Purchased Citizen Promaster Chrono Diver Watch CA0719-53E from them online and this is how I received my package. I was expecting better experience, and high quality product and packaging. Unfortunately it was totally the opposite, this was my first time dealing with them and going to be my last time.

We went to go sign for our new house and had some time to spare before our appt. We stopped inside the Jareds @ Keystone Crossing location.. we were just casually looking and she had mentioned this specific ring.. fast forward 2 months and I called the store to see if that setting was still available. Thomas answered and assured me that the setting was still there and available, but the diamond we had looked at was previously sold. He immediately set my mind at ease by texting me multiple diamond options that were similar to the one we had seen months ago.. upon picking a few options I asked if the ring could be held until I could come up and see it in person. He said absolutely.. I made and appt and was promptly greeted at the door.. I was walked over to the counter where the ring sat with multiple diamonds laid out to compare color and clarity.. upon making my decision, Thomas mentioned he lived on the south side and could drop the ring off at the greenwood store so I wouldnt have to drive all the way back up to the north side of town. Thomas was perfect from start to finish.. amazing experience.. no way Id go anywhere else.. So thank you Thomas, and thank you Jareds!!!

Wonderful service....got my fiance ring, didnt got her size at first, I returned it it was readjusted at zero cost.

Omg .. I truly want to thank the staff/Store manager at Jareds for finally getting my ring in for repair and understanding how much my ring meant to me. The store manager made sure all my needs was taking care of ... He personally called me and told me to drop my ring off on Thursday putting it in the best hands of his best diamond repair guy.. and Lord behold I picked it up today (Monday) 4 days later looking brand, brand new... Thank you all for always taking care of my needs..

I couldnt have had a more pleasant experience. Stefen, the manger and other associates helped me make the best decisions about having my moms diamonds reset into beautiful new rings.

Thank you to the workers and the store manager for a wonderful experience.

The staff was not helpful at all. We told the salesman our price range and he would only show us rings above our range. The manager finally came to help us and showed us a ring I love. Yes, we ended up buying it but only for the ring, not the service. We were quoted 1 week or less for the sizing. I called after 7 days of not hearing and they hadnt even started on it and said it was on the schedule in 3 days. Not happy with Jared at all and probably will not be a repeat customer.

Love going here! The staff are always very kind and were treated like family here.

We went into Jared to just look around at what I liked and didn’t like in rings as I hadn’t tried much on before. Before we knew it, Jenny, a manager, was walking through what it meant to get a custom designed ring! It wasn’t a sales tactic in our minds because she asked questions to gauge every little thing I liked, disliked, and wanted or didn’t find important in a ring. We sat down, she listened, and we drew out what we wanted, looked at specific diamonds to choose from, and waited for an official sketch to come back. Once it did, we went back and forth for small tweaks. Then a plastic model came in and going in to try it on and see it on my finger was so special. After we gave the go ahead with that part, the ring was made!! After a few months of waiting, my man finally popped the question while on vacation on the beach! I couldn’t be happier with my ring, my fiancé, and my experience with Jenny at Jared! Highly recommend!

Terrible communication. We went in to get customizations done for my ring and were told by Russel and Mike that the ring would be ready in 10 days. On the 11th day I called and spoke to Russel, who informed me that parts were on backorder. When I asked why no one had reached out to us, Russel got defensive and said Well I didnt know either in a rude tone. This response shows a lack of customer service or care. I didnt know the parts were on backorder either. The difference is that you work at Jared and hold the responsibility to communicate any changes that I should be expecting. This expectation was communicated to us when we paid, but not upheld. I was also told the parts were to come in a week later. After a week, I had to call again (of course, no one has yet to reach out to communicate the status), and was told to leave a message for Russel and Mike. We received a call within the same day from Mike that our ring would be ready the next day. My fiance called the next day to check on the status, and an employee informed us multiple parts were still on backorder and the ring was not ready. Frustrated, he asked why Mike had told us the ring would be ready, and no answer could be given. As well, every time we call, we are placed on long holds and employees make sure to tell us how busy they are. I understand seasons and holidays create an influx in customers, but we are also a customer. It seems like priority is given to those who are looking to buy instead of those who already spent money at Jared. Now, Jared has my ring, money, and no answers can be provided. I am still waiting on my ring.

I went to the 86th St Jared across from the Fashion Mall and had a great experience. Ashante worked with me to help me find the perfect oval diamonds for a custom set of earrings. It was a pleasure working with her. She is still growing in her profession and I felt comfortable with her while she eloquently asked questions when necessary. We were able to get the diamonds ordered and I cannot wait to check them out before the setting is created. What a great experience! Thanks, Ashante.

We got our rings at Jareds in winter 2018 before our wedding. We were so pleased with the service and dedication of the staff. A few months after our wedding (Jan 2019) my wifes diamond became loose. We took it in for a repair and thought everything was good. A few months later this happened again. My wife is retired, she is not hard on this ring. We took it in to get repaired again and thought everything was good. Then in April 2020 the diamond was loose again. Due to Covid, we were unable to bring the ring in for repair. Finally, in August we were able to get my wifes ring in for a repair. We live an hour away and I was hoping to be able to get it done same day like before. That was not the case, we had to drop it off for a couple weeks. On Wednesday, I went and picked it up, again we assumed everything was fine. My wife was so afraid that it would become loose again that she has refrained from wearing it a lot. Not even a week later, one of the Sapphires has fallen out. I thought when a ring went in for repair, all parts were inspected and fixed if need be. I thought there would be some sort of quality control check before you would give the ring back to the customer. A diamond coming loose three times and now a stone falling out seems unreal. This is horrible and bad service. A jewelry store that was once one of my favorite place to shop has now become a nightmare.

I am completely astonished by the experience my friends and I have had. My friend came in for a ring cleaning two days before her wedding, the store associate stated that she had two loose diamonds. One in her engagement ring, and one in her wedding band that she had never worn! I’m not sure how that’s possible. The associate gave us an estimate on how long it would take to get it fixed and she said it should be done by 4:30 the night before her wedding. And again of course not. The professionalism of this establishment is bewildering as they definitely do not meet the standards they swear to live by. You’d be better off to take your money elsewhere.

Today was the best day Of my life! We went in..I was unsure of what I wanted on my finger! However Lisa (store representative) Displayed amazing customer service to myself and my soon to be fiancée. Lisa was extremely patient and very kind and provided amazing service.When you are ready to begin a new chapter in your life and are planning to start the search for engagement rings, you need to visit Jarred. Lisa, she is amazing and will take the time to listen and see your eyes light up as she provides assistance with showing the amazing selection of engagement rings. Gentlemen/Men know your budget and allow her to make your woman feel and become the dream that you have been waiting for! Thank you Lisa for providing me with amazing service and a memorable experience!

The sales experience provided was great. However, that was the only good part about it. The sales person was only helping for the sale. As soon as we left the store the plan we had put in place with the sales person came unravelled. They said the were going to help us locate the band in the original color that we wanted and size the other band we purchased. None of this happened. They were unwilling to help locate the band and sold us a band that could not be sized down to the correct size. All of this was discussed in the store, but as soon as we left they had made their sale. That is all they wanted.

Awesome staff always ready to help you with any and problems or concerns.

The staff, specifically Ashley & Lisa were amazing to work with. I needed a ring done quickly for a trip with my wife to Mexico and they turned it around quickly at a great price. Ai purchased the ring from Ashley and her professionalism and kindness was incredible. Lisa assisted us with resizing while Ashley was not in. An incredible experience all around. I have purchased 2 rings and a set if earrings from this store and ALWAYS treated wonderfully.Highly recommend this Jared location.R. Mullen

Amazing ppl make you feel welcome! Not judge awesome ppls!! Love love love the service!! Prices dead on to quality!!!

The employees at JARED was awesome!! Had a warm welcome when walked in and greeted. It was busy but they was honest to let me know that somebody would be with me soon. Will come back and bring friends

We came in to Jared and met Kristie. We were very impressed with her personality and knowledge of the styles and quality of the jewelry on display. We have been to the store several times since to buy other pieces and upgrade sizes on one in particular. We will definitely be back soon!

I HAVE AN ONLINE ORDER THAT WAS SHIPPED TO THIS STORE & I CALLED 20 TIMES NOBODY ANSWERED!

I started coming to this Jared about a year and a half ago when I moved to Indy- they are fabulous! Kristie has taken care of us every time we have been here along with her wonderful staff. They always treat us well and offer to clean our jewelry - it’s the little things! We have purchased my husband a bracelet and matching chain, as well as a new wedding ring we saw in the store for him that he loved. Kristie always finds us deals and the right time to buy each thing we are wanting. Last time we came in to have something sized and it was their diamond event and we weren’t planning to buy anything but we left with custom earrings for me. The diamonds they had were a great price and they did an awesome job of making a custom piece for me! We will always be back to see these guys and would recommend to anyone and everyone! We love you guys!

Best jewelry store ever

Staff is very friendly and co-operative at this location. Getting my purchase was very fast as well, would order from here again.

Thomas at the keystone location was amazing to work with. He was professional, kind, and good at communicating. We needed a special stone and he handled the research and even educated us about the history and rarity of the stone. We can’t thank him enough.

THEY LITERALLY SWAPPED MY DIAMOND FOR A CHEAPER ONEIt Actually Happened…I purchased an engagement ring and diamond for my girlfriend at Jared on Keystone Crossing in Indianapolis, IN.When I arrived to pick up the ring, I found that they had literally placed a SMALLER and CHEAPER (THOUSANDS OF DOLLARS CHEAPER) diamond on the ring than the one I had purchased and had a receipt for.I had to show them several times that the GIA Report Number on the diamond was different than the GIA Report Number they gave me with my receipt. Seriously, I still cannot believe that a jewelry company of this size would pull something as underhanded as this.In addition to them swapping out my diamond with an inferior diamond, all of the changes/adjustments I requested to the ring were not made… literally NOT A SINGLE ONE OF THEM… So I was told it would take an a few more days for this to be fixed.I received no email or call when the work was complete… which makes sense now, because when I arrived to pick it up, though they said everything was completed, they had made ZERO adjustments to the ring other than finally providing me with the actual diamond I purchased.In addition, the diamond on the ring was quite visibly crooked to the naked eye... which was a bit frustrating.With no apology, they explain to me that in order to make the adjustments they will need MORE TIME (and I will have to come in a 3rd time) because they have other orders to get to before they can get to me. I can only be led to assume that these are also orders they have messed up and delayed worse than mine.Because this was delayed for such a long time and my engagement plans were within the next few days, I had to propose with a ring that is not how she dreamed of it being (after making these requests multiple times).Oh also, they just added a random $200 charge on my receipt that they never got my consent for. I eventually had them reverse it when I came back in and (to their credit) they did admit they should not have done this.Needless to say, it was a pretty terrible experience with little-to-no apologies from the staff along the way. I would never recommend Jared or any Jewelry stores owned by Sterling Jewelers Inc. as they have made the engagement process quite a nightmare.

I am so disappointed in the quality of service I received today. I specifically brought my finance in who lives out of state to pick his wedding band and get his size figured out. Jared employees told me that everything was in the system and I did not have to write anything down. When I returned 2 weeks later to purchase the ring. The associate had no information for me. And when I asked to speak to the manager to discuss our options. He yelled in the store how am I supposed to fix that and walked into the backroom. I politely thanked them for their time and decided to leave and purchase my rings elsewhere. I am astonished with the unprofessionalism of such a highly esteemed store that I typically have had good experiences with.

It’s a shame that JARED does not have an employee to accept merchandise for repair but want you to wait to speak to someone. I’ll never shop with them again. All I wanted was 2 links removed from watch for item that was just purchased for my anniversary. I was willing to just drop off and get a service ticket for the repair. Customer service is everything and you all at the Keystone at the Crossing location failed.

Lisa White (at the Keystone Crossing location) was a joy to work with! She was diligent in communication with outsource vendors to repair, refurbish, and replace some parts for my Rolex and Breitling watches. I recommend her and of course Jared for any service. Communication is everything and hers was impeccable.

Just always have such a pleasant LOW PRESSURE experience. Jenny is an absolute gem, great at helping you come up with the best options for your individual needs. Servicing my rings is always easy breezy.

My fiance and I were helped by Jenny and she was awesome! She was very helpful and knowledgeable and was very honest with us. We never felt pressured to buy anything and she always tried to get us the best deal. We purchased my engagement ring, my band and my fiances ring as well as some Pandora rings. I returned back to the store to get a smaller size in the Pandora rings and it was an easy process. All of the staff was friendly and we were very taken of. We would definitely recommend this Jared location to all of our friends and family....make sure to ask for Jenny!

I am happy with everything about this store. I had lost the diamond in my wedding ring and had gone to 4 other jewelry stores before walking into Jared. As soon as I walked in I was happy. Their sales people are 100% customer facing. I worked with Debbie and she was an absolute Joy! The first thing she did was double check with their onsite jeweler to make sure she and I werent wasting time looking at diamonds that wouldnt work with my setting.She helped me find the size/ shape of diamond that I wanted and absolutely respected my budget. I left my ring with them with all confidence. Which is saying something as it is a 40 year old ring with an unusual setting. I did have to go back 2 more times because I had a different vision of how I wanted my diamond set into the prongs. Each time I brought it back they reassured me they were happy to work on it until they got it exactly how I wanted it and there was never a question of me paying them any more than I already had for that level of service. They were friendly each time I came in and I even received a hand written card from Debbie today thanking me for letting them help me! All I can say is that this will forever be my and my husbands home for jewelry.

Our experience was better than we imagined!!This was our first and last ring shopping stop!Jen was incredibly knowledgeable, helpful and made it so much fun! It was an inviting atmosphere and so much better than shopping online! Even if you’re not a hands-on shopper, I would recommend coming to this store! It’s so much more personal and exciting!! Thanks for everything, Jen! We can’t wait for the rest of the process!

Rachel and Jenny are very knowledgeable and are great to work with. I wouldnt buy jewelry from anyone else. They know what my wife likes better than I do. :o) They are the best.

Thomas is awesome!

My fiance Brandon and I had a wonderful experience at this location with Jenny. From the get go she was very in tune with what we wanted and what we could afford and even created a custom design for my engagement ring. The ring is absolutely gorgeous and perfect and brings a smile to my face every time I look at it! Jenny always had a smile on her face and was always happy to see us. She stayed in contact with my fiance during the entire duration of having the ring created and he was very pleased with the service and the outcome of the ring. We would definitely recommend Jenny to anyone who wants excellent and personable customer service!

Very helpful

Jared, especially this location near the Fashion Mall, is a very nice store with a great sales staff. I have had numerous experiences here including designing my wife’s engagement ring. The staff has gone above and beyond in their detail and customer service, which is the reason I’ve been back again and again. Highly recommend this place if you are looking for jewelry or a luxury watch.

I worked with Brandon May and Natalee they were both amazing! I was indecisive between a few ring options and Brandon worked with me to pick the perfect one. He was so helpful and made the entire experience fabulous. I would definitely recommend!

Friendly service! Beautiful setting! Ask for Z! He got me the hook up!

Shelby and Rachel are AMAZING. They were incredibly knowledgable and helpful in finding me the perfect setting and the perfect diamond to make the perfect ring. They went out of their way to make sure I was truly satisfied and in love with my ring, regardless of what would make the sale. Both were honest and candid even when it meant that we would be spending less. Shelby and Rachel are charismatic and professional. I wish I could assign more than 5 stars.

We got here at 6:30/7:00 to look at rings. They were so, so helpful. Made me feel right at home- I was super nervous. They changed their hours to close at 8:00 instead of 9:00, but they stayed with us until 8:45 because we were still shopping. Made my engagement perfect ❤️😊

I had an amazing visit to Jared!Andrea assisted me with fixing my jewelry collection. Very knowledgeable and has a high attention to detail. This made me comfortable with leaving my jewelry in good hands.Jason the jeweler was pure perfection with each piece and since I was from out of town made it a priority to have all pieces ready the next day. Amazing!Kudos to Natalie who had everything organized and ready for pick up.Kristie Heffern the GM is awesome and so is her whole staff!

Hands down the best customer service and the highest quality of jewelry. With the help of Shelby and Jenny, I was able to create my own custom design for my wife’s engagement ring.Now she has a ONE OF A KIND ring, and I was able to acquire it without breaking the bank!Great experience overall, and I will continue to shop here regularly. Couldn’t say enough good things about Jared Jewelers.

Quality service from quality people! Every purchase experience has been an adventure! They are always concerned about my needs and not just my credit limit!

Id been back and forth between Jared and another place shopping for an engagement ring. Ultimately, I bought from another place because some of their policies matched my needs better, and I already knew the salesperson I bought from. Jareds prices were very competitive, they replace the center stone no matter what and they have stores everywhere. But they charge for protecting the band and you have to come in every 6 months for a cleaning to stay under warranty on everything (the other place didnt and these were the thing that mattered more to me -- Ill probably cover the diamond on my homeowners).So...my post is specifically to point how great of an experience I had working with Rachel. She was an excellent salesperson. Not just because she had a lot of knowledge and had a great eye for what intangibles to look for in a good diamond, but because she came off as genuine, above all else. I felt like she tried to work completely within my budget and all of my preferences and listened closely to what I liked/wanted. Im in sales, and I genuinely try to listen to my customer, not just figure out the best way to talk them into something more expensive. Thats how I was treated here. Jared just wasnt the right match for me, but Id definitely recommend anyone out there to give them a shot and ask for Rachel!

AVIOD AT ALL COSTS! They will push deals onto you, NEGLECT to tell you the 30 return policy and REFUSE to take a return 37 days after purchase. Go anywhere else, save yourself the hassle and piss poor customer service!

Few things. Best customer service, Thomas greets me with a smile and welcome home every time! Shelby is simply amazing always swopping stories when I come to get my chain fixed. I love how I can come into this store and know I will always see friendly smiling faces. Always offering me water if I have to wait and I never wait long. Thank you to the amazing team here I don’t think I will ever take my business anywhere else! Plus I have an old ring and necklace from Jared’s that they one day will help me upgrade by matching my investment toward a better piece of jewelry! Can’t go wrong! Appreciate the management team I am always thrilled when I get to come in.

I appreciate class, elegance yet a personal feel when I walk into company. This is so hard to come by, yet this store far exceeds all my expectations. From their warm friendly welcome to their knowledge and expertise I feel Jared at Keystone at the Crossing can not be matched. I really want to highlight three jewelers in this store; Jenny, Andrea, and Kristie. They make you feel comfortable, at home, they listen and really care about their clients. They helped us design custom pieces so beautiful we have no words for. I will never go to another jewelry store again, they have stolen my heart. I highly recommend shopping at Jared’s. Ask for Jenny, Andrea or Kristie!

Honestly could not be more satisfied with the atmosphere and customer service here. Jenny and Shelby especially were so helpful and kind and funny. They were both so knowledgeable and down to earth. Im so happy we decided to build a ring here, and I know with the two of them working their magic that the ring will turn out better than I couldve imagined.

I came into Jared’s not expecting the customer service that I received and I owe it all to the employees in there but especially Rachel!!!! Rachel, thank you so much for taking the time to help me find exactly what I was looking for. I came in to get my fiancé his wedding band and came out with a wedding band for him and ANOTHER band for myself!!!! What I loved most about my experience is that Rachel was just so down to earth and that’s not easy to come by. She represented herself so well. She was professional and timely in all that she did and she definitely knows what she is talking about and believes in what she sells. That is so important and you all are so lucky to have an employee like her. Once again, thank you Rachel for helping us find something reasonably priced and most importantly meaningful to the both of us.

I have been coming to this location for over four years, and the customer service here is without peer. I stopped going to my old jewelry store for this specific reason. Andrea, my jewelry sales consultant is amazing! She always remembers us and is respectful, polite, and cheerful. If you are coming to this store you might want to ask for her. I will definitely keep coming here, it is now the only store I buy jewelry at.

Wonderful place. Became a Jared customer out of convenience but remained a Jared customer because of the folks here. Everyone is always super pleasant, but I hunt for Andrea every time. She is patient with my goofy indecisiveness and always helpful. My husband and I both love her and appreciate all she does for us.

Such a wonderful experience for us picking out my engagement ring and we have Rachel to thank! Everyone at this location goes above and beyond and I can not thank them enough for a moment that will remain memorable in my life! Thank you again Rachel for contacting us regarding specials and making sure we purchased the perfect ring for me 💍❤️🌟

I went in for the first time. Everybody was super helpful. Love this store!

Sales man was very helpful and not pushy at all

Amazing

After shopping at other jewelry stores near this area, Jared stood out. The staff was so much more friendly than their competitors. The experienced was focused on you, not making more money. They were incredibly helpful in finding the perfect ring. Huge shout out to Jenny and Rachel. These ladies are awesome!!

Getting a custom engagement ring made here was INCREDIBLE. I had the pleasure of working with Rachel Martin as my salesperson, and she made made the experience easy, fun, stress-free, and exciting. I could not imagine a better experience when it comes to getting a custom engagement ring - and I shopped around A LOT. I would highly recommend this Jared and Rachel!

I reached out to sales associate, Rachel Martin, about purchasing a necklace for my wife who had just given birth to our baby daughter. She was more than accommodating in helping me make this happen. My wife loved her gift and has worn it every day since. Thank you, Rachel and Jared Jewelers, for helping me make this moment so special.

All of the attendants (especially Rachel Martin) have been extremely helpful throughout the entire process of buying and maintaining an engagement ring and wedding band. They keep in touch, truly care about your personal experience, and make one of the largest investments in your life surprisingly comfortable! I have only had good experiences at Jared and would highly recommend Jared or one of their affiliates if you are searching for a jeweler for any occasion!

Rachel at Jareds was AMAZING! Customer service was great, she has a sense of humor, was kind to our needs and excited about our story. She did all she could for ensure our dream ring was possible and stayed within our budget. Truly made the ring buying/ making process a wonderfully unforgettable time.

Great customer service. Everytime I come in, they are always welcoming and easy going. The A team is phenomenal!!!!!!! Keep up the great work.

Ashantè was very welcoming. She was able to assist me with locating, items I was seeking to purchase. Ashantè went above and beyond, obtaining useful information along with recommendations for the future(cleaning, repairs and receipt within the system). When I asked questions, she didn’t know the answer to; she kindly informed me, she will be right back to provide me with the correct information. I admire her attitude towards learning(seeking help instead of telling me anything), her ambition to fulfill my happiness before leaving the store and Ashantè customer service skills was outstanding.

Im extremely happy with my purchase and customer service. Brandon is fabulous and so is everyone I came in contact with. I will definitely be back.

Jared has helped us with every milestone in life! From helping us say “I do” to sharing the excitement of our unborn little girl! Whether we’re grieving or celebrating they always give us spectacular care and treat us like family!

My wife and I came in here today shopping for an anniversary band for our upcoming 20th. We were greeted by an incredibly sweet lady, who bent over backwards to find my wife something she loved, in our budget. We were so pleased with her attentiveness, knowledge, and helpfulness that we ended walking out with not only a gorgeous ring, but she got some new earrings, and I left with my dream watch!! Thank you!!

Location is awesome. Great staff, extremely helpful and caring. Had a custom ring made and had to get re sized and redone for unforeseen issues and the staff did a great handling this issue.Jenny and Tonya absolutely awesome. Thank you much for bears ring lol

I love going to Jared. I have never encountered a negative person at this location! I usually only go for my ring inspection but I decided to treat myself to a Pandora bracelet so my kids would always know what to buy me for special occasions. Ashanti (sp?) helped me and she was very delightful!!! She was personable and knowledgable. Everytime I asked about something, and I asked a lot of questions that day, she had an answer or knew exactly where to find the answer. I cant wait to continue my bracelet and I would be honored if I were to get Ashanti again to help me with my selection!!!THANK YOU JARED!!!

Ive shopped here a few times now and Ill continue to come here! Tiffany F. was an incredible help! Very knowledgeable and sweet, she made the experience fun and memorable! My husband and I will always ask for her when we shop here and you should too!

Customer service was excellent!

Jareds is always amazing for our family. The staff are genuinely interested in their clients. Thomas, in particular, has helped my husband on many occasions. Todays young lady was new to me...but lovely!

My wife and I were pleasantly surprised at the attention the sales people gave us/ great service! We were in town on business and stopped in to look into upgrading my wifes ring. We are thrilled we went into this location.

Superior customer service

My experience at Jared the Galleria of Jewerly was phenomenal! Kristie and Jenny were awesome, they both have fantastic attitudes and you can tell they really care about their jobs! They were able to find me exactly what I needed! This is a fantastic team and I highly recommend you go here! I will definitely be back in the future!

I cannot overstate how incredible my experience was at Jared. I went in with an idea— I knew my fiancée wanted a specific setting, and I had a diamond that had been in my family for years. I arrived wary that I was going to be “sold” or attempted to be sold something out of my price range. Instead, I was greeted by Jenny and I was walked through the process with such care and diligence. Jenny was incredible. She was so personal and caring and became my confidant through this process. I never felt rushed or pushed into a specific process and my diamond was given such care and attention. She was there whenever I had questions or concerns and even helped me get the right insurance for the ring to keep it safe. Jenny is not only knowledgeable and personable, but she has that special something that puts one at ease when making such an important life decision.My fiancée has a jeweler in her family and all were stunned when they saw the diamond. It turned out incredibly beautiful and I am so thankful to have had Jenny and the team at Jared to guide me through this. I will never stop talking about my wonderful experience!

My boyfriend and I had the most wonderful experience here! Jenni & her team were so kind, helpful, and attentive to our needs. We could not have asked for a better experience when shopping for an engagement ring!

My husband and I have purchased several items and have shopped with Jared for year. I would recommend the northside store and ask for Jennifer or Kristie. Both of these ladies have great taste and very knowledgeable of Jewerly. Their customer service is genuinely above and beyond. I can’t say enough great things about these ladies. They are what makes me want to come back and shop at Jared.

I needed a small diamond replaced on my wedding band. I was really skeptical based on reviews but I decided to go in since my ring is insured through Jared. Went in on a Saturday afternoon and they were able to have it done by the next day. It looked great when I picked it up, you couldnt tell which diamond was replaced. Customer service from the two people I worked with was great as well.

My partner and I spent many hours in Jared, and ultimately purchased 4 rings. Two of the rings were custom made by Tim and came out exactly as described/drawn. The customer service in that store is amazing. They treat you like family. As my partner and myself are both women, we were not sure how we would be treated, and they did not skip a beat at all. We will be purchasing all of our future jewelery from them. We were not easy customers and they were absolutely top notch. HIGHLY recommended!!! Kieth the store manager is a real gem. Not pushy at all!

We knew we wanted to pick our rings but wanted to look around before making a decision.Last weekend we ended up heading to Jared after brunch to look at what they had.My partner swore he wouldn’t buy from Jared.Well we walk in and are greeted with smiles and great customer service.Brandon, who no doubt will become a staple in the Indy market for jewerly came over and introduced himself. He asked us all the right questions and helped us to pick out a stunning 3 carat ring and band we ended up buying that day.He has so much knowledge and is so personable and intuitive.We were blown away.Dear Jared Jewerlers you have found yourself a true gem with Brandon (no pun intended) his energy and knowledge is unmatched.Highly highly recommend!

OMG BRANDON AND NATALEE ARE AMAZING THEIR CUSTOMER SERVICE WAS BEYOND EXCELLENT. THEY TREATED LIKE ROYALTY. THEY REPRESENT JARED WITH EXCELLENT.

I went into Jared’s today with a concern with my wedding ring. I was concerned there was clouding in the diamond that I hadn’t noticed previously. Turns out it was just dirty and all was well. While I was in I decided to look at new bands to match my upgraded ring. I worked with Brandon while looking at rings and deciding whether or not I wanted to spend the money. I decided to purchase the band but quickly realized that I didn’t have my card with me. Brandon didn’t even blink and said it was no problem he could put it in my wishlist. After an hour in the store, I felt that Brandon was my new best friend and understood the customer service experience I was looking to have. I highly recommend Brandon!

Hands down best customer service I have ever received.Jenny, basically listened to my life story. And took my ideas and put them to paper. They took my personal thoughts and designed a ring that totally exceeded my expectations. ❤

Whole experience was Amazing! The entire staff helped out to get me and my husband new rings! Special thanks to Jenny, Shelby, Tina! You ladies are awesome!!!

I had an amazing experience with Shelby. We made a custom engagement ring and she helped us every step of the way. She was very polite and had great ideas from the beginning. I would definitely recommend stopping by.

I just left Jareds at Keystone Crossing where I purposely went to purchase two Christmas gifts.It was beyond the best ever shopping experience for this time of year.Natalie who should win employee of the year was in itself a blessed gift,she so polite,very very patient and helpful in my decision.Thank you Jared and Natalie for being a true store for the customer

Just worked with Thomas! I am so in love with my purchase. Grateful for his assistance, kindness, and the beautiful selection they have here. Definitely worth visiting!

The store is amazing, the people are wonderful - not to mention the jewelry! When you go - ask for Rachel! Weve followed her to this store because she is the BEST! She listens, she understands what you want and helps you find it! :-)

Rachel, one of the sales consultants pulled off a miracle when the two items my wife had put on a wishlist were already sold a few days before Christmas. I could have custom ordered but they would arrive after Christmas. She was able to locate the items at other stores in other states and had both stores overnight them to the Keystone store. She didnt have to but went above and beyond. Aside from the incredible selection, amazing custom design shop, and fair pricing, customer service like this is the reason why I keep coming back to Jared.

Ashanti did an AWESOME job with customer service BOTH times I was in there! Will do all my Pandora shopping with her!

Could not be more disappointed with this store. My wife found her dream ring when we were looking to get engaged, and I was so happy to get her exactly what she were looking for.Fast forward 3 years - the diamond has come loose in her ring not once, not twice, not even thrice but four times now. Four separate occasions she has had to stop wearing it for significant periods of time due to this.The most recent trip to have the ring repaired yet again, they swore up and down they would do whatever they could to ensure it is resolved (including resetting it with a new head - not sure why that wasnt an option the first two times). My wifes mother picks the ring up today and it looks totally different than it did beforehand. She is devastated. She cannot have the ring I proposed to her with because of the shoddy, rushed craftsmanship of this store.I will actively recommend not only that all of my friends and family avoid this store but Jared in general. More than anything I am sad. This is supposed to be a symbol of the rest of our lives, and Jared sees it as nothing more than a frustrated customer they need to get out the door so they can make their next sale.

Weve had the best experiences at Jared Keystone at the Crossing. Jenny and Rachel exceeded our expectations in shopping for our wedding bands! We look forward to their hospitality in the future! Cheers and thank you again.

Sophie and Jen- were absolutely, without a doubt incredible! They were very patient and kind and so helpful and worked very hard to find and help me with all my items I wanted ! Also, were so willing and stayed with me when I changed my mind for some big purchases! They were awesome and sensational! Go See them ! Thanks ladies - love ur smiles and customer service. StacyW.

Shelby and Jenny helped us pick out my engagement ring. They were both great! I was nervous but they made the whole process simple, less-intimidating and helped me through my notorious indecisiveness. To top it all off, they had my setting in stock and had my ring ready for pickup 4 hours later! Its so beautiful and I couldnt be happier!

I am so happy that I went here on a whim! Brandon greeted me as i walked in and from the start he was an amazing peraon!!! Listening to what I was saying and really allowing me to come to a perfect decision on my wedding band. I never felt pressured to buy anything or felt like i needed to buy the most expensive band they had. He is very knowledgeable and when he gave me his opinion on the different styles i really felt like we was trying to make sure the ring fit not only my style and personality but the but fit the dynamic of my relationship with my fiancé. I will be coming back again to work with Brandon for sure!

I would recommend shopping at this location!! My now Fiancee and I went in just to look around and I walked out with the ring of my Fiancees dreams(unbeknownst to her) . I really recommend Rachel! Not only did she help us with our experience but she was always there no matter what time or day!

UPDATE: I would NOT recommend Jared. I was signed up for a line of credit I *specifically* and verbally declined. I intended to pay with my own credit card and I informed the sales associate Andrea of said intentions. That credit card of mine was used to open up a new credit line without my knowledge. I even asked as I was signing for the purchase of my husband’s ring, that this was going on my credit card. Imagine my surprise when I got a welcome letter for my new Jared line of credit in the mail.When I went back to the store, I was told they could not close the credit line. Odd, they can open up a credit line I don’t want With no problem but when I want it closed they’re powerless to do anything. I had to call an 800 number and convince the Jared customer service representative that I really did want to close it. She said I couldn’t close it because there was a balance. I was livid at this point and had to tell her I would call back after I’d calmed down.I went back to the store, demanded that they remove the charges on the credit account and paid with my credit card, like I’d originally intended. I had to wait a couple weeks and then I was able to close the credit line.I have never felt so deceived, violated and taken advantage of. I would NEVER send anyone to Jared.

Started coming to the Keystone location last year. Best jewelry store I’ve been to, and nicest, most helpful employees. Especially Shelby, she always comes through whenever I need something special and affordable!

Best experience ever! Everyone is always so helpful, and very nice. Couldnt say anything bad about this store. Thank you!