My 2021 Mazda3 has defective rear right wheel/tire. Triggered low tire pressure warning 3 times within 10 months of lease. They cant find the cause of the low tire pressure so they refuse to replace the wheel/tire. Have to keep coming in to service department every 2 to 3 months and wait 1.5 hrs to check low tire pressure.Might have to do this for the remainder of the lease or until they figure out why the tire continues to lose pressure. This defective tire endangers my pregnant wife, family and friends.This has been such a horrible experience and waste of time. I used to love Mazda and influenced my family to purchase or lease nine Mazda vehicles over the past few years. Now I would never buy/lease a Mazda again.

Such an amazing and easy experience! Matthew and the rest of the team was so helpful and worked with me and my needs to get exactly what I wanted! There was zero pressure and you could tell they genuinely wanted to do everything they could to help! This was by far one of the best car buying experiences!

Leased a Mazda 3 here in 2018. Super smooth experience with then-employee Alex.The car was great, until returning it in 2021. With the used car market as it is currently, my leased vehicle had even more equity than the residual value it had at the end of the leasing period. The senior sales guy didnt even bother to give a proper appraisal so I took the vehicle elsewhere and got 33% more.Wouldve preferred to maintain some sort of customer loyalty to the dealership but at the end of the day, a buck was to be made.

I couldnt be more satisfied with my recent service experience at Tuttle-Click. Matt, my advisor, was knowledgeable, friendly, and very respectful of my busy schedule. I especially appreciated how he explained the reasons my older Mazda needed the repairs and replacements recommended in their diagnostic video. So cool! Topping it all off, his estimate of expected charges was accurate, and my vehicle was ready to be picked up as promised. 5 Stars!⭐️⭐️⭐️⭐️⭐️

The entire team at Tuttle-Click Mazda was wonderful. During a tough time to lease a car (the supply chain and chip shortage), they put the deal I wanted together and did it in a friendly and professional manner. Excellent customer service. Highly recommended!

The whole experience was very relaxing, no pressure. My sales representative was friendly, informative, and she listened to what my needs were. She helped me compare my choices and made suggestions on what vehicle would best my budget as well. I drove away with a brand new beautiful CX 30!

I cannot possibly say enough good things about Tittle Click Mazda. Even though I bought my 11 year old Mazda in another state and then moved here 2 years later, Matt from service and Travis (Service manager) treat me like I bought a fleet of vehicles from Tuttle Click. They go out of their way to be helpful, have my car ready when they say they will and the service is excellent. Would never consider going anywhere else to get my car serviced. EVER!!!

I have always taken my car to other auto places cause I always feared the possible wait times and prices at the dealership. But recently I decided to give it a go after discovering we were being taken advantage of for things that weren’t actually needing fixing at “the other guys” auto shops.So I tried Tutle-Click Mazda. I’ve been twice now, and seriously, I have never been more impressed. The staff is so friendly, accommodating and Travis was so welcoming. I made my appointment with ease, and when I arrived had a slight family emergency but they got my car out so quick it was insane. I’m a forever customer for my car now. Excellent service! Thank you so much!

Nikki in the service department was so helpful. I particularly appreciate how this dealer pays for lyft when I need transportation to work after dropping my car off for maintenance, as well as the return to pick up my car. Thank you!

Normally, Ive had my car serviced at Tuttle, however no appointments were available at my convenience. Glad to see theyre busy. Have had great service in the past.

The service was good. We had a little wait when we got there but they had such a good attitude that we looked past that. Very friendly staff. I would say that they should bring back the complementary snacks for the customers. My appointment was right around lunch and I could have used a quick snack. Other locations for Mazda’s do this and I find it nice.

I felt bad that I arrived a little late, but my Service Advisor told me I was fine and took care of me right away. I was very satisfied with my Mazda Service Advisor, Sebastian. He understood what I needed, answered my questions, kept me informed during my service and handed my car off clean and serviced. Also, I thought it was awesome how got a walk-thru video from the mechanic on the condition of my car. This location is close to my house and I plan on returning.

We had such an awesome experience buying our first car! We are expecting a baby next month and we found a car right away with some great help.

Marta S. from Mazda Irvine was great. She really took the time to communicate by email or text before completing the purchase in person. This made the process easier and faster. She also took the time to find us our perfect car and explained all the car features. Thanks for the great customer service Marta.

This maintenance experience is really great. Wait times are short, charges are low, and coffee, biscuits and drinks are served in the lounge. On top of that, their technicians made a video of my cars condition for me at the maintenance site, which was awesome. This is where Im gonna go for the next 5,000 miles of maintenance.

I brought my car to Tuttle-Click Mazda for what I thought was a slipping transmission. They got me in the next day as I was leaving for home in Tucson on Friday. I was very impressed by the customer service. They had the car ready to go by noon on Friday as promised. However, on the trip home I experienced the same problem with the transmission. I will take it to Jim Click Mazda, my local dealer.

Literally the best car experience I’ve had. Sales was awesome. Finance was awesome. And so is service. I was expecting the worst but got the best. Super super happy!

Very satisfied with my purchase to say the least. The service and staff was excellent. They gave me my space and did not overwhelm me. When I needed them they were there, to answer all my questions and to work with me. I would definitely recommend to others and definitely would go back. Thanks

It’s very pleasant experience. The service is excellent. The lounge is very nice. I didn’t feel like waiting. They keep me informed with the status of my car by sending text and video. There is also complimentary hot cocoa and coffee.

It went well and they were great 👍

Friendly staff. Met friends for life

Travis is always the best when it comes to customer service, he goes above and beyond to make my experience as easy as possible and always has the customers best interest in mind! Ill always go back as long as I know Travis will be there to assist me!

Excellent Service Advisor and excellent Mechanics. Oil changes and tire rotation only as Mazda has been very reliable if you maintain it well enough as advised. My ceramic white MX5 is well maintained. I did not enjoy going to Huntington Beach Mazda and went out of my way to Tuttle Click instead.

Genesis was great, great personality cheerful and very informative. Great staff

I always have a great service experience at Tuttle-Click Mazda. The service staff are always friendly and professional and they never try to upsell me on anything I dont need. I have been coming here for 5 years now and have always left feeling treated fairly. This is the best post-purchase service experience I have ever experienced from a dealership service center. I also liked the new renovation of the dealership.

Staff was friendly, helpful, respectful and gave a great deal right off the bat. I appreciated their openness and how they worked and wish more dealers operated like them. Also, love the CX-9. Great vehicle at a competitive price.

I had an awesome experience with my service here! I went in for an oil change and tire rotation. The entire experience from start to finish was quick and so smooth. They sent me a text with a video of what they recommended as an additional service and I was able to accept or reject via my phone. I think the fact I could see them checking out my car put me at ease and I didn’t feel they were trying to upsell me since I can see on the video that I needed to replace the filters on my car. Sebastian was extremely friendly along with the rest of the staff. I would definitely be back for my next service.The waiting area was also very clean and I felt safe using their facilities.

Always quick and professional! Love my car - it performs well and look forward to the next service that’s always quick and thorough!

Marta in sales and Jose in finance were very easy to work with and made buying a new car enjoyable.

Went in for oil change and they also checked on some other issues. I was sent a video update which explained the maintenance they were doing on my car. That was pretty cool. My wait time was very reasonable. Coffee in the waiting area is always appreciated. Very friendly service and staff. Lastly, it had been raining prior to my appointment and my car had been spotted so they dried my car off and I drove away in a nice clean car.

Unbelievable service. In our age of digital information, clear and quick scheduling, text message confirmation and reminder -yes. But wait! Did your u ever receive a VIiDEO with full inspection of your car by a certified mechanic? All of that in a timely manner in a clean facility. 5 out of 5! Stellar!

Easy process. Always in and out with no drama. And now I receive a video of what the mechanic sees! He shows you the underside of your car, the readings of tread depth, brake pad remaining and the condition of the filters!Ive never seen this done before! Bravo!

Amazing service, very professional and friendly, and easy to understand use the service provided Thank you !

Tuttle Click dealerships have always been easy to deal with. Aaron made extra efforts to squeeze my vehicle into a very busy repair schedule when it had to be towed in for transmission problems. The diagnosis was done within a day and parts were ordered to make the repairs. I appreciated all of the updates and the quick turnaround!!

Everyone I dealt with on the phone or in person was extremely nice and customer service oriented. They went out of the way to make the process smooth and painless even to making left arrangements to take me home and wait for my car to be done. They sent a video of my car evaluation being done while I waited. And, finally picking up my car from the service bay was so quick, no waiting!!

First time dropping my car off for service, and I was very impressed. Matthew in the service department was very helpful, and got me in and out quickly. They even paid for my Lyft to take me to work after I dropped off the car. Would highly recommend.

I always have a great experience at Tuttle-click Mazda in Irvine auto center, everyone is always friendly and they deliver great service.

Since I bought my car from them customer service has been great. They have innovative ways to make the customer experience more catered and streamlined for them. Staff is always friendly and have always been proactive in helping me.

Great service. The repairs were finished before the estimated time. I got a video of the shape of my tires, and other parts of the car after their inspection on these areas. Car was washed and I did not even have to ask. Very pleased.

I appreciated Tuttle-Click Mazdas support for educators. The service and inspection was thoroughly detailed. The. staff respected my time and created a comfortable environment.

My service advisor was excellent and I trust him for future service needs.

Something wonky happened to my car horn, as it stopped sounding when I locked the car, and when I tried pressing the horn on the steering wheel it didn’t work either. Tuttle-Click Mazda took my car in when other dealerships couldn’t take me until the following week. They told me that they were also quite busy, and probably wouldn’t be able to get to my car until the next business day (Monday), but they gave me a free loaner Mazda SUV over the weekend. When the job was done, they sent me a video of the technician demonstrating the repair. I picked up my car, and didn’t have to pay a dime! Excellent customer service by the whole Tuttle-Click team.

Great service, as usual. The waiting area is very nice and clean. There’s coffee and plenty of chairs.

This has been one of the smoothest transactions I’ve ever experienced. John and his team are amazing. I felt welcomed and important since first meeting them. Thank you so much team!!

I peacefully hung out in their show room/ lounge...read a couple of articles in one of the magazines that was there, drank coffee and watched music videos on YouTubeI was treated respectfully by the staff and both me and my car left happy.Thank you Tuttle- Click Mazda Irvine

The front drivers and passenger window stopped working. Took it to dealership and they wanted to charge me 1200.00 because thet said motor for windows need to be replaced and something to do with lining in the windows need to be replaced to. I thought I would give it a shot myself. Bought replacement motor-$70 and you tube (free) replaced the motor on the driver side window in about an hour. Works great! No lining needed to be replaced. Now to the next one. Saving $1000.00. No way that with the labor, if it took me less than an hour they probably would do in 15 minutes, and replacement cost of motor $70 that it should be $1200.00.

Matthew is efficient with making time for me to come in even though I went to the wrong dealer. He was polite and professional.

Tuttle-Click Mazda beat out every other Mazda dealerships pricing. This is the 3rd vehicle we have leased from them. They have earned our business for life. Go and see J.R. you wont be wasting your time.

Best experience ever. Was in and out in no time. Everybody was nice and professional. Found my favorite dealer. Covid friendly. Thanks for making my experience wonderful.

JR is so kind and so helpful. Best experience I have had getting a car!

Matt was able to help my son and I with the repair of his car. I definitely recommend their services

Wonderful car buying experience! Everyone was so pleasant and helpful. Axel deserves salesperson of the decade. He happily spent the extra time to walk me through and explain all the tech in my new car. Such a great group at Tuttle-Click.

Very friendly staff.Love the live service video showing all the work being done.

Travis Cohn from service department is best.very very friendly and nice guy, thanks for service

I could think of nothing to complain. Everything within their control was perfect. I really like the video texted to me showing the mechanic describing the service performed on the car in the shop.

Marta Sullivan made the lease process for my CX-30 quick and painless. She was great and I was able to take care of the majority of paperwork online to get the car quickly. I can’t say the same about the gentleman I finished paperwork with before getting the keys. I was uninterested in adding any additional fees or packages with the car and had to navigate through repetitive back and forth and then directly ask to move on. This is specifically why I like to shop online, and Marta made the online shopping simple. Aside from the aforementioned minor inconvenience, I was happy with Irvine Mazda.

Great experience! Alex and Jose were so helpful and made sure we got the best deal. I definitely recommend them!

Service department at the Irvine dealership is great. Fast, friendly, efficient & they get you a loaner if needed. They dont try to push you to spend extra money, they simply give your car a report card & the rest is up to you. Highly recommend.

Great service ! Aaron is great with getting things done. The service team really takes care of your car, love the new system that technician gets to send video of the work they are doing in your car.Thank you for all your hard work !!

Marta was outstanding. She was professional and worked to get me a price that was satisfactory. Jose Martinez in financing was also top notch. Great experience

Great service on a weekend which is best for me. Fast and professional with video showing my car inspection

Couldn’t have asked for an easier and awesome experience for getting a first time lease. Both Jessica and Alex were incredible with assisting me along the way. They made sure the process went smoothly and without hiccups. 10/10

Highly recommend!My experience purchasing a car from Tuttle-Click Mazda Irvine was excellent.Working with Sevki Erbezci was an absolute pleasure! Sevki is extremely patient.

Weve been going to Tuttle-Click for service for many years. Like any service department, they arent always 100%... but overall they have been good, honest and helpful. But, yesterday was the first car-buying experience weve had with them. Matthew was our sales associate and JR was the manager. Both were awesome. They were quick, efficient and helpful. They wanted to move the vehicle we wanted and they worked with us to make that happen. We would refer both of them to friends and family. Good job guys!

Always friendly professional car is clean upon pick upOne issue was my husband made on line appointment however was not on your schedule they were able to take us in and within 90 mins car was completed

Great service! Liked the video explaining my issues with the car.

I had a great experience at this dealer and I’m super impressed and grateful for the transparency from Emiliano the general manager and Marta.

I truly couldnt be any happier with any other car dealership than I am with Tuttle-Click Mazda. They did what they said they were going to do and so much more. From the repair to the free rental, I was covered and I felt both valued and safe...a very hard combination to come by in my experience! Even the follow up was awesome! I really felt that it was important to tell about a job very well done. So thank you Matt and everyone else that had their hands on my truck. You guys rock and I will definitely be coming back!Sincerely, Linda Barnett...a very satisfied customer!

Always a pleasure to have my car serviced at tuttle click mazda Travis Matt and the team always treat me like family.

I was greeted in a timely manner. Everyone was friendly and polite. I was given a estimate of how much it would cost before any repairs were made. Repairs were made in a timely manner. Thank you for the great customer service.

Professional and transparent services. Spent less money but got better inspection here

Excellent to work with Marta on our second lease. Really good and pleasant to work with the dealership in my opinion. Negotiation went back and forth, but with good rapport. Would def use them for my next Mazda lease

Amazing service very friendly and helpful! They even take a live video and send it to you so you know what they are doing to your car.

The team was busy and all worked together to make sure everyone got great service. They were always kept up to date with all customers and made my buying experience pain free and efficient!

I couldn’t have been more pleased with last week’s MAZDA service; friendly, timely, reasonably priced, & even featured a texted video from my mechanic as he clearly showed the brake-work I needed!

Came here recently for regular maintenance on our CX-9 and the service was the fastest Ive experienced at a car maintenance appointment! I was in and out of there in less than 45 minutes.

I have leased two vehicles now from Tutle Click Mazda and all of my experiences (both leasing and service) have been exceptional.

The Service Department provided a video of what they saw with an explanation I found this to be really awesome! They also provided a mechanism for me to authorize work online based on what they showed they found. That is very nifty as well. They were fast and efficient. This was an excellent dealer!

Helpful and friendly staff. The entire buying process was quick and easy

We were in the market for a red Mazda MX5 Miata, inventory was low all around So Cal. One place that had one was not willing to negotiate. Enter Genisis with Tuttle Click. She went ABOVE AND BEYOND to get us the car we wanted. She literally drove herself to San Diego to pick up the car and drop it off at our house at the negotiated price we were comfortable with. She was so thrilled we were getting a Miata (she had to give hers up due to limited seating and gave us some of her accessories!) Super friendly, not pushy and really took the time to show us all the bells and whistles. Huge asset to Tuttle Click Irvine for sure! THANK YOU GENESIS... my dream of a hard top red convertible came true and you made the experience even better! 6 STARS!!!!

Treated me like I was the most important person in the place

Purchased a vehicle late December through the dealership. After the car was purchased I noticed they overcharged me $200 after the price was agreed upon. I called and asked to be reimbursed for it but they said because the deal was already made they couldn’t do anything for me. They said they would cover an oil change for me but never sent a voucher/coupon to me after calling and emailing back multiple times. Then fast forward to 4 months later, my battery died and needs to be replaced. Warranty is expired and again “nothing they can do”. I am not sure what they do during their “certified pre-owned inspections” but they don’t check the integrity of the battery. I’d recommend purchasing from another dealership because after your drive away they don’t really care about you or making anything right.

So easy to work with, staff is always so helpful.

Second time leasing from Tuttle Click and they never disappoint! From the salesperson Axl to the manager Nick and finally Jose the finance guy, who were all so very kind and walked us through the process. They were all a pleasure to work with in getting us into the car we wanted/needs. Thank you Tuttle click team!

Genesis was knowledgeable and friendly. The entire team had been patient with my questions and supportive throughout my entire leasing process. I got a great deal and never felt pushed to add more or upsale. Im looking forward to a growing relationship over the next 3 years of my lease

At this time where every dealership is low on inventory and prices of cars have gone way up i still managed to get a really good deal from Mazda on a really nice car! Highly recommend asking for mo and axel or both :)

Waiting room has been upgraded, complementary snacks and coffee. Service center uses a new sms based video inspection service that allows for web based add on recommended service upgrades. Complementary car wash with paid service. A little pricy on non standard repairs, but overall a good deal.

Sebastian was such a great help, he stayed in contact with me throughout my service & was so polite. I love that they now send a video to show you everything happening with your car. I love this Tuttle-Click Mazda, always my first choice for any of my car repairs & services!

Service attendant was polite and informative. Everything was. Done in a timely courteous manner. Great work. I am very satisfied as always.

I was really impressed with Matt, the service team, and Mazdas overall service - even though it was using a free voucher, i was surprised by the crew in the attention they put in. Thanks for your service in behalf of all the people who work in healthcare - your free oil change and service program for essential workers was really a big help! and shows your care for the community - Thank you, again!Also, they send you a whole video of your car being serviced and checked! Total bonus points for that!!

I called several Southern CA Mazda dealers who all were adding $5k to the MSRP. Only Tuttle-Click sold my car, a Carbon Edition CX 5, for sticker. They were extremely courteous and professional and even delivered the car to my home. I would advise anyone looking to buy a Mazda go to Tuttle-Click and save a bunch of money.

I’ve had the best experience with Tuttle Click Mazda. Matthew and Sebastian were very professional and helpful. I will definitely bring my car back for services. Thank you!

I received an oil change in the morning. Later that day on my way to work, the bottom of my car was not screwed on properly, causing it to scrape and scruff as I was driving. I was late to work due to the fact that I had to go back and get this fixed. I was told it would only take a minute and that my car would not have to be lifted. However, it took about ten minutes and my car was lifted. I got back to my car once this issue was fixed and noticed that there was paperwork in my passenger seat that was for another customer, different name and contact information. This was unacceptable. I was not offered any compensation for the hassle and incompetence.

Had a great experience. Love the new CX-5. I needed a car that is reliable for my twins who just started driving a this one is perfect. The service was outstanding. My sales agent Jessica did a fantastic job and I totally recommend her.

I’d like to thank Travis for his very friendly and helpful service.

They treated us like family. Both J.R. And Matthew were always available to answer questions and offer advice. This was our 5th car from this dealership and it’s always been a good experience.

All maintenance performed as expected. Decent pricing. Lift ride to and from. However, car was not washed as promised. Overall very satisfied.

Always great service and liked that they sent video of inspection

Tuttle click was super quick on the service of my car. Maybe an hour at most. I was able to get a loaner car easily. They also sent a personalized video of my car so I could see what was going on. I loved the transparency.

Matthew was an amazing salesman! He was so patient and worked so hard with me. Also Mo was amazing with getting everything quickly ready for when I purchased my car. Love this dealership due to their consistency and great customer service 😍 love my car !!!