Guys,This place is another HIDDEN GEM in Irvine!If youre having trouble with your phone and need expert help, COME TO THIS CRICKETT STORE. The staff here are head and shoulders above the rest. They are experts. If you have to drive up to 30 miles out of your way, it will be worth it! Jason is awesome. I think the other staffs name is Kol. but when you come in, I promise you you will not be disappointed.

Great customer service from Jason. Hope other sales reps would be like him. Super service. Kudos to him.

Kharles at the Irvine, ca store was awesome.. very helpful and there was multiple customers all at onnce.. He gave all what we needed!!! Very patient..👍👍👍

Went in to add a new line, Jason and Michael were very helpful and expedited everything. Thanks guys

This store is super clean and staff here are very friendly and help. No better place than here to switch your plan.

Bryant is so helpful. Store is very nice and clean.

Good customer service, Anna is super helpful and patient!

Went in to this location today and Ana was fantastic. She knew the difference in the devices without looking at the demo phones. She also asked me questions about my wants and needs, so she could show me a few devices to choose from. Great visit and I will be back, thank you Ana.

I got iPhone 12 and 5G plan from Cricket. Their phone payment plan is very good. You just need to pay $49.99 for initial payment.

Anna is very professional and patient. She recommended good phone and helped me transferred all my data.

Anna is the bessssttt! She is so helpful and very very patient, she explains everything so well and clear.. Anna really cares about her customers

The service they provide is perfect with great efficiency. I recommend this location.

Wow! Anna is so awesome! Helpful, fast, knowledgeable, professional and great personality. Im happy I joined Cricket.

I came to upgrade my phone. Anna and Bryant gave us good recommendations and helped me to transferred all the data. They are good.

Anna & Bryant gave a stellar service today when i switched from 1 line paying $70 with TMobile to Cricket with 4 lines paying only $100 flat/monthly. Will definitely tell all my friends and family about their deals. Thank you!!

Anna helped me activate my new phone. Very helpful.

The stuff is so helpful and I always willing to be a part of cricket because of their good plans that is cheap but with unlimited data and saves me a lot!

Anna is really helpful. She helped me got a nice phone and transferred all the data. Thanks!

Anna and Bryant helped me transfer to Cricket. They are so fast. Nice experience.

Good customer service. Much cheaper than Verizon I had before, Will recommend it to my friends .

Good customer service. Nice store.

Anna is pretty helpful. Thanks.

Went again to the store and helped me very quickly. Nice employees.

Anna helped me to switch my carrier service from T-mobile to Cricket. She did a great job, very fast and patient.

Anna recommended me a very nice phone and helped me transferred all the data. Good experience.

Their customer service is excellent. Highly recommend!

Very good service and fair price. Recommend!

They are very helpful. Get me transfer from other carrier to Cricket smoothly.

Anna is very nice and helpful.

Good service. Got iPhone XR. Highly recommend!

They helped me get back my WeChat which is so important for me. Thanks.

Fast service and very professional I appreciate Anna and team for the assistance.

They helped transfer from MetroPC to Cricket. Very helpful and nice staffs there.

Anna was very helpful. Professional service

They helped us transfer dat. Very helpful.

Very helpful staff!

Anna is pretty helpful and friendly.

L love it, its just the best for many years l been using.

Anna is very helpful.

Ive been with Cricket for more than 3 years. Love it.

You are awesome! Very helpful!

Anna is very helpful and we love Cricket.

Recently moved to Irvine from SF, and found this cellphone store.Place are clean and neat, just a bit hard to find parking when I came at lunch time.I did switched from another company to them. and got the family plan $80 for 2 unlimited lines with my wife.We used two phones bought from China, (Huawei), and the employee Ben help us set up everything. he is very polite and knowledgeable with cellphone.So far, we are satisfied with the new service.

Anna is really patient. We love Cricket.

WORST customer service ever! Went in yesterday to add a line and buy a new phone and the gal there was on her bluetooth the entire time she never put her own cell phone down when she finally answered a question it was I dont know and when I asked about the phone she kept telling me Just buy it online. Wow! We ended up leaving and going to another Cricket where they actually wanted our business. Definitely need to retrain and get someone in that isnt too busy on their cell phone to do their job.

My experience here was Amazing! Employees are very very helpful and smart! Mona helped me decide on a New phone, and Jon and Lily were very nice and fun employees to chat with, they also helped me set everything up including tranferring all my contacts from my previous phone.. I highly recommend to come to Irvine store everyone there do their BEST to help you and make you feel welcomed. I will differently refer more of my friends to Cricket Wireless😊

Their sales is really nice and helpful.

Amazing customer service!!!

Great customer service.

Thank you to the awesome young woman working the counter today. She got my girlfriends number back from a carrier that had completely botched an activation we were going to do with them. She got our number back, gave us a good deal, and had the phone working in no time.The lady there (whose name I have obviously forgotten), lets just call her Miss Awesome, was very nice to my girlfriend, helped her understand everything she needed to take care of, and helped us double-check with the old carrier to make sure we were fully disconnected (pun intended, after the trouble we went through) from the prior carrier.In summary, the service was friendly and the staff extremely knowledgable. I will be switching to cricket myself once my contract isup, and will be going to this location to get myself squared away.Thanks again.

I went into this Cricket Wireless store yesterday to replace my broken phone. Ben was very helpful, knowledgeable, patient, and super kind. Not only that, but he informed me that I can get the same plan that I am on, but for less. Thank you, Ben!

They are very helpful!

They helped me transferred data. Thanks.

Just got 3 lines transfered, and opened 2 new lines, one for my young son, and one to replace my home phone. The cricket guys are awesome, all 5 lines with 4GB, unlimited voice and text message for each line, for a total $100 and no other fees, pretty good.

Awesome service, great deals, fast and friendly, got a new phone $50 and new number for my 13 yr old daughter.

Great place to get inexpensive cell phone service, I have four lines with them.

Really wonderful experience and nice attitude. Really patient people. Highly recommend this store!

Unlimited Talk, Text & Data Access

The service of this stop is very bad. I have activated my phone on last Sunday. When I travel to other city and found that the voice mail is not working. I phoned the shop several times. A lady always said she is too busy and she will call me back. But I did not get the phone call. I badly need to get my 14 voice mail now.

Super helpful I was out in 20 mins

Jon is the best!!

Friendly and helpful staff!

3 different bad experiences with this place. My husband and I both have cricket but we signed up in a different store 50 miles away and that store was great. I went with my daughter to this Irvine location because its in her area, and it was bad. There is only one employee there. ONE. It is in an extremely busy Asian shopping center where you are lucky to get a parking spot. The store where I got mine, had three employees and it was a tiny store. With our first visit to this Irvine store, we spent about an hour picking out a phone for my daughter (it took a long time because the one employee had to go help others and answer the phone) When it came time to purchase the phone, the employee said oh, we dont have it in stock...you can pay now and pick it up in a week or 2. So, okay, we find a less desirable phone..SAME THING..not in stock. Another phone...NOT IN STOCK. In fact, only one phone in the entire store was in stock! I asked how can you do business like that, its crazy. She said all the cricket stores are independently owned that this owner carries no merchandise in stock...even the phone covers...My daughter works 50 hrs/week and doesnt live that close to Irvine but this was the nearest to her, coming back was not what she wanted and besides she needed a phone right away. So about a month later, the phone she bought there that she didnt really want, broke. Somehow she was locked out and couldnt get it to work and we came into the store again. After about 45 mins, the same employee couldnt get it to work either and said the only option was for my daughter to mail it to Cricket and pay $25. We said forget it, and somehow my daughter got a tech friend to fix it. Two more months go by and her phone was stolen. She immediately called the store and when she gave them all her info, they said the security answer was incorrect and they could not help her or turn off her phone! The security question was easy: what elementary school did she go to? She only went to one. The only thing I could think of was that the application she filled out in the store was hand written and maybe whoever entered the info misspelled the school name?? So now, we will both have to spend this Saturday in that store to try to get this straightened out. The owner is obviously too cheap to hire more employees and to keep merchandise in stock. The customer service is not what Americans are used to either. The attitude is that of some 3rd world country where the employee simply shrugs when you complain...couldnt care less if you go elsewhere as though there is no competition out there. We were the only English speaking customers in the store each time, and we got rude attitudes from the other customers.

It was good. It can do better.

Greate service, very polite stuff. Got a great deal on my new phone

Amazing service

Good Service

I was helped by Jon, and he was very helpful and patient as I tried to transfer my account from a previous company. He answered all the questions i had about the phone and service.

Come to this location and transfered my verizon account to them, BEN helped me set up everthing, very greate service, and he is the best!

Jon and his crew were awesome and very patient with this knucklehead... Thanks Jon and cricket crew

Very polite and helpful

Jason was very helpful and friendly. But of a delay at the start but great experience overall

Went to the store to get a new connection. Wanted new 25$ prepaid plan.The lady there tried hard to convince me to switch to a 40$ plan and buy new phone with it. After 15 minutes of arguing another lady comes in. They both talk in chinese and then the other lady rudely says you have to take 35$ plan as no customer asks of it and they wont bill for less than 35$. I firmly made it clear that I need 25$ plan only. They agreed for it. Then they give me an estimate of the connection15$ for new sim25$ activation fee25$ plan chargeWhile on the cricket wireless there is no activation fee and cost of new sim is 9.99$.I tell them that this is not true and the price is less on the site, they say its the way its going to be for instore purchase. If you want to payless shop online.I left the store and ordered online for 9.99$+25$+tax and there is no charge for shipping.I have searched the site and could not find any mention of in store purchase being more than online purchase, as mentioned by the store. They were trying to ripoff by 30$.Would never go this store again.

Transfer from major carrier to cricket. Lots of saving and excellent customer service in store

Very good service, just transfered my Metro number to them, since i got very bad connection from metro, Ben & Lily helped me set up evetything. I like them and the store.

Store closed during supposedly business hours. Whats up with that?

Great help

Great service

Ok

The service is very good, 4 lines only cost $100, which is really cost-effective. Old users, every time they encounter problems, the clerk is enthusiastic to help solve them, and there is no wrong choice!

I have been using Cricket for many years, the service has always been very good, and there are also many good promotions. I changed a few phones here and I am very satisfied.

From Verizon to Cricket, the service staff are very good and support them!

I have used their home for a long time, and the service has been very good and very cost-effective. I recommend everyone!

Hello! My husband and I are your customers for many years. We also introduced our friends to participate, but some friends complained that there is a problem with the mobile phone. I feel that I am not able to operate, your company does not provide customers with The arbitrable department is dissatisfied with the employees and spleen, but when the employees have good service, they say that it is unfair to employees. But I think some employees have good performances. We should praise them. For example, John, Ben. Now, zoey, esther, Hannah are very good. When they come in, they are very considerate and very patient. We are very satisfied, we want to say Thank you, your company, for knowing it, and rewarding them so that they can do better is what we want to play. Thank you!May04/17

The beauty in the store is super Nice, and the process went well 🙂

Excellent!