They always strive for perfection and great customer service!1. My first experience was getting a seal replaced on my right front drive axle. When the parts supplier shipped in the new seal, they took one look at it and could see it was low quality compared to the Toyota OEM seal. So they called me and told me the situation and said they wanted extra time to order in a seal from Toyota. I really appreciated this because I had another shop in Jackson replace the same seal in a different Toyota of mine and they used the aftermarket seal and it did not last long.2. My second experience was getting my struts replaced. They use top of the line Monroe struts which I agreed to. Afterwards, when I hit a deep rolling dump like pulling into a parking lot, the strut spring would hit the inner wheel well. They scheduled me back in to have the struts replaced again at no cost. Monroe must have had some kind of engineering flaw for my vehicle, so they had to use a set of new Gabriel Struts which worked great..Monroe is sending a Rep out to the shop to go over the issue they encountered.. Moral of the story, Auto Doctors will take care of the customer and will do what is right to make happy.
Always kind, speedy, honest and fairly priced!! I never hesitate to take my car there. As a female I have had service centers try and do unneeded costly repairs. Auto doctor will tell you what should be done now and what can wait. Love this family owned, America loving auto care!!!
I LOVE Auto Doctors. I grew up in a tiny town with a great local mechanic that was always honest and fair. Ive been looking for a mechanic like that that I can trust without a doubt, and theyve proven time and time again that they are that kind of a shop. Their respect from the people in the community comes from a genuine place of honesty and integrity. I recommend them to everyone, especially women who are afraid that theyll be taken advantage of during a car fix. I have never once thought for a second that I was paying too much just because Im a woman and didnt know enough to call their bluff.
Nice people, clean, knowledgeable, was told that part would come in on certain day but they never called to let me know.
Did a great job fixing my car.
Wow! Bill is FANTASTIC and upfront. Told me exactly what was needed and replaced it quickly. Told me shelf price versus what he could get the part for, saved me money and time and the result was PERFECT. My road car is back up and riding like the day I bought her. Thanks BILL!!
These guys got me in when others couldnt. I know why, they dont mess around. They get the job done. Sure mine was a farely easy fix I couldnt do myself. Still in and out. I will call on them again when I cant do myself.
Reliable and fair
I have never had service as great as auto doctor. He showed me exactly what was wrong with my car exactly what they were doing to fix it pricing was good I would highly recommend this service 😁
Bill and Beth are gracious and generous. Ive been going to them for years for my auto repairs and theyve always made sure my vehicle was road-worthy before driving it away. Id highly recommend them for any of your auto services needs!
The best choice anybody could make for your auto needs the auto doctor very Very satisfied
Weve been going to the auto doctor for years. This trip was transmission issues. While it took longer than we expected, there was also more parts needed than we anticipated as well. They didnt sell us parts we didnt need and didnt try to tell us the car needed more just to jack up the price. Let me tell ya, my car isnt prestine, it needs some TLC. But we told Bill and Beth what we needed and they fixed just that. No guilt for not fixing everything and they kept us informed of what was happening/taking time. The transmission is now running great and as always, I am very happy with their service. Highly recommend The Auto Doctor.
Great service and great prices...
The owner was EXTREMELY nice, the prices were very fair, and the service was quick. I look forward to being a return customer in the very near future.
The Most friendly couple 💙 anytime I have took my car there Ive gotten GREAT service at a fair price!!
Not good.. they didnt answer my question about having my truck checked out