Car Toys has been and still is the go-to place for professional car audio advice, products and installation. We upgraded a 2003 Tahoe with modern head unit with back-up camera and are extremely happy with it. We also had them fix a peeling tinted window...now perfect!

I replaced my car stereo system with an upgraded system. The guys that did theinstallation really did a great job. They alsosaw that the weather stripping had come offaround my car door and fixed it. They reallywent above and beyond. Great job!

Outstanding service! Troy is the guy to go to. He knew i was in a crunch and needed the stereo fixed so he stayed after hours to get it done! Highly recommend to anyone looking for high quality work and attention to detail.

We took my daughters RV in to get the backup camera fixed. Lee was amazing and fixed the problem in a timely manner. Great service!!

I NEEDED TO REPLACE AN ORIGINAL RADIO WHICH HAD DIED WITH A NEW, BLUETOOTH TECHNOLOGY. CARTOYS DID A GREAT JOB OF REPLACING THE OLD EQUIPMENT

Great people, great service. Got my car done same day. Only 4 stars because they forgot to call me back when my car was complete.

I went to have audio upgraded and the installed drilled thru my firewall to run the power line for the amp but he drilled right into my ECM and I had to have my Jeep taken from Cartoys on a tow truck and brought to a mechanic shop. I have not driven my Jeep since Cartoys touched it. The part is hard to find and pricey. IF I can even get the part it’ll be weeks without my vehicle!!! Plus all the time I’m now spending trying to track down the part. You wanna make things right?!? Give me the $30,000 I have invested in the Jeep because now I have a un drivable vehicle because of your employee!

They were able to answer my questions with my boats audio system and get me set up. They knew my boat better that I did. Highly recommend.

Horrible customer service and broke everything in my car dash. I will never go there again

$600 for a backup camera that stopped working after a month. Called and no resolution.Dont make the same mistake I did.-Still no return call, so posting what I found.

I am very disappointed in my experience. If I could give no stars I would. I had heard great things about car toys and decided to purchase a start remote alarm for my vehicle, I saw it qualified for a free installation in stores. I went into car toys and they told me it needed another part to install and all work together. They told me with that part I had purchased online my car would start but turn off as soon as the door would open. They told me they’d refund me what I had already bought and told me to upgrade to the whole pack system. I bought it since they are the supposed experts. They installed the whole pack, I paid the installation and when I picked up my car the start remote wasn’t working. I asked for a refund and was told to go to the corporate to get the full refund for the installation. I was only given the refund for the pack not the installation. I called corporate numerous times and left voicemails. I did not receive any calls back. My issue is that I was told to upgrade the remote start for it to work properly and then the issue they told me would have happened if I didn’t upgrade is exactly what happened. I was completely cheated into upgrading to a “better” remote start and it didn’t even work. And now No one is returning my calls to get a full refund. This is completely unprofessional and I would not recommend to anyone.

Very knowledgeable staff, built the perfect system then had a flawless install.

The staff was friendly and eager to help. However, that eagerness came off as unorganized and rushed. There were mulitple mistakes made in their bookings (for both days I visited the shop), a forgotten order for another customers dash kit, a mishap on a credit application, etc. They were able to squeeze me in the day my car was supposed to be scheduled for the installation but now Im wondering if there was a mistake when installing my new radio and camera because of the booking mishaps. The rear view camera went fuzzy the day after it was installed and the GPS malfunctions when i connect my phone...which cancels out the entire reason I got the radio in the first place: extra safety when backing up and a more conveniently sized screen when driving in unfamiliar locations... While i appreciate the staff doing what they could to fix and work through their mistakes, I will not be returning to this location due to the lack of organization I witnessed 1st hand and among other customers.

FIRST TIME VISITING. This place is amazing. They were friendly and very professional. They made sure that I understood the installation process and I was able to ask as many question as I wanted.I had new back speakers installed and they sound amazing.I will ighly recommend to my family and friends.

Cody was awesome very friendly and helpful

On eternal hold now for 29 minutes and 23 seconds and counting. Sad

Went to the Irving Mall location after talking to Scott on the phone about upgrading car speakers. Very informative and professional. I visited the store, selected the speakers I wanted and they were installed in 1 1/2 hr. Highly recommend.

Marshall and the staff where great. I walked in. They where very friendly. Marshall asked what I was looking for the price range. To my delight. He showed me a great radio with everything I wanted. And at a great price. I expected to come back later since it was late. Marshall was like no. We will get that for you today. They has the radio installed and working in a flash. I love the radio. But the service provided was a major plus. Thanks Marshall and the staff.

Do NOT go here. Went for a radio and back up camera. Just for radio it was $400 added the back up camera price went to $870! 2 hours later they still havent started on truck! They pulled it in told my husband they couldnt do it within 2 hours so my husband says never mind after already sitting there a hour and a half only to find they cracked the dash and tried to say it was already like that. Well guess what I took a video before we went in of the dash for this reason! Car toys will fix my dash or I will take them to court! Definitely would not refer this place to anyone! Plz save your money and go somewhere else!

Very enjoyable experience while shopping at Car Toys. I wanted to upgrade my car stereo system but was totally clueless on what I needed. Marshall was very courteous and very helpful. He found the right product at the right price. Thanks to Troy for doing a same day install in a very timely manner. Overall, I would recommend the awesome staff at this location.

I took my truck to cartoys for a reason (to get everything done right even though its really expensive ) but turns out when they put my stereo system my check engine light, brake light, abs, service 4 wheel drive and traction control lights came on. My speedometer wasn’t working and the rpms only went uo to 2000. I told them my truck didnt have any lights on and the guy who installed it was saying that the lights were already on when he pulled my truck in, which i and he knows he was lying. They were trying to find things to blame it on, until i kept telling them it wasn’t like that. They found a cut wire where he cut a piece of plastic off finally and he connected it again and now everything is fine. This just shows how they were trying to say they didnt mess something up when they actually did. Now my rear view camera is fuzzy and they’re saying it wasnt them. Not satisfied at all here. I didnt even get a discount for the inconvenience. And also my stereo turns off when its not even at high volume! I took it again and one of the guys told me that there is nothing he can do to stop my stereo from resetting at volumes like that LOL. What??!! Dont go to cartoys at Irving. Can’t believe all this that happened to me there. Very unprofessional and LIARS!!!I took it to the cartoys in Hurst and i would give them a 5 star review, they helped me and fixed my stereo and my rear view camera without telling me i needed a amplifier like the people in irving did. And they were very helpful and professional.

My experience with car toys at the irving location on 183 and beltline was not good. I went there to purchase a camera system in my car, i ask the employee that was servicing me once the camera system is installed could someone explain how it to operate the system. I was told sure we will help you. Once it was installed and payed for i ask if someone could walk me through how it works, i was then told the instructions are not the box. Very poor customer service, i then went to the person that installed the camera system he closed the door on me, never will i purchase from car toys again, i would never recomend car toys to anyone..

Got a Brand New Cd player... And needed my headlights cleaned. I didnt know they did that kinda work. Im really happy with the job they did. Really friendly and professional job. Timely as well. Thanks Guys.

Super knowledgeable and great help to get me fixed up. Highly recommend! Thank you Ralph for being patient with me and helping me understand the whats and whys also.

I cant get any help here.

This is a great place to get your music needs taken care of the staff is always very friendly and have a mass of knowledge. I will definitely come back if I even need anything at all

I was sent bye a manufacturer of a camera company to have a device installed in my car, but not only did I not get what I needed but what I got is faulty, doesnt work when I need it or as it should.

Wonderful experience. had stock looking continental stereo on my SL500 and they kept the stock look of my car. Daryll the regional manager did a wonderful job. highly recommend.

Very nice and helpful. The prices are really cheap compared to every where else. This location and the one in Lewisville made a customer for life

Installed new radio, speakers and amp on my harley. These guy did a great job. Really took care of my needs. Thank guys job well done

This car toys is amazing, the best one I’ve gone to. They will always have my business and Kyle is very helpful and a hardworking honest person, really cares about the customer. 100% recommend the Irving store

Kyle was very professional and knowledgeable. I hadn’t done this before and he expertly walked me through the process. I truly didn’t know what to expect but I felt assured by Kyle that the work would be done efficiently and I would have quality products installed. I love my new audio system and it has the Apple car play system!! The prices were better than anyone around here and Luis expertly installed it leaving my car neat and clean. I definitely will refer everyone I know and will be back for detailing services.

We visited CarToys to upgrade my husbands sound system.The staff at 183/Airport Frwy were phenomenal. Everything was done on such a professional, kind, informative level.We appreciate them taking the time with us from the beginning to driving off with our new sound system.Fantastic service!!! :)

Really nice toys, fast service

Bought a pair of kicker speakers after testing what sound I liked in the booth. Matt installed them flawlessly and even went above and beyond to correct loose wire connections he noticed in my existing system with me even asking. They also installed an amp that I brought in without hesitation. I wish I got this kind of service everywhere I went. Solid group of guys.

They were all very friendly, helpful, polite, and got done quicker than the time given. Professional clean work. Would definitely recommend

Ralph and Scott were very helpful in getting my issue resolved.

Helped me out immediately and found what I needed right away great customer service

I was very pleased with the service I received from this car-toys location. Scott and the team was great. And Rick did a great job with the installation. JL speakers and sub sound great in my FJ Cruiser. I highly recommend this Car-toys.

These guys went out of their way to help me with a wire that got cut by dealership doing service to my truck. These guys know what they’re doing.

Awesome store and employees. Shout out to Kyle and Christian for the professionalism, knowledge, and all around customer service. I have been to this store twice now and received excellent service. They fixed my 4Runner up in a timely manner and answered all my questions. Couldnt ask for anything better.

Car toys is an exceptional retail sales experience. I appreciated the integrity and helpfulness of the manager and employees. The service was supreme as far as helpfulness and overall satisfaction.

Kyle and Kay are amazing. Customer service is impeccable and quality is stellar. I had an Escort 360 CI, speaker and amp with custom trunk build, Thinkware F800 pro (front and rear) with backup battery installed. All wires and major components are very cleanly tucked out sight. Components needing to be seen look stock. Ive had a couple of adjustments to account for personal taste, theyve done so without question or petty charges. Amazing job guys.

Cameron (my installer) was awesome. Didn’t hesitate to make some tweaks to the install to make sure I got exactly what I wanted. A+

Installed my head unit in about 2 hours and it works great

Great service, great installation! I usually do all my own maintenance and customization, just didnt have time to swap out the dead receiver in my F150. Have used them a few times in the past, will definitely return in the event I need them.

Kyle, Mgr, at Car Toys - Irving, TX, did an excellent job of explaining the options they could offer for my needs. There was no “used car salesmen “ approach at all to explaination. He explained “stereo tech speak” in layman’s terms that actually made sense. The installation service was completed on the same day. I will be going back to continue my stereo upgrade.Alvin

Overall the staff at the Irving store was great and did a great job with a difficult install...everything works great and looks great!

This place is awesome! 5 star customer service! People are so friendly and efficient! Thanks car toys!!! We will be back!!!

Techs and Management team knows their craft and provide excellent service!

Had them put in a replacement radio in my Jaguar X-Type. They did a great job. It looks and sounds fantastic. Very happy! Highly recommend.

Bruce, the car toys employee, was beyond helpful and knowledgeable on all products offered at the store. He was able to answer my relentless questioning with a calming confidence. It was an extremely busy morning at the location and he handled each and every customer with professionalism, kindness, and in a timely manner. I would highly recommend Bruce and this location to anyone looking for car electronics.Big thanks to Bruce and the CarToys team in Irving!

If you need anything light related done, go here. Ask for Garrett because he did custom fabrication of brackets and a switch to unite 3 separate kits for headlights, underglow, and interior lighting. He told me step by step what he was doing and made sure everything was safe and will last. The best place to go for lighting by far!

Had Christian and Scott help me out on an install on my F150. Nice quick service. I’d recommend them!

Premium price for low quality install advise you spend your money elsewhere.

They were very helpful and the staff is very nice and professional. They didn’t try to cheat me out of money because I was coming to get speakers and even though I asked for a whole lot of extra stuff I didn’t need they talked me out of it because I didn’t need. The installation and big car detail were perfect my car looks like a brand new car and sounds wonderful

Added amp and sub to 3 of my cars here, they all still work great (2005, 2011 and 2017).

Great service, friendly and professional people. Did a swap on an old OEM amp, very nice and quick job. I would have given 5 stars but the negative was being quoted a price and an additional $10 shop fee was slipped in. Place has been there too long for an additional fee such as that, not for a job such as this. Just to make it aware...

Editing my initial response. This place used to be awesome 2 years ago when I first started going and poking around. Even spent a few thousand dollars between the 2 cars I have, and my girlfriends car. Since then, this place has really taken a bad turn. For the most part the management staff up front is friendly, knowledgeable and does a good job as a retail store. The install side of the shop is where Ive had a couple major issues. A custom sub box that took several weeks to complete because the custom carpet I ordered for mine was used on another project, which they then wrapped in the wrong color hoping I wouldnt notice, and then never called me once the correct carpet did come in, delaying the finishing of the project considerably. This was a while ago, so I decided to give them another shot. Got halfway through a project and didnt have enough time to complete it before going on a trip, so I thought Id have them finish the speaker install and button up the panels that I had left off so they didnt have to remove them again. They installed the speaker, but didnt put the panels back as requested. After inquiring about this the install manager indicated that it wasnt part of his job to put the panels back in since he hadnt removed them, regardless of the fact that I had requested them to do it. After stating that I wouldnt pay the price I agreed on since the job I had requested wasnt finished, he told me hed lock my truck in the shop until I paid. The other manager on staff ended up discounting the job, but the fact remains that no customer should be treated that way over a very reasonable request. Personally, Ill be taking my business elsewhere for the foreseeable future, theres too many audio shops in DFW to reward this one for truly awful customer service with any more of my hard-earned money. Ill give it to a shop thats true to their word, and understands that partially complete jobs come with partial payment.

Brought Chevy Silverado in for a Kill Switch installation and throughout the process they cracked my dash board and tried to lie. They then admitted to being at fault. Not only is the cracked dash a driving hazard but it also goes to show how reckless they are when installing products.

I came in to the store close to closing time after having somehow reset my car stereo to factory original settings. The music sounded like what you would get with a base model car. Alex and one of the techs, Lewis, came out and spent about 30 minutes making adjustments to restore my system to the excellent sound I was used to. Alex even paired my phone and IPod (which is the problem I was having when I caused the sound issue to begin with). And all of this at no charge. Now I cant say they would have the time or resources to do this with everyone, but it goes to the heart of what customer service is all about. Whats more amazing is that I didnt even buy the system from them! Bought it in CA. A friend recommended Car Toys. I hadnt heard of them before. But any additions, accessories or upgrades I need Ill get from only one source now; Car Toys in Irving. Thanks Guys!

I came in to have a new car stereo installed. Michael was very helpful and knowledgeable in helping me choose something that I wanted. He even changed all the settings for me since I am technology stupid / impatient. Installation was quick while I sipped on Margaritas at the restaurant across the parking lot! I will come back when Im ready for more toys.

I ordered a truck safe console, and call the Chevrolet house to install it, and wouldnt you know they dont install. But the first place mentioned for me to try was Car Toys. Those guys are fabulous, and truly know what their doing. They got my business anytime!!!

Good selection of stereos and staff was very helpful

My name is Teresa Robinson in Arlington Texas, i am writing this review for the manager by the name of Talon Thornton, a couple a weeks ago I had an issue going on with my alarm system and my appointment was today at 10:00 a.m. Around ten minutes later my issue was being resolved by Talon, he is very professional and courteous, And I want to thank him for a job well done and I look forward to doing business with Talon in the future, I was greeted with good quality service and respect once again thank you for the bottom of my heart. Satisfied customer.

Staff is aggressive and not very friendly. Didnt want to refund the money I was owed and made a big deal out of it and had to call a manager when it was written on the ticket and in the computer system.

I need you to honor my emigrant and fix my remote start. Its useless in less than 3 years after installation

The guys at car toys have always been very professional and taken good care of me

The staff was very friendly and helpful! They were able to hard-wire my camera in my vehicle as requested. It took a little longer than expected, but no complaints so far.

Spent the morning at Irving Cartoys with Bruce. I was very impressed with his customer service. He made sure all of my issues were addressed and spent more than sufficient time with me despite the store phone ringing and multiple customers walking in the shop. I left the store well please. Rare thing to have fun while spending all your money! Bruce made today’s trip well worth it and shout out to the install team. Job well done.

Great service, got a good deal on a remote startup for my car and they installed in less than 2 hours for me.

Best car detailing service! Customer service was far better than other places I have been.

Started out with an Alarm system last spring after my truck was almost stolen.. Alarm works great! My stereo stopped working a few weeks ago so I went to them to see what options I have. Wow my new system sounds great,. My truck was returned cleaner then when I dropped it off. Great sales team and professional installation team. Thank you!!!!!

An awesome group of employees! Great customer service! And theyll do whatever they can to help with a perfect deal to fit your price point!! Will shop here again.

Was awesome being able to walk in without an appointment, being greeted with great service by Michael and the installer David did an incredible job switching out the radios (it looks like a factory install.) Will definitely use them again!

Ok service, I waited for tech to finish my car radio install, but unit I purchased is tricky to change radio stations. He made it seem simple, but the buttons are very small.

I unfortunately have to come to this place every month due to state requirements. I have been coming here did a little over a year now. The female manager has the worst customer service skills that I have ever experienced not only does she treat customers with contempt, she openly treats her staff like they are stupid. As a business owner myself I know your employees are your most valuable asset, she definitely doesnt understand this.Update: Store under new management and I have to say the attitude in the store is an absolute about face from the way things used to be everyone seems much happier to be at work and the Manager is not only engaged with customers but treats his staff like the assets they are!

Great store! The workers in there are very informational! I told them what I wanted and they got me the best stuff for a great price! Will be going back!

Good selection

My car looks beautiful and I am very pleased with the detailing.

Great service great job installing alarm!!

I have been to other locations and this by far is my favorite! The manager is nice and patient with my car questions. The service is very quick! (I had to wait 5 minutes at the other location to be acknowledged, then another 30 minutes for them to finish the paperwork and give me my car back).

Very shoddy work, had to come back to replace a whole surface of the interior that they scuffed badly. A simple screen install led to extreme carelessness on their end. In addition to scratching my interior horribly, they left wires loose and hanging in numerous areas. The manager wanted to charge me $150 to drill a hole in the glove compartment in order to route the usb wire lol. He said if not, the wire will just run through the side of the glove compartment with it not being able to close properly. I chose the latter and to my “surprise”, it was able to be simply ran through a different crevice which required no drilling! I was highly disappointed as this was my first experience with car toys.

A little pricey and slightly oversold but good for most common needs. Knowledgeable staff this visit. Last visit I couldnt get anyone to install my Parrot Asteroid head unit and I had to figure out the CAN bus wiring on my own.

Courteous staff, knowledeable and efficient. Will refer my friends to come here and get their upgrades. Kudos!

This was a complete waste of time and money. The detailing job was definitely not worth the amount specified as the value nor was it worth the Groupon discounted rate. I could have taken my car somewhere else and received a better detailing job without a Groupon. I will not recommend the detailing service at Car Toys and after the service I received, I would not recommend Car Toys. 0 star service!

Went a while back to drop off truck to get a back up camera and new radio, dropped it off Saturday morning came back that evening and nothing had been done. I left the truck one more day and came back late Sunday afternoon and STILL NOTHING! Needless to say I was pretty upset, no phone call to say they would not be able to get to it or nothing, I gave it more time to see if anyone would reach out and NOTHING! So I decided to let Corporate know how they totally dropped the ball on this one. Long story short, apparently theres a new batch of folks who actually understand how to communicate and care about the customers needs. Kyle and the new crew are on top of it and made me an offer I couldnt refuse. If any of you had a similar experience a while back, dont hesitate to give this location another try. Its a whole new ball game.

Ive been going to this car toys for my phones and car systems for 6-7 years. Christiane Nguyen the manager has gone out of her way to take care of me above and beyond. Now I can add Talon Thorton to the wonderful treatment received.

They had to replace a sub in my 2007 Lexus LS460, which is hands down the hardest rear deck to crack into, and had me jamming out the door in just over an hour. Great job guys. No more rattling sub.

Its an okay place to buy decent audio equipment but their prices are little bit high

We had a great experience installing Apple CarPlay in a 2000 Jeep. The staff was very knowledgeable and accommodating!! Bruce and Chung made sure we were satisfied customers. We will be back with future vehicles!!!!!

Very informative guys, willing to go through all my options and help me out!

Great service and first rate work, would come back here for sure

Great group of guys to do business with. Look like they have some good products & services as well

Guys were very informative and helpful with helping me with my purchase. Will definitely be back to this location!!!!! You guys dont get the credit you deserve.

Guys are very helpful. Prices are great

I recently took my boat (2007 Malibu) to Car Toys for an audio overhaul. From beginning to end I worked with Ronny who was absolutely fantastic to deal with. We looked over the existing install with the installers and reviewed all of my options. They were upfront as it relates to pricing, product needed, and what I would expect.They made every attempt to re-use any component of the system to help keep costs down which was important to me. I took the boat out yesterday and the entire family was very impressed with the sounds that we were able to enjoy. The 12 sub hits HARD and the WetSounds speakers throughout the cabin and on the tower just sound clear and plenty loud.I would not hesitate to take my business back to Car Toys, thoroughly impressed with all aspects of my experience with them since I walked in the door a week ago today!

I bought a handful of stuff for my 2012 F-150 with help from the store manager Kyle Harris. I was originally just updating speakers and maybe an amp/sub combo. Kyle had me listen to different options and ended up getting a 5 channel 500W Kenwood amp and 10 Kenwood sub with Kicker 2-way coaxial speakers part #44KSC6804. He then told me about a few other items from Stinger and an audio level converter. Had it scheduled for install the following week. Kyle was extremely helpful and did not up sale anything. I spent more than I originally planned but so glad I did. Love the new sound and dont regret a thing. Thanks for all the great help. Highly recommend this location.

Took my 2004 Chevy and updated the radio, speakers, and cleaned my headlights. I came in for a radio only. They asked a lot of questions and sat in my car with me talking about sound, how I used everything, and found a perfect solution with an Apple Car Play radio, JL Audio speakers.Ill be back for a subwoofer soon. The demonstration they gave me of life with or without one was convincing. I just needed to save more money.Great crew. We laughed a lot and they seem genuinely interested in every customer. Multiple people helped me out and they jumped on every phone call and greeted every person. I like details like that.

Do not go to this place the reviews are scams.Most of the 5 starts reviews has only one review.Kyle the mgr was the one who checked our 2017 Toyota Camry XLE leather seats. Luis Colon was the one who did the horrible job on the vehicle. We purchased the signature interior and exterior for $357.11 after taxes.My invoice number is: 05229IRKKPU the car was checked in at 10 am on Wednesday 5/22/19 and we were told to come and pick up at 6 pm. we told HIM we will pick it up on Thursday at 10 am. We picked up the car and I asked Kyle if he thought the leather seats were detailed as it appeared they were not touched. He said yes of course and he was there with the guys working on the car and they even were trying to find a dirty spot and one of them said busted cup holders.I took the car and on Friday I asked some of my friends if they think the car has been detailed or if they can see any different in the interior. Not a single person noticed any change in the inside. I showed them pictures from before and after and we can tell they were not even touched.One of my friends advised me to buy Meguiars Gold Glass Rich leather cleaner and test it myself. I just added a little of it and you can tell it was not even touched.I went back on Saturday and talked with Kyle and showed him what the $10 bottle can do. He had the car detailed from the inside. I got the car and guess what, the armrest and the cup holder in the back seats were skipped. I did not even bother to say anything as it was so clear to me they are after your money NOT for a long term returning customers.I recommend spending your money somewhere else.Do not let Kyle fool you with his selling techniques!See the pictures below before you waste your time and money!