a joke.

Mr.Denis you are awesome! Thank you for your help today!

The Best dealership I been to go see Juan and Glenn they will get you in and out with no hassle!!!

This Nissan Customer Service Is HORRIBLE and the salesman Antwan Stanfield is even worse I wouldn’t Recommend him ever he is very rude and pushy And does not Make the customer Feel comfortable and he rushes you through the whole process After I finally decided on my car He harassed me Every day to do a survey for him and he would tell me what to say and put so it could help him And then he said if I was to do it he would give me a free gas fill up because he would not stop harassing me I finally did the survey & he is not living up to what he promised me

They finally kicked my problem with my car sensor so far everything looks okay

Was a bit disappointed with Services!

Super nice people

Great services

High prices.

Only delership that does not give you free oil change on the new car that was purchased there. Also when you schedule appointment over the phone they will not tell you the price, so they can drop a bomb on you the last minue.

David thank you for everything! you are the man!

It was ok....

Service is great!