MacAllisters is really great. I rented an aerator, and it was ready, clean, loaded up on my truck in a matter of minutes. Definitely recommend for rental needs.

Good place to rent heavy equipment very professional staff

This will be a shocker.i walk in to the parts counter and ask for Cat filters for a 6NZ,and the guy ask for my serial number.apparently he dont no his motors very well.

Top notch facility. Richard, Mark, and Bruce in the truck repair part are some of the best around. Highly recommend to anyone

These guys always rebuild our cat engines. Very good at what they do. You can trust the cat way here. Our cats been running for longer the 20 years because of there work and craftsmanship!!!

My sales advisor is tops. Ill respond again once my service has been completed.

They have a great female “switchboard” operator who likes to hang up on you if you can’t remember the individual’s name you were trying to reach. And then proceeds to not answer when you try to call back and ask why she hung up on you. Extremely unprofessional.

Good day Mac Allister,I reached out to Leeboy late last week on a problem I have with one of your dealers. I brought my 07 Leeboy 7000 paver to GR Michigan Cat. I called Tuesday evening spoke with Nate the service manager. I told him my auger had stopped working and I was finding silver bearing balls on the ground. Nate said drop it off sounds like an auger bearing probably cost $500-$600 to fix. I dropped my paver off Tuesday around 4:40p. Wednesday morning I received a call from Nate he said my machine barely limped in and I needed like 5-6 different things to fix my machine. ( just rambled them off). I asked how much to fix the entire list of what he claimed was wrong. Nate said It would be a couple grand. I specifically asked how much is a couple grand!? Nate said funny you ask (with a chuckle) Nate said in between $2000.-$3000. to fix everything he just talked about. I said Nate if you can keep it closer too $2000. I want the entire list done. Nate said as it gets closer to $2000. he would call and let me know what was left to fix and see if I wanted to move forward. I told Nate right there if it was gonna hit $2700. I would still want him to do everything on the list. (mind you this is Wednesday morning and no official quote??) I then received a call Thursday morning from Nate stating it was gonna cost another $2000. because Leeboy didnt bhave some individual parts and they had to order a whe unit costing more money. After hearing all of this I starting calling people from Michigan Cat in the higher office asking why this is happening like this and why my prices keep going up and my machine is not getting fixed. Ive reached out to Mac Allister Machinery I believe they are the owners of Michigan Cat and I have not been able to get anywhere. with them as well. I was told by Michigan Cat they would put my machine back the way it came in and I could come pick it up this Tuesday 10-27-20. Nate gave me a price to fix a list of things Tuesday about 5 or 6 things and Nate said he could do all of those things for in between $2000.-$3000. We had finally received a quote via email sitting in our junk mail from 6:33a Friday morning we only found it after texting Nate (around 2p) asking where our quote was he send he sent it that morning. No call to go over the quote or anything again Im expecting a quote in between $2000.-$3000.?? Can I please get someone to reach out to me about this problem? Thank Dan owner of Elite Asphalt Maintenance LLC

Great place. Lots of inventory and great sales people.

The worst service I’ve ever experienced!! I dropped off a Stihl chainsaw to be worked on, they had the saw for 3 weeks before I called to see what the hold up is, they had no idea...they never called me back, two days later I called back and they still didn’t know. I got a call back the following day and he said it needs a carburetor, I asked for an eta and he had “NO IDEA” needless to say it took this SHOPPING MALL sized building 6 weeks to REPLACE a carburetor on a freaking chainsaw. Not rebuild...REPLACE!!! I wouldn’t recommend this place to ANYONE!!

Great people and good place to unload.

Good place to have work done

I bought a speed loader for a weed water and chain saw blade for my pole saw both times being there every one was extremely helpful and made sure I got the right product. I would go back there for all of my lawn care parts

Im a delivery driver, the guys where super nice and unloaded my truck very quickly.

Hey I need the phone number for customer service (complaint) department

I purchased a new cat 259d skid loader a year ago. It has 130 hours on it and has always been stored inside. Recently the alternator went out it was covered under warranty, I replaced it myself. 7 hours later it died at my house and won’t start. It’s been 4 days and still no one has shown up. The worst part is Macallister is charging me $265 for the tech to drive to fix a new machine that’s under warranty. Don’t buy a cat machine and definitely don’t buy from Macallister.

Best service

Wade Barnett is a very nice guy to deal with anything here, I’ve done a overhead valve adjustment from them, The guy name Matt has done a very good job. I can say that he’s a very very good mechanic.

Great staff, everyone was really friendly and it was quick loading out.

Awesome store. Bill Walsh for your mower needs. Michael or Jeff for parts, Jack in service all great guys.

You load and unload the machines thete

Quickest unload Ive had in awhile

Took a truck here for repair work. The workmanship was great with very friendly service!

The sales team was awesome. Answer every question I had. Nice ppl.

Also me ppl good the ppl now there stuff I go all the time never had a bad experience there they make u fell at home

So large it needs s McDonalds inside.

Great Service! Great People. I need not to say more! Thank you.

Was able to purchase a set of noise reducing headset ear covers for my son for mowing the lawn at a good price and there was a few options to choose from.

Always helpful but not cheap.

Very awesome place

Heavy Duty Toy Store.

NOT happy with this dealer. Been stuck at a truck stop for 36 hours now waiting on a part from them. They refuse to answer the phone or return calls, even to say the parts will be later than promised.

Friendly staff