Consistently inaccurate, overcooked food paired with staff using the same gloves to mop the floor, handle money, and pick up and place customer food on trays, along with a hostile and angry owner (Mike), it’s hard for me to ever recommend The Market Grill to anyone ever again. After placing an order for a burger and fries (with fountain drink) and a garbage plate (with fountain drink), my husband and I watched as the staff who place our food from the kitchen to the trays, did not change their gloves when mopping the floor and handling customer money/cards or touching their own hair and faces. When we got our food and started eating, both burgers were well done when we ordered medium. Our fries were burnt to a *crisp* and there were items on our food that were just missing or incorrect. We decided to throw it a way before leaving. My husband then went back to the counter to give the staff a heads up on checking their cook times and changing their gloves more often, as mot doing so is unsanitary and a health code violation. The staff then offered a refund, but couldn’t get the amount to show up accurately, the owner Mike, who was no onsite, told the employee to have us call him. So my husband does, just to end up with Mike yelling over him, saying he will no longer issue a refund for “half eaten food” and to “never come there again.” My husband reiterated that the employee offered the refund, we did not ask for it. He just informed them of the potential health code violation and to check cook times. The owner then asked for our credit information over the phone or to “send a check” instead of just talking his employee through the process of a refund. Thankfully it worked out when the owner agreed to have the employee do it and he’d walk her through it over the phone. It just had to be one of the absolutely most unprofessional experiences of our lives at this place. And it’s becauSe of this I wouldn’t recommend Market Grill. The other places, such as Hong Kong One and The Sip, are amazing. Market Grill? Not so much.
Food was mediocre. Small town vibes - I liked the atmosphere. Will try rooftop bar next time though.
Great food, friendly service, but could they spare a few more French fries for $4 ?The Cuban is the best.
Nice place. Good sandwich!
Had a great Cuban here and will go back.
My BLT was pretty good, once I got to the counter the cashier was nice. All of the staff seemed to be nice...to each other. For such a slow time, the staff had every opportunity to make any customers feel welcomed but they just stayed behind the counters talking to each other and eating. If you want to succeed, I wouldnt become known as not customer friendly, just an observation. It costs nothing to smile and say welcome!
Service - AwesomeFood - DeliciousPrices - GreatAtmosphere - CasualOverall, we visit this restaurant weekly for one reason, SATISFACTION. We love the food, the staff, and the environment. You get a great meal at a great price. It is not the same old burger you get around town, the staff cares about your order. The space is immaculate, the bathrooms are immaculate, and this place is only going to get better with each addition. PROUD to have this in our hometown. Thank you Wendy and Mike!
I’ve been here once before and the food was amazing. Today I got a Reuben and it was the worst Reuben I’ve had in my life. The corned beef was rubbery and the bread was soggy. Unfortunately it came to the point I wasn’t able to finish it.
A fair selection of options, I go frequently because they have charging stations for my electric car, specials seem to change weekly, some of the specials are really good. They serve breakfast, lunch and dinner, but breakfast is only available until noon.
Got the Cuban and it was Excellent! The sandwich is HUGE and stuffed full of sliced ham, turkey, and smoked pork (not the normal pulled pork). The roll was also a major plus! The pics Ive attached show half of the sandwich. Will definately order again!
Weekly visit for coffee with friends. There early so its not crowded.
We had a turkey reuben and a pub burger, both wonderful! Friendly cashier.
Food was good, our server was terrible. Brought each persons meal out one by one with about 5 mins in between.
Great curbside service and delicious food.
Perfect selection of food. Good prices. Need more places like this in Irondequoit.
Great food in a casual setting
Great chicken tenders
