Worked with a woman who was so nice and super helpful. Everyone in the office seemed so pleasant. Would recommend coming here for any services they offer!

Great insurance agents. Really helpful. Would definitely recommend

Came here on Saturday and was fairly busy as expected. Everyone is nice. They do not process requests for company vehicles even if you are a AAA member

Amazing store, great low prices, quality of food and lots of Mediterranean goods and special Arabic food, I drive 90 miles to go get things from this store every now and then. Keep up the great job.

Small and efficient office, friendly staffNot very long wait time for DMV services.

This office is ok but they better customer service and more helpful to do especially with DMV and Discounts and travel help.

Great service, specially when you can go here instead of going to the DMV.

As you can see in the photo the place is empty but they didn’t let me in and the person who was talking to us was so rude and she closed the door on us. !?!?!?!!!I get it its COVID time and we all should be more careful but i dont understand why they are so mean about it, she could i say it nicely that we can get inside.Meanest people ever and i could tell how much they hate their jobs.NEVER EVER GOING TO THIS PLACE

Quick and efficient service. Came in for DMV work and out shortly. No mask required anymore.

In and out in less than 30 minutes for change of registration. Absolutely the best place to handle anything at the DMV.

They are super nice and caring and Im happy with the service

Best customer service, you can get your tags and insurance in one stop.Need I say more? 😁

Got crashed on 5 freeway. Chippies were kind enough to call. 9 tow trucks later I got picked up. No real issues, was late to game making call. Driver was cool, dripped car near house and gave me a ride.

Just keep far away from the AAA agent ‘Nathan Kwan’. The most irresponsible, lier and rude agent I’ve ever seen.

Excellent services for AAA members. Being a AAA member, I have visited the Irvine AAA office for auto insurance, rental insurance and notary services. Ive been happy with their service and feel that their prices are among the best!

Im so appreciative of my membership. Every time I go in, I great great service and excellent information.

Quick easy, no line

I just wish DMV was like this...

Great service, fast and easy while waiting outside due to covid policies.

Early bird .. gets u in and out

Always friendly and completed my business with minimal effort. Thank you AAA!

Efficient, quick, covid-minded service.

Easy service, fast and friendly service.

Excellent service! Their Covid-19 protocol was very strict. 5 stars... absolutely!

They change policy without any coordination with the policyholder and claim that the policyholder requested the change. Do not return phone calls. Very poor service.

Great service all the time

Great that they offered notary services but needed a copy made first due to a correction. But they wouldnt make copy or let us use their copy service? Whaaaat?Had to go home make copies and return. So what should have been a 15 or 20 min service ended up an hour or more.

Terrible insurance for home

Every single employee are extremely polite and in good manner. Theyre very patient and answer and explain to every questions. They even waited for me to go to bank to cash money!I recommend everyone get a AAA and never have to face with DMV (seriously)

Safe, fast and friendly service for my DMV renewal.

Friendly staff! Quick in and out, 20 min total.

Great service

Even with all the new services from other companies I still like AAA with their helpfulness.

I love the AAA offices! So convenient, you can actually pay for your expired car registration here, plan a trip, get maps, and so much more. And the people are really great...very competent to handle whatever problem youve got with a smile.. If you own money to the DMV, be sure to bring a checkbook or cash. If you forget both, theres a Bank of America just a few doors down you can use their ATM. Have fun :)

Friendly and convenient for most of your DMV needs. I went in about 10 min before closing and they were able to take car of my car title/license place in 15 minutes. Totally worth the membership!

AAA is an awesome place to get your DMV and insurance needs taken care of. Staff is very friendly and knowledgeable. They will not waste your time. You are in and out within 30 mins

The wait was crazy. Vehicle registration renewal took an hour. Came to this location thinking it would be faster than the location in Costa Mesa. Never again. The staff was very friendly but prefer Tustin or Costa Mesa location

Great services. Friendly knowledgeable staff.

Great service!

Long queues on Saturday with just 2 insurance advisers. Was told that was one of their better dates, but need to check on weekdays too. Overall service was good

Helpful personnel, clean reliable and relaxed environment.

Nice people

Went in for DMV personal plate swap. In and out in 10 minutes!

I arrived during my lunch break to renew my registration. Normally a 15-20 minute process at AAA. I was told wait was around 20 mins and there was one person doing the DMV. I understand. I waited over an hour, and was late to return to work. When I was helped it only took 3 minutes to renew and receive the tags. Im disappointed in the organizational skills of this office as they didnt make an attempt to help customers with easier transactions out the door while being held up by people who apparently had every possible thing go wrong.

Dont know what I was thinking going my whole life without AAA

The people here are awesome they all have a great attitude 👍

Lovely staff, quick service (I dont think Ive ever waited more than ten minutes, if that). Parking situation is easy and youre in and out very quickly

I am a recent AAA member and I went in to the Irvine branch to use DMV service in order to get my personalized plates they took 100 dollars the fee from me made me wait 3 months got a postcard saying it was ready then 3 months later I walk in to the Irvine branch and this female associate Rana Persian attends to me. She refused to give me my license plates I called for the manager a female named Madison came both people were just strong arming me it was ridiculous I asked for regional manager number they gave me a manager at there call center whom all he did was listen to my complaint.Now I am disabled it was a horrible experience they can take my money but cant issue me the requested license plates. Disgusting AAA has no protocol other than harassment, and aggressive behavior.If you are considering getting AAA dont.They are an awful service that tries to give you support by telling you to reset your computer and troubleshoot you like a useless tech support operator.I had a horrible experience my blood still boils to remember that moment.Still no plates.

Clean, but I never had to wait so long. About two hours to do a title change. Still less wait time than the DMV.

Excellent service. Very kind and friendly staff. Awesome!

Nice workers

Customer Service was great!

In n out!

Very helpful for your legal and traveling needs!

Never going to the DMV again, I can pay my registration here. Everyone was friendly and the employees were all nice

Awesome service. I’m glad I became an AAA member

No wait got my dmv service s taken care of with the first 5 mins thats what you need drop the dmv wait time at least you can use this service if your a member

I had a horrible experience(2nd time) with same agent Tracy Ngo. 1st time a year ago . Unfortunately, shes the only one processing DMV renewals, so I had to deal with her again today. Not only was she awfully rude again and condescending but lost my paperwork with all my information on it(complete name, previous address, current address, PO. Box information, date of birth, Drivers licence number, car information) so Im now concerned about identity theft as well. I addressed my concern with a manager at the office who was nice and professional, but, unfortunately he couldnt find my paperwork anywhere. I was going to suggest that she gets better training, however, after thinking about it, I realized this wont help her. Training cannot change rudeness, condescending manners nor carelessness.

Sucks doesnt work anymore used to be a good company but not anymoreAAA is overcharging people for boat registration becareful they dont charge use fresh water fees for your saltwater boat its happened twice that dont ask you this automatically add to feetWhen I called back to complain no one would answer the phone I called 4 times and finally had to go into new membership was the only person who answer the phone after multiple times trying to call me or not able to transfer me does AAA does not work it sucks dont go there

Never have to go to the dmv again, if I knew I could pay my car registration here I would’ve became a AAA member a long time ago.

AAA has assume really incompetent locations. This one takes the cake. I checked in with the manager about plates and DMV services. I asked whether the plates could be delivered and picked upbat another AAA location. She said yes. After waiting 45 minutes.... i was told she had no idea what the mail code for the other office was so i left empty handed. Terrible training. Terrible preparation for service. Terrible care and concern for customer time. worse than DMV

You can also DMV things done. Even disabled plaque.

Big office but not enough help I pay my tags here every year and the wait seems to get longer and longer.Needs more employees . Probably faster to just go to DMV its not a convienance

Better than the DMV, but not by much. A half hour wait just to pay for car registration is a bit much, seems much less efficient than I remember. Lots of idle agents in insurance and travel, not enough for DMV payments.

Wonderful staff. Great service.

Had a very rude customer service dmv her name is Tracy during my lunch break this is the third time this has happen at this location I went to Tustin office had no problems very nice help Irvine office 👎🏻👎🏻

Excellent service and friendly staff make this a great AAA location to use.

Slow, slow service other branches are fine this one prepare to wait....

Much better than Jamboree due to parking. Plus we have gotten to know some of the staff.

Got a new car received my license plates so went to AAA and had them put on

Free notary for premium membership!

People are rude there

Love this place and very helpful people

The front desk is really stupid and arrogant in his functions, because he has all the time he believes that everyone has his own Time. Very arrogant and fault of basic principles and education.

Amazing service and very helpful staff

Great customer service!

Fast and affordable

Helpful friendly service .

Horrible service. Only if I could rate them zero, I would.

Polite, Professional and excellent customer service

Best staff

Great customer service!

Fast today

Best experience always at this branch

Excellent service for Notary

Very helpful team

It beats the DMV

The Best