user
Fenix Parts - Jacksonville - Go Auto Recycling
12270 New Kings Rd, Jacksonville, FL 32219, United States
Appearance
Fenix Parts - Jacksonville - Go Auto Recycling
Comments
AA
Review №1

This review is specifically for Matt Perry. Every conversation we have is nothing but laughter and great conversation when I am ordering parts from him. He is so kind, patient and honest. It is always a pleasure to speak with him. THANK YOU MATT! You are awesome SAUCE! =)

Ju
Review №2

Matt Perry gives you hands down the best customer service every time you call. If he doesnt have it he will go above and beyond to find it for you while still providing the best price possible on it too. Keep up the good work fellas.

Ch
Review №3

Came across Fenix Auto Parts while looking for a stereo for my 11 MB C300. Bill Colwell was a pleasure to deal with, he sent me the necessary documents to get the transaction done and followed up with updates and tracking number. The product arrived on time and was in excellent condition. The price was the best that I found and the warranty was better than what I could have gotten at the dealer whose price was multiple of what I paid. I highly recommend this business no matter where in the country you are located.

Ra
Review №4

Great customer service. Lobby was clean. Chance was very fast on the computer, knew his stuff, was very fair on price. I will definitely use this company again if I need used truck parts. Just wish they where open on a Saturday.

At
Review №5

We have been dealing with Fenix Parts for 5 years and Ill be honest these guys are the most professional company I had ever dealt with. Thank you to Matt, Daniel and Shelby from everyone at Atlantic Tires and Auto Repair.

Ma
Review №6

No doubt these guys know their stuff but no personality for friendly service. No place to sit in the waiting area. Said it would be an hour to retrieve the part 1:15 min later part in hand in hand. My Dad is elderly this was a tuff visit for him.

TI
Review №7

Matt Perry is awesome. I only talk to him at GO bc no matter what questions I have he always finds away to help me out. He is fast friendly and gets me my parts I need asap so I can keep my costumers happy. I go to Matt Perry for everything I need

J
Review №8

I appreciate working with Matt Perry, He is always on top of his job, making us feel like a priority. He is efficient, helpful, courteous, reliable and knowledgeable. Making our communications great.

Mi
Review №9

This review is for Ryan Hill. I work in a collision center, and I cannot begin to tell you how easy it is to get what we need from Ryan. From parts, to the occasional returns and credits. Ryan sets the bar extremely high, and I could not appreciate him more.We deal with dozens of vendors, day in and day out. We are obligated to use some because of insurance guidelines, but that is not our relationship with Ryan, and Fenix Parts. I wish I could get all of my salvaged parts from him. Thank you, Ryan, and Fenix Parts for making things so easy, and for offering us superior parts!

Ke
Review №10

Brian and the Team from North Carolina tried to resolve the issue. Unfortunately, I was already out the time and entirely frustrated with the process. I understand that the largest purchases of body panels are by body shops. However, I just simply wanted to see the part prior to purchase ($700 purchase) to make sure it was suitable as I wasn’t looking to have to paint. To be fair, a new one painted and shipped is $550 (obviously color and texture are going to be a concern) and having done this many times, this is first time I’ve had an issue with wanting to see the part before I made the purchase. I hate negative reviews because often times they are unfair and one sided based on perception but, in this situation, this is their policy. Therefore, if you want to see a part prior to purchase, you would need to encourage an associate to avert policy (would never be ok in the company’s eyes and would put that associate in an unfair position). In closing, this location wasn’t able to assist and in the end I am still on the search.

Jo
Review №11

I work for Ed Voyles Collision Center in Marietta, Ga, and order parts from Fenix a lot, for the repairs in our shop. Matt Perry is my contact, and he always gets me a clean part quickly to help keep our cycle time low. With all the salvage yards out there ive called in my 25+ years of collision repair experience, there one of the best. Thank you to Matt and the Fenix crew for keeping cars in our shop moving!!!!

ma
Review №12

Matt Perry is a great parts advisor. He knows I have to have quality parts and makes sure of it. The price is competitive if not lower than most other auto recycling stores. Thank you Matt, Sunview Collision LLC

Je
Review №13

Ive Been buying parts a long time thousands of dollars worth. Only to be screwed twice i took the blame the first time and since then have always ask the salesman to make sure its right by Vin. Gave him the Vin ask Derrick to make sure it was right. Gave my customer the price based on it. To find out after an hour drive one way its not the right part. Then get told its an extra 800.00 Like I can just call the customer and tell them. Hey its going to cost you an extra 800 bucks As usual I have to eat it. It wont happen again this will be my last purchase.

EL
Review №14

I have been working with Matt Perry for years and he can always find my parts or point me in the right direction to find them. He is an asset to Go Auto whether they know it or not. Great attitude.

Da
Review №15

Our shop used a different parts company for the longest time. Since the first time we switched to Fenix we havent looked back. #1 reason I havent had to look elsewhere is the customer service by Maston. He keeps me posted 100% of the way and you cant find that anywhere else these days. Thanks for making my job easier and keep up the great work.

Ma
Review №16

I called on Thursday ordered my part and paid for it. Was told that I would receive a call or text on friday letting me know when it was ready for pick up. By the time I realized that I hadnt received a call or text it was 4pm. I called to be left on hold for 30 min to have to hang up and call back. I was then told let me call them and check and Ill call you right back. By the time all this happened it was alreay 4:45 so again I waited and didnt hear anything. I call back to realize they are closed. So I vall back this morning and they are not open as of 10:22. Their is no posting anywhere of hours of operation or anything and cant reach anyone at any numbers. Im helping my senior father who has had a double bypass and who is here out of town to fix his truck. To be put off and avoided is rude and unprofessional. I will be on the phone Monday morning filing a complaint and getting my money back. I will also be letting every company and everyone I work with know how I was treated.

ma
Review №17

Working in the automotive industry for 25 years, Matt at Go Auto has been one of the best suppliers of recycled auto parts I have used. Thanks for your help!!

Ro
Review №18

Matt is the man! Does a great job and we only care to talk to him! Thank you Matt for all you do! #AMCTOTHEMOON!

ma
Review №19

We frequently do business with Fenix and Matt Perry is our go to guy. He is ALWAYS extremely friendly and extremely helpful!!!

Tr
Review №20

Matt Perry is my go to guy for all my parts needs. He always answers with an amazing attitude and is phenomenal to work with!!!

Li
Review №21

Matt Kappelmann is the most helpful rep! I am new the the automotive parts industry and Matt has the patience of a saint! Super knowledgeable. Fast shipping and great quality parts! Fenix Parts is my first call for all used car parts. They should be your first call too!

Tr
Review №22

Just picked up a low mileage alternator for my 2012 Camaro RS from here the other day for a very affordable price and it works perfectly. Literally payed 1/4 the price of what it would cost new. They were able to ship it from their NC location to Jax in one day at no extra cost. I also thought it was cool how they had it in a box with packing paper. The best part is it came with a 6 month warranty! I will definitely return in the future if I need anymore parts. The staff was straightforward and professional. Highly Recommend!

Ju
Review №23

I use Fenix parts on a weekly basis. Maston always goes above and beyond to make sure I get the parts I need in a timely manner. I highly recommend this company for individuals and repair shops alike!

An
Review №24

I’ve been using this company for years! I’ve been using the same rep since I started which is Maston! He does an amazing job! Always finds what I need at a great price with a great quality in a timely manner!

Ca
Review №25

If youre looking for great quality, used parts - Fenix Parts is THE place!! I had the pleasure of dealing with Matt Kappelmann. He assisted my company with getting us exactly what we needed. Fast shipping and accurate parts!! We were so impressed that opened an account with them and have been ordering parts for a few weeks now!Thank you Kapp & Fenix Parts for restoring my faith in used auto parts!

Al
Review №26

I call often for replacement parts. Quick easy good pricing. Warranty program is top notch and easy to deal with. Maston is always on point.

Le
Review №27

Matt Perry always does a great job.

t
Review №28

I have been dealing with Fenix auto parts for several years. If you want a good part at a good price call and talk to Maston Barbaree. He will take good care of you.

da
Review №29

Outstanding service! Maston Barbaree goes above and beyond for our needs. In the years Buddy Brown is through with getting the right parts. Always a pleasure doing business knowing Im going to be taken care of.

Ro
Review №30

Maston is a Great help anytime I need any parts for my repair shop. He is the go to guy I call .Keep up the good work

Je
Review №31

As a collision center, I order parts often from Fenix and Maston Barbaree has been exceptionally helpful in every way. He goes above and beyond to find what I need and get it to me in a timely manner. I could not ask for a better vendor and business partner.

Tr
Review №32

Maston Was very very helpful he knew exactly what was needed and how to get it without breaking the bank I highly recommend Him . You wont be Sorry

Ma
Review №33

This a great place to buy used parts from. Ryan is a great guy to deal with and will make sure you taken care of. The parts are top notch quality with excellent warranty coverage. Thank you for all your help Ryan!!!!

xa
Review №34

Great service, friendly staff, professional assistance in finding my oil cooler

Em
Review №35

Maston always goes above and beyond to take care of our Visual Fx part needs! He is always professional, friendly and positive. Maston makes my vendor choice for salvage parts easy! He is absolutely an asset to Fenix!

bl
Review №36

We (Taylor Automotive) needed a engine for a VIP customer and everyone was telling me it would be mid January before we could get one, called Maston over at Fenix, he really took care of us, not only was it a great price on a reman, it came in such a great time frame that my customer wanted to know who he could thank personally. Thanks Fenix Parts and thanks Maston B.!!

Tr
Review №37

Always a pleasure working with Maston barber at the jax fl location he is always very helpful and comes through in the clutch for me thanks maston

Ge
Review №38

Every time I always can count on Maston Barbaree for every thing I need. Excellent customer service!

St
Review №39

Kapp is the man. He hooked it up with some parts and got me next day shipping. Always available when I need products.

tr
Review №40

THIS PLACE IS GREAT!! Auto Maintentance Plus. Thanks Maston Barbaree!!

Em
Review №41

Excellent customer service

Da
Review №42

Maxton knows his job and has excellent customer service. I mean hes not All-State, but youre in great hands

Br
Review №43

Great customer service with Maston Barbaree thanks for all the help and knowledge.

Ry
Review №44

Maston is very helpful and knowledgeable whenever I need parts.

Ma
Review №45

ASK FOR KAPP....BEST PARTS IN THE BUSINESS!

La
Review №46

We have been ordering from Fenix Parts for a very long time! Talk to Maston when you call for friendly and fast service!!

To
Review №47

I run a very busy repair shop, we use Fenix for a lot of our used parts . I like the warranty’s they offer, I also really like the availability of parts they can find .I use Maston in Florida every time . I’ve got a direct number to him . He really goes above and beyond to help me get the parts we need . And when I’ve had an issue with a part he’s on it getting the problem solvedHe’s my go to for used parts !!!!!

ma
Review №48

Excellent service is an understatement. For the absolute best used parts in the biz, call Josh Goodman. A consummate professional that will go above & beyond to get your whip back on the road. Aside from the outstanding customer service, the premium warranty is unbelievable! For a few extra bucks you get complete peace of mind with your used parts. Wish I could give this company more stars, but I got maxed out at 5. I highly recommend them!

AL
Review №49

Great doing business with Go Auto. Very knowledgeable sales team with quality parts for great price. Highly recommended!

Ma
Review №50

Always received quality parts, Matt is always there to help.

Th
Review №51

Does not listen or trys to riop you off and cost you much time dont buy from here they sold me a diff and 2 axles then only the diff shows up and they want another 500.00 for the drivesaft and axles

Sh
Review №52

Kyle Hall is the bomb dot com. He is very knowledgeable and fast at getting back to me when I need parts. He is one of the best auto parts people Ive dealt with in my 13 years in the industry. If you want the best customer service, pricing and availability, Kyle is your guy!

Da
Review №53

I call these guys (usually Matt P) several times a week and they are always professional and responsive. Sometimes they know I am not going to be getting the parts from them but they are still good to go. The parts we have gotten from them are good and come on time. The few returns that we have had to do were handled quickly and efficiently. All in all, this is a go-to company to work with.

Ja
Review №54

One of the best in town by far. Ryan Hill is my go to guy there. He always gives me the best price and his parts knowledge is top notch. I rarely, if ever, have an issue with the parts I receive, but if I do then Ryan corrects it immediately. You really cant go wrong with Go Auto. Thanks for all you do for us Ryan!

da
Review №55

Great business to buy all your used quality parts. For great professional service, I rely on Ryan Hill as my contact person. He is most knowledgeable and helpful salesman when it comes to getting me the correct part in a timely matter the first time. Keep up the good work. :)

Ka
Review №56

Cant say enough good things about this place. Shelby McNultey is the best. She found the parts I needed, in the color I needed, and kept in contact with me about when they would be available in a professional manner. Would highly recommend them.

an
Review №57

Very professional and fast at pulling a part, not the cheapest but a great selection.

Ch
Review №58

Ryan hill is one of if not the best used parts person i have ever used. he is always honest end fair will get the job done even after hours. great person to deal with.. i have worked at march motors for a long time and have always depended on him.

Ke
Review №59

Ryan Hill always is there when I need him. Whether it be a part for myself or the body shop anytime we need something he replied quick and often! In my opinion he’s the best salesman there. Thanks for always providing outstanding customer service when I call man. Thank you.

Mi
Review №60

Ryan is truly an amazing guy. He ALWAYS makes time to help me with my parts orders, no matter how busy he is. He always goes out of his way to make sure we receive our parts on time and at a great prices. He is truly an asset to your company.

el
Review №61

Ryan strives to get the best part to us at a great price and can find parts for us that other companies cant. when he is not sure he calls and sends pictures or will ask me to send a picture to make sure he gets the correct one the first time. top performer in my book!

Fr
Review №62

Kyle Hall is always super friendly and helpful with any questions we have. Whenever we have any issues with parts Kyle is always willing to help us and makes sure we receive the part as soon as possible. You can definitely tell he cares about good customer service and making sure the customer is always happy.

Ke
Review №63

I have ordered several parts through GO and they have always exceeded my expectations. The sales staff goes above and beyond to ensure customer satisfaction and their warranties are an amazing deal! I recommend them to everyone I know.

Ja
Review №64

Second to none for quality used parts, Ryan is the contact. The service is superb and the warranty unbeatable, it is double than the dealership for new one. Ryan always make sure you get the part that satisfy your requirements and in a timely manner, he has no limits when he is looking for your part.

Ch
Review №65

I have had very good luck with this place in the past. My man Josh Goodman always takes care of me and finds me the right part at the right price. Extremely prompt and professional service.

Ch
Review №66

Matt is awesome!! Not only does Matt sale parts but he makes sure the customer is taken care of. Go Auto is always my first call when I need a LKQ part. See there all about building relationships and customers for life. That is exactly what I am is a customer for life. Not to mention they put the Go in Go Auto when it comes to the delivery service I hardly have to wait for anything. Thanks Go Auto!!!!

Ba
Review №67

When my friend became stranded on a Sunday and looking for a hard to find part, Go Auto was among the parts places we contacted. We were trying to find our best options for a reliable, but reasonable, part, to get her and children home. During this process, we contacted Go Auto multiple times by phone and email seeking knowledge and quotes. Each time, Go Autos representative was very helpful and showed us continued patience and courtesy throughout the process. Even though we ended up taking an option that did not involve Go Auto, we could not have gotten through the ordeal without their help. I highly recommend you contact them before going anywhere else.

Da
Review №68

I was getting my car worked on at a local shop. They kept pushing me to go new for the parts I needed. I called Shelby and not only did she supply me with the part the next day at a fraction of the cost, but they even delivered it to the shop for free! I call her for everything now. Do your self a favor and call Shelby, she really is the best out there!

Je
Review №69

Ryan Hill is the only guy I deal with. No messing around. He gets the job done and always gets my parts when I need them. He goes above and beyond. No lies. No BS. Go Auto should be proud to have such a valuable employee!

An
Review №70

Go Auto is the best. Ryan is always helpful, fast, and extremely detail oriented. I order from Go anytime I can. They have the best prices and local delivery too. Andy

St
Review №71

Ryan Hill is the best, I always use him for my Parts! He is very professional and his knowledge of the parts is great. I highly recommend using him for any of your needs!

Mi
Review №72

Best place in town! Definitely my go-to for parts! A huge shout-out to Matt Perry - great salesman, friendly and helpful - makes sure youre well taken care of!

Te
Review №73

We have been having great results with our PartsWe always deal with Kyle and he is awesome.Wish you Guys would start delivering to the Savannah area again.Regards,TeresaRainbows Paint & Body Shop

Sh
Review №74

My shop has been dealing with Ryan Hill for several years and he always gives us great service! This is one of the few salvage yards that it is a pleasure to call. If he doesnt have the part in stock he always goes out of his way to find it for us. I Highly Recommend Ryan Hill at Go Auto!!!

Mi
Review №75

Ordered a power steering pump for my swagger wagon. Turning has never been easier and wife doesnt complain anymore. Great price and great service. Thanks Josh!

Ma
Review №76

I’m a big fan of buying recycled/ second hand items. Go auto is my first and last stop for my auto parts. Most recently it was a radio. Sales crew is great. I usually work Matt P.

Em
Review №77

Great company to do business with! Ryan Hill is our contact, he does a phenomenal job. Honest and stands behind their product! Highly recommended!!

Sa
Review №78

If you need a recycled part on your car Matt is your go to guy. He can always find a part and keep the price where it needs to be on occasion he’s even helped me price match. If you’re looking for great customer service and dependable recycled parts Matt is your guy!

Ca
Review №79

Good option when you need used auto and body parts.

Me
Review №80

I have been working with Go Auto Recycling for years. They are very easy going and super helpful in my field of business (collision). Ryan Hill is my go to guy.. has been there forever and always eager to help. Thanks!!

AA
Review №81

Excellent Customer service. Matt is a rockstar.

Lu
Review №82

Drove 3.5 hours from Tampa to Jacksonville to pickup a hood for a 2012 Sienna. The conditions by Matt Perry were just as described.Thanks to God for a safe trip from Tampa and back, thanks to Matt and Go Auto Recycling for the much needed part.

We
Review №83

Ryan from Go Auto is absolutely amazing. He is always there to help when we need him. If Ryan was not there I would find a different vendor to order from. Thanks for always taking care of us Ryan. :)

Fr
Review №84

I call Joe at GoAuto on every vehicle that comes through my shop needing parts. He always takes care of me and will go out of his way to beat the competitors price. Highly recommend giving him a call any time you need parts

To
Review №85

They were great had what I needed. Nice people also.

La
Review №86

Shelby was quick to respond and very professional. I will continue to buy from Shelby. Everything is well priced and quality products.

Li
Review №87

Ive been working with Ryan at Go Auto for years. Ryans outstanding customer service and parts knowledge make him an awesome resource for our company. We appreciate you Ryan and Go Auto!

Cr
Review №88

Ive been purchasing used parts from Kyle Hall at Go Auto Recycling for several months and I have been very pleased with the quality of parts and the service. Parts arrive when he says they will, hes always willing to work with us on damage credits, and if there is a problem with a part, its picked up the next day for credit. They are leading the industry inGA.

Sc
Review №89

I own a BMW repair shop here in Jacksonville and use Go Auto very much. They have helped me get many customer who were in a bind back on the road quickly. They also honor the warranty which is very important!!

Th
Review №90

Kyle is our go to guy at Go Auto. No matter how busy he is, Kyle always makes time to help me with my parts orders. He does his best to make sure we receive our parts on time and at great prices. Talk to Kyle if you want to receive excellent customer service.

Sa
Review №91

Matt is my favorite salesman. always nice and knowledgeable. very fast service as well would recommend them to anyone with auto needs!

Je
Review №92

I have 2 Infinitis and a Lexus that I am able to keep running thanks to Ryan at GoAuto! I was first introduced to Go Auto through my employer and have been using them ever since. Their prices are not even a third of what you pay at the dealer, and everything comes with a warranty that they live up to. ( YES, I have used my warranty before). I have never dealt with anyone else except Ryan, and I think he is the best! Thank you Ryan for everything you have helped me with over the years. I think you are great at what you do, and I really appreciate you!!

Ky
Review №93

Joe (as well as the rest of the staff) is very helpful and prompt. You know exactly what your getting over the phone. Never disappointed.

cu
Review №94

Great parts selection from nationwide locations and can typically have anything you need by the next business day if not in stock locally. Kyle Hall is who I call for all my business needs and is always Johnny on the spot with fast friendly customer service.

Ke
Review №95

Easy place to use good service friendly staff excellent inventory

Ke
Review №96

Great customer service especially from Shelby. She was able to help me find the exact part I needed quickly and professionally!

Kr
Review №97

Phillip Thompson is the absolute best!!! He always makes sure we have what we need. You cant go wrong when Phillip is around! Thanks Phillip for always going above and beyond!

Sa
Review №98

This place is terrible. They consistently lie about their Inventory. I assume they do this so they can hang you on the line long enough to actually find the part that you need and also so you dont spend your money elsewhere. Never the less, th parts are always late and always wrong. I can ask for a seat belt and they will send me a seat without a belt. I work at a dealership that will easily spend a few thousand dollars a month at a place like this but the Go employees could care less.... And that includes the manager David (he is the most useless of the bunch.) I have also been waiting 3 months for a $40.00 refund. I called like 5 or 6 times and nobody seems to be able to get their act together. There are only a few companies like this in town so unfortunately we cant get away from them. I ONLY USE GO WHEN IM DESPERATE.

Ma
Review №99

Very friendly and helpful staff and also a great place to work

Le
Review №100

I had a great experience with Go Auto Recycling! Josh Goodman was extremely helpful and knowledgeable. I highly recommend!

Information
31 Photos
100 Comments
4.5 Rating
  • Address:12270 New Kings Rd, Jacksonville, FL 32219, United States
  • Site:http://goautorecycling.com/
  • Phone:+1 904-765-4242
Categories
  • Used auto parts store
  • Auto body parts supplier
  • Auto parts market
  • Auto parts store
  • Junkyard
  • Salvage yard
  • Tire shop
  • Transmission shop
  • Used tire shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations