I have purchased glass several times from Lee and Cates and those experiences have all been positive. My last order involved two pieces which was handled over the phone very professionally. The glass arrived on time. I was called to arrange a pickup location convenient to me. I will order from them again

Very professional, very nice! This place was ready to take our order and transport it. The glass was the perfect size and it was able to fix not one, but two windows for the price of one!

Matt came to give an estimate and ended up replacing several missing screws and re-seating the glass in the frames of our sliding doors. He also noted that our rollers were worn, called with an estimate and timeframe for the repair-less than a week out :-).John was the technician that installed new rollers for us. He was on time, efficient, informative and cleaned up after the job was complete. Much appreciated!

Window initially measured incorrectly causing a long delay in fixing the window. However, the gentleman was very kind. Customer service was not exceptional. I did enjoy Linda. She was helpful and solved problems without being condescending. I would recommend the company overall.

Great prices! Great customer service! Got my order taken care of quickly. Thank you guys

Once I paid the glass was available for install like 2 days later. Less than a week later the glass was installed in less than 30 mins. The tech that was sent out was knowledgeable, quick and very personable. Hopefully we dont ever have another broken window but if we do, I wont hesitate to call again.

Service was fantastic. They were on time, repair was done satisfactorily and our house was clean when they left.

Lee and Cates Glass are knowledgeable professionals. They arrived on time and ready to work. The window in my second story house had cracked throughout and the team was able to finish the work quick. I will definitely recommend this company to any person looking for a well priced and professional window company.

The company responded quickly and promptly. Glass had to be ordered and it came in relatively quickly and was installed within a day of them receiving it. The gentleman who installed the glass called before arriving and was very polite. No mess was left behind and service was excellent.

I had a great experience when Lee & Cates came out to fix my cracked window. They were on time for our appointment, assessed what what was needed, proceeding with cutting the replacement glass and reinstalling my window in less than 30 minutes. Would definitely recommend them based on their customer service and quality product.

Amazing service! They are fast, affordable and do an amazing job! No complaints whatsoever

We were so pleased with the great service we received from Lee & Cates. They came the same day we called, gave an estimate, and repaired our broken kitchen cabinet glass the day we called. They also secured the glass inserts on all of the other doors for a reasonable price. I highly recommend them for quick and professional service. They also were conscientious about wearing masks when they entered our home.

Great work and workers were very nice.

My experience was a great one. The two gentlemen behind the counter were extremely polite. The service was even better. Thank you again from San Antonio, TX.

Great company! We replaced 16 windows. The installers were very professional...so careful when removing the old windows. I will use them again for all our glass/mirror needs.

Having a main home large glass window out is not fun. You worry about weather, injury and crime. Lee and Cates Regency understood my concerns. Jason explained how long it would take to get the glass ordered and answered all my questions. Matt was very friendly and once the glass was in they were even ready to have it installed same day. We set an appointment for the following morning. Mike called ahead to tell me how far out he was and not only was he on time, but he was early. He was very professional and friendly. He made sure to work safely and explained what he was about to do if he was going to make noise or break glass since I was working from home. I cant say enough about the excellent customer service I received.

Excellent service. Great on-time estimate, follow up, and installation. We highly recommend them.

Great quality of material and custom cuts.Product was ready for pick up way before estimated time for completion.

Best repair experience ever! Brads expertise was amazing! He was thorough in his explanations of his actions and fluid in the execution of his work to replace my windshield! I had used Lee & Cates Glass for residential repairs years ago when I owned a home but never used them for auto glass. Their customer service representative was excellent in explaining the process and booking my appointment for a mobile windshield replacement! The installer, Brad was on time, and had communicated with me a couple of times to keep me informed on when I could expect him! NOW THATS SERVICE! And no it didnt cost a bundle! I wanted to pay personally and was surprised at how affordable the replacement was! EXCELLENT WORK LEE & CATES GLASS! THANK YOU BRAD FOR YOUR EXPERIENCE!

I needed the mirror in an antique piece replaced and Lee and Cates did a great job. Everyone was very nice and easy to work with.

Being on a very limited budget, I was terrified of the prices that I would incur for a large mirrored backsplash, a double-paned window replacement and for two screens to be built. I called many glass and window companies and received the best price from Lee and Cates Glass. They beat the other companies by a long shot . When Paul; from Lee and Cates at Regency in Jacksonville, Florida; arrived he worked quickly and everything was done in a few hours!!! Everything is so perfectly installed, so precise so beautiful that I cannot help but recommend them!!! They were on time and saved me so much money yet I got the most professional and beautiful job that I could even imagine!!! Thank you so much Paul and Walter at Lee and Cates!!!!

My glass technician was on time polite and knowledgeable. I would recommend Lee and Cates to anyone who needs anything glass 😊

Excellent service. I never write reviews unless its legit and these guys were just that. Legit! Highly recommended.

Absolutely superb service with a well professional group of people. I was TOTALLY blown away with the quick service turn-around time. The price was spot on and I’m triply satisfied with the awesome service. I’m leaving five stars. Come get yours. Hey, great is Great!

Lee and Cates built my shower enclosure. They used tempered glass and brushed nickel molding. It is absolutely gorgeous! They were on time and when there was a small issue they reordered the glass and had it fixed quickly. Couldnt say better things about the sale and the installation. They were great with every aspect and gave me exactly what I wanted. Thank you Lee and Cates!

From the beginning their staff have been great to work with. I’ve had the Regency group replace window panes over the years. The team that was just here replaced multiple panes. They cleaned the windows and vacuumed the window areas. I would not have known they had been here if not for the new windows. I would highly recommend this team

We needed a custom glass top for our large conference table for our local law firm and Lee and Cates were fast, reasonably priced and easy to work with. You gave our old table new life! Thank you.

Service was fast and they did a great job repairing a chip in my windshield. The ONLY reason Im not giving 5 stars is that service happened to be on the day that record number of Covid cases were recorded and not one employee was wearing a mask. They can conduct their business however they choose, I however chose to wear my mask.

Very polite, experienced and professional. Highly recommend and will use them again for another bathroom remodel. We also used them for a custom piece to cover our fireplace (to keep little hands out). It didnt quite fit perfectly the first time so they reordered another piece of glass for an even better fit.

Lee and Cates are always reliable. They are nice and reasonably priced.

First class operation! Sharp, professional and courteous. They fixed my rear-view mirror lickety-split without issue and at a reasonable price. I think the exercise took a total of 15 min. I’ve used both their downtown and Mill Creek Road operations over the past couple of years, and they are a great outfit. Clearly well-managed.

From start to finish they were in and out! Had a double paned stationary door and only 1 pane of glass was there. The door 30+ years old, but they did a great job! Highly recommend Lee and Cates! Thanks guys!

Caleb was our installer and he was great! We were scheduled for yesterday and we were running late in getting home and we missed our appointment. He was nice enough to call the office and reschedule us for the next morning. In my opinion, he went above and beyond to have a satisfied customer.The replacement of our windshield was done in about an hour. Professional and efficient. Will use Lee & Cates for our glass needs moving forward.Matt

Excellent Service!

Lee & Cates Glass did a great job fixing and replacing some fogged windows and much less expensive than total window replacement.Very happy with their work!!

1st time having Lee & Cates Glass replace the cracked front wind shield of my car. I have not had good success with the company my car insurance company always recommends, so I demanded to use Lee & Cates......and they were a GREAT COMPANY to handle the job in every way. BRAD....the technition who came to my house was very knowledgable, professional, and was timely. I highly recommend this company.

Service was great. Same day in fact turn around was two hours. Quality was also great. Exact dimensions were met.

Absolutely amazing. I live in a condo on the 3rd floor and got my shower door replaced. They were professional and made my door look amazing. Didn’t complain about the stairs or anything. Definitely would recommend them to anyone. Also very affordable. I’m actually just asked for a quote for my sliding glass doors

Brad installed my windshield at my residence and did a great job. He called ahead and showed up when he said he would. Highly recommend him and his organization

From the minute I walked in to the time I left, they were friendly and ready to serve me. They did a restoration on my headlights which are now much brighter then they were. They were quicker than I expected and I was in and out in under an hour. Id highly recommend them to anyone and everyone!

Office staff has excellent people skills. Friendly.Fair pricesQuality work

Replaced winshield quickly and efficiently. Very relaxed and professional. Great experience which is why i choose L&C over competition.

Lee and Cates replaced 23 windows in my home. They showed up on time, got to work and finished in one day. Thanks guys for the good work.

This was my second experience with Lee and Cates, and it was great! I was scheduled to have my windshield replaced while I was at work however, my daughter spiked a fever and I had to stay home with her. No worries Caleb made arrangements and was able to come to my house and change my windshield without any hesitation! Thank you Caleb and thank you Lee and Cates glass!

Lee and Cates did a great job in replacing some windows in my townhome. The team was very professional and handled the installation quickly and efficiently! Would highly recommend.Thanks,Dennis Smith

Excellent quick service with fair reasonable pricing. Sell you what you need not fluffing up your bill with nonsense. Highly recommend.

Lee & Cates at this location have been our go to store for all our glass replacement and repair issues for years. Always professional, always prompt, and have neatly completed work for reasonable prices every time. Love L & C!

Very helpful, especially with such a small request. I needed a replacement glass for an odd-sized frame. My order was less than $4, yet they didnt hesitate to do it for me! I will definitely use them when I have bigger projects in the near future!

The piece of glass that Lee and Cates cut for me fits perfectly into my tabletop. Their response time was excellent! I will use Lee and Cates for all my glass needs. Thank you!

I have been using Lee and Cates for over a decade. I have always had quality service and wonderful customer interaction. Even when I made a mistake in size, they would work with me to fix the issue without the extra charge (No new glass).

Lee & Cates did an Awesome job on our glass for our table top and they beat everyones price. I will definitely use them again. The customer service was excellent also.

Mike and John were great! Both were very competent and very present.We will call Lee and Cate next time!

Had glass door measured, was told it would be about 7 days to custom order. It was a short time later and the glass came in earlier than expected. The gentleman was very professional and courteous that installed it. He cleaned all the old broken glass up and was very professional and thorough. Not the first time lee and cates glass has helped me and definitely not the last.

I arrived early and they were able to repair my windshield prior to my scheduled time. My repair was excellent and completed quickly. The crew was completely professional and knowledgeable. My insurance agent recommended Lee and Cates over the rival and Im glad she did. Excellent shop.

Lee and Cates Glass is a Grade A++ company. They were fast and professional. Great work! Thanks John.D.Moore

The representative and service was great!

Lee & Cates was on time as scheduled, and did an outstanding job on my window/glass replacement project.

Walter, Jason and the team at the Regency location were friendly, easy to work with and did a great job on replacing several fogged windows at a home my Sellers were selling. Their work made our Buyer very happy. Thanks guys!

This company is great! Super fast and kind people! I will definitely use them again.

Total lack of professionalism. After issues with Safelite I made an appointment last week with Lee & Cates for yesterday. After not getting a call or any confirmation of appointment I called Lee & Cates to be told that their car windshield dept had been acquired by Safelite and my previously scheduled appointment would no longer be happening. No call, text or email update to advise me of this. Had I known this when making my appointment I would have looked elsewhere.

My husband loves Lee and Cates, weve purchased glass and mirrors on several occasions. All the guys are very friendly, the prices are great for custom measurements and the product is available fast.Give Jason a call when you need some glass.

Lee and Cates was able to repair my glass quickly and with no problems.Thanks

Friendly customer service. Very satisfied with the custom order that was provided. Quality service.

The person that helped me was very nice professional and helpful. Only thing I did not like was the price $369 for a window for a door...

Awesome response time, quality work and a price that could not be beat.

Joe was great. He replaced my cracked window in less than an hour. It looks as good as new.

Great service by a friendly professional. Would highly recommend this company for your glass needs.

Very professional. Did a great job from start 2 finish.

Quality workmanship, prompt service and reasonable price for my home window replacement glass. Would definitely use again and recommend to others.

Mike is the best! Lee and Cates is a great, honest and reliable company.

Wayne and Mike Installed my shower doors, they were very professional, completed my shower doors fast. They are beautiful. They did a wonderful job! I am very pleased with the outcome. Thank You. Wayne and Mike.

We ordered a tempered glass to ensure the completion of our swimming pool because the inspector required it. The day of install of the glass came and the glass delivered was not tempered. This has delayed the completion of our pool. They blamed the warehouse for the error. They did complete the job when the correct glass came in but I’m disappointed that we couldn’t finish our swimming pool before my sons birthday.

Great guys, really helpful and I was able to get everything I needed.

We were EXTREMELY HAPPY with the Professionalism that Mike & Paul these two did & OUTSTANDING JOB!! Would HIGHLY RECOMMEND them to EVERYONE!!!! A SPECIAL THANKS!!!! Sincerely Linda & Dennis Schultz

Really quality work. We had a difficult custom job and they handled it with poise and professionalism. Highly recommend.

Great customer service and follow-up. Have had great experience.

Lee & Cates Glass were spot on from the first phone call i made for an estimate and the outstanding work done to replace the 2 broken window panes. The two techs were very professional and completed the job on time. I higly recommend L&C Glass.

Very professional. Did a great job!

Came out same day, very courteous from the office call to the gentlemen that came to our home. We had an issue with large sliding glass doors. They were knowledgeable, trust worthy, and didn’t charge for unnecessary services. Great experience, would highly recommend. Thank you again!

Very friendly and professional. Great job & would use again.

Best service I have had on my vehicle. The process to find a windshield for my 2002 vette during the Covid 19 pandemic was something that many companies would not want to take on, but Matt and Jason had the patience and determination to finish the job with professionalism and skill.

This Organization has been in Business in Jacksonville Forever. They are Super Professional and do Great work. Pleasant, on time and Fair Prices...

Professional staff. Ordered cut glass to cover a desk over the phone. Picked it up two days later. Fits perfectly.

World class service performed by industry professionals!

L&C are great to work with.

Easy to deal with and they a great job .

Love that they accommodated us on the same day. Thanks for the excellent customer service!

Professional precise and fast. Love the work done by Lee and Cates!

The front window on our Van was knocked out by a tree limb. The first company recommended by our insurance said it would be a week or more before the could get to us. Lee and Cates with the representative Karen was able to get us in quickly and did a great job. Thank you for your customer service.

I received excellent customer service today from Eddie and 2 other gentlemen at the Regency location under urgent circumstances.

Awesome company. fast, reliable and friendly service. Would definetly use them for future services.

Prompt and timely to review problem. Ordered glass and promptly returned to install it. Both men that came out were very courteous.

I called one day and two days later my table top was ready. When I picked it up they loaded it for me, a great experience. I’ve dealt with Lee and Cates for 30 years

The only thing I wish is that they would have rushed my order once the found that the first glass was defective. Also would have been nice to have a drop cloth so that the glass didn’t get all over the room when they were repairing glass

The customer service on the first call was exceptional with an appointment set up within minutes. The service call completed the entire windshield and wiper replacement efficiently and in the convenience of my own driveway. I will recommend Lee and Cates Glass at Jacksonville Beach location to anyone!

Tech was very professional and did an outstanding job. Fast and Friendly

The staff are extremely professional, knowledgeable, and responsive. They did an excellent repair job for a fair price.

Not what I had expected. The last time that the headlights were restored, the company took out the lens cover and cleaned the inside of the headlight as well as the outside of cover.When they completed job the headlight covers looked brandnew.The cleaning that your company did not come close to the previous companys excellent job.I could not recommend your company to any one looking for headlight restoration.Nothing personel just business.

We had to have the font window replaced on our Dodge. When we scheduled it the estimator told me 2 - 3 hours. The technicians called when on the way. Robert and Mathew explained what they were going to do to me and started. An hour later they came in told me they were done and what precautions I needed to take.They were very quick, professional and cleaned up when they were done.highly recommend this location

Customer service over the phone was so professional and the whole processThese guys are super professional and nice