We went in to pay our bill, and let me tell you to go in and ask for Dylan he is the best. He told us about all these different things we could be getting for the same price. He went over prices of other things we were interested in. He had a lot of information. The best service ever!! But trust me ask for Dylan. He’s the best!!

Dylan was friendly and professional ! He helped me solve my issue with my bill and gave me all the information I would need to purchase a new phone. Best service Ive received from Verizon in a while. Thanks Dylan !

Phone number listed dials but still goes to national line and not local store. Very misleading!! I needed an item but wanted to make sure store had it before driving over an hour to store. Plus online never goes to local stores when you put in zip code. Goes to random cities in other states....hence the reason why I was calling local store. No service all the way around!

Poor service tall blonde headed maleI need to switch my services

Graham was excellent!. He was friendly and knowledgeable!Jackson TNVann Drive

Have a phone getting so hot it was melting the phone case. Was informed by customer service to return to a corporate store for proper return of Hot devices. Worker refused to take it, taped the box, put the label on and said to take it to ups... really?

We had an appointment for noon, the store was to open at 11:00am, we arrived in the parking lot at 11:15 and noticed that people were not getting in the store as it was still closed. We called Verizon customer service, they said they would look into it and call me back. I did not receive a return call by noon, so I called back. While still on hold about 20 minutes later, the store finally opened. We were not given an apology or explanation. Once inside, we received poor customer service and they only had a minimal amount of phones in stocks. We left without purchasing a phone and went down the road to Best Buy. I have been a loyal Verizon customer for 16 years, today I came extremely close to going across the street to AT&T. The service was insulting and the next time Verizon treats us like that will be the last.

Store wasnt busy. Got waited on quickly. Went in to check on a upgrade. The lady in the store showed me how I could save money. Most people dont do that anymore

Cory was AMAZING!! He got me squared away with an upgrade on my phone! He was so nice and made sure that I had a great experience at the Vann Dr location!

Very good took care of my problem right away.

Super helpful staff. They want to make sure that you get the best deal without being to pushy.

Helped on finding correct charging cord for my phone

Very polite, very fast. Was in and out.

Unhappy with Verizons support of the store, not necesarilly the store itself. Employees were trying, but waiting on hold for hours. Took 3+ hours in store to activate the watch I purchased from Verizon by phone. I was just at the store to pick up one in stock.

Great store and service. Can be busy at times and you have to wait but Ive never had an issue there that couldnt be addressed or handled.

We have been here multiple times and the staff is always very nice and very helpful.

Amazing service & tremendous product knowledge!

Shamika was great, set up a cell phone and account for my handicapped brother. And, at a very reasonable price for unlimited text, data, and calling!

Service is most always excellent and knowledgeable. Prices are outragious.

Great service, in and out with curbside pickup!

After I got notifications that 2 phones that I didnt order where ready for pick up I called the store and was hung up on after I let them know what was going on so I have to go to the location from my state and report the fraudulent orders which I was able to talk to the fraud department to clear it up and they assured me they wouldnt be able to pick up the devices. Then the next day more notifications that order was picked up so I contacted the store just to ask about their pick up policy and she told me you need ID, pin and card that mad purchase with so I asked how did someone pick up phones in my name that I had already did a fraud report on and she said they must have used a fake ID but what about the fraud alert on my account and then she dont know.... I feel like someone in that store behind this

Great professional staff.very nice and helpful for all your cell phone and accessories. Highest recommend.

Great service!

They are very nice and courteous

The network is strong. The device selection is not. If you’re looking for someone to argue with you about what YOU want, this is the place. However, most associates are reasonably knowledgeable and they try to help.

Brought my family in to get us all on one plan. The kids were thrilled and we got such a great deal. Kinda felt like Christmas in March!

Terrible service. Walked in and I knew exactly what I wanted. Actually my entire family did (3 phones). Discussed what we wanted. Watched people come in and leave. And no one even looked at us. We were there for at least an hour and a half.

They were Great, I had a problem with my phone I had went to the store where I bought my phone Milan TN. The woman there only looked at it for a few minutes said it couldnt be fixed either deal with it the way it was or factory reset it and lose everything. Took it here and they had it fixed in 5 minutes and had a great attitude. Thanks again!!

Went to activate 5 lines and was turned away because I wasnt and would not wear a face mask!!!! What a joke when every other store on the street is welcoming customers in their stores with or without a mask.

I came in with a phone that only showed 1/4 of the screen and Adam took the time to help me transfer everything from my old phone to my new phone even when he couldnt see the screen. Adam was extremely nice and helpful and took the time to help me with everything. I spent almost 1.5 hours there due to my phone screen being out and Adam helped me every step of the way. I will never go anywhere else in the future. Verizon in Jackson is my new go to store for my phone and wireless needs. I highly recommend going here and seeing Adam if he is available. He will take good care of you

Very bad service in my area which was fine 6 months ago. Not only my phone, tablet for internet service but my wifes phone also. Tech service keeps saying that it is something wrong with my phone. When I get out of the service area of the tower I am using my service is great.

Had a small wait time. I had dropped my phone and thought the screen was cracked. Good news just the screen cover. In which the gentleman took it off for me.

Robbie and Scott were very helpful. Scott was friendly had helped us upon entering the store, and while we waited on Robbie. Robbie has lots of knowledge of what the store had to offer, what plan was right for our family, and the discounts offered.

Spent over 35 minutes on the phone trying to switch account over from ATT. Most of the time was left on hold, what little time was not spent navigating the gauntlet of endless menus, was spent with a rep that new little of their phone plans. Got cut off twice. Hmmm

Taylor took great care of me setting up my new phone! He answered all of my questions and was very helpful.

The guy told us to go down the road said his merchandise is overpriced n he didnt recommend going there.

Friendly and helpful. Eager to explain or answer questions w/o attitude. Thanks

I was helped as soon as I walked in. I got what I went in for and was back out the door in about 5-10 minutes. Thats pretty impressive.

This place was awesome I went to to phone stores in they were only people that walked up to me greeted me and help me I truly loved this place in the service is excellent thank you so much Verizon Go see Tyler and Scott while youre there for great product Knowledge and friendly personality

Best experience ever! We had a Christmas gift major catastrophe but the young man with sort of strawberry blonde hair handled it with professionalism and ease right before Christmas. Sorry I didn’t catch his name. But he made it a very pleasant visit and I will trust this office from now on. Thank you.

Alvin was most helpful and answered all of my questions. Almost no wait time needed. I was very impressed with how smoothly the visit went.

Been with Verizon since I got my first cellphone and have never had a problem with them. Great service, no dropped calls even when traveling. Danielle helped me get my Mom set-up with her first smartphone and she definitely went above and beyond! She was extremely nice, knowledgeable and professional! I appreciate her help sssooo much! Great job!👏👏👏

Premium store without any barganing chips for phones or service. The floor personnel was polite but so without options it sounded almost arrogant or mean. They just didnt get my money, and its obvious why.

Quick service & he even held the door for us. Wish I could remember his name but we have never got in & out so quick. Went to ask about one line and upgrade another. Got it all done with accessories & everything in less than 30 min. I was amazed at his attention to detail & knowledge of the products in store. We knew what we want when we got there & he never attempted to up sale or change our minds. Now he did mention the big new phones, but he did not bring anything other than what we requested. He walked thru activating the device so we would not interrupt service till our child got home from school & pointed out the parental items available for that device to keep us a step ahead. Thank you even tho I have forgotten your name, great service.

Very bad experience... didnt want to help.. body language very very bad... express no disire to help..rude...

Danielle Wire was awesome. She took time with my elderly mother and made purchasing her new phone a great experience

They were so helpful when my husband needed to get on our family plan and needed a new phone

Because Im paying for this service every month, I feel like Im entitled to the world and I feel entitled to what ever I want when I walk in this store. If I leave feeling any kind of way or dont feel like a princess I will write a bad review. Its unacceptable for people to be people. They better treat me like the royal customer I am.

If you need a screen protector or other accessories for your phone, do not buy them here. While, Verizon sells them, you can get them much cheaper at other stores. + Verizon does not help you remedy an issue since they are registered to the manufacturer and not Verizon. So save your hard earned money and buy accessories elsewhere.I have used Verizon for the past 11 years, spending over $26,000 in service fees and new equipment, only to be told - sorry, we can not help you solve a $45 issue. That I then solved for $20 at another local business.

A corporate store, I dont bother going to the other stores for service.

Staff there is nice and do what they can to help.. but have been having tons of problems with my brand new device and have had to return it 4 times and the last time I had to wait for one to be shipped in which was no bueno because I am on call 24/7 and it left me with a non working device for a couple of days! The phone issues are not Verizons fault... it came from the manufacturer like so!

Amazing customer service and got a new phone so win win.

I have been having some issues with my phone and needed to get a new phone for business reasons.Was greeted with a What do you want? and after I told her that I wanted to upgrade my phone after I pay it off (that day) she told me I couldnt do it. Went to another store and the staff actually helped and did not tell me to go elsewhere and I was able to upgrade my phone with no hassle.I used to live in this area and this was the worst customer service I have had at this location. 1/10 will not return to this Verizon location again.

My daughter and I were given the basic Non-satisfying Answers to the issue we had at hand which left Us with-out a real answer to the issue. The Employee keep referring that my daughter and I to call the Customer Care Number which was one of the reasons we returned to the location. This was a Very Unprofessional Service at the time of our visit. I have now changed carrier because of the Unprofessional Response in resolving the issue and the continuously redirecting us to call Customer Care Number instead of resolving the issue themselves. I do recommend that you Record everything said while at this location because you will need it later to help resolve any issues that come from the visit. I really do not understand how some people have great outcomes with this place while others have issues such as my daughter and I did. I think God that I was not under a contract with Verizon or I would have to paid even more.

Company store better to do business with.

1 Humboldt I will not go into again but Moutain got a pretty good store with friendly people in it

Useless. Only sales here.

Good customer service, but didnt set new phones up because of their wifi was running slow due to all the downloads of other devices was told it will take about 45 minutes to set them up.

Went with someone else who bought phone sales staff was very helpful

Customer service need to redo.

They were nice but could not activate the new phone, and we went in twice the same afternoon.

Wont be back!! Only received 1 star because 0 awas not an option waited over 30 minutes to try to get a case for our note 9 to be told they didnt have a case with a screen protector service rep acted like we were bothering him.

Opens at 10am on Saturday. Had a line at the door like a black Friday sale. Quick service and easy parking

Go here instead of the smaller satellite stores..Ask for danielle she is great

Nice people answered all my questions

3 miles away from this location and no reception! Cant wait to get rid of verizon!

The lady that greeted us at door when helping me was very rude and hateful. She talked down to me and thats not cool with me at all. Will not be back in there and will recommend that others do not also

Need tech-savvy sales people on the floor

Bradley and Roland were great. Hooked us up with a new iphone for my iSheep wife and a sweet new gear 3 Frontier for me.

Great customer service and everything went well.

Marcy took care of my wife and me with her excellent abilities. She is extremely talented.

Rude and arrogant sales associate... Went to another Verizon store and perfect customer service...

Ms. Vaughn was very helpful and quickly worked to solve the problem. Hope that changing the phone will somve the problem. Thanks, from a very satisfied Verizon customer.

This store well managed. Except service

5 stars. I was in and out quickly with my problem fixed. Thanks guys your help was greatly appreciated.

The salesman was very helpful and knew what he was talking about. Saved us money.

Service here is great. Just hope the companys service is too. Time will tell.

Just like any other phone store. Clean inside, but the staff is a little too pushy trying to make a sale, but I will say they do seem pretty knowledgeable about what their doing.

It was good

Cool

Always great service when I go to Verizon

Expected long wait, nah I was waited on as soon as I walked in. The staff were friendly and took care of my issue with only a short wait and a smile. I recommend Verizon on Vann Drive.

Lets be honest. Youre always gonna find someone that complains about this company or that. I have been with them for 6 years. I like them a lot.

The guy was very helpful. Will be back.

Stella was working!!!!! She is THE BEST!!!!! She ALWAYS takes great care of me!

I love the people here to me theyre just like family.

Gets worse every time a turn around. Simple switch is a Huge lie. For and I phone 6 never out of an otterbox. Less than yr old. Only given 100.00 not paid off amount. Cant get the phone back. RIPOFF!!! THEIVES!!!

Great service knowledge staff always ready to help with your needs👍

Quick and excellent service!

The doctor was in did not take long to see her and I got fixed up

They offer a military discount on your bill

I already love Verizon phone service but the people at this store in the columns is just awesome people from the first person I talk to and I talked to three they were just all super people

This is where my daughter bought my new phone for Christmas!!!

Good service/knowledgeable

I have been a customer with Verizon for over 10 years. I purchased a new Droid Razr M last year in August. I was happy with the phone. In June the phone stopped charging. I have insurance on the phone. I took the phone back to the Jackson TN Store (1128 Vann Dr) and asked for tech assistance. They inspected the phone and told me it needed to be returned on warranty. The tech initiated the return. I received a replacement phone and returned my phone as instructed. After about a week I received an email stating the phone had corrosion on the charging port and was not covered by warranty. I would be charged $299.00. I contacted Verizon who had me contact the store. The store manager said it was my decision to send in the phone on warranty and they will not do anything to compensate me for the difference in cost ( $299.00 instead of $100.00 deductible). This tells me the Tech staff are poorly trained and the Manager will not back up their decisions with the customer.

My experience was awful, the lady who was supposedly helping not customer friendly at all, Stella, but as always thanks to good ole Roland one of the mars it got better. Hey Roland u rock, thanks again big Roland.

Its a very cool place to get the latest and greatest gadgets

Was able to get the item I needed without any hassle

We had the best customer service here. Could not have been treated better.

Went in with problems with my phones battery. LaBron was very helpful and quickly took care of my problem.