Policy or not you need to let people know about your return policy verbally. No one is going to read tiny print on a yellow sign thats in a spot that you know people wont look up at.With that in mind, I called this store about a car reader, and was sold a product that doesnt function for the reason I needed it. I am out money with a useless product that Ill never use base on a recommendation from your store.Also finally, I really appreciate that your employees walk to the back of the store when I asked you to test my car battery. Top notch customer service at this place, Would recommend it to noone.

I generally like Advance Auto Parts for its reasonable prices on most of its products. But I had a bad experience when I went to get a replacement of brake pads kit that had limited lifetime replacement warranty. Id ordered the items online and picked them up from the store. When I picked the items up, they had told me that as long as I own the car, I would be able to get replacement for the brake pads if they go bad. When I went to the store to get the replacement (with my old brake pades), the store manager said that limited lifetime warranty was only for 45 days and said thats what limited means (45 days). Its completely wrong interpretation of their policy because their limited lifetime replacement warranty says that you can replace the items as long as you own the car on which you used those brake pads. Its the same policy that Autozone has. I had the same situation with replacing brake pads a few years back and Autozone replaced them without any question. I even did not need to have my receipt as they have the record in their electronic system.

People working on cars out of a van....parking lot full of junk and a illegal auto repair shop right out front. Trashy to say the least

Very helpful, professional. Plenty of staff!

The people have come and gone, but the inventory stays the same, always within a days reach. In person by phone or online always decent service and fair prices.

Your average auto store. However, items in the store can be bought at half the price on line Brick and mortar stores are wondering why folks buy things on line? No surprise to me.

Quick helpfull staff!

Had the parts I needed but was a little on the expensive side

Ok sure they are a parts store

They didnt have what I needed.This has happened several times in the past. Guess Ill just take it for granted to do OReillyor the internet.

I purchased a marine battery for my boat & the battery was defective within 4 months with little use. Manufacturing date was 03/2020 so it didnt even last one year. Basically you cant return a battery at all once its hooked up to any vehicle, boat & etc. Offered to give me $10 but I asked for a exchange and the sales rep seemed hesitant to do so even though it wasnt my fault and more of a quality issue. Now I got a battery that I dont need.

They are the most friendly

The workers here now there stuff and can answer any questions you have. Friendly and helpful to help you get what you need. Prices are reasonable

I do almost all my auto parts shopping online and pick up locally.The inventory seems to be sufficient the savings are great.I rarely have to return anything but when I do its easier instead of having to mail it.

Variety of parts is as good as any of the other parts stores. The greeting when you walk in is not there most of the time. It is neat and cleaner than it has been. I would give it an 8 on a scale of 1 to 10.

This location was really helpful. I brought in a couple of items that were still under warranty. Staff had issues located ordered but was eventually able to do. My complaint is at times online orders are not reflective in their on hand inventory accurately. Not sure why that is so hard and not sure who to blame.

I have to go public with this matter.Advanced Auto Parts is selling unsatisfactory parts. My family replaced a Hub from Advanced Auto and not even a year later it cause us problems.Advanced Auto Parts does not back its customer. The only offer another unsatisfactory part or gift card. So if you buy parts from this company Advanced Auto Parts prepare to be repairing it again. I. Now see why everyone is going to AutoZone and NAPA.

Went to Iowacity location.The staff is great with great prices ( especially Jordan) he helped me a lot and is very knowledgeable about products and cars. I am a devout customer!

My wife stop by on June 6th 2019 at 10:50 am . She was going to have her battery and charging system checked on her vehicle. A free service they provide. The unknown sale associate told her that the battery needs to be out of the vehicle. Then he promptly moved on to the next customer. Now how do you check the charging system with the battery out of the vehicle? This is rude to miss lead someone that doesnt know anything about vehicles. If I would have been there things would have been different. I HAVE had some formal training on vehicle repairs and maintenance. The lack of respect and service my wife received today cost Advance Auto a long time customer. Never again will I stop and buy anything from someone that treats a woman with three kids like this just to move on to the next customer as quickly as possible. 😠

I do not often do work on my car. However, its nice to know that when I need to have something replaced or need to purchase something, Advance Auto Parts is nearby. I got wipers installed for free on my car with a qualifying purchase, and the employee even saved me money by grabbing a pair of wipers that I hadnt noticed were on sale. The staff seemed able to handle any issue quickly, and deftly helped numerous customers while I was finishing my transaction. I probably wont go back for a few months just because thats how I am, but I know Ill be going there and not anywhere else.

Stopped in to buy a new battery since my old one was kaput, Jack was great help and installed it even in negative temps and was also game to diagnose my alternator which was fine, so overall they have friendly staff and good service. They were certainly much better than AutoZone who absolutely couldn’t be bothered to help me, so I guess their loss Advance Auto Parts gain!

Never coming back -A month ago I came in to get a new battery, was told my alternator was also low and was suggested to purchase a new one. I was offered by an employee to have him change the alternator out, I accepted. During the process of him putting in the new alternator he sturck my gas line. He then covered the pressurized line with the cover and sent me on my way. When I returned with the complaint that I was now leaking a lot of gas I was suggested to take that somewhere, thats serious. No effort to fix the issue the company caused. After coming back again, another employee attempted to shift blame onto me. Once finally speaking with the GM I was told to take my car for an inspection. Its been well over a month with gas leaking on my motor. I have received no calls back or email. Very poor and Inaffective service.

Really nice and helpful and quick

Stopped into Advanced Auto Parts next to the Goodwill Store in Iowa City to see if they had a part for my 2000 F150. Im a female college student here at the University of Iowa and I felt very uncomfortable while in the store, there was several men speaking Spanish including the cashier and they kept looking back at me and snickering amongst themselves. After 18 minutes of waiting the parts guy said my part was a Dealership Part only and didnt have it.Drove down to OReillys on Riverside Dr. and I was in and out with the part I needed in 10 minutes !. I will never go back to Advanced and would not recommend it to anyone especially if you are a female and alone...YUK !

Attempted to go to the store this morning. I arrived at 7:40, doors still locked. Sign says open at 7:30. I tried calling twice, no answer. Lights were on but no one to be seen inside.

Basically a daycare, the guy on the phone was clueless and couldnt find the part on the computer so I hear him say, Ill just tell him we dont have it, worthless bunch of kids. Drop the word Advance from your name.

Would give it 0 if I could. The last 4 parts I needed I have either ordered online (with the website saying it was in stock) or stopped at another location and had the other location say this store has it in stock. Every time it was not there. Tried to have them look up my account, they couldnt even spell my name correctly when I spelled it letter by letter. The clerks only explanation for not having the part when they say they do is, we cant find it. The clerk then looked on their company system for the part and said there is one at this store, but they moved my number sheet so I cant tell you what store that is. Well, after today having the same experience as the last few times, they have made it so I will never shop Advance Auto again, not this location, not any location. Seeing as Car Quest is a partner company with them, I doubt they will ever get my business again either.

Very nice and clean store and very nice people like Richard.B of iowa city store nice and very helpful he went out his way to fix my battery .i just think its rare to find good help these days and richard went above his duty thanks advance auto

Super helpful staff. Very knowledgable. Ill go back there should I ever need to because of car troubles.

I bought a car battery when it was -15F and they were polite and helpful even while installing it.

Good service even if you get wrong parts very helpful

The staff was really helpful for me diagnosing a check engine light with their ODB scan tool. Was very patient, helpful and knowledgable

Good store to look for car parts or supplies. Diligent staff members. I dont need to go frequently.

Curtis was a great help- he not only helped with the woman who was a new hire(who’s name I did not catch, but was very friendly and willing to help) but was thoughtful towards our time and quick with the service. Thanks again Curtis we will be back with our next battery need!

Well I went to return something and they didnt act like they wanted to help me I would definitely not recommend them

Just needed a bulb for taillight, but they were very quick and very helpful.

The parts clerks dont know what there doing and constantly selling the wrong parts and whats the point of lifetime guarentee parts if the store wont honor that when the parts fail the waterfront store in iowa city is a joke theyll hire anyone off the street that know nothing about parts

Service was good. I get what I need from the website. And just run in and pick it up.

Go to tuffy,went to advanced wouldnt put battery in,drove over to tuffy new battery in out of there in 10 minutes. Advanced said it was too cold outside to put battery in,tuffy just gained a new customer.

Order the wrong auto parts ALOT, but friendly staff, and reasonable prices. Will generally let you return parts if they are the wrong ones.

Not only do these nice people have no clue what theyre doing, theyll tell you anything for a sale. After getting wrong part because they gave my husband close enough part #, we find out that they dont carry correct part! Thanks for wasting our time!

Great fast customer care! Always got what I need!

Sometimes a small wait during busy times. But over all staff is knowledgeable, friendly and helpful!

This is an older store but the staff is very helpful.

The staff here are very helpful

Super helpful staff tonight! Thanks!

Great place and good prices

My u-joints didnt work

I went in to replace my windshield wipers, which is 3 altogether, we got the front wipers on but trying to get the back wiper on didnt fit. The gentleman that waited on me assured me it was the right one, it wasnt.

Right as they opened tested my battery and replaced it. Thanks!

I will buy another Airhorn !

Dwayne is one of the workers there and he went above and beyond to help me get my car back running.

I was 3 hours away when my wife had a dead battery. She got a jump start and ordered a new one online and called the store. Eric went above and beyond so I called him back and personally thanked him. If you have an employee of the month award I nominate Eric. Thank you

Very helpful and quick

This store barely has the stuff your looking for.

They dont accept return

I love it

Helpful staff

Pricey

Does what it should

Good