I absolutely agree with the commercials, this place is amazing excellent service. My salesman Matt Pack, explained details about my new vehicle and didnt rush me off even if I was being stubborn. He was kind, took his time with me and is a very pleasant person. His knowledge and performance was an A+ even if I had walked out of there without a new car, I would had gave him a good review. I love my new car and thank Matt and his staff for a wonderful experience at Keith Pierson Toyota. I definitely will send my friends and family to this location.

Had an appointment for an oil change at 4:30. Arrived a few minutes early hoping I could get in and out somewhat quickly. However, the intended Service Advisor had called in sick that day and it seemed everything was falling to one specific Advisor, though I could plainly see 2 others doing nothing but talking to each other in one of their offices!? My quick, in and out oil change proved to be anything but! I didnt leave the dealership until 6:30! All work was done professionally and in a trustworthy manner - great! My oil change appointment took 2 hours to fully complete (I also had them replace a trim screw) - horrible!Ive had Keith Pierson complete almost all service and repair work on my Camry since 2013. They do really good work. But it costs a bit more and youd better block off a good bit of time if you plan to wait while they perform service work!

Price was on point, cheapest in town for a full synthetic oil change, but they were really interested in other work that needed to be done to my vehicle. Not sure if they checked/filled any other fluid levels like other places do.Appreciate the suggestive upsales, but I came in for what I came in for.

I had an emergency come up that required me to travel and I brought my car in morning of, they had it done within 2 hours! Awesome customer service! Always a lovely experience here(: 10/10 recommend

Robert was very courteous and helpful.I felt as though he went above and beyond hisjob .The service that I received from him wasover the top. I also received great customer service from the attendant in boot 4 that headed up the oil change. She went above and beyond toget me the best and fastest service.( I have a walker and after he got it out of the carhe adjusted the walker for my safety. ) He madesure that I was able to walk safe with the walker.Keith Pearson has the best customer service ever.😊😊😊😊😊

This was my 1st Toyota and I love my new Highlander. Our sales rep, John Bowens was very helpful and knowledgeable. He is still providing us with great service after weve purchased. I would buy again.

Excellent experience again in the service department. Beau Woodard is my service advisor. Beau and his service team are always very thorough and willing to explain up front why certain services may be needed. They are also patient and quite capable of presenting options when not all recommended services are financially feasible all at once. I always appreciate the care and concern given to me and my car while I am there. If I make an appointment, I am always in and out in a reasonable time and usually well within the time Beau has told me that it would take.KP Toyota does have a shuttle service that is nice to use for services taking several hours and a cafe and wifi on site if you choose to stay.Bathrooms are always clean and the service waiting room is spacious and full of daylight. Its a clean and a pleasant space to wait.

We have had many dealings with Keith Pierson Toyota. I would recommend Tom Yonkers to all who require vehicle maintenance. He is trustworthy and cares about customer This is the only man I will trust with my car.

Sean was our salesman and he did a fantastic job selling both my dad and I a car on the same day! It truly was a seamless experience and can tell my dad is super happy with his purchase and so am I! Brent the finance manager was also super friendly and also got me a better rate days after leaving the dealership! Glad to know they work on your side to ensure you are comfortable with your monthly payments! Thank you!

A quick repair on a busy Saturday. Had tire warning light. Quickly found that the tire pressure indicators were set wrong in this new car. Reset, returned, and I was on my way in an hour. All under new car warranty.

I have nothing but praise for the excellent customer service exhibited by Advisor Mr. Walter Woodard. And his maintenance team members are the best of them all. They are thorough and whatever repairs needed, I trust they will not only make the repairs, but make them in record time and fix themright the first time.

Staff was fine. However. the regular service took 2 hours which is long. I finally spotted my van parked and when I went to the service writers office to see why I hadnt been called, the office was unoccupied. I went to the nearby writers office and he did not have a customer so he took care of me. He went into the unoccupied office and found my paperwork to complete the transaction. I wonder how long my van had been ready to go before I spotted it?

I LOVE THIS PLACE! Tom and Beau are some amazing Customer Reps! I am in awe every time I walk out of this place. I just moved into town about 2 months ago and it truly feels like family.Not only them but the cashiers and the valets are just so amazing as well.I also love their small coffee and food store they have inside this Toyota dealership and the tables and chairs to wait. This is the kind of establishment you are okay with waiting 4 hours for your car (I did and I was overall happy). Bathrooms are clean and staff is attentive. I wish I wouldve known about them when I lived in Gainesville. I would have 100% done the drive just to get my car checked!

My appointment with Tom went smoothly and efficiently. My experience with Keith Pierson Toyota has usually been of a professional and helpful nature...that is why I am a repeat customer.

So setting here getting my truck recalls done. And a scan do to a possible issue. No code came up so all good. The service person Tom was great. But. When I got back in my truck the refuel light was on. I have almost a full tank. Tom comes back out to help. Again he is great. Gets the service tech to come look at. They have to fix it. Only problem is why didnt the tech fix it in the first place. Over all great place.

I had my car serviced at Keith Pierson Toyota and as always it was great. Did not have a long wait time for the services I needed, every one was nice and Bo is always professional. He tells me what needs to be done to keep my car in excellent condition and I appreciate that he doesnt add things I dont need. The waiting room is always clean and the atmosphere is a relaxing place to wait. I would recommend Keith Pierson to my family and friends.

If I could I would give Jackie ten stars,she is one fantastic person.I felt like I was meeting a friend that I hadnt seen for a long time. Im really having a hard time putting my experience into words just how great Jackie is. 👍 TO think I took my truck in for a service but drove out with a new vehicle. Hmmm now thats quite a service Jobs .Thanks Jackie, you should really be teaching sales,you would be turning out some great salespeople. 👍 Thanks again, your the best

I have a 2022 Corolla. Beautiful car, but too low to the ground. Hurts my knee when exiting. I was thinking of trading to a Rav 4. But the only way I get RAV4 that gets 40 mpg is the hybrid which costs too much. The only option I can think of if to buy larger tires which would lift the car up off of that ground. How much would the largest tires I could get for my Corolla cost. and any options I might consider for a 40 mpg car

Keith Pierson Toyota gave me an awesome experience . I definitely recommend them to anyone. I had my expectations met in every way. I came in said what I was looking for and needed a car that day Julian Watson brought out just what I needed and Mr Campbell sealed the deal. At Keith Pierson Toyota the are soooo courteous and make you feel like family. Great experience Love it

I had a great experience. My representative was Andre. We went there looking for a truck but more importantly looking for comfort. Andre was very professional, patient and an excellent listener. He wasnt pushy like the representative we had just experienced earlier in the day. He was able to answer all our questions and we were able to walk out of there with a car we love. I would definitely do business with them again and recommend them to everyone.

This is a busy dealership. Clearly there serving a lot of customers. We were surprised and satisfied by our interaction and results so far. Good work! We are in the market for a new vehicle so we’ll see if they can get our business with a good price and terms. We will post a review if that interaction if it happens.

The process of getting your car serviced at Keith Piersons Toyota is the best process Ive encountered in my 45 years of owning vehicles. You pull up, they take your info and record what you want done. Then they will take you home if you wish, or they will call you when your vehicle is ready to be picked up. If need be they will come pick you up. I like waiting for my vehicle that way I can visit the cafe there without the wife knowing Ive cheated on my diet. :o) Everyone at the dealership are always very courteous and seem very intent on ensuring you are 100 percent satisfied with whatever it is you are there for. I have purchased 2 or 3 vehicles here and this is the only place I bring my Toyotas for service. Thank you.

The salesman Austin was very knowledgeable about the products offered by Toyota. I explained my needs with my rheumatoid arthritis and was matched with. RAV 4, took it for a test drive and signed right away. They gave me a great trade in for my Toyota Camry. The finance officer Eric was very personable and made the financial process smooth and painless. I’d definitely go back next time I’m ready to purchase.

The whole team when entering the showroom to the financial department are professionals. They made us feel like valued customers. Even though our new purchase is having some problems the teams are going above board to accommodate the inconvenience…. Julian Watson and your staff are wonderful. Thank you very much!

I recommend I have bad credit and was in negative equity. They was able to put me in a 2019 car 😊. Adam was great

Sherry helped me out BIG TIME! She found a way to squeeze me so I didn’t lose my final free maintenance service! Everyone is ALWAYS super friendly and helpful and they get you in and out as quick as possible and never hound you for additional services. They tell you their recommendations and then understand if you don’t want to do those things at that time.

If youre going to buy a car at Keith Pierson go see Matt!!!!!! He was awesome!!! Very knowledgeable about cars and very thorough when it comes to explaining and answering any questions. He will take his time with you and make sure youre getting the best deal! Matt you rock bro!!!!!! Id give 10 stars but google only has 5.

Service was easy to schedule for day and time I wanted, service was completed promptly, and vehicle is running great after service.

Been to dealership multiple times for an issue they have not been able to fix. It’s like they are kicking the can to get us outside of our warranty. Issue was addressed and not working next day. Call has been placed multiple times to service employee with no response. They seem to care about protecting own interest instead of doing what is right.

Excellent experience! I was greeted and taken care of from the time I pulled up and even during the time I waiting while car being serviced. My questions were answered and Sherry even went above and beyond to help me understand the service schedule and warning lights for my car. She was friendly, knowledgeable, and quick! Even the other sales and service reps not assigned to my vehicle were very friendly. My car was ready and sparkling clean in a shorter time than expected. I’ve worked in process improvement for years and I will tell you Keith Pierson has got it down! I’m a very happy customer for life now!

Treated me like family ..ask for Brent in finance he will take excellent care if you

OUTSTANDING! IT WAS AN EXCEPTIONAL EXPERIENCE ON MY FOURTH YEAR SERVICE.

I went to Keith Pierson Toyota for what I thought would be a routine oil change for my car under my service contract only to find out that the coverage had ended unknown to me. I had just talked with company that has the contact and everything was reportedly good for another oil change. My service rep., Dylan, stepped up, handled the situation and I am grateful. Kieth Pierson is definitely a cut above the rest.

I was given a great deal on a Tacoma, went home and came back next day it was gone. They were great in helping me find an even better Tacoma for a great deal! My last 2 vehicles have been purchased from Keith Pierson, excellent at what they do! Thanks to you all

This is a very clean and friendly dealership. Each individual we encountered was professional and polite. Our salesperson, Joseph, was such a wonderful person to work with. He has a genuine personality that we clicked with right away. We never felt pressured or misled when it came to purchasing our new truck. Buying a vehicle can be trying at times but Joseph made it painless and easy. Jason in finance does an excellent job as well!! We are grateful for our wonderful experience and would absolutely return here in the future to buy another vehicle.

I love using Keith Pierson to serve my car. The service department is outstanding. Tom Yorkman has always proved excellent service. He is very knowledgeable about keeping your car running at top shelf.

My wife and I were treated very courteously and professionally by all staff. We were looking in to getting a lease vehicle to save money per month and keep our warranty up to date. They went above and beyond to find the perfect vehicle and in the price range we were looking for.

The service dept tries. The car I was sold had and has issues. Day one the radio ipc? was freezing up. I couldn’t change media or use my maps for gps. I would have to pull over and shut off the car to get it to work. After two visits I was told the service dept couldn’t find any errors. They needed to take it to VW because it needs to be updated. I took in the third time and they took it. The whole unit was replaced at no cost. It all works great. Thank you Emily for working so hard for us.The second issue is the back and front wind shield have scratches in them from the prior owner. It’s so bad on the back window it’s hard to see out at night. The second day my husband I owned it we took it to kp to our salesman. We wound up taking it in for the service dept to try and fix them. We still weren’t happy. We talked to the head salesman. We told him we are paying 28,000 for this car and this is unacceptable. He said he would give us a call to see what he could do. He never did but we called them four times leaving messages and was told by service that he wasn’t in on the service appts prior. VERY unhappy customer here! 45 days of owning a 2017 car with two major windows that need replacing. Disappointed to say the least.

Jordan was extremely helpful! I was with my dad during the process. We went in for a tire rotation and were approached asking if we wanted to trade it in. We declined and a short while later we decided that it would be a great idea. The entire staff was friendly and loved our puppy, Bellatrix, Jordan was not pushy and double checked his information. He made us feel welcomed and not at all pressured to buy a new car. This store is wonderful!

Kieth Pierson Toyota was Phenomenal! From the time I arrived for service, to the time I picked up my rental at Enterprise, they were with me every step of the way. They sent my car reservation in ahead of me, so my rental was ready for me to pick up when I got there, and they gave us a ride there to pick up the rental. When my car maintenance was finished, my car came back looking and smelling brand new, like I just drove it off the lot, even though its 2 yrs old. Our service Manager Scott Smith was easy to work with and the other attendants in the service department were super nice and helpful. I wont use any other other dealership ever again.

I now have bought two vehicles from Keith Pierson Toyota. I absolutely love this place. Its so clean and nice. Everyone is extremely nice and very helpful. I highly recommend this dealership to anyone looking for a new or used vehicle. ❤

I would have to give a thumbs down due to my vehicle not being vacuumed after the service and the paper mats that where already there were removed from the floor. I am from Maryland and my vehicle has been serviced at 3 different locations. I don’t know if this cleaning practice is only done in my state, but it should be a company practice at all locations. After waiting for hours to get your service, this is considered a thank you for patiently waiting.

The sale hasn’t been finalized to my knowledge, so it wouldn’t be fair. I am curious whether they are goin to keep their promise as far as some trim details. But I would prefer to postpone the review at this time. Stay Tuned

My collision detection system kicked in after driving over a curb. My Tundra would not run so I had it towed to Keith Pierce Toyota. They checked my truck and got back up and running again. The service was great and pretty fast. Tom in service seems very nice and helpful. My only issue is the $200.00 it cost to reconnect the air intake and clear the codes. The service guy at my local dealer would have probably just charged me the $89 service fee.

It’s all about SALES.The employees are very nice and polite, but I made it clear I was ONLY there for a recall on my older Toyota. They had me down instead for complete service and seemed confused. We finally got that sorted out fine and I was directed to the waiting area.When I made the appt, I was told it would take an hour and a half. After over two hours I asked Emily if she she could give me an ETA on my car, and she checked, but also told me the recall work takes FOUR HOURS. I could have been told that correctly from the beginning and made arrangements to be dropped off instead of waiting, or offered a courtesy car.Nope.Less then one minute after I had landed in the waiting area, my phone rang and it was a salesman there trying to convince me to trade my car in on a “reliable” new car; I have a TOYOTA, which may be THE most reliable car out there. What kind of confidence does this put in a Toyota owner?? Took several firm negative responses to get him to realize I was NOT GOING TO BUY A NEW CAR.I watched the sales staff while I wasted the middle of my day and all I can say is I feel sorry for them having to be vultures.I won’t be back, but Arlington Toyota will get my business again WHEN I am ready for a new car.

Had a wonderful experience here while visiting family! Store was clean and staff was prompt and helpful, particularly Ozzie Reece, who assisted us that day. Quality service!

Jackie is amazing and makes the truck buying experience a joy. Everyone there was professional, courteous and knowledgeable. Definitely my dealership from now on and will recommend to friends who are looking for a new car or truck.

Everything went great except the online appointment did not transfer the appointment to the service team. This caused me some embarrassment and ultimately shame on the IT department.Also they washed my car which I asked them not to do but didn’t vacuum the mats. I do not know if they are supposed to do it. I still am pleased with my overall experience. Good job.

Andre did an excellent job with assisting me on finding the perfect car for me. He answered all of my questions and was very polite! I recommend him to anyone looking for a new vehicle.

Bau Woodard is always finding ways to help his customers. I can only speak for myself. He makes my visit there not so bad when a repair is needed. He find ways to assist the best way possible. Thanks Bau for caring for your customers & making me feel like I matter & not just wanting to get a dollar from me.

I had an exceptional experience. Salesperson work hard to make sure I had an excellent buying experience. If you are looking for a dealer to buy a car I highly recommend Keith Pierson Toyota.

Took my Rav 4 in for a service check and was not aware my battery was bad with three days left before my warranty would expire. I paid the amount quotedand got good news that my battery was bad and would had gone out at any time. I was told that I had three left on my warranty. I got my battery replaced with no extra charge. I am glad the techs are honest with their finding and took care of my needs on the first visit. Keith Pierson Auto Repair is the best!👍🏼

Kennedy was knowledgeable and very helpful. The whole process was enjoyable. There was no back and forth for hours. He heard me and I heard him. I appreciate the hard work and time he took. I love my car!

Very sad to say Im very disappointed in the professionalism. Lied to from the moment I walked in the door. Took a chance on this dealership. I went based solely on the customer service commercials. It was far from that. I have worked at BMW almost my whole career. Never ever would I have a client sitting in front of me stateing where they need to be with a payment and then come to the table 300 more than where they wanted to be. A good sales person would be able to look at everything in front of them and be able to tell if that could happen or not. This dealership also advertises its the best time to make money on your trade in or to sell them your car. They also started out bottom low. So insulting on so many levels. But at the end of the day. I am not upset about not getting the car. I walked away thinking that I hope I never would ever make a customer feel the way I just felt. That was the worst experience I have ever had buying a car. From the beginning to the very end.

Tom Yonkers is an absolute plus to your organization. I have been dealing with Tom for a number of years and have recommended your service department and Tom to as many friends and family members as I can. Even folks who didn’t purchase any vehicles from your dealership tell me that your service department and Tom surpasses all their expectations.My recent visit was for a 30,000 mile service and a pre-trip checkup. Your maintenance team did a super job on both the check up and maintenance.Please keep up the SUPERIOR work your service department does and Tom should be recognized for his OUTSTANDING professionalism.

So when i first went in there and made an appointment with Michael Douglas I was mainly just going for information and seeing what my options were but after talking to him for a while and just the whole staff and atmosphere was is so chill and relaxing it took all the stress off of being in a dealership everybody there was super super nice and informative I ended up spending a few hours there and then I left with a brand new Tacoma! Say thank you to everyone for making it a very relaxing welcoming environment. Michael thank you for being an awesome human!! I love this personality!!😁

I have taken all my Toyota vehicles to Keith Pearson Toyota for service. Use the same service manager all the time and don’t know what I’ll do if he retires “Beau “ Woodard is the best service person I have dealt with at any dealership. Now if I could get a salesman as good as Beau I might buy my next Toyota there but so far we couldn’t agree on a price. Well I’ve only had four Toyota’s maybe the fifth.

A big thanks to the service department. My car was stolen and needed a full checkup. They took me as walk in, changed my oil and did a full check in two hours. Thanks for the good service. Much appreciated. Great customer.

Service advisor Sherry Raulerson was courteous and professional.She kept us informed concerning the service of our vehicle.Parts had to be ordered and the service was completed later the same day.We are very satisfied with the service that we received.Please give our thanks to service advisor Sherry Raulerson.

Perfect service from the time I walked in the door until the time I drove out with my new car. I was in contact with a few different people during this process and I have no complaints. Even days after the purchase I’m still getting phone calls just checking on everything. Ask for Adam!

Amazing experience buying our first family SUV here! Matt Pack was super knowledgeable about our Toyota Highlander and explained it in detail from top to bottom. Super easy to work with and was not pushy at all. We were not planning on buying a car that day in particular but ended up leaving with our brand new Highlander XLE that we love. So happy my first time buying a brand new car was such a great experience!!!!

This rating is for the service department… I came in to check on a clip that snapped off or broke off and that are of the bumper was lose. I checked in to see if I can buy the part or have it taken care with them. After waiting the service member had a horrible attitude like he didn’t want to help. I showed him what was the issue and before I could even ask for the part or if I can have them do it, he said, we can fix it but it’s going to be $150 for labor cost and however much for the part and it’s going to be a while before we get to it. Now those facts may all be true and I am ok with that. What I am not ok was with his attitude and lack of desire to help the customer. I didn’t even get to ask anything before he spilled all this out. It’s not what you say it’s how you say it… not my first bad experience with the service department but definitely my last. Rather drive across town for quality service.

The Service team got me in and hour within an hour and I even showed up 30 min early by mistake. Super helpful and friendly.

The service was great. Went in because of recalls and while there Kieth Pierson Toyota changed my oil and rotated my tires without me asking!! I appreciated that.Thank you Kieth Pierson Toyota for the service that you provided. It was exceptional!

Never again will be purchase another vehicle from Keith Pierson, or have our vehicles serviced there. We’ll drive the extra 40 minutes to Beaver Toyota. Not only are Keith Pierson’s prices overpriced, their customer service is horrific. They over promise, will pull your credit after a deal is made and then change the terms already agreed upon. If you live in Jax, drive the extra 30 minutes to Beaver Toyota in St. Augustine!! You won’t be disappointed! (I would give 0 stars, if it was an option).

Keith Pierson Toyota always takes the best care of me and my Corolla. The service I had done was routine and they had me out in an hour which was fantastic. Walter Woodard my advisor took excellent care of me and explained everything in detail to me. Thanks again and you have a valuable customer.

Service not like it previously was going downhill. I used to enjoy my visits for service. Not anymore.

I went to Keith Pearson Toyota for recall repairs.During my visit I spoke with Lacoya (salesman) with whom I had I had a great conversation with. Lacoya did not try to pressure me into anything, matter of fact, he listened and took notes. My family has bought three (3) cars from KP Toyota. Look forward to doing business with them again soon.

I have been using Keith Pierson Toyota for over 20 years to service my vehicles. I have always been pleased with how quickly I am greeted by a Service Advisor, and the straight forward advice they give me. My recent visit was without an appointment, but Tom Younkers was able to get my vehicle in and out in a reasonable amount of time on a Saturday. I will continue to use Keith Pierson Toyota because of their quality work and customer service.

My wife and I bought our first brand new car two days ago. Matt Pack was our salesman and he was tremendous to work with. He helped us make our decision on a 2021 Highlander and we couldn’t be more happy with our purchase! The entire staff was very friendly and Matt took his time covering every detail of our new car. Two thumbs up!

Keith Pierson never disappoints me. Ive been coming here since I bought my Prius in 2009, and its still running well. I always bring my car in at regular intervals. Also, the waiting area is VERY comfortable & plenty of food n drink options in the cafe.

Terrible service, I went to take the car for 2 Recalls and oil change this Saturday, I had a family emergency while waiting for the car to get done. Unfortunately when I return, the service area was already close when I noticed these, and so I decided to return on Sunday to ask for the plastic cover of the lower part of the steering wheel and to show how they left the car. The person that attend me was a liar and told me that the Corolla Toyota 2011 didnt have any cover for that part when everyone and other places I call said yes absolutely there is a cover to that part.Will be calling management today, I understand mistakes but what I dislike are liars.

The Service Advisor did a great job (he gets 5 stars). He answered all my questions, and he a pleasant personality. The wait time was a little longer than I expected. I didnt have an appointment but the last time I did, I still had a wait time more than two hours.

Kieth Pierson Toyota has shown a great and amazing customer service ever, specially the service department and Servise manager Walter Beau Woodard that has treated me with integrity that I could ever ask ! I and always trust them and that is the best experience I ever had with any car dealership and their service department!

The process of buying our 2 cars could not have been easier! We were able to pick out and finance all within a few hours. They were very fair with my trade in price and did not pressure me about anything. I would give 10 stars if it was possible.

We always receive the highest quality service. Beau Woodard is the most honest and helpful service writer we have ever encountered.

My husband and I purchased a vehicle on 7/13/21. Amir assisted in getting us into the best vehicle with our specifications that we provided. He was very good and had great customer service skills. Since we have bought the vehicle, he has called to check on us to see how our experience with the car has been. Very nice job at following up and we had an overall awesome experience.

We very much enjoyed our experience at Keith Pierson, we arrived late afternoon for an Oil Change and was met by a Service Righter called David. He had my husband and I taken care of quickly and conducted himself very professional. It was only a Service to my vehicle but David handled it like it was special. Makes you feel good, I will return for any other issues if necessary in the future. Thank you...

My wife and I have bought both of our vehicles here and each time we were shown exemplary service. I want to give a shout out to both Matt and Blaize, for taking care of my wife and I and taking the time finding the perfect vehicle for us, and working their tail off to get the price we had wanted. Couldn’t be happier with Keith Pierson.10/10 recommended.

My service advisor BO was very helpful got my truck in and taking care of really quickly and help me resolve a unique situation.

It was a great experience. I didnt have an appointment to have my car serviced for the 6 month check up, but it was still done under 2 hours. My service manager Steven Wall was very kind and courteous. I even saw my saleswoman Stacey Williams. The cheese burger in the Cafe was. Very good. All went very well and I was more than pleased.

My 2008 Highlander Hybrid needed a tow about 40 miles from home to this dealership because of intermittent startup..being new to area I had to go on the recommendation of a local mechanic. I was delighted with the service department at Keith Pierson, namely Bo!! He made this a comfortable interaction with his attentive, professional and timely communication. I appreciated his honesty. I felt taken care of not taken advantage of..Kudos to you Bo! Many many thanks 🤗

I must say my first impression of Keith Pierson Toyota was pretty sour! I spoke with a sales person by the name of Lance and all he was concerned with was the money. Pushing for all my information on payments, down payments, trade in value and more even after I informed him that I have never driven a Tundra and I am not buying right now but will be buying that weekend. I informed him that I needed to drive a Ram, Titan and a Silverado before making a decision. After all that was she he pushed for the money again and again! I decided to leave at that time, as I was walking out Mike the salesmanager stopped me, I had informed him of the high pressure Sells that Lance was pushing when all I wanted to do was make the right decision on my next purchase. Mike attempted to get me to come back in and drive a Tundra. I had informed him just let me leave because right now I will not purchase from the dealership ever. He asked me to please give him a chance before making any purchases. I then left and test drove the 3 other vehicles that I was interested in. After I test drove them I called Mike and he told me when I get in to ask for Ethan. When I return Ethan came out and greeted me and we starting to talk about the Tundra and what I was looking for. I found the Tundra wanted and test drove it. I MUST SAY ETHAN CHANGED MY VIEWS OF KEITH PIERSON TOYOTA! He wanted the sale but he wanted to provide excellent customer service over anything! We came to an agreement on the price. Then now here come the part of buying that is no fun the finance part! When getting to the back Frank had the paperwork going and I must say I sold cars for 10+ years and been purchasing them for 20+ year and he is by far the BEST Ive worked with and have dealt with in my years of dealing with them. He made the process PAINLESS and we had great conversations! HUGE SHOUT OUT TO ETHAN AND FRANK!!!! Ill send people their way anytime! Went from 1 star to 5 stars in the same day just needed a different face! If only I can personally thank Keith Pierson for the expierence!

Great experience as always when Tom is there! So happy he came back! He treats his customers like friends, and takes pride in delivering 5 star service.

Always friendly and helpful. Service was done in a timely manner. Just Love it

The salesman and the finance manager were amazing. They listen to what we were looking for and went above and beyond to make our car dreams come true. Everything you hear about Keith Pierson Toyota is true. I bought my forever car at the best dealership in Jacksonville.

Toyotas are great cars but this dealership wasted my time and lowered my credit rating so I dont recommend buying here. Lacoya spent 1 hour entering our information and ran a credit check (which lowers your score) just to show us a car. Then he spent 30 minutes repeating the package options twice. We regret not leaving immediately. Were buying a Honda.

Needed the Highlander serviced. Dylan got me in and out very quickly and I am very grateful. Thanks so much for making me feel like your only customer.

Our salesman Andre Malloy was very on point. He was assuring us that we would make a deal. He did a great job. Very polite with great manners and for making it work we felt blessed. Our payments are a bit higher then preferred but we understand the reasoning. Thanks also to Keith Pierson Toyota.

Ive only been a customer for a short time but I love this place! They take such good care of their customers. Thank you!!

I am not satisfied with your customer service. Everyone was so helpful before I bought my vehicle but now, not concerned at all. The service tech I talked to seemed too busy to listen. I learned that bumper to bumper warranty is not what I thought it was. Nail in tire not repairable so I needed to buy a new tire, that was not available and almost twice the price I had to pay for it at a different company. I had called about my tire indicator being on but was told it was probably due to change of weather. I wanted it checked but there was no open appointments at the time. Also, No decaf coffee unless I wanted to wait 10 mins. My intentions were to trade my vehicle this month but I have decided to go to a different dealership. The one star is for the service tech that was handling several customers at once and didnt pay me any attention when I was telling her that the guy that pulled my car out of the garage, ran too far over the curb. I heard it scrape then he backed up. I looked and didnt see any damage. SMH

Excellent dealership. Everyone was top notch. Very friendly and attentive.

Had oil change and tires rotated, very clean job ..A lot was told I had wrong battery in my car, did not buy from Toyota and I took it back to where I bought it and they are supposed to get me right one with no extra cost. So thanks to Keith Pearson Toyota I would never have known this. Have had my car serviced several times and I have had no issues

Always great Service! ( Tom Yonker )Hands down best Service department In Jacksonville Florida. Ive been to multiple dealerships across northeast Florida and by far they have the best service Department. Tom yonker which is my service adviser he is by far the best Service Advisor! . He is very flexible he fetch you in get you in-and-out takes top priority in his customers cars . He treats you like Family! He makes the experience fast an easy . If it wasnt for him I wouldnt be going there.ask for Tom Yonker 5 star service . Thank Tom!!!

Went to inquire about Rav4. Understanding current market conditions I wasnt expecting anything however marking up a car by about $8,000 is extravagant.At first I was told that all RAV4s, which none were in the lot and instead in transit, were purchased so the sales guy was going to quote me for Highlander. When he came back with a price I thought it was a fair price only to inform me few minutes later that it was actually for last RAV4 available in transit and not Highlander. 👎

Keith Pierson has impressed me for several years now. There are no pushy salespeople. They do there jobs of getting sales. It’s how they communicate that makes you buy.The customer service in all departments I have experienced: sales, maintenance, finance and receptionist can not be matched or compared to any other dealerships or other industry businesses I ever went to over the years.I am normally very hard to impress.I appreciate and respect the men and women of this company.

It would Be nice if I didnt have to catch that we had a warranty on the car that covered the oil changes for the life of the loan. Instead, tried to charge my wife like $78 and luckily I was the one to go back up there because she would have been to scared to ask and would have paid anyways. Its not a lot of money but its the principal. Mostly decent people there, but its not our job to check to make sure we have a warranty... you know. Ill change it to 3 stars but it wasnt a pleasant experience...

I purchased a vehicle from Keith Pierson Toyota. My sales person was Julian Diaz. He was very helpful and made me feel comfortable with such a big purchase. He found the right car that I needed for my family, with all the features that I wanted in a new car. Julian was friendly and knowledgeable throughout the entire process. He really is an asset to Keith Pierson Toyota. Also, Richard Campbell assisted me in financing and was so patient and professional. Keith Pierson Toyota really makes the buying process a great one!

I loved my experience at Keith Pierson Toyota. I came to them because I got a car from another car lot and the transmission went down within 2 years of me having it and I still owed money on the car. When I walked in the Keith Pearson Toyota dealership the people were friendly and someone assisted me right away. My salespersons name was Adam. I explained to him my dilemma and he assured me that it would have never happened to me here because of the service coverage that they provide. That is the powertrain warranty that covers engine and transmission issues as well as other components. They asked me what car did I want and how much could I pay monthly. Adam explained to me the cost of the car I wanted and what I could expect to pay. They gave me a fair price on my trade-in despite the issues it had. He was very transparent and helped with me make a good decision in the end. Richard was the person that helped me from the finance team. He was very knowledgeable and informative. He clearly explained all of the coverage they offer at great rates and detailed everything my warranty covered. All in all, I love my new car and I feel like I made great decision.

My experience was totally Amazing…..Jackie OMG that lady knows how to make you feel comfortable. Jackie is very knowledgeable .Joseph was a great part of the team very very helpful. Mr Campbell put the icing on the cake….I will send my family to see Ms Jackie. It was executed welll. I give Keith Pierson 20 stars. Thank you for my Car