Great service, always Courteous and efficient and attentive to listen to any other needs of your car you have concern about. You can request a rental car if you don’t have a ride . It is really a pleasure doing business there. If you have to stay there I’d coffee and drinks. Magazines and of course cars to look at .I also get a car wash . I always drive away happy !

I have to say the customer service they have made this the best car buying experience I ever had, hands down. I had reservations after I purchased my new car, let them know and they would of done anything to keep me happy. I ended up keeping my car and love it now. 😊

Rick at Nissan of Irvine was excellent. I called him from San Diego (Oceanside) to tell him what I was looking for - 2022 Nissan leaf. He contacted me several times with cars that met my requirements. I hesitated because I had hoped to shop at a local Nissan dealer. But Rick was always helpful, cordial and ultimately I called him back to reserve a car. We will absolutely shop at Nissan of Irvine in the future, and ask for Rick.

By far the greatest car buying experience. I purchased a 2021 GTR since they gave me the best price in the country. Everyone was friendly and made the transaction fast and got me on my way. I would recommend Nissan of Irvine to anyone looking for a vehicle. The customer service is beyond expectations.

Nissan Irvine service team was excellent. Fast, friendly and serviced our Nissan Titan 2019. Back on the road within half a day. My family and I were able to drop off the truck and go enjoy a day together and pickup at the end of the day. Great team and service.

Great service overall! They’re so quick with service & we’re super friendly.

Juan Alvarado has exemplary customer service and attention to detail. The entire service staff is attentive and friendly but he goes above and beyond and researchs any questions I may have that he doesnt know and follows up. Hes a great service advisor.

The staff are really rude and no respect for their customer in this plNever go to this dealer and never trust them.I have to take my Altima for a safety recall, to them and once they realized this is the reason for my visit changed their tone and became aggressive!

It took over 3 hours for a simply oil change. Keep in mind it was also a Monday morning so I wasn’t expecting it to take so long.. ☹️ Nonetheless, the people at the location are helpful and extremely nice. Brace yourself to wait a while.

Amazing customer service. Sales team is the best. I would highly recommend this place. Rick is very friendly, knowledgeable and helped me to choose the right car. Me and my family are so happy and enjoying our new car.

Juan was very helpful. I went in for an oil change and knew I had some other work to eventually get done. I end up getting some of the additional work done as I asked and was able to use a competive dealer service coupon that they matched. I do believe some repairs really do need genuine Nissan parts fixed by the experts although its more than I would like to pay. Overall satisfied.

They were nice and washed my car. As well as changed my battery on my key fob.

Keith is a great guy! I came in with one goal and he accomplished it for me. He was kind and generous and I’m very thankful for him.

First time going to this location. I had a great experience. I went in for an oil change. They also did a multi point inspection, took care of the recall, and washed my car. Juan was the service advisor I worked with, who was great. Customer service was great. Im a very happy customer!

We were having serious problems passing our California SMOG test and had already spent over $200 to a SMOG repair shop without success in spite of their many attempts to solve the problem. After taking our car to the Nissan of Irvine service center they quickly diagnosed the problem in one of the wire harnesses in the engine compartment. After replacing this one part we were able to pass the SMOG test the same day. They continued to provide updates of their progress during the entire time that our car was in their service center and performed a repair for a factory recall free of charge. We would certainly recommend Nissan of Irvine to any Nissan owner that requires service on their vehicle.

Great experience purchasing a used F150 from Nissan of Irvine, sales was very helpful and offered to get me an UBER so I could pick up my new truck.. Amazing experience, I’ll definitely go back in the future

My service advisor greeted me as soon as I arrived, took my information and called me a Lyft within 10 minutes. My service was completed in a couple hours and when I arrived the car was washed and ready to go. Pick up was 5 minutes. Great customer service.

Called Mark Nutter in service department to request repair to front end of my 2013 Nissan Rogue. They ordered parts needed, set appointment. Mark greeted me on Wednesday, reviewed my work request and verified parts were already in shop and verified the price for repairs. He provided Lyft service to my home and back as the shop needed vehicle for approximately 4 hours. Car was ready and washed, vacuumed and tires shined when I returned. Great service Mark !!

Mark Nutter is the best. Hes always so great and easy to work with. We keep coming back to this dealership to service our car because of him. He provides excellent customer service.

It was not a 5 star experience it was a 10 star experience, Julio Garcia was extremely knowledgeable regarding the vehicle, took his time to explain the various features in a professional manner.

This place is a must!! Super helpful I just moved to Vegas from Cali and everyone out here just didn’t have patients like this dealership has.. makes me miss Cali 100% I’ve never meet such honest straight forward, helpful, staff, thank you Julio for taking my car to me.. Thank you Randy for taking time out of your day to get me a good deal with my credit not being at its greatest due to just filling Bankrupsy, movin out here to Vegas and being a single mom I thank you for giving me this opportunity my babies and I love the car!! Super excited!! Thank you!! HIGHLY RECOMMEND THIS PLACE! AMAZING STAFF AND OUTSTANDING customer service you guys ROCK!

We were so impressed with our recent experience at Nissan of Irvine. Our new car needed service and we were taken care of right away. I was given a Lyft home and they let me know they would provide a rental car if our car needed to stay a couple of days! I appreciated the text updates along the way. It was ready the next day. The staff was wonderful and they even washed our car. Nissan of Irvine goes above and beyond and is our go to dealership!

This was my first experience with the Nissan Service Dept. after buying my new car at their dealership. So I asked a number of first-time questions and was very pleasantly surprised to find that they were all answered courteously and efficiently and effectively (far surpassing experiences Id had elsewhere in the past). Everything was handled very professionally, and it was obvious that those involved worked with a spirit of excellence. Im 100% satisfied -- and as a person who suffers from high-anxiety attacks, I can honestly say I was grateful for the non-stressful environment! I recommend this place with no qualifications whatsoever and without any hesitation. The person assigned to me was Fernando, and Im happy to give him 5 stars and a big smile as well.

What a great experience! Mark provided a Lyft to take me to to the lab for my bloodwork. Awesome touch! He informed me that they would need to have my car for more than 4 hours and offered to have a Lyft take me home and come to pick me up when they were done. Mark kept me informed of their findings and gave me the opportunity to authorize the work that was identified over the website. I really liked that option. Mark also followed up with a phone call to confirm that I wanted them to do the work. I love this place!

Amed Aguilar was very helpful. He took care of my car and provided excellent customer service throughout our transaction.Thank you,Russ

Really nice people, great service. Werent pushy about anything - just nice and informative. I really appreciate that they got my Lyft back home so I didn’t have to wait at the dealership. Got some parts replaced, got an oil change. They washed my car too which was awesome. Thank you! Will for sure be back.

Got my car serviced by Mark Nutter who was incredibly helpful, very kind and personable and up front with me as well as understanding of my situation

I have a family of Nissan automobiles that I have been taking to this dealership for years. The Service Manager s and all their staff are very friendly, polite, clean and thorough. I have yet to have been shoved into an upgraded service or into a repair that wasn’t necessary. Their prices are fair... unless you can do it yourself... Thanks guys!

Always a good experience with the service department at Nissan of Irvine. Fernando Hernandez is a top-notch service advisor also.

Really good team.Loving the car (a Leaf SV plus)

Experience in purchasing new vehicle meet all my needs. It was quick, educational and friendly. The entire team was welcoming and genuine.

Service providers here are knowledgeable, kind and helpful. Always have a positive experience. Thanks so much!

Randy was very informative about all the new features of the 2021 Nissan Rogue which is what I am interested in. He took the time to sit in the car with me and explain all the features in detail. We spent time trying to come to a figure that was good for both of us but I am going to have to wait till maybe closer to the end of the year when they may be giving more than just a $500 rebate. I will definitely use Randy at the Irvine Nissan.Beautiful car!

According to the Recall noticed, it takes 1 hour and representative said 1.5 hours, but actually it took 2 hours. It was wasting time. The recall is responsible Nissan and why I should need to wait do long.

I had a nagging noise issue with my Rogue. I mistakenly purchased the car from another dealership. After 4 visits, 2 mechanics, and multiple replaced parts, I decided to take it to the experts at Nissan Irvine. Within 2 hours, their mechanic (Tyler) was able to diagnose and fix the issue. I received amazing service from both Tyler and the Service Advisor (Mark Nutter). They made me feel well taken care of and I left feeling very happy. I can’t recommend them enough. Thanks again guys!

Recent service experience at Nissan of Irvine was exceptional! Service rep Fernando Hernandez was fantastic. All went seamless from start to finish. Thank you Nissan of Irvine and thank you Fernando.

Every time I take one of my vehicles to Nissan in Irvine, they always save me money. I end up paying less then what’s quoted. I love the customer service and I feel like they truly take care of my vehicles. Amed Aguilar was very professional and handled everything to my liking. I will continue to return to Nissan of Irvine.

I had driven a Tacoma and it felt very bad and sluggish. I drove to Nissan in Irvine and Jerry approached me and asked me what I was looking for. I let him know I was looking for a four door truck and wanted to d he Frontier. We went in the drive and the truck felt amazing and so much more powerful and stable than the Tacoma. The sale went very smoothly and the team followed up with everything they promised. I bought the truck and paid $9,000 less than the Tacoma and got a better truck in my opinion and I have never owned a Nissan before. Thanks again Jerry for your help and your team was awesome!

They very helpful and informative. Responsive. Explained everything all along the way. I liked the text message with options to pick of what work to have done. Very positive experience.

Julio, New Car Sales was outstanding! He worked hard to find the Rogue that I wanted and he gave me the best price “out the door” without the dreaded haggling. He was very thorough. His follow-up was head and shoulders above all the other new car sales that I have interacted with over the last 20 years while buying a new car.If you are looking for a Nissan, call Julio at Nissan of Irvine, he will give you the best deal that is being offered.Sabrina Mota, Finance Manager was excellent! She was very knowledgeable about all the products that are available to add to your new car purchase but not overbearing or pushy. She is well spoken and a pleasure to do business with.Thank you Julio and Sabrina at Nissan of Irvine

My purchase was simply fast, easy and stress-free. Keith provided great service. Buying from home was made easier than ever. Thank you Nissan of Irvine.

I had the best car buying experience with Nissan Irvine. They had the car ready for me upon arrival for test drive. There was no lies or gimmicks to sell the car. The salesmen were honest and straightforward. They worked to get me a deal for the car I wanted and I didn’t sit at the dealership for hours. I highly recommend Nissan Irvine if you’re looking for a good car at a fair price without all the games.

Excellent service and vehicles. Ive shopped there for a new car 3 times and will be going back in the future. Always a good experience. Recently I moved a little further away but I noticed Nissan of Irvine had better prices than the Nissan dealers in my area so I went back to them for a new car and I got a really good one that Im very happy with.

Mario helped me lease the new 2021 Nissan Leaf! The lease process was so easy and quick. Mario knew everything about the car and made me feel welcomed. Thank you Nissan!

Awesome guys! Worked with Joe (GM) and Bara (Sales) and it was the fastest, easiest purchase ever. It took me longer to get there than to purchase truck, but completely worth it. Sending all my friends and family to Nissan of Irvine!!!

Great Service and friendly team! Stopped by for a quick oil change and tire rotation a d got a wash and vac too! See you in 5,000 miles, Nissan of Irvine!

I came into Nissan with a list of symptoms. They quoted me around $1900, which was fixed and paid for. I picked up the car and the same issues were still present. The dealer invited me to come back and have them look at it. The service tech and I drove around for about 20-30 minutes and the intermittent problems wouldn’t show their faces. The tech said he would triple check everything with the car on the lift. He did some rust removal work (free of charge), which now it’s been about an hour and it seems as though the issues are gone. Hopefully it stays that way! I appreciate the fast response on my review, and making time to have me come in the next morning to make it right. If anything should come back, I’ll be sure to give them a call, everybody was very friendly and willing to help.

Salesman Julio Garcia, Sales Manager Kieth Gleeton and Finance Manager Sabrina were exceptional. I had a great experience working with them. I drove away with exactly what I wanted. Thanks guys.

Incredibly bad experience. This dealership comes across initially friendly but then just grabs your money and cares little about your happiness.After my 82-year-old parents purchased a new 2020 Nissan Leaf, we noticed on the drive home that it was missing a technology/safety package that was on the (different) test drive car. Mario, the salesperson, and Joe, the sales manager, neglected to inform us of this key difference in the two vehicles, and we unfortunately missed it during the rushed delivery. Upon getting the car home, we immediately called Mario expressing our disappointment and he promised that Joe would call us the next day to make it right. Well now, after several days of delayed responses from Joe and Stephanie, the loyalty manager, we are being told that there is nothing the dealership can do short of us trading the car in as a used car and absorbing the costly hit. The car has not been driven since the night of purchase and has 5 miles more than leaving the lot. My parents are incredibly sad that the last car they will likely buy does not have the safety features they need.Nissan of Irvine obviously cares more about the few thousand dollars they made on this deal than making customers happy. A pretty sad reflection on the dealership management and Nissan as a whole, that we will be sharing with all our family and friends, and up the chain at Nissan. For those of you that dont know, Nissan of Irvine and Nissan of Capistrano Valley are under the same owner group so be wary of both. And watch out when Joe says he wants to make you happy. It only applies before the purchase.

Bara and Richardo were both very helpful and informative in the car buying process. When there was an issue with receiving the wrong car mats, Bara made sure to get us the correct ones as soon as possible. Would highly recommend.

Mark is a very professional guy He makes the difference in the high standards

Easiest way to buy a car. hassle-free. Ricardo wss fantastic.

Good service and the staff are friendly. Fernando Hernandez provided professionalism and was able to arrange transportation for me. If you have a Nissan you should get your vehicle serviced at Nissan of Irvine

Amex was very nice. I have worked with him before and he listened and answered any questions about my car. The service was quick and they kept me up to date as what my car needed and if there were changes or services needed to happen. Thanks Irvine Nissan!

Amed is the man. Every thing was done very professionally and with ease. They got me a Lyft back to my house and lent me a rental for the day. Washed my car before i picked it up. Class.

Mark Nutter is always a pleasure to work with. He’s kind, professional and honest and I totally trust him with my car! Thank you Mark and Nissan of Irvine!

This Nissan is the best! I bought a new Altima in 2004 and the service was great! I came back to this Nissan dealership in January of 2021 and bought a new Rogue! The people here are like family and truly care about you. Michaela and Keith helped me so much and were aggressive to help you, but not rude and aggressive to you. The customer service was exceptional! I highly invite you to visit this Nissan and purchase a vehicle from people who will treat you like family! Thank you Irvine Nissan! Thank you Michaela and Keith for being so professional and helpful!

Great place to bring your Nissan! Getting my brakes put in next week. Thank you Amed Aguilar for taking care of me.

Horrible customer service. Dropped my car off for an oil change. Got a text telling me several other things were critical to be completed. I called 9 times and got the service voicemail. Called sales and they picked up and transferred me and got voicemail again. Finally called again and got through. I needed advice from people who know more about cars than I do. After approving some work, no one updated me on the status of my car as closing time approached. I called the manager who transferred me to the service rep. The service department has 2 guys and no receptionist. The service guys are perfectly nice guys and just need more help in the department. They said theyre busy and had asked management for more help but nothing has been done. This dealership cost themselves lots of money from me because I couldnt get any information from them. The fact that I had to call so many times to get ahold of anyone is ridiculous. I will not return to Nissan of Irvine for future service.

I had a wonderful experience with Nissan of Irvine! I found the car that I wanted online and I called the dealership excited to take the next steps. I was relieved and happy that they offered contact free services and delivery. Joe and Jerry were friendly, accommodating, and a pleasure to work with. Within a few hours, I was able to e-sign the documents, complete the purchase, and have the car delivered to my house (all on New Years Eve!). I am so happy with my Nissan Rogue and with my positive experience with Nissan of Irvine!

It was a great experience shopping for my now new Nissan rogue! Joe and Randy really went above and beyond to make sure I walked away with the car I wanted! Attentive with excellent customer service, If you’re looking for a new car I definitely recommend coming here!

I just went with my mom to get some touch up paint. The at the counter the guy was nice and helpful. Pleasant experience.

Excellent customer service

Very thorough auto inspection, a professional and patient service manager, and the free car wash was completed with every detail done to perfection.

The entire process was easy and I felt like a friend not a client. Thank you

I serviced my Leaf today with Mark Nutter. He was very friendly, professional and kept me up to date as to the status of my vehicle along the way. Highly recommend!

The entire process was so simple. Mario was great to deal with as was Fred the manager. Buying a car shouldn’t be difficult. They made it fun and easy. I bought the car sight unseen and it was far better than I expected. Thank you guys!!! F

My lease was coming due, and after countless calls and text messages (who says persistance doesnt pay-off) I came in to the dealership to view my options NOT expecting to drive off with my 2021 Rouge.Mario and Joe worked absolute magic for me.Highly recommend!Rick

Juan is the best ! He was patient, kind and I received great service !

Nissan of Irvine is Outstanding for service. This is my 3rd Rogue Nissan from this location and I always bring it back to this dealer for service. Mark Nutter helps me and makes sure I get the best service and discounts and that I have a ride back and forth. He takes the stress out of my having to take care of these things. That’s important to me because I’m a widow and not use to taking care of car issues.

Quick appraisal of my car to sell, painless but disappointing offer. No basis of comparison, as they were the first dealership to contact me after submitting a Kelly Blue Book request for offer.

Great service. Very professional and had me in and out quick. Services: oil change and tire rotation

Best Nissan Service Dept. experience, very friendly and professional.. Awesome job service team..!!

I was working with several dealerships looking for the absolute best deal. This dealer decided to make an offer I couldnt refuse. Did all the paperwork online. I live out of state and they made the process a breeze

I had to drop my car off for service. Fernando and Jose were amazing. Fernando kept me updated the whole time, and were very thorough, addressed all my issues with the car and made sure they were all fixed. Even the nice sales manager who allowed me to pick up my vechile minutes before closing

I would leave NO STARS for the maintenance department! It takes them 2+ hours to do an oil change. Every time Ive gone I have the same issue! Only reason I went today was because the manager gave me a free oil change for their bad service my last visit. NEVER GOING BACK

Got my car done expeditiously today. Juan did a great job of following up.

So happy with my brand new Rogue! Thank you to everyone at Nissan of Irvine for getting me the color and all the options I wanted. I love my new car!!!

I’ve been coming here for the last 5 years, the best customer service from Advisor Fernando. They have a forever customer!

Very polite and professional. Quick to get vehicle checked in and quick to service. Outstanding service!

I feel angry 😡 since I felt cheated by the representative. I came to Nissan Irvine for my car could not accelerate. My friend introduced me to a local mechanical and he told me I need a transmission oil change costing me $200. - 300$. But I think if the Nissan Dealerhip has the same deal then I Prefered the pro one.At 9am on Saturday 5/29 the Memorial Day weekend Mark the representative of Nissan Irvine told me they charged 186$ for estimating but which could be covered in the cost of repair. And he said the transmission oil change costs 220$. So I agree with the deal.I waited for whole day no one called and I felt strange. Eventually Mark called at 2:50p telling me they reprogrammed my car (without my consent) and charged me the same estimate fee.After I paid the bill I and read the report perceived that they only did an estimate without any repair!I feel extremely angry 😡 and feeling cheated.I will go to the process of appeal.

Really disappointed in the customer service I experienced from one of the finance managers. The gentleman wore glasses and I unfortunately do not know his name. He said he did not have the time to help me understand the pricing on a car and that I should take my cell phone out and spend some time on a lease calculator and figure it out. At that point I got up and left the dealership because of his rude tone. He also lied when initially running through some of the numbers saying if he changed anything it would lead to “bank fraud.” Save yourself the trouble and go to a different Nissan dealership.

Absolutely great service, Fernando Hernandez was absolutely the best with his smile that you could see through the mask, and it’s compassionate soul. And a great sales person

EXCELLENT customer service. Everyone here is very friendly and I didnt feel pressured at all. Great car selection and I was in my new car in no time. They gave me a decent trade in price on my old car. This was probably one of the easiest car purchases Ive ever made. We will be back soon when we trade in my husbands lease.

I’m always really happy with the service here. Every person is friendly and helpful. Ask for Mark Nutter - he’s my favorite.

In and out quick and fast!

I received an email outlining the details of an offer for returning customers. I called the dealership to confirm the advertised deal was available with the terms stated. All preliminary paperwork was handled electronically with no need to sit in the dealership in person for hours. The process was very smooth. A date and time was established for delivery. The time to finalize the paperwork and accept delivery of the vehicle was less than 30 minutes. A fantastic experience overall including a price point that is beyond amazing.

Just finished a deal with Lana. She is the best sales advisor I’ve worked with, Nissan Of Irvine is very Lucky to have her. A Plus 5Star!!! Very knowledgeable, patient and organized. If you are in the market for a car ask for Lana.

I received such excellent service before I even stepped foot into the dealership. All of my questions and concerns were addressed prior to me coming in to test drive my vehicle. My salesperson, sales managers and finance person were all outstanding and worked with me to ensure that I got financed with payments I could afford. The process was quick and easy and I would recommend Nissan of Irvine to everyone.

Mark Nutter was very helpful in decisions about my car.

I’m not happy for got the car from nissan of Irvine because the guys in your delar told us wrong information about the nissan leaf !!!!😔He told us : you can charging your car in our delar free in 45 to 60 minutes!!!!! (Free) but when I came for charge my car your friend told me free charge for the regular charge and not for fast charge ! And you know the regular charge is 5 miles per hours !!!!!!!!!!!!!This is not fair that you talking wrong onlyFor selling the car and after sells or lease your car then talking right, this is not fair

Scheduled service the night before and car was completed on time the next morning. Great working with Mark Nutter our service advisor!

Got my first car here workers were super nice and they worked with me I’d come again.

The rating for my comment is on the fact Nissan wouldnt cover my vehicle seat even though we had extended warranty. The car was purchased not too long ago. The service person Juan was great helping with what he could. However Nissan decided that based on miles it was out of warranty. Very disappointed and upset I have to pay for costs. I will consider all this when buying car next time.

The service department at Nissan of Irvine was absolutely fantastic! They quickly found the issues that other mechanics couldnt find and fixed them right away. Great experience-thank you!

Our truck was serviced quickly and professionally. Mark of Nissan in Irvine kept me informed well and found the reason a loud noise had been coming from the truck. It was a pleasure doing business with him down to the car wash once repairs were completed. We will continue to see Mark for our truck serving needs.

I came in stressed out about the state of my car and despite my mood the service consultant, Juan, kept his cool. The boys there were very professional and easy to talk to. They understood my history with the vehicle and were able to help me out.

Great place to make business. Mario made a deal possible. Thanks for your help.

I was greeted with a smile, by Jeff. He is a professional sales person with highly knowledge and experience. I had all my questions well answered and became clearly familiar with the Nissan Leaf models... Jeff introduced me to Greg, the sales manager, and together a suitable deal was made. We decided to lease the Leaf car and are very happy we did so... thanks Jeff and Greg at Nissan of Irvine.

I have just leased a 2020 NISSAN LEAF last week from Nissan of Irvine. It was a breeze and great experience. Joe, the sales manager, was nice and very knowledgeable who guided me to make the best choice. The deal was so great that I couldnt believe it. Thank you Joe :).