user
RPM Automotive at San Marco
3726 St Augustine Rd, Jacksonville, FL 32207, United States
Appearance
RPM Automotive at San Marco
Comments
Is
Review №1

Great service! Worked on my car with fast & friendly service, and you really cant go wrong with a fair price. 10/10 recommend!

Er
Review №2

We had a great experience at RPM; the service was professional and timely, and Chuck and Tyler were very friendly and answered all of our questions prior to doing the repair. Highly recommended, and we will definitely return here for future maintenance. Thanks, guys!

Br
Review №3

RPM is always great to work with. They are timely and reasonable. We have used them for years and never had any issues.

Gr
Review №4

I went in to get an oil changed. The price was more than I’m used too. But then the man at the counter explained to me what kind of oil my car takes and why it was the price it was. And I was so RELIEVED. If he didn’t take the time to educate me on my car I probably would have continued to put the wrong oil in it till someone told me different. Shout out to the desk guy for being patient with me cause I don’t know anything about cars.Great experience, very personal &honest, as well as helpful!

Mi
Review №5

I wouldn’t let any other mechanic work on our cars. They are the most hard working, honest mechanics you will find. They will make recommendations without scare tactics and will be honest about what repairs are necessary. They have never tried to oversell us on repairs. For our most recent repair, they recommended getting the car replaced rather than investing in the repair given the age and mileage on our car. We can’t thank them enough for their honesty and candor. Jeff and Chuck have always been honest and trustworthy!! You won’t go wrong with RPM San Marco. Our family has trusted them for years and we will continue to do so!!

Ch
Review №6

I dont even consider going elsewhere. They take good care of my car, treat their customers very well and at a fair price.

Te
Review №7

Tyler provided efficient details about the diagnostic and repair details with NO hard sale offering multiple solutions. They have been attentive, professional and accommodating to ensure the best value & I would highly recommend these qualified professionals.

Ji
Review №8

A very well oiled machine have great service and dedicated people hats off to these guys

Ky
Review №9

Awesome speedy service for a fair price. Would highly recommend and will be back. Tyler was great .

bo
Review №10

Nice guy at the counter. Even though I didnt have an appointment he still took my car for an oil change.

As
Review №11

Extremely helpful and friendly staff. Helped me get my car up and running and gave me an itemized list of what I needed for my future visits. Cost and labor included in the pricing.

Ni
Review №12

Very honest company. They took the time to find the root cause of my issue which was above and beyond what the dealership was going to do and at a fraction of the price. Pat was very friendly and knowledgeable as well at the front desk. No complaints. Would definitely do business with them again.

Ro
Review №13

Very good work, good customer serviceNice facility.

Si
Review №14

Took care of my tire even though previous switch out didnt show the warranty - good guys

Ce
Review №15

Great service great staff

Da
Review №16

They were fast and super personable on the phone. We needed a vehicle inspection to make a purchase of a used vehicle and the list of items they found helped us determine the best decision for our family.

Ch
Review №17

My husband and I have been using RPM for over a year now for all of our auto maintenance and repair. They have been able to accommodate us day of when we’ve been in a pinch to get something repaired. Great team and great service!

Ro
Review №18

What a great experience. Came in for service, didnt get haggled, had good conversation and was ready to go. Thankful this company gives back to the community.

Ra
Review №19

I love coming here! The staff are candid and truthful with whats going on and are liking to give recommendations based on the safety and wellbeing of the car but also me and my wallet. They are always welcoming and patient when I ask questions. I even got a warm brownie while I was there earlier today! Im sad to be moving away from Jacksonville because I will have to find another mechanic that is comparable

Do
Review №20

Tested a van I was looking to purchase. Quick, and informative. Now I know what Im getting into instead of buying blind. Thanks all

CJ
Review №21

Excellent service. I trust RPM - the customer service is exceptional and the mechanics take good car of my car.

Mi
Review №22

Pat and Chuck were very pleasant and make sure they took care of everything. I had no worries about putting my car in their hands.

La
Review №23

This guy was awesome ...On my way to work this morning i ran over some construction debris which lodge a huge bolt and piece of rubber attached to it on my rear tire. I went home and pulled off the tire and thought I would just drop it off and have it repaired during the day while I took my wifes truck to work. I arrived at 7:45 AM and showed it to the guy behind the front desk. He grabbed it and said Ill be right back and went into the shop area. I totally expected to be there for a while and started reading the newspaper. Within 5 minutes, he was standing outside with my tire repaired and he put it in the back of the truck. When I asked him how much he said he just put a plug in and filled it with air again, NO CHARGE. I went home and put my tire on and was still able to be at work at 9 AM. I wish I had got the guys names, because he turned what was a totally negative day up to that point in to a positive experience, and my wife still got to have her car for the day. I will definitely pay it forward, and needless to say RPM Automotive has just earned my business the next time I have car trouble. Thanks again, and I apologize for not getting your name, but you should be able to recognize this guy for a positive customer experience based on the date and time outlined in my review. Well done sir!!

Ca
Review №24

Highly recommend this for your car needs. Chuck is the man. You pay for great service and work you can trust.

Be
Review №25

They were booked up for the day and I was about to make an appointment for the morning and the tech said he had time since he finished early and I was out in 20 more minutes! Excellent service and answered a few questions I had about another vehicle!

Ja
Review №26

Every year I bring my Porsche in for an oil change. Somehow, since the car is low to the ground, some power steering & brake vacuum assist lines got caught on the lift,all had to be replaced! Needless to say, not an easy, or cheap procedure on a car like mine. RPM stood tall!!! All was repaired.......with a smile to boot! Nick, Chuck & the gang have absolutely restored my faith in humanity!!!

Hu
Review №27

Excellent customer service. Excellent work. Hefty price tag.

Ke
Review №28

Rpm is one of the best in north Florida Jacksonville they stand behind their work with wonderful services and honesty if you want to no what is wrong with your car and want it fixed right rpm automotive is the place to go a special thanks to chuck the mechanic and ms.pat for their hard work and honesty and wonderful customer service.

Jo
Review №29

Very nice and friendly but too expensive for my tastes

Be
Review №30

Chuck and Jeff are extremely helpful and knowledgeable

Br
Review №31

If you need your wheel bearing replaced or wheel hub assembly then this is the place to go especially if your on a tight schedule and need it done ASAP everyone else I called and asked was charging well over $325+ with pep boys asking for $400. Rpm did a excellent job in the time I needed for only $293 only reason I give 4 stars is because aamco charges $265 but would’ve taken over 24 hours to do so rpm is well worth the extra $30 on top of that if you need 2 replacements it’s only $400 that’s a super deal only and always going to rpm

Se
Review №32

If you want honest quality work and service. Please take your car here. I was told by a 3rd party that I needed work, after calling around, RPM was the most cost efficient place to get this work. However they called to tell me, the work I was told I needed was incorrect and all I needed was a balancing of my tires. Which was 300 cheaper than my assumed work. I was ecstatic and appreciative. Most places wouldve just fixed the higher cost issue and found more things wrong. If I need work again, I pray not soon though lol, RPM will definitely be my first stop!! Thank you.Sincerely Maximus,The silver Nissan Maxima.

Ar
Review №33

Did what I needed at a fair price. Took care of me when a dealer sent them an incorrect gasket set. Ill definitely try them again!

Je
Review №34

As a female, I used to detest going to an auto shop. Seems that far too many of them are patronizing and wont take you seriously. RPM is the exact opposite of that: straightforward, clean, honest, and professional.I discovered RPM years ago at the recommendation of a neighbor (full disclosure -- he worked for this company at the time). Now, this is the ONLY mechanic we will use. Chuck and his team are like family now, and they dont ever try to up-sell things you dont need or rip you off.Oh yeah... I also LOVE that they support their community schools, including Hendricks Avenue Elementary!

Ki
Review №35

Chuck always makes sure me, my family and my company are taken care of. There is nothing too big or too small. He bends over backwards for us. San Marco store IS the BEST!!!!!

Ma
Review №36

I am very disappointed with the recent service I received from RPM on Emerson. I will not use their services again and I will not recommend them. I had an issue that they said needed extensive labor. They did not even know if doing all of the labor would have fixed the issue. I told them “no thank you” and took the car to another mechanic. He saw the problem immediately (without all of the recommended labor from RPM) and fixed it without charging me. They recommended service and work that was ridiculously expensive and unnecessary. For the most part, the front desk staff is consistently warm and friendly. However, after this experience, I have lost all confidence in the belief that this business has treating customers fairly and honestly as their top priority.

Ke
Review №37

RPM San Marco (and Philips Hwy) have taken care of our cars for almost 20 years. Theyve given us good advice, kept 5-6 old cars running and safe for our family.

C
Review №38

TY for the exceptional oil change. Your prices and quality work cannot be beat!

Br
Review №39

Chuck and his team are awesome!! Always willing to go above and beyond. My vehicles depend on the team at RPM. THANK YOU GUYS! ! :)

Ja
Review №40

Always a pleasure seeing these people!

Da
Review №41

I went to get an alignment done & they stated they couldnt because of too much rust or whatnot lol. Next week later my right tie rod comes loose on the Mathews bridge. Come to find out there was a bolt loosen but never tighten. Ive never had one issue prior to that visit. Buyer beware of this over priced shop. And if you disregard my warning..at least stay away from the mechanic with the duck dynasty beard!

Ki
Review №42

Ironically ran out of gas in front of this branch and asked for help; help pushing the truck, granted up hill, but from blocking the drive way, a gas container to go grab gas myself, anything. The guy in the office said maybe to wait for traffic to clear and drift back into the street, and after returning to my truck one of the mechanics approached me and stated You got some cash? Ill give you a ride to get gas for a few bucks.Ill wait for road side service, thanks for nothing. This would never have happened at the Ortega branch with chip and his gentlemen! I suggest a training seminar in customer service for this crew.

Ja
Review №43

Service is quick and friendly everytime I come.

Jo
Review №44

Helpful diagnostics (printed on invoice, to include $99 service fee). Free pen.

Au
Review №45

They charge you top dollar, but act like regular crappy mechanics.

Te
Review №46

They are professional, nice and they treat you like family

Mi
Review №47

Quick, on time service. Highly recommend.

JA
Review №48

I went in to have a high performance clutch installed and have them weld a piece of my exhaust. Upon picking up my car, my throw out bearing instanlty went out and they never welded the piece I needed done. The manager explained to me that he would not warranty a part they did not order. I explained to him the part was brand new and their mechanics obviously f****d up. He told me to bring it back and they would weld the piece together and fix the throw out bearing (I assumed for a discounted price since I felt their service was not satisfactory, considering my car was exactly in the same position as when I brought it in $600 earlier). A short time later, he called to tell me the bill was going to be $890. He explained that was for the labor. After raising hell, I ended up spening almost $1500 for them to correctly install a clutch (plus the money for the part) and have them weld something they didnt do in the first place. I was also recommended to RPM due to them having a GT Mustang expert. They are a RIP off and I would not recommend them to anyone!

La
Review №49

Fair, honest and comfortable. Better than the rest!

Ty
Review №50

Best mechanics Ive ever had. Theyre extremely helpful, quick, very reasonably priced, and never make me feel like an idiot, despite my being and idiot vis a vis my car.

Hi
Review №51

Best auto repair shop in Jacksonville. Fair prices and honest work.

Ka
Review №52

Love it.the waitress was excellent!!!

Ja
Review №53

Fantastic place for a quick oil change, the staff is very courteous and speedy

Ji
Review №54

Best place for car maintence and repairs.

St
Review №55

Sat in car and was never acknowledged by the guys working as to how they could help me. I finally walked inside to be told about 45 minute wait, 1 1/2 hours total wait.

Pa
Review №56

I got problems with the generator in my old Ford Taurus on my road trip to Florida. They helped me spontaneously, so that I could get back on the road after 2 hours. They were very friendly.

Jo
Review №57

Always professional. Always clean.

Ed
Review №58

Very Nice people

Ve
Review №59

Honestly I love the Emerson and St Augustine RPM

To
Review №60

Fast cheep oil change

Ri
Review №61

Good place for repairs but just as expensive as a dealership

Ke
Review №62

To expensive

Ja
Review №63

Great auto services

Da
Review №64

To expensive

Ri
Review №65

Great people just expensive

Be
Review №66

Like on the expensive side

Information
6 Photos
66 Comments
4.4 Rating
  • Address:3726 St Augustine Rd, Jacksonville, FL 32207, United States
  • Site:http://rpmautomotive.com/locations/san-marco/
  • Phone:+1 904-398-6982
Categories
  • Auto repair shop
  • Brake shop
  • Car repair and maintenance
  • Mechanic
  • Oil change service
  • Tire shop
  • Truck repair shop
Working hours
  • Monday:7AM–6PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations