The salesperson was very professional and extremely helpful. I will definitely return.

I almost didn’t go into this location due to negative reviews. Since I was already there, I did go in. Sunita was very helpful and helped me find the perfect band in less than 20 minutes.I was greeted as soon as I walked in. She immediately showed me bands and jackets to match my engagement ring. Sunita was friendly, efficient, and got me in and out of the store quickly with purchase completed - which is exactly what I wanted.

Suitable, hands down simply the Best. Great listener, knowledgeable and experienced.

Tonight my boyfriend and I went to Castleton square mall to go to Build-a-Bear & get my Pandora cleaned, etc. To anyone that knows Castleton Square mall, the diamond stores lie in between Build-a-Bear and Pandora, including Zales, which I knew has both Vera Wang and a Disney fine jewelry collection, which we were extremely interested in. We also needed to know my boyfriends ring size. Now, I must disclose that I am disabled. It had been a particularly painful day, to the point I was not only considering asking my boyfriend to put my wheelchair in the car, but also that we found ourselves instead diverting back to home for a few hours mid day so I could rest, take medicine and use another hot water bottle. I dont like making a big deal of my disability & most people are polite enough not to ask, unless I introduce the subject first in a matter where I feel it will add or contribute to the overall dialogue; I dont make a habit of just bringing it up.However, on this occasion that decision was made for us... now hypothetically, one would think the goal of a diamond shop was to, in fact, sell diamonds- but even more importantly, create rapport, build relationships, and to put customers at ease ahead of a major purchase that most certainly would impact the rest of their lives.One would assume a young woman & her man- after asking specifically about ring sizes near engagement and wedding band cases- might include How long have you been together?, Are you both from Indianapolis?, So, how did you two meet?, What do you do for a living?, Are you having a date night?, Are you on your way to, or just coming back from, dinner?, Celebrating anything special tonight?, Are you in town for the film festival?, Anything special coming up in your future?.......Sadly, these were not the choices of the gentleman who chose to attend to us. His question amounted to (mind you we were so stunned we both had difficulty remembering the first few words, but are both in agreement about the term stick---)[So what happened to lead you] to carry around a stick [with you]??I mean right out there. Right like that. I felt like I was Dr. Weaver dealing with Dr. Dave Malucci asking about her leg, and the obvious absurdity she displayed with him, saying it was, in all reality, none of his business.I cant believe this is 2017; not only did he see nothing wrong with calling out my differently able-ness right out there in public, but that he made it HIS business.Then, to confound the matter further- and Im sure if you look up the phrase add insult to injury- you will see his face- he had the audacity, the total lack of TACT- to call my medically necessary cane a stick. I didnt go outside and whittle a tree branch to go on a hike. My cane isnt a stick.My face went red hot, and I realized in that moment I was actually being other-ized as a member of the disabled community. I said simply That was, um, blunt.... Im disabled, thats why I use a cane. Then asked my boyfriend to leave.I feel truly bad for that employee. May he never feel the sting of embarrassment caused to him by another for calling out his otherness as he did to me.I have no less control over the visibility of my illness/disability as he has over the color of his skin- but I would never DARE cross that line.There is zero chance he would have made the same kind of comment to a visibly more able bodied person.I cannot believe Zales is still so socially tone deaf that they see nothing wrong with treating their disabled customers this way.I HAVE to assume the only reason I was questioned about my disability was because my aid happened to be a visual signal to that fact. Had I come in wearing dark glasses and using a service dog---- would I have been asked how I lost my sight?Edited only for small typos.

They never answer the phone.The other Zales stores will even tell you good luck trying to get Zales Castleton to answer

Horrible, nothing like ordering your ring 2 months in advance. Only to have it not be delivered anytime before the proposal. When calling no one could provide tracking info ( the store or corporate) when asked what could be done I was told to wait... I went and got a second ring elsewhere with no issues and saved the proposal.... update still no ring from zales thus no refund

My center diamond fell out of my necklace. They have had it to repair for 3 months when it was only supposed to be 2 weeks. Today they tell me its done, I come in and they hand it to me still missing the center diamond! This is the first experience ever, the lady kept trying to tell us that just looking at it you cant tell that a diamond is missing from the center!! Are you kidding me?? Clearly that big hole in the center is missing something! Ridiculous, zales lost a customer in me today.

Great experience! Thank you Sunita!I got my engagement ring in 15 min, fast and easy, everything what i want. I dont like to shop:)...so Sonita find for me my dream ring and made our experience very easy. She is a great seller and knowledgeable about jewelry. Thank you and i will be back for my new earrings:)

Worst experience in this jewelry store (Castleton Mall)I had a disappointing experience today. Well, I will tell my history. My husband and I bought some golden earrings and necklace there that were nice and I was happy with that shopping. After that, I was looking for a golden bracelet and we came back and bought not one but two bracelets and another fancy golden necklace, they were woven designs but one week later one of the gold thread was broken and I used the warranty to repair it and I was told it will take three weeks. Two days after that, the same occurred with the necklace and the other bracelet and I was so dissatisfied that I used the policy of one month to return them. So, I waited for my other bracelet to return for repair that it took more than three weeks when Zales called me. I went the weekend after to pick up the bracelet but just one week after it broke again, probably it was due the woven design, I am not sure. Once again I was so disappointed that I decided to return it but the lady who assisted me told me that the policy of one month of return was over because I bought it on May. I explained about the time they took to repair it and that it was not my fault, the lady could return my money but not before saying to me that she was making a favor for me because I had used it and I had already returned other jewelries, and when she sold them to me they were not broken. Omg! I was shocked because I was not only frustrated for the time I lost and the money I invested on them but for the assertions that the lady was saying when obviously you need to use the product to know if it works for you and your jewelry will last for a long time. I am not happy with her treatment and definitely I won’t buy anymore in Zales. Too bad!

Some of the people are professional some less. Gave 4 stars because it took 3 weeks to get done being sized.

We bought my replacement engagement ring from there in November and my stone fell out yesterday. I took it in the store today along with my receipts and within a matter of minutes my son was remounted and my ring was back on my finger. They were amazing!

Dont go to the sales associate Sunita very lazy didnt put any effort to find my name in the system Ive been a customer over 7yrs!!!

Having them fix my wife and my wedding rings took 4 weeks and when I got mine back realized it was still bent and had low spot from being over polished.

HORRIBLE customer service. The two women who are always there- one white older lady and one Indian older lady are the rudest- every single time! Is it just to females or everyone?? I dont understand the attitude- youre working at Zales in Castleton Mall 😒 Also, you will get different information from different sales associates on the same topic. Lastly, I recently went in and asked about something and the answer didnt sound right bc the sales guy gave me the wrong info for my situation and then I had to press more and he gave me a different but more reasonable answer after asking someone else. Unfortunately this is the only Zales in the entire area. If you can, go elsewhere .

After reading most of the reviews Im actually shocked to learn about others and the issues that theyve had with Zales. Ive purchased multiple pieces of jewelry from this exact location. And never have i had a complaint, or issue with any staff member. In fact, quite the opposite. Not only am i remembered by multiple employees, they ask how my little one is, and how my wife is doing. These things are important when spending hard earned dollars on expensive items. The best thing they do is reach out to me when there are designer events. Sure they want to make another sale, thats the point right? I absolutely love this place, amd wont shop for jewelry anywhere else!

Lacks customer service and basic communication skills. Called 10 times before going to EMPTY store, stood in front of store and called, still no answer.Manager, Marilyn is just as bad as sales rep. Dropped a watch Off for repairs 11/27, still havent gotten the watch back and no word on whats going on with it.

Marilyn is a great lady to shop with! Go see her for all of your needs!

The initial visit was ok I did buy a 150.00 bracelet. Not a lot of money I understand. I have had to make several trips to pick up a repair. Zales has had the bracelet more than my girlfriend🙄. This last visit was the last straw. Treated with a decent greeting from the blond working Tuesday the 19th. The brunette or black haired woman demanded my license. I had no trouble with that, I made a statement and said that was the first time being asked for my ID. I think that shows security aand keeps my items safe and assures they get back to me. The comment that came from the old black haired woman was the dumbest thing I’ve ever heard anyone say. “I wasn’t trying to offend you” then went on to talk about company policy. It was said very rudely because she assumed that I was upset. My statement was a statement and when I voiced my statement I said it in a clear and positive tone. This woman tried to make a calm situation and convert it to hostility. Come on Zales where do you find these people??? 😏 I will never purchase from Zales again. You can thank the rude old lady with black hair for that one.

Ashley is awesome! Always have a great experience everytime we go!

I had a lovely and informed sale with Anna. No pressure, articulate, and helped me find the perfect ring for my lady.

Great experience, Erma took good care of me and always have. Shes the best!

Rude sales repSales person was rude to me and my boyfriend,.... her id number is 1072713. My boyfriend decided he want to get me a ring for Christmas, went to Kays initially but ended up going into Zales. The sales lady was quite rude. I guess I made the mistake of telling her i didnt want my bf to spend more than $200..she showed me 3 rings in that range even though there is currently a huge clearance sale going on. I wondered through the store and ended up finding a full case of sterling silver rings in my price range. Tried on a few and got my bfs opinion.. after trying on a few rings.. she stated that she was done helping us and to call her back over once we made a choice!! i guess small sales didnt mean much to her. She was quite rude the entire visit. i ended up purchasing a ring anyhow..even though we shouldnt have based on how we were treated. We only made the purchase because i really loved the ring. But needless to say when we decide to shop for engagement rings that Zales will not be the store we return to!!! Every sale counts and sales people should always be polite and professional.. it could effect whether people refer Zales or come back later for future purchases. I dont want to play the race card or make assumptions but it could have been because of our skin color but i think it was because of the amount we wanted to spend.. wasnt worth the sale to her.. needless to say..we wont be returning!!!! Maybe Kays will have a nice engagement ring when we head out next time around!

My place for the Shaquille ONeal line the best looking Man jewelry

Worst customer service I have received ever for a jewelry store. My husband was sized incorrectly, and they told me it would take between 4-8 weeks for the original ring to come in. Ordered in November and no one ever called me and when I called they had no idea where it was. Ended up getting the ring several months after I was told I would have it, and on the wedding day...it didnt fit. Took it back because I had purchased the lifetime warranty and apparently its only good for one re-size. Had it resized, no one called to tell me it was in the store ready to be picked up AGAIN, and then, when I went to pick it up they told me I owed money for a warranty and for special order. I did not want to purchase the warranty again because I never plan on going back there. Neither associate in the store could figure out what to do so they told me I had to come back in an hour and half when the manager got there. The charge that was on the receipt was for a special order and was never explained to me at the time of the return, nor when I picked up the ring. Ended up taking all of the charges off, but I would STRONGLY recommend buying your jewelry anywhere else but here.

Jaden took her time with us and found my husband and myself exactly what we were hoping to find! Thank you, thank you, thank you!

I bought a Movado watch a year and a half ago and recently got a quote to replace the leather band. They gave me a quote that was nearly 75% of what I originally paid for the watch! Unbelievable.

If they tell you to bring your jewelry in every 6 months then make sure to do it, otherwise you are not covered under the warranty you purchased.

Wishing I could give lower than 1 start. We were lied to about their credit line service, and our ring ended up costing $1,000 more than list price in random charges that they put on my card. The man who works there, while my fiance and I were looking at rings, kept pushing my fiance to get him to ask his father to build apartments for him so he can landlord them, which was wildly unprofessional to begin with. He kept pushing the subject, even after my fiance politely told him no, and even went so far as to write his cell phone number on a card and tried to ask us to meet up with him outside of his work. Im literally to the point where Im selling my ring, closing my Zales account, and have taken my business elsewhere (To Diamonds Direct, actually. I highly recommend them. Theyve been nothing but a dream to work with.)10/10 complete nightmare of a jewelry store

Great experience and great patience

Poor customer service. Waited for half hour with no help from anybody. Not worth the wait. Never going back, would prefer other stores.

Perfect experience!

Horrible Service-Sales promotions were not honored at the time of purchase and I didnt find out until I called customer service to check the balance on my account.

Horrible service