They did a beautiful job with my car. It took longer than expected as they had to wait for parts.
The technician was very helpful and even went with the insurance company to help us with our extension for our rental when the issuance company didn’t want to help. They did a great job and helped us out a lot.
Everyone was very professional and took care of me in a timely manner and completed as promised. Even the shuttle driver was a blessing and my repair was done cheaper than original quote so that made me quite happy. I love key Hyundai.
Great customer service and great car care service. I’m really happy with their service.
Had someone scuff my car at work. Brought my car to Keys Collision and they were able to examine, repair and return my car in less than two days. Quick service, and I cant even see the scratches anymore. They waxed, sanded and even cleaned my car before refurning. Well worth the money I paid for the excellent service and lack of future headaches. I would highly recommend this business to any customer.
We are indebted. My driver side door was hit while it was open and almost completely off. The consideration and speed and complete service was beyond any expectations. The repair is impeccable and I think they are meticulous in every detail. We cannot express our happiness and hope to do lots of business in the future. Just not the accident type. These professionals are the only people we will use. That is the truth. A million thanks
Excellent work and superb communications in keeping me updated on progress. Delivered earlier than completion due date. Car looks good as new. Prompt, professional courteous service. 5 stars all around!
The worst customer service very rude vey unprofessional I called 3 times to get an estimate to replace the suspensions on my car they never gave me a price and never called me back. I would never recommend this horrible Business to anybody.
Excellent service from start to finish. Key Collision kept me updated through the entire process. They did a great job on the repairs, with a quick turnaround time. 10/10 highly recommend.
Crystal at Key Auto/Body Shop was both professional and a good communicator. The body repairs to my 2021 Pallisade were thorough and returned my vehicle to its new appearing status. Thank you as I will now try your service department for regular maintanence.Karen (Kam) Durham
The friendliness and knowledge of the goods and service of Representitive Crystal was one that I would recommend to Family and Friends. The prompt, professional service or the Technicians was worth the wait. Thank you Key Collison Center for your quality of service.
Very efficient and knowledgeable.
I couldnt be more pleased with Key Auto Collision. The work they did was perfection and fast. Forrest was super helpful, went above and beyond, and was very honest and kind. If you need car work I highly recommend Key Auto Collision! You will not be disappointed! Thank you guys for all of your hard work and perfection! I really appreciate you all!
Very good job. Paint matches and work was professional.
First off, I’m going to admit I am not the best with cars. I’m 21 and I’m on my third car. I have taken all 3 of my cars to Key Collision and each time I’ve had an even better experience then the last. The first time I had a fender bender, they fixed it within a week even though they estimated me 10 days, it was done in like 3 or 4! I was so happy as a teenager to get back to driving. I then totaled my car after having it for a year and they helped me get everything situated and filled out with my insurance company and answered the thousands of questions I had. I hadn’t been back in quite sometime, thankfully. But then I totaled my jetta right before thanksgiving. This last time I came in, worked with Mr.Forrest Crews. He was AMAZING. I came when they were about to close to clean my car out of all my personal belongings because I got off work at 5 and couldn’t get over there quick enough, without hesitation he offered to help me and assist me in any way I needed. He was so friendly and professional. After I left and went on about my day I received an email asking for clarification on my name and address for the paperwork to be sent to my insurance to take ownership of my vehicle. I proceeded to give the information. The following day, I get another email asking if I wanted to save my sunflower clips I had in my air vent. Let me tell you, these clips were a total b*tch. I couldn’t get them out for the life of me and thought I was going to now be without them. He got them out no problem. He then proceeded to ask me if I wanted them before they came to take my car away. This small gesture may not mean anything to any of you, but those clips were very special to me and I thought I had lost them forever. Without a doubt, even after they took my car away he saved the sunflowers for me. It’s the small things that mean the most in customer service. Just when I didn’t think I could love a business anymore, this happens! I don’t want to take my cars for service or collision work anywhere else, ever again. Key collision will be the place I always recommend to my friends and family when they need repairs. This company has great employees and a great overall work environment.
Forest and his team are awesome. I highly recommend.
They stay busy. They are patient and understanding of their customers needs.
KEY AUTOMOTIVE COLLISION is Superior!!My 2020 Honda Civic appeared as it did when I first drove it out of the dealership 5 months ago! The staff was phenomenal! ...so polite and accommodating!! Please spread the word!Nancy
Super quick and priced well. Had a mirror replaced and only took 30 minutes.
Highly pleased with how everything turned out. The staff is very easy to talk to and they made sure to provide constant updates and answered all my questions. My Prius looks brand new again. You will not be disappointed.
They did an amazing job, everyone was super friendly. Christy was on top of everything and very responsive to. Very great people and great organization.
Forrest and his team did a great job!
Courteous and efficient from beginning to end. Kristi was so much help & kept me up to date on the progress. They finished sooner than I expected and the car looks great. Definitely earned 5 stars!!
I was able to walk into the body shop inquiring about replacing a passenger side mirror and was met with immediate attention. Fortunately, the part was available after a delivery and work began. The courtesy driver transported me to the Avenues where I spent about four leisurely hours waiting on my vehicle. I was picked up and returned to a car with a new mirror and a wash. Overall, the experience was pleasant and without any source of stress. The staff was extremely accommodating. I will continue to have my car serviced at Key Automotive.
Easy to use, no hassle, fast, efficient, excellent work, user friendly
The customer service at the body shop was above and beyond my expectations! Stacy was polite, friendly, and communicative. He saw to it that my parts were ordered as quickly as possible, got my car repaired earlier than estimated, and even offered to drive my husband or me to home or work to assist with the drop off process. Hopefully I don’t need any more body work, but if I do I will definitely be using Key Collision center!
Initial problems with trim not being correctly installed and bumper not being flush with the body panels have been fixed. My service agent has always been very courteous and professional and got these items fixed very quickly when I brought the car back. He also had the car washed at the dealership since there were some hand marks left on the bumper from the technician adjustments.
The car was in an accident and Key did an outstanding job putting the car back together again. Very professional and a pleasure to deal with.
Had a small dent in my front fender - asked for a quote - quick response time but didn’t listen to what I actually needed and quoted me $1600 to do the work, most of which wasn’t even relevant to my repair. Called an auto body shop up the street who fixed it in less time and charged $100 for the repair. This company didn’t listen to what I actually needed, tried to way over charge for services I didn’t need or want and price gauges me. 2 stars because they responded to my inquiry quickly and were polite and nice to work with. Wouldn’t recommend for small auto repairs.
I had my 2016 Yukon repaired by the guys in the body shop there at Buick GMC and the job was done in the time frame Mr. Stacey gave and looks to have been done with great care. Mr.Stacey who was my advisor was professional and courteous through the process.Thanks again ..I would recommend if you have a body shop repair to be done. This is a great place for that.
First time at this body shop. Car was repaired on time, workmanship was excellent. Matching metallic blue clearcoat is not easy. Would definitely go back.
There is nothing good about getting in a car accident. But Stacy Murray did make it a lot less painful. Professional and quality repair job. and kept me informed of the progress. Best of all he got me out of the rental and back in my truck quickly
My wife and I had previously had body work done at Key Buick and requested with our insurance provider to be able to take the car there for repair. They do quality work.
Great experience! Extremely helpful and efficient. Kept me updated and had my car done in no time at all! Highly recommend!
Key automotive did an awesome job on my vehicle. They have wonderful customer service and the turnaround time for my repair was amazing. Kristi is the best when it comes to following up and customer service. 😊
Key Collision is awesome! They do amazing work and even had my car ready early. I would highly recommend this business.
Had an amazing experience with Key Hyundai Collision center. Employee Stacy went above and beyond going out of his way to help me with my vehicle including helping me understand everything and even helped with my rental car. Overall amazing job!
Embarrassed to say, but they worked on my truck twice in the past six months due to accidents and I had a great and painless experience both times. They work well with insurance adjusters and my truck was ready for pick up both times when promised. They do excellent quality work and highly recommend them.
I would highly recommend Key Automotive Collision to anyone. They are very professional, fixed my car super quick, and provided QUALITY work.
Stacy was a very professional person to to conduct business with, I am extremely satisfied with his honesty and help. I highly recommend him to anyone.
Excellent service and repair! Forrest was very helpful and returned my vehicle earlier than originally anticipated.
We dropped our truck off a week ago for repairs of damage during shipping. No where on our quote was there mention of damage to a tire nor was a phone call made to inform us of damage to a tire that was not noticed earlier. We get a call today to pick it up and they mention there is damage, the tire is ruined and they actually expected us to leave with this tire AND said it was our fault because they had pictures. John Davis at the service desk told me he was glad I was upset because it made his job easier, I am assuming he thought they would not be held accountable. After talking to a manager they took the money off our bill for the tire but not before we had an AWFUL customer service experience here RUN to the next closest body shop. Side note, the work from the quote was great and the guy that changed the tire to the spare was wonderful.
Nancy with Key collision made working with them super easy. She helped me through my first claim and made filing with my insurance a breeze. The truck looks better than it did before. 10/10 would recommend for any body repair needs.
AWESOME in all categories! From receiving quote to picking up vehicle when completed.
Great customer service and friendly staff. Had some damage done to my car and Jon Davies was very helpful with the estimate and the quick turnaround time. Took only four days for the repair which I was surprised. I though I would be without my car for a week. Key takes care of all my car service on my 2017 Elantra and I would recommend them
Excellent service! Incredibly helpful throughout the entire process. All of my questions were answered quickly and thoroughly. My car was fixed and ready well within the timeframe I was given. Will definitely be going back if I need to again.
Amazing experience from start to finish. Very professional, timely and superb work.
Key collision center worked hard to provide a quick turnaround time on the vehicle. Stacy is polite and professional, and was instrumental in making this happen.
Loved the front desk girl there! Shes awesome. Really loved the constant updates on the car-very nice touch! Car looks great!
These guys are professional and awesome. I highly recommend them to anyone who asks. Everyone is very helpful but mr forrest went above and beyond to assist me. 5 stars all around
The service here was excellent! They called me to lmk of everything that was going on w/my car. & the people in the office were on top of everything also. Thank u for repairing my car.
Stacy provided exceptional service throughout the whole process! Ill definitely be sending customers that way
Key did great job repairing front end of my Honda CRV. Kristi was superb and has the best customer service of any Ive ever had. Highly recommend Key for your auto body repairs
All the folks there are very pleasent to talk to .all around good experience
This is the 2nd vehicle I had to have work done on, and each time Ive had to go thru this theyve put my mind st ease knowing that my car was in expert hands and I had nothing to worry about.
Awesome service and finishing job.
Key Collision Center did a great job on my 2015 Genesis. Actually got the car back faster than promised! Thanks...😎
Though a little pricier than others, the experience was outstanding and well worth it. Hopefully I wont need the collision center again, but if I ever do, itll sure be this one.
Stacy Murray was great! He along with Forrest kept me informed throughout my repair would definitely recommend!
I had damage to my bumper, grill, and on driver side. I also had scratches. They replaced everything and now my baby looks brand new. Thanks Key Collision for job well done.
Great customer service! On time completion and very easy to work with!
This was my first time ever going in and getting my car fixed/checked on by myself. They never once made me feel stupid or small. I received help through every step of the process. Very much appreciated 🙂
They do suck a wonderful job, there are on top of there game. Love thw updates and the penmanship and work ethics couldnt ask for a better place just want to say crystal Hayes is a wonderful personnel.
Everyone was super nice took really good care of us would definitely use them again
Had an amazing experience. Stacy went out of his way to help me with my vehicle also helped me understand everything.
They did not do a great job on my truck the bumpers dont line up the AC still doesnt work and things that they said they were fixing and have not been fixed and not to mention I cant get no one to call me back
Do a great job....Customer Service is NOT what it used to be. Car comes back with interior not clean...Exterior good...( Enterprise On location was a disappointment).
Very clean, organized library.
They gave great customer service, they were very friendly and polite :)
Key Auto is A-1 in Customer Service... I will always be a Good Customer @Key Auto collision
Took my 06 Chevy Silverado in and they were so helpful! The work was completed on time and they kept me updated.
Professional, knowledgeable. Great experience from start to finish. Highly recommend.
Got my car fixed, which I thought was for sure totaled back to me within a week looking like new!
Dropped my jeep off on a thursday for rear suspension and tire replacement repairs and was ready on Monday. Pete was very helpful when I was trying to get an estimate online and Forest (yes, like Gump lol) did not pressure me into accepting the estimate when I dropped my car off for a closer inspection. And thanks for the car wash and vacuum, my jeep looks brand new 😍
Stacey was amazing! Great customer service!
Did a great job and got the work done in no time.
Dropped my car off on a Monday and picked up that Friday. It looks beautiful again!
Great job, quick, responsive, and even shuttled me home.
Work done in a timely manner according to the estimate. The staff was responsive to inquiries.
I came here after getting in a car accident. It was good pretty cheap and they cleaned my car.
Repairs done
They were awesome. Staff grea .
Great customer service. Vehicle delivered on time. Washed and vacuumed. Vehicle looks brand new.
Dont let the reviews fool you its thier own staff making them. They fooled me. Worst service around. Used them 2x as I boughy my 70k denali dually here. Both times they scratched up truck bad in shop! 2nd time came in for repaint front bumper more scratches on other side of truck. Said they would wax on house and get them out. They waxed a dirty truck ruined paint worse! I cant believe it. Told them and manager laughed! His name Tim Peeler. Told us rain makes scratches. This is autobody manager! Rude to my wife and me different occasions. I cant believe someone has made a character like this guy manager of anything. We gave them few chances to make right. Please stay away for your own good.
Three strikes and you are out of my life, Key Automotive. Upon arriving ON TIME for a SCHEDULED oil change, a staffer at Key Automotive told me I would have to wait a few hours behind emergency repairs that they had not anticipated. Strike one and I took my business elsewhere. My Pontiac had a scrapping noise coming from under the car. The mechanics repaired it in five minutes flat and charged me $60 to replace a screw. Strike two. When the screw became displaced 10,000 miles later, I was informed today that they could not simply tell me which screw to purchase without charging me an additional $60. Auto Zone took care of the issue for $3.20. Places like Key Automotive give dealerships a terrible reputation.
The best body shop in North Florida!
Dropped car off early in the morning to the collision center, was promised an estimate by the afternoon. I called at 5:00 PM and was told I wouldnt get an estimate for another 3 days!
Love everyone here!!
On budget and finished sooner than expected. Thank you.
Great job.
Everything was corrected.