We had a great experience. Mary Brown was our salesperson and made our experience fantastic! From start to finish we were very pleased. Kathleen helped with our paperwork and was extremely knowledgeable and very nice. We would highly recommend Paul Moak to anyone looking for a great dependable vehicle from knowledgeable, friendly, and helpful staff!

There is no where else that will take care of you or offer you the best deals than Paul Moak. They are my families first choice in buying cars or making repairs. I have been driving Hondas for the last 19 years. You cannot beat their service.

Choosing Paul Moak Honda was the best choice i could have made in purchasing a vehicle. The experience, the customer service was nothing short of amazing. I had the pleasure of having Megan, Chris, and Ms. Kathleen to assist me! They where very informative, showed interest in all of my questions and very nice. Ms. Kathleen supplied me with options towards my purchase to assure I would be comfortable with the payments. Every question I had she answered them without hesitation. It wasnt like some other dealerships Ive dealt with that pushed me to purchase a car, I was more comfortable and at ease at Paul Moak Honda. I left with the car I wanted and the biggest smile on my face! Paul Moak is the place to go for your next vehicle!!!

My experience with Paul Moak Honda was awesome. We broke down in the midst of a long trip. Had my car towed to the dealership. We were provided with a loaner vehicle to get around while my car was being repaired. The entire staff was friendly and most helpful. We ended up buying a new car from Paul Moak Honda. The best service and most friendly personnel I have ever encountered. Thanks to Samantha and Alex for all you did to help make our trip a very pleasant adventure.

I highly recommend getting a car from Paul Moak. They have very nice and understanding sales representatives and managers. They get the things done right and on time. If using the one off I-55 ask for Mary and she will get the job done. She is very nice and patient and she listens to your very need.

I’ve received great service from Paul Moak Honda - From my salesman to the service department. I purchased my Honda Aug 2019 & I’m still very pleased with my purchase and the service. The people are friendly & answer questions with no problem. Thank you Paul Moak for the great service you provide.

The service department is phenomenal. They stayed late trying to fix my car. Unable to get the passenger side window back up they gave me a loaner. I truly appreciate their effort. They are an excellent company committed to customer service and satisfaction.

Started taking our 2019 Pilot over to Paul Moak after having several complications at Bob Boyte. They have always been straight with me and all issues resolved properly. Just had new tires put on along with oil change as well as an alignment. Everyone was nice and courteous while service was quick and easy. Will be getting all my Honda work done here from now on.

My experience was awesome! My service lady Ms Samantha was very polite, prompt, and professional. I was given a loan vehicle since i had to leave mine & i lived 2 hours away. They got the parts & had my vehicle ready in less than a week. Even my bill was less than originally quoted. My vehicle so far has been running much better & im so glad to have it back. Overall my service was excellent & i will certainly use them if needed in the future.

I got my oil changed at Paul Moak Honda on Saturday 8/28/21. This was my second time getting my oil changed at this dealership. The oil change itself was fine. My service advisor was Brian Carmichae. He was not focused on customer service or satisfaction. His whole demeanor showed that you were just a number instead of repeat business from a customer. There werent a lot of customers there at this particular time, so it should have been no problem for him to take care of my simple requests. Before the oil change was complete, he showed me my existing air filter which was in immediate need of replacement. So I had them to replace it. I also asked Brian to replace the battery in my spare remote key. He had the guy at the parts department to replace the battery in my primary remote key. They used my primary key to pull my car in to do the oil change. There was no need to replace it. So I was not happy with the funny look I got from Brian, when I stated for the second time, that I needed the battery in the spare key replaced. I the was the only customer in line to get my oil changed when I first arrived. All the others were in the waiting area already taken care of. So this proved he wasnt all that concerned when I told him about the key upon first arriving there. I mentioned to him that I received a coupon through my email for $49.95 for an oil change from Paul Moak and asked would they honor this coupon which was not expired and still valid. He said it was too late because he had already written the ticket up. Now this occurred before I walked over to the cashier counter to render payment for services. After I paid the full about, he went over to the parts counter to get the battery replaced in the correct remote key this time. He told the guy in the parts division that this would probably be the last Saturday shift that he worked. This was the last straw for me. My suggestion to Paul Moak Honda is to provide associates who are customer focused and driven to provide the best overall experience. This is what provides a healthy functioning business and also a plus to your bottom line. If you cant provide decent workers, then we as customers have Other options.

This dealership is amazing! I flew in from out of state to buy a dream car of mine and they were so helpful ever step of the way! The communication from the staff during the whole process was the best experience Ive ever had, especially from Anna and Kathleen! Super friendly and 100% recommend them

This was our second Honda purchase from this dealership and we will continue to voice such a positive experience this was. James McClendon went above to make us once again feel comfortable and helped get us into the vehicle that we wanted! If your in Jackson just save the time and make your way to Paul Moak and ask for J Mac, you won’t be disappointed!

Paid $220.00 for a new rear tire plus an oil change. I new the total price was going to be around $200.00 and was expecting also a courtesy vacuum and a quick wash of my car as i have had done before. Yet, the attendant brought my car to the front and when i opened the door of my car i was surprised to see no one had vacuumed my front mat. i was irritated to see this . Maybe Paul Moak dont do this any more for customers. It was a let down for me. I expected more because i have experienced at least a quick vacuum of my floor mat from Paul Moak on other visits.

The whole experience of buying our new Honda Pilot was excellent. Chip Burns went above and beyond to help us get the car we wanted. The whole procedure went smoothly and the staff made us feel like valued customers. Highly recommend Paul Moak Honda.

Kathleen at Paul Moak Honda was very very helpful …went beyond my expectations to help me friend a great car … all the people there was so friendly … it was worth the drive to Jackson to get that quality of service … I would recommend them very highly!!!!

Wife and I went to Paul Moak Honda for vehicle purchase. They listened to what we wanted to do and they even price matched with another dealership. Purchase was quick and painless. I suggest if you are looking to purchase a Honda in the Jackson area, don’t waste time with any other dealerships like we did. Went to Patty Peck waste of time!!

Best customer service of all Honda dealerships hands-down. Mary, sales, and Kathleen, finance, are professional, kind, and personable. Had another deal at Bob Boyte but salesman didnt seem concerned about the sale or my needs...just his commission. Drove straight to Paul Moak and was treated totally different. It truly is the little things that sealed the deal for me here...save yourself the runaround and check out Paul Moak. They are relentless in trying to meet your needs and make you feel valued.

I am so thankful for the warm and professional service that I always receive at Paul Moak Honda Service Center.The employees really make you feel special; and that’s every time that I have visited since 2005 with both my Honda Accords.Our family love our Honda Accords.

Paul Moak is the best place to purchase a vehicle. Incredible staff that always goes above and beyond. Great sales staff! Great service staff!

All employees are very friendly and helpful. They answered all of my questions and concerns. Wait time was very reasonable for service performed.

I was pleased that Paul Moak Honda and Samantha worked hard to provide quality services. They were patient, assisted with calling the Honda Warranty Dept. and the Honda Representative with and without a request from me. They worked hard to make sure my Pilot was fixed in a timely manner and provided a loaner. I greatly appreciate the customer service I received as well as the service from the maintenance department. Thank you Paul Moak, I will definitely tell my friends and family about you!

“Taken care of!” That’s how I felt. From the first phone call to Samantha Creel to my last conversation with the competent technician, I felt at ease. My car presented a new problem they had never before seen, so their techs talked to Honda techs further up the technical line until they resolved the problem. Treated fairly all along and they kept me abreast of the progress all along. Don’t go anywhere else other than Paul Moak Honda.

Samantha Creel was the best. She was courteous and very accommodating. The work was completed in a timely manner. Now my a/c is cooling!

If I could rate this dealership 10+ stars I would. I mean wow just wow. First and foremost the staff is immaculate, I had the pleasure of being helped by Jerome and Kathleen ( the blonde in the finance department). I can honestly tell you I had no intention on buying a car that day. NONE!! They gave me the most pleasant experience I’ve ever encountered. I was always reluctant about going to a car dealership because of pushy salespeople but let me be the first to say this wasn’t the case at all. Mr.Jerome and Mrs.Kathleen were so warm, receptive, understanding and patient with me. Even the car salesman that were not even helping us came over and made sure everyone had a chair, water or coffee. I left with a brand new car and I couldn’t be more happy about my purchase. You’d do yourself a disservice going somewhere else.

They were pilote, professional and timely. The car is running perfectly. And the technician reprogrammed my radio so it would work. Would definitely go back.

The entire staff was friendly, warm, and professional to me. If you are looking for a Honda I would highly recommend this dealership. They will go above and beyond to make sure you are happy with your decision and treated like family at the same time. I am looking forward to doing business with them in the future!Satisfied Customer Regina Johnson!

They are awesome here!! Had a flat tire on the highway, was towed to Paul Honda. The staff and technicians were so efficient and accommodating. Was fixed up and ready to go in no time. I highly recommend Paul Moak Honda!!!

I bought my first car ever from this dealership! I was shown kindness and professionalism from the moment I stepped onto the lot. Thank you again Mark and Jerry!!

The service was excellent. I was warmly greeted by DiAnn and she proceeded to help me resolve the issue with my keyless start/stop system. She also let me know what it would cost, if it were not covered under the extended warranty. (Which it was)In the future, I plan on using Paul Moak Honda for any issues with my Pilot.

Such a nice service manager! Above and beyond helpful!

I went in for scheduled test drive not expecting to buy a car for several months and was looking for low mileage pre-owned certified vehicle. I left with a brand new vehicle at an affordable note. My salesperson and finance department worked very diligently to get me in the vehicle I wanted. Hats off to Paul Moak.

It was a decent experience. The receptionist that answered the phone was rude and refused to answer my question about closing of service department. She didn’t want to help me. I informed Samantha that I spoke with receptionist and was not pleased. The service department was very helpful and did a great job assisting me and allowing me to pickup after hours.

Hands down the best buying experience Ive ever had. Kathleen and company made things so simple. Great customer service. Keep up the good work!

Everyone was so welcoming and friendly answered all my questions and had the vehicle up front and ready. They allowed me to go for a test drive. They showed me a lot of the safety features on the car and were there when I checked in the next day and answered my additional questions. They worked with me on pricing and financing and we were able to come to an agreement that fit my budget and I am happy to say thank you to Alex Lewis and Kathleen McNeil I am the proud owner of a 2018 white pearl Honda Civic Sedan and I love it.

My experience was complete and straight forward. Brent gave me some inside info on processes of my car. They made sure i understood everything i needed. I chose this dealership because my last experience at Honda in Jackson was less than acceptable. Customer service at Paul Moak was A+ for me!

I have always had a great experience with Paul Moak service. I call for an appointment and they are ready when I arrive. The wait time to finish the job is not bad.

They helped find a price that was affordable for me. Thank you, Alex

I have been using the Paul Moak Honda service department since purchasing my Pilot new in 2013. They are an awesome group of people to do business with. DiAnn the service advisor I use always fits me in and goes above and beyond. Adam, one of the service technicians, who I really like working on my vehicle, is very knowledgeable, friendly, and takes the time to answer questions and explain things to the customer.

I absolutely enjoyed my experience, I had been talking to cliff, he was awesome. I came in and also had a wonderful experience with Jerome and Jerry. I drove almost three hours to purchase a vehicle. Honestly the vibe, atmosphere and the people in this location are one of a kind.. I had visit another dealership earlier that day but I didn’t purchase a vehicle I came into this dealership and got what I wanted and the best experience ever.. I recommend these people and this dealership. Thanks You Guys

Chris was great he answered any questions I had and made me very comfortable. My car buying experience was no hassle and there were no questions that I had, that Chris didn’t answer completely for me. I will definitely be back.

I bought a 2018 Honda Civic in February of 2018. On Tuesday, January 28, 2021 I realized my air conditioner wasn’t cooling. I called the service department and they told me to bring it in. I explained to them that I had work that day. When I dropped it off, they gave me a loaner. It was a 2020 Honda Accord Sport and it was AMAZING! They called to let me know the car was ready and they then told me that my car was covered under warranty because it was a manufacturing error.

On Monday, September 28th, 2020 to be exact, my mother and I were on the market to shop for my first car. We went to Paul Moak Honda of Jackson because I was interested in getting a Honda. My aunt suggested that we talk to a sales consultant named Alex Lewis due to her great experience at this particular dealership. Mr.Lewis was highly informative when it came to giving us the best deal possible. My mom and I were highly satisfied because we went with my first choice which was a 2020 Honda Accord. The business manager, Kathleen McNeil, was also very helpful by providing a positive buying experience. I would highly recommend any one to visit Paul Moak Honda of Jackson!

Everyone we worked with was so helpful.It was our fourth car dealership and because of the personal attention we received we stayed, worked together to find the right car.

Came home for a visit and unfortunately stopped at a gas station that had bad gas. Was able to get my vehicle towed to Honda and took care of me. Di ann was really helpful and kept informed on what was going on. Definitely would recommend them.

I’ve never been so impressed by a car dealership. They made the car buying experience simple and smooth! Their prices were lower than other Honda dealerships! Will go here again hands down!

Great customer service. Very friendly environment and Mark Harris helped out on behalf of Mary Brown and helped make my trade in experience very easy. Highly recommend!

Paul Moak Honda is committed to customer service. That speaks loud & clear for me! They provide quality service, treat their customers with utmost respect, & seem focused on their customers satisfaction. I will return & will purchase my next Honda through Paul Moak!

Brian was very nice answered my questions. Went real well.

Kathleen and Jerome were excellent. They went above and beyond efforts to help with my purchase. Highly recommended. They displayed true caring towards their customers.

I was super impressed with the service I received at Paul Moak Honda! Mary, Jerry, and Joshua took really good care of me. They made sure that I had a pleasant buying experience with no pressure. They were so genuine that I wld have bought two cars if I were financially able. Jerry was able to beat the finance interest rate that I was quoted by Capital One by a long shot. He got me the lowest interest rate I’ve ever had on a car., 1/3 of what I would have paid. I love my new Honda Fit so much, I even named it after Joshua. I’ve told so many friends and family about my experience at Paul Moak Honda. I’m really hoping they’ll go to Paul Moak Honda for their next car as well.

Samantha Creel is the only reason I get service at Paul Moak…..She is the # ONE BEST !!!!!

I enjoyed my time at Paul Moak Honda. I found a good quality Honda Certified vehicle with Cliff Brewster. He was a fantastic sealer. I would definitely recommend.

Mary was great to deal with! The service was outstanding and we didn’t have to wait around all day to buy a car. They made the process simple and easy and we got a great deal on a great car! Will buy from here again!!

Great attention to detail. Very responsive

Friendly and helpful staff. Fast service. I will be back for all my automotive needs.

Great experience with the staff at Paul Moak Honda. They were friendly, helpful and timely in their work on my Honda.

I have driven the Honda vehicle for the last 5 years shopping only at Paul Moak. My salesman, Alex Lewis is the absolute best at taking care of me and my car needs. He is knowledgeable and honest. I love the service at Paul Moak Honda!

Great service even during this Pandemic . I didn’t have to wait a long time and the Employees are straight and friendly . Bought the car from Paul Moak and if ever the need for another one the Seller will be Paul Moak .

I went in for vehicle maintenance on my accord. Having called ahead, the time of service and price was just what I was told over the phone. Everyone was polite and the customer waiting area was very clean. I was able to connect to the or wifi and continue my workday. I will definitely use them in the future!

Had new tires put on 9-14-21 and low tire pressures came on and stayed on. Ran by and they recalibrated the system and was on my way in 10 minutes or less.Very friendly.

Great customer service and reliable technicians. Ive never had to bring my car back for a mistake.

I can say that Paul Moak Honda might be the most trustworthy dealership I have ever walked in. Their customer service is wonderful and they are not just money hungry like other dealerships. After losing my first car from Thief, I was looking for a better car that would help me get around. I originally went to this dealership for a Dodge Charger that was overpriced and Ms. Mary help me get a brand new 2020 Honda Civic sport.The note was excellent for my finances and I had plenty of money to save up. I recommend this dealership to anyone and I just want to say that ms Mary is one of the nicest salesmen they have there. Every time I enter Paul Moak she’s there with a beautiful smile. Thanks

The service staff and technician was kind and knowledgeable. They were quick and thorough. The bathrooms, waiting area and facility was clean and cared for.

Professional staff. Listened to me and tried to accommodate me. Did not waste my time. Kudos to Sales Rep and General Sales Manager for making this process smooth and uncomplicated. Thank you so much.

Samantha is the greatest she’s very helpful and knowledgeable. I always call him Samantha when my car needs service. she get me in and out as quick as possible for service. I haven’t had no problem. She has a beautiful personality And attitude. Thank you for service of my car 2012 Honda. your mechanics are excellent vehicle servicemen. It’s obvious they know what they are doing because I have not not had to return my car after having it serviced. Thanks to you mechanics!!!!

Fast service and friendly staff.

Paul Moak Honda Service... The Best in the Business! Samantha Creel, Service Advisor, and Jeff Cline, Master Honda Mechanic... Best of the Best!!!In June 2021, DiAnn Bokin, Service Advisor, assisted us with a Service Ticket on our 2018 CRV that we purchased new from Paul Moak Honda. DiAnn and the Paul Moak Honda Service Team are the Best of the Best!!!

We had been looking for a new vehicle and just dropped in at Paul Moak Honda in Jackson. We were met in the vehicle lot by a salesman. He was knowledgeable about the vehicle on the lot and was able to guide us toward a vehicle we were wanting in a price we wanted. They did not have one on the lot with the exact options we were after. In a few minutes they found one just like we wanted with the options we were after. It was near by and while we did the paperwork on the sale the salesman went and picked up the vehicle. We were able to take the new Honda Pilot that same day.

Always very professional and knowledgeable service. The staff is very friendly, and they really seem to care about the customer getting good service and quality parts without draining your pockets financially. I’m very pleased.

My experience was fantastic! Samantha was very helpful and efficient!!

I love my HR-V !!! Paul Moak Honda was so nice and very polite and patient with me. Thank you all so much!

Paul Moak was awesome. I was traveling and had a light come on my dashboard saying I had an emission problem. I took it to another Honda dealer, near my hotel, and was told nothing was wrong but as soon as I got back to my hotel the light came back on! I took it to Paul Moak the next day and they got the issue fixed. I was able to leave town on time with a safe car. The staff was extremely nice and helpful.

Service is fairly fast and the employees are knowledgeable.

Service Department was excellent. Very nice and quick.

The service was fine except for being told I needed to replace my brake fluid when I knew it didn’t need to be replaced . That was obviously trying to add charges on my bill.

Very professional and work with the customers to give them the best offers.

Alex Lewis has been our salesman for two cars over eleven years. He is knowledgeable, thoughtful and kind. Our experiences have just the opposite of those frightening experiences we hear and assume with car salesmen.

Always first class service from Samantha Creel at Paul Moak. Car was repaired on time at a reasonable price and I received a phone call, text message and email informing me my car was ready and I could pay on-line. Great technology to keep me informed and up to date on my service.

The Most Helpful People I’ve Ever Met! My Previous Vehicle Was Totaled, and They Helped Me Every Step Of The Way! They Made The Car Buying Process as Simple and Seamless as Possible!

Quick & friendly. Got the exact problem fixed with no hassle, or issues! Great customer service, & proper sanitation during COVID-19. Diane was superb! Keep up the good work guys!

Highly recommend for your car buying needs!Professional and Personable Staff!!Special Thanks to Josh and Maryfor such a wonderful experience!!

Thank You Chris and your team especially for the trade and purchase in my dad’s new van.The experience was seamless professional and efficient. I look forward to doing business with you in the future.

The service department team at Paul Moak has always been professional and courteous to me. When you pick up your car, it is fixed and it is clean. I highly recommend them.

Very good service.

Great experience. Salesman was wonderful to work with and not pushy. Finance guy was awesome and worked really hard to make sure I was happy with final numbers. Great experience and I will definitely be back. I’ve always used a different Honda dealership in town but not anymore. I hope we can continue with a wonderful service relationship preparing for a new car purchase in a couple of years.

This was a great buying experience. Everyone was friendly and attentive to our needs. Mary Brown let us take our time in deciding the type of vehicle we needed. Thank you for all your assistance!! We greatly appreciate Mary!

My first impression of the service department was meeting mrs S. At 0830 in the morning to see her relaxed and pleasant demeanor. It was good to see that the word was by her side and she was prepared and she has a warm manner. I went in to replace a recall to my vehicle and it didn’t take all day. Mrs. S is very good with keeping management of services in line and controlled.Thank you

For the first time, I went to the service center with a mechanical problem of my used Honda CRV that I bought recently. I was really impressed by the friendly and professional customer service provided by the service advisor, DiAnn and the technician, Adam. After identifying the problem relating to the throttle body and manifold, I was invited to enter into the workshop area and explained clearly about the faulty parts. Since, I love to fix some basic troubles of my own cars by myself, the price quoted for parts and service, with an additional 10% discount, was quite reasonable. The waiting area is supper clean, with sanitizing stations throughout the lobby.

Kathleen and Chris were wonderful. Very helpful and friendly! Will always recommend.

They were very helpful and did all they could to get me in the car of my dreams at a price I can afford a month. They were patient and answered all my questions Marq was thorough is explaining all features of the vehicle an thanks to him I am able to enjoy my brand new car 😌

What great people! I was made to feel comfortable here. I also trusted their no pressure environment. Thank you, Kathleen and Cliff!! Love my new Honda!

First, the salesman Cliff Brewster was very helpful. He provided excellent explanation of the various vehicles. He helped us pick the right vehicle for us.Secondly, Kathleen McNeil, the business manager help put us with the right money for the right vehicle.I would like to recommend these two folks as the people you want to deal with.It is an indicator that Paul Moak dealership trains it’s folks to provide the best service for their customer. Thank you

Here at Paul Moak Honda Mary Brown and Mr.Jerry Warfield are so caring and dedicated to their customers, it was such a blessing for them to service me, from beginning to end they exceeded my expectations and continue to reach out to make sure I am still satisfied. They are such personable God-fearing people who value their job and I can tell they take pride in it and it shows through their execution to help me, I’m forever grateful for God leading me to this car dealership to these two people who God knew was faithful to him and would in return take care of me. The process was smooth, I have no complaints absolutely outstanding even the salesman in the building were very helpful and cheerful. The blessings they have given others is soon to return to them. Paul Moak Automotives can truly say they give 100% Customer Satisfaction! God Bless you All!

Jerome and Jerry were great at helping me choose something in my price range, they didnt stop until they found me something I would like. I wish I could give 10 stars!!

Parts department was very disorganized, inefficient, and slow. If you need parts, order from Bob Boyte or Patty Peck Honda. Parts would have arrived days sooner from any other dealership.

Our Service Lady was professional and knowledgeable. She kept us informed of what the needs was and when we would be able to pick our car up. There was 2 guys that, not sure of their title, that was picking up cars and bringing cars back for customer pickup. When the Service Ladies would ask them to get a car or any type of question they were sarcastic and if they answered you could barely hear them as they would just walk off. One of the gentlemen had his pants down to where you could see his underwear. These 2 were very unprofessional in front of customers and to their coworkers.

I had a wonderful buying experience with Paul Moak Honda and my salesman, Alex. He was very patient and kind as we search for a certain color for my Honda Pilot. The customer service was especial and genuine.

I had an AMAZING experience! I will definitely encourage my family and friends to go to Paul Moak Honda! Alex Lewis is an awesome person! He was very personable with a great personality! I truly did not feel like I was being pressured or taken advantage of like you often do at dealerships!

I own 2011 Honda Pilot. The dealer I had been using for 9 years totally let me down. I came to Paul Moak Honda for a second opinion and learned more from them in 1 trip than the many trips to the “other place” I live in Madison and prefer using places close to me but this trip to Paul Moak Honda was worth the drive. I plan to continue to use Paul Moak for future maintenance and repairs.

Savannah is a jewel...keeps her word never a ruffled feather. Works beautifully with all team mates. Always pleasant and kind. O enjoy our interactions. Plesse give her a raise!!!