We love MacExperience - They have taken care of our business for over 20 years & they have kept our businesses rocking - from our art department to our network - they do it all & are great to work with!!!

I came into the store not sure if I wanted a Macbook or a tablet w/ keyboard. I spoke with the rep (so sad I didn’t get his name) and told him my needs. Without being persuasive or trying to sell me he told me a tablet would work just fine but that a laptop would work best. He was very informative and I left happy! Thank you guys so much.

Employees were very helpful. Adam in particular. Went in and told him what I was looking for, and he showed me all options possible for the right fit

This store is great! The people that work there are very personable and explained everything very clearly. The only complaint I had is how long it took to get my laptop back but that really isn’t in their control so much can’t really hold that against them.

Prob. wont go back to the keystone Apple store for future tech problems after my wonderful experience with THIS Mac experience. The staff was incredibly friendly & knowledgeable. I felt like my conversation was with a friend rather than someone who is belittling my computer brains. Their ability to work with my schedule and be flexible was awesome, much appreciated. The environment of the store itself is clean, even staff that didn’t directly help me were also friendly. Jasmine specifically provided incredible service! Not that I want to put more $$$$$ into my devices, but whatever the diagnosis of my Mac turns out to be, Mac Experience can have it all.

I go to this shop to get my screen fixed every time and every time I go there it’s AMAZING & FAST results! I’m beyond grateful for their service! Highly recommend

I had to have my under-warranty keyboard repaired, and they did it quickly & efficiently. They had to order parts, but after my computer was diagnosed, it was ready for me to pick up in a week.Considering theyre not the Apple store & Apple for whatever reason wont open their stores again, this is pretty good. They were communicative & efficient.Also: a lot of the low-star ratings I saw before going in were complaining about people not wearing masks - I was in a total of 3 times & every time I went in, every employee I saw had masks on.All things considered, would recommend.

I had a glitch on Mac OS Big Sur where it made it impossible to use the keyboard or trackpad. They had the MacBook for about a week and got it back to me in working order. Great place!

My mac was running super slow. Took here as it was still under apple care. Paid the $99 rush fee and received my computer back in 7 days with a new hard drive. Works great. They were responsive, communicated well and we received the computer quicker than quoted. Would use them again.

These people were fantastic. Super helpful, friendly, and professional. I paid for the expedited service and by the time I got home I had an email telling me my computer was already fixed. I spend more time getting there and back than it took them to troubleshoot and repair. With good fortune I wont need work done again, but rest assured, if I do, I will go back here. Keep up the good work!

Spent 20 minutes trying to up sell me to buy a new computer from them when I repeatedly said I just wanted them to replace my hard drive and anything else that was needed, which we determined to just be a battery. Then said that they don’t stock or have vendor access for the batteries, I get it it’s an old computer but l can get one off amazon and they could just as easily, but they won’t install anything I provide nor will they order from any non established vendors. This is what I get trying to support a semi local business rather than just paying Apple to do it. Your commitment to your vendor cost you, per your quote, a “$300 minimum” hard drive repair plus whatever the battery service charge would have been plus whatever you wanted to mark up the battery cost. Solid business model

I was impressed with this place from the start! I paid $99 for a rush service and they did not disappoint. Im writing this on my newly-fixed laptop and can already tell its 100% better. Well done.

I’d give 6 stars if I could! Fantastic customer experience! The team took care of a MacBook Pro and was able to help see most of the parts covered under warranty! Thanks to Jasmine, Greg, and Chris S. for your help!Will be back!

Very clean and well-run store. I made an appointment through Apple’s website and they were a little behind schedule because they were very busy, but it was only a few extra minutes and not a big deal. The staff was very helpful, they asked me questions in simple terms that I could understand. They were also very honest with me when we found out my problem was not worth fixing because it was cheaper to simply buy a new laptop since mine was completely fried. They are definitely a little pricey, as it’s $70 to have someone even look at your machine, with data recovery fees being even higher. However, should I ever need their services again I would probably return because they were definitely helpful.

Needed screen repairs on two iPones. Made an appointment online and checked in quickly on my arrival. Quick turn around on both devices (same day service) with professional results. I will be sure to use them for any future Apple services. Thank you!

Professional, Willing to educate customer on their laptop.

When the person I spoke to was making small talk I replied, as any person would. But his response was awfully rude for some apparent reason. At first I didn’t think anything of it but it was persistent throughout my time there. The customer service was terrible. Would not recommend (0/5 if I could). I am surprised that this happened because usually the people here are cordial. But after this experience I will not be using them any longer. Customer service is a critical part of any business and there is a certain standard that is not met at this establishment.

Perhaps the quality of service is good, however, my experience working with the front-end was such that I never wanted to find out. From a guy at the front counter exerting heavy sighs out of frustration as a result of not having the training and mentorship to perform his role... to the less-than manager with not a hint of what customer service means. The saving grace for this place are the two young ladies that greet you at check in. Each is kind, polite, and smile.

Had a great experience with Jasmine - shes a fantastic individual. When your computer isnt working, the last thing that is helpfully is someone that isnt empathetic and bombards you with technical jargon. Jasmine was not only helpful, but also positively enjoyable while we sorted through issues.

Extremely disappointed and would recommend going to a different business if you want fair and equitable service. We brought in a MAC Pro to repair and paid the deposit for service and was informed of a charge for priority service and paid the deposit for that as well. They informed us that with our Apple Care that the service would be a total of $200. They sent an email in a few days saying it would now by an additional $300 to have it repaired. We told them to not fix it and we would pick it up and was informed on the phone twice that we would receive 100% of my money back. Then, when we picked it up they said that the priority service was not refundable, which was the first time ever mentioned to us and that they would not refund that deposit even though the computer was not fixed. I am shocked by the lack of caring, honesty and empathy that this store has toward its customers.

Apple redirected me here for an issue under warranty and they tried to hit me with a $69 charge. This reflects poorly on Apple actually, since their inability to handle appointments is making MacExperience an auxiliary option, which is not the true Apple experience by any means - rather an overpriced third party attempt with a bunch of zombies that do not know how to respond like humans.

They don’t honor Apple schedule appointment times and the manager prefers to NOT wear a mask. After waiting 22 minutes canceled the appointment. Even if Apple requires a little longer wait to service highly recommend waiting the additional time than supporting this business.Since I cannot respond to your response I’m editing my initial post......If you want your customers to have patience, I advise that you honor your scheduled appointments in front of walkins or you should clearly display a sign at the door that says we don’t honor scheduled appointments if walk ins come in, first come first serve.There’s no excuse for anyone working at that store not wearing a mask, i was wearing one and could exercise my medical waiver and not wear one because of lung issue but I don’t do that.

Sold me a charging cord that fried my Mac’s battery. Also got the mac from them. I waited 15 mins while they conversed with other customers just to buy a cord. There appointment scheduling feature is ineffective online. You are not able to call and schedule or speak with anyone. The Woman at the help desk tried to step in and assist me. They then put her on hold when they could have just told her what the sells tax is. Now have to get fixed elsewhere thank God because they have a 5week waiting time currently.

They recycle even PC parts! Wanda & Cosmo were pleasant overall.

We had a couple of Apple device email issues that we could not resolve, so we tried the Mac Experience folks. We signed up for a half hour training and it was the best value I have received in a Lon, long time. Under the Mac experts guidance we stepped through several things in settings and all was right with the world. I would go to this place for help again - with no hesitation!

I made an appointment to get my phone screen fix (a 30 min job at the most) at 9 in the morning soon as they open. I didn’t get greeted when came in so I was standing there like ok what to do. Once I was greeted everyone was very friendly and nice. The guy who took my phone said my phone she be done by noon. Come back noon phone not finish guy says he’s been in meeting all morning come back a little later. I was disappointed at this point but I say ok. I come back at 5 they tell me phone still not finish and there was like 6 phones before mines and they won’t be able to get to mines til tomorrow. At this point I’m furious my phone been here all day and nothing was done!! My phone is my business phone. I missed important call all for my phone not to get fix. They are very slow I watch the techs just walk around as if they have nothing to do. This is not my first rodeo with my screen being broke. Apple store would only have your phone for max 3 hours and they are way busier. I just feel don’t accept all them appointment if you can’t get things out in a timely matter. Who would leave they phone somewhere overnight for a cracked screen???

I went here a few months ago because my airpod pros were ran over and i also had apple care. I was looking to get a replacement as they were not fixable. The lady upfront promised me id get new ones ans to leave the old ones there. I put down a $27 deposit and left. Got home and some man called saying they couldnt fix them and that there was nothing they could do about it. I was MAD. He had no sympathy at all and was very rude. Its not hard to replace something especially if apple care is involved. So i had to turn around and drive back to get my airpods. Little do you know i talked to apple and they had no issue sending me a replacement because why wouldnt you? And also said the people at this mac store had no clue what they were doing. Moral of the story, dont go here!!!! Theyre very rude and not helpful at all. Also over priced. Not even a real apple store.

Did a good job with keyboard repair. Took a little longer than expected, about 2 weeks but not their fault

I set an appointment. From the beginning they were rude on the phone. When I arrived I could not believe it when they said it would be 4 weeks to get my MacBook back. However I could pay extra to get it back sooner. I called the true Apple store and they said I could get my MacBook back within a few hours. Save yourself some heartache and deal with the real professionals. That is why they have a 3 star rating. It really should be lower. I wasted an hour of my time dealing with them. Lesson learned.

Great service. Quick turnaround.

I took my Macbook Pro in for a free diagnostic check knowing that my display only had a minor issue (not cracked or broken as it works with and HDMI hook-up) and was most likely an easy fix. They asked me to pay a non-refundable fee of $75 just to put my computer in a queue to be looked at for a 5 week wait minimum where they would then tell me the price to fix on top of the pay to have them hold onto it for me. I drove my laptop to UbreakIfix a mile down the road where they power cycled it and fixed it that way - free of charge in less than 3 minutes! I was looking at $275-$350 plus a 5-7 week wait. Instead it cost me $0 and took 3 minutes. Im using my Macbook as we speak to type this. Wild times we live in, friends. Dont get scammed at this business. Im assuming thats why the we are hiring signs are posted more than anything else on the doors and inside their building.

Took my MacBook in for repair. It wasn’t turning on. Paid $50 just for them to look at within 4-5 days. Took them well over a week to get it fixed even though I paid extra. It ended up costing me another $300. Just got I back yesterday, and while using it today it started doing the exact same thing (not turning on). I’m HIGHLY disappointed. I’m hoping they give me a refund or fix it with no charge. I’m a full time student so this is a major blow for me especially during this pandemic where ALL my classes are online now. If I ever need any future repairs, I’ll be going straight to Apple and never back here.

This knockoff store is an absolute waste of time. Save yourself the headache and contact Apple directly. ”Mac Experience” has terribly long wait times, incompetent customer service workers, who look to vent and talk down to paying customers. They rarely have parts in stock and quote exceeding lengthy repairs and exuberant repair costs.I left their store and contacted Apple directly. I explained what I experienced at ”Mac Experience, ” and Apple honored a one-time fee waiver for a device replacement for all of the troubles, under my Apple care+ worth $99. Everyone should do the same. In the four hours, I was physically present at the store after having left my device in the morning. I counted eight customers leave angry, annoyed, and frustrated. Hence, the less than stellar, barely one star is acceptable.

I booked an appointment here via Apple (I guess because the Apple Store is closed). I took my Macbook into the store. I and the two other customers there were wearing masks. The staff was not. The manager told me he felt the customers could take care of themselves, and that since I had a mask I was protected. I explained that the mask protects the wearer, and that as customers we would appreciate stores who choose to take precautions to protect both their employees and their customers, that it is science and public health, not politics which should be dictating our actions here. He dismissed me, saying he would take it under advisement. I told him he would not have my business and left.

Best Mac place ever. 100% would go again. Fast and friendly service. A+

I brought my iPhone 8+ here after it died one day and the screen stopped working. They ran a diagnostic and told me I had water damage and needed to replace the phone entirely ($500+). I took it to uBreakiFix for a second opinion, and they said the water damage indicator wasn’t tripped, replaced the screen, and got it working for $90.

I cant speak for the price because my phone was under applecare+, but my wifes screen stopped working on her I phone X, I was able to drop it off and have it fixed within 3 hours with no appointment. Staff was competent and polite, couldnt have had a better experience. Definitely worth it if you are under warranty and need an apple approved repair center.

It’s a shame I have to even give 1 star. Worst experience ever if apple refers you here DON’T GO. Wait until you get in the Apple store. Rude employees. Waited all day for them to look at my phone and Air Pods. I could not get ahold of them by phone so I showed up and they had my phone done. I was told if there was going to be a charge they would call me and let me know. I told the guy behind the counter that no charge was explained to me and his response was “I never met anyone stingy enough not to pay” after that response I asked for my Air pods back I did not want them touching them. Then I was told the repair is being taken care of under warranty but if I wanted them back that day it would be $180 for “collateral”. Apple referred me here never going back.

Went to MacExperience this morning and might I say this place is awesome. I had an appointment at 9:40 AM, I arrived around 9:20 to see if I can get in earlier before work. The guy at the front desk who checked me in was awesome. Within seconds of checking me in, he was able to figure out what was wrong with my iphone. Im very appreciative of how they were able to get me in before my appointment time. I wish I had taken the gentlemans name, he was amazing. I will be going here for all of my future apple needs!

Unfortunately I didn’t have to walk into the store to recognize what a complete rip off this store is. SAVE your money! On top of the $70 fee for the store to look at your device, it takes nearly 3-4 weeks until they get to the device to look at repairs. Simply needed a battery replacement. Told me it would cost $500-700 to replace my battery when I can send my computer into apple free of charge and only pay $130. I initially looked for this store so I could have someone in person looking at my computer to make sure everything was good. Some advice for people looking to take their apple products in here, do your research first before spending $600 that you don’t need to spend.

Overall the employees did a good job. That being said, I would recommend you take your computer or other device to apple directly. To fix a screen on a 2015 Mac Book Pro I paid $650. A friend of mine had his repaired about 2 weeks before me. Only paid around $300, simply not worth the price, choose somewhere else!

Went in on the last day of my Iphones warranty with a screen defect. They got me right in and were very friendly & professional. My phone was ready in about 2 hours.Would definitely recommend.

This company is very knowledgeable, professional and courteous! I own a small business too and this is the service I think every small business should provide. They get you fixed up and with a smile! I have had multiple experiences here and all positive.Thanks guys!

Have used services 3 times. Each was pleasant, professional, informative and reasonable on cost. I just called them with hardware problem on iPad and they took time to reference Apple repair estimates as they don’t work on my unit. Very pleasant experience as before(except the outrageous fee Apple charges to replace headphone jack . . . at least 1/2 what I paid for the machine a couple of years ago) Oh well.

Had one of the worst experiences getting electronics fixed from this place. Had to pay 50 dollars just to have them look at it with the expedited service. They started diagnosing it about 4 days after I dropped off my MacBook Pro, which they told me will be covered by my warranty since there was no physical damage to the broken LCD screen, and havent gotten a response for over two weeks. Had to call in several times before they said they would get someone to look at it. They tried to charge me with an $800 bill even though the person at the counter said it should be covered by Apples warranty if there wasnt any water damage (which my MacBook has barely ever touched anything liquid, so there shouldnt be any). Still waiting on a call for the results on the computer. Dont go here, youll have wasted your time.

I was very alarmed to see two employees without face coverings of any kind and two more employees with masks down below their noses today.When I called from the parking lot to ask about curbside service, I asked why the employees were not abiding by the state-wide mask mandate.The person who answered said that some employees had medical conditions that prevented them from wearing face masks.After some research, Ive learned that medical professionals say there arent any conditions, aside from severe skin burns, that should prevent someone from wearing a mask. While it can be uncomfortable, masks do not prevent the intake of oxygen.However, if there is an accessibility concern, those employees could still wear a face shield or other covering. One of the unmasked employees wasnt even behind the clear partition today. As for the two who had their masks down below their noses, Im not sure why that was acceptable.When I was in the store last month, after the county-wide mask mandate was in effect, I saw two employees enter the main store from the back room who did not have masks on. I also saw a customer enter without one. When employees didnt say anything to that customer, I offered to get that customer an extra mask from my car. One of the employees cut me off and told the other customer that they didnt have to wear one if they didnt want to.Overall, Im concerned about the safety of this stores employees and customers, and I wont be going back. Id recommend folks steer clear, especially if you are high-risk for COVID complications.

Greeter was rude both time we were in store. Everyone else is very friendly and professional. Brought in a MacBook for cleaning and keyboard repair (we were referred by Apple Store to be seen sooner) I was never contacted with an estimate nor I authorized any repairs. When picking up device I was charged $500+

Excellent service. Did a RAM upgrade for my 2013 iMac and it took less than an hour! Friendly and knowledgeable staff!

Had an appointment via the Apple support website. 20 minutes after appointment time still not checked in.

I was told by Apple care that I can get my screen fixed here because I have warranty and when I get here they say I have to pay for it and Apple will reimburse me. What’s the point of having insurance this place is a scam

Bad service. Scammy store, unprofessional. I overheard an employee tell a customer that water doesnt break electronics if theyre powered off, then 2 employees argued about it lolAlso a 5 week wait to run a 15 min diagnostic. NO THANKS TRASH STORE WOULDNT RECOMMEND

The staff and technicians at MacExperience are friendly and knowledgeable. I was kept up to date with the status of my repairs. Even after I brought home my devices they followed up to make sure they were operating as expected. I used to fix my own computers, and I feel comfortable recommending the professionals at MacExperience for any repair needs.

I scheduled an appointment to bring my computer in and it was extremely easy. The associate was incredibly knowledgeable and nice.

I called this place to see how much it would be to fix a MacBook and it was pretty expensive. But I will say the quality of experience on the telephone was very rewarding thank you for your knowledge and all your service

Very disappointed!After they repair, the display image is flickeringand they try to charge me for over $930 and after complaints they said they can waive a labor, just charge for a display($539+tax), I thought it was pretty high and checked around couple of places and I could fix for $450 including labor. So completely ripped off either way!Called apply and explained whole situation and they honor one time fix. Which it should be done in first place. Dont recommend this place at all!

A good experience there.

The staff is very knowledgeable, and their quality of work is excellent. The turnaround time for repairs exceeds expectations. I highly recommend MacExperience!

The fan stopped working properly on our MacBook Air. It was still covered under warranty so we brought it here to get fixed. The process and communication was seamless. They have a status update that notifies you when your computer is checked in, when it is tested, and they gave a personal call to let me know it was ready and fully covered under the warranty. A really great experience!!! I highly recommend this company.

Over priced and very rude staff members

We were having a problem with a MacBook Pro and had taken it to the Apple Store for them to take a look at it where they confirmed there was a problem with the video controller. They of course were not in a position to repair it and it recommended talking to MacExperience but there was a question of whether the parts might even be available being it was as old as it was. Being that the Mac Experience Store was clear on the other side of town I decide to call them first to confirm if there was any point in bringing it up there and they could get parts for us. The person on the phone insisted that the only way they could tell me anything was if I brought it up and pay them $80 for them to test the unit first when all I was wanting to know if they could get the parts for the computer. Very frustrating and I decided to you not pay them $80 to tell me exactly what I already knew.

Saw me in a timely manner, but then radio silence. Very overpriced repair. For 200 dollars more than I paid I could have bought a brand new Airbook. Again Im not a techie so I dont know if they actually needed to repair all that they repaired, but it seemed excessive.

Great work in a timely fashion.

Reserved a time online and waited in the car 2 minutes before my reserved time. When I went inside, they made me sign in and I still had to wait an hour and a half to be helped.

I was just there 10 minutes ago. I am in the market for a used apple laptop for my daughter for college. I had never been there before and arrived just as it opened. i was referred there by my father in law. I took a quick look around the store, about 12 seconds given the size, and sat down at the front retail desk. There were two gentlemen who were also there and indicated to the man behind the counter that they had an appointment. He processed them. I was literally facing the man. while he played or was messing with an i phone. I waited for 5 minutes for him to ask me if he could help me with something....all the time being 2 feet directly across the counter from him. He never did. I did not even exist. So i got up and walked out without a word. I dont know if an appointment is required but if it is...he could have at least inquired as to whether I had an appointment and informed me that one was needed. I get that. But apparently it is a contest between the business and the customer....so congratulations...you are winning and have won..

I called ahead of time to ask if certain services were available and the phone was never picked up, I tried calling 3 separate times. When I arrived to Macexperience there were 3-4 employees just sitting there with no customers. The man I spoke to was rude and seemed to be quoting extremely high prices so that I would leave and not bother him on the Friday afternoon. He quoted me 300 for a new battery which I was able to find on Amazon for 39 bucks and free one day shipping. This place is not worth driving all the way to Castletown because they offer so few services.

Had my wifes iPhone screen replaced under Applecare. We were told it could be 3 days, and next day they called and had it done! Thanks!

Apple support sent me here to get my photos transferred from my old android phone. I was told they can’t do that.

I was having complications with my mac freezing up. There are no Apple or MacExperience stores in my location. I drove almost 2 hours for the manager to tell me and demonstrate that the computer was working fine. He suggested that I not use Google Chrome because of the memory it uses. I left the store thinking there was no issue other than the internet server I was using, just to come home with the same issue. When I called the manager he suggested that I again drive the 2 hours again for them to do the testing that would take 4 days just for diagnostics with a $60 charge. This stores management lacks respect for their customers. The confidence that their product is better due to statistics does not mean that making it more difficult for your customers is acceptable. Due to lack of other Apple locations in the Indianapolis area, I will no longer invest in this vintage mac or any other mac products. In a nutshell, I did not appreciate the conversation with management. My concerns were interrupted with a matter of fact attitude. I found it very disrespectful.

Always excellent service and honesty from these guys. I would much rather support a local business than a monolithic corporation, so I take all my Mac business here. Jim is not only an expert, but also a super nice guy.

Very knowledgeable technicians and I am super pleased with the job they did for me. If I had one gripe with this store is they need to do a better job at communicating pricing and I see I am not the only one who feels as such. Nonetheless keep up the good job guys.

These guys are great. Our organization uses them on a business support basis and they exceed any sort of service Apple could ever offer directly from the Apple Store or otherwise. They are personable, honest, and really know their stuff. Very grateful they are located around the Indy Metro also, at multiple locations!

I just had some warranty work done on my iMac and I’ve got to say these guys were great to work with. They diagnosed the problem, installed the parts, tested the unit and loaded the OS in a 3 day period. The Apple store couldn’t even get me an appointment in less than 10 days. This was my first time working with The Mac Experience but it won’t be my last.

They are generally unknowledgeable with regards to apple customer protections. They wanted me to get my entire phone repaired when only the touch screen was unresponsive. This would have costed $600. They neglected to tell me my limited warranty covered to cost of repair. In essence, they tried to screw me out of $600! Plus the repair would have taken over 2 weeks!!! Just go to the apple store, they’re more knowledgeable and won’t try to unjustly take your money.

Had a 2pm appointment on Saturday for battery replacement, was told when we arrived that we would have to leave the phone overnight, they wouldnt have time to complete it today & they are CLOSED tomorrow. We left and took the phone with us. What a waste of time. Dont let me book the appt online without telling me that I wont have my phone for 2 days because you cant change a battery in less than 3 hrs or you overbooked appointments. Dont waste your time going here people!

I used MacExperience for a MacBook Pro repair. The computer had been dropped and the display was non-functioning. I was told that it would take 4-5 days to get a diagnosis, although it took an extra day or two to hear back. Once it was diagnosed, communication was fast and thorough. My computer was shipped to an Apple repair facility and returned in perfect condition within about two days. Repair prices were quoted in advance, and thats exactly what I paid when I picked it up. Very happy with the experience, would definitely use them again. Hope I dont have to.

I have been a customer of The Mac Experience since around 2002 or so. The east side store was a nice a place, the people were kind. The downtown location was very good. The Castleton store lacks good customer service. Ive read some of the other reviews and I agree that the people at this location do not make you feel like you are a valuable customer. In addition, I would recommend against purchasing adaptors and other small devices from this store. Go to Best Buy.In Oct, 2017, I bought two video adaptors - 1 from this location and one from Best Buy. The Best Buy product is still working. The Mac Exp, adapter has failed twice. The Mac Exp. would not replace the defective product, saying it was outside the 2 month warranty (it was less than 3 months). No effort to resolve this or make me happy, just a recitation of the warranty policy.I have referred several people to the Mac Exp,. but I cannot do it anymore because they dont stand by their products and they dont make an effort to resolve problems.

I would never consider going back to this place. Two years ago I took my iMac there for a repair. The charge was $300 and after two days I realized I still had problems with it. i telephoned and asked to speak with the person who had repaired it and I was told he was too busy to speak with me. Even after I paid $300? Yes, was the reply. I was told to bring the heavy iMac back in. I said no thanks and washed my hands of them as they had of me. Of course they had my $300 and I had an iMac that was the same as when I took it in! Thanks, MacExperience, I wont darken your door ever!

Don’t ever go to this place!!! Drove over an hour to get here with appointment for battery change. Website for Apple Support says $29.95. Got here and was told they charge another $49.95 to change the battery. Sent email after I left to arrive saying this, but no warning before I booked appointment. General Manager Kevin does not feel it is their responsibility to notify you in advance. Refused to acknowledge that I will now have to drive over two hours round-trip and should have been told first.

Whatever you do, do NOT take your computer here. They told me it would be $600 to repair my broken logic board and top case and when I went to pick it up (after more then double the expected time had passed), they told me it would be $800. So they increased the price over what they quoted me by over $200. Also, they scratched up the whole top of my Macbook Pro. It was also completely covered in dust. I asked them if I could have some type of discount due to the scratch and they flat out refused. I asked to speak to the manager and they told me he would get back to me and never did. So my computer works, but it looks awful.These people are dishonest and will scratch your computer. Whatever you do, dont go here. Youre better off to just pay the slightly higher rate for the Apple store to do the repair because at least they are more careful with your belongings.

Don’t waste your time. They will have open appointments, quite a few, however they only are able to send on for Warranty work. They ar not able to work on anything onsite, not able to override the Apple System in order to switch out a product that perhaps is just out of warranty, but exceptions created. Wait, be patient and get into an actual Apple store.

Nightmare experience. My computer waited 5 business days in the queue. Then it took them 2 days to run diagnostics, which is absurd. THEN, they were going to charge me even though the machine was under warranty and Apple Care.I took it into the Apple store and they fixed it same day. MacExperience is ridiculously overpriced and takes forever. I will never darken their door again.

Awesome find!! Great customer service and quick work. They brought my MacBook Pro back to life in less than 24hrs !! Highly recommended

My macbook had a failed hard drive, and they recovered the data and replaced the hard drive for me quickly and painlessly. Replacing it via the Apple store would have taken 5-7 days but because they had my part in stock, it only took a few hours. Everyones extremely knowledgeable and willing to answer all your questions (also, the guy behind the counters real cute).

Its nice cool on the inside just dont like the location of it its like its hidden

Took my IMac in on Thurs, they called me the next day after finding a replacement logic board in stock.Picking it up on Monday and back in business. Well worth the $600 to fix and get my edit system running so quickly.This is the 2nd time they have fixed things and returned to me in less than 3 days. Great place for service or to buy from! Try that at the Apple store!

Really great customer service! I really appreciate the speedy service and how they went out of their way to save me an extra hour drive.

Very professional and helpful, no pressure!

Always great advice and so knowledgeable, dont waste your time with the hacks at the genius bar, these guys are the real deal!

The Mac Store in the mall is a Zoo, but at least they will fix your computer.Took my Macbook Pro in with an issue with my track pad. Waited 5 days to hear back from a tech. Finally, I called and these experts informed me that the tests they had ran, which most likely took max 30 minutes to run, showed there was nothing wrong with my laptop. When I got the laptop home it had the same issue with my track pad. Its like I paid them $60.00 to baby sit my Macbook Pro.

Terrible experience. Went in to have phone looked at because of camera issues related to 6+ and was told that while the phone didnt fit into the serial number range it was still under warranty and I could come back two days later when they had an opening to repair Roger, Tech Guy even verified that there was a replacement in house so i wouldnt make a wasted trip.. When I arrived for my scheduled appointment the counter kid said that they wouldnt fix it because it didnt fit into the serial number range and they would have to ship my phone in for repairs that will take 7 -10 days.I dont live next to this store, Steve the counter kid made no effort for a solution, just shrugged his shoulders. Im sure the owner Joel Reed is very specific when it comes to billing for the labor. I hope that I can recover some of the time i wasted in traveling to the store to get my phone fixed.I guess if you are looking to deal with a company that employs personal to work with the public with the aptitude of 16 year old then come here...youll enjoy the frustration

MacExperience is fantastic. I took my 27 iMac in, fearing I had essentially bricked it when I installed an SSD. It turned out to be a RAM compatibility issue, but they did discover while they had it open that the video cable had been damaged and replaced it with one they had in their shop. I opted for the expedited service, and they turned the job around really quickly. Ill definitely go to them first with any Mac issues that are out of my depth.

Knowledgeable, fast, reasonable prices and such less hassle than the Apple Store. Apple can take alesson from this company. The Mac Experience Is my store from now on.

My family and I have bought items at MacExperience for several years and each time we have been pleased with the service and repair if needed. Such a relief from having to wait at the Apple Store.

Best hidden secret ever discovered! Friendly and helpful!!! So thankful a friend mentioned them to me!

These guys are awesome. They do great work and they are honest.

Came here over the summer to have them back up my MacBook Pro to an external hard drive and was almost charged $200. That being said, I took my business else where. No one should be charged that much for such a simple service... Went somewhere else and got it done for $20.

Great service and they were very fast. Also reasonably prices

I give this place 1 count them 1 star. I would have given them 0 if they would have allowed me to post with 0 stars. This was the most awful MacExperience I have ever had. Not only did they give me the run around but they also gave Apple Care the run around too. It was so bad that Apple Care told me that they were not a true Apple Store and I would get better customer service at their other Real Apple Store--Apple Care made the accommodations and WOW was I impressed! Not only did I get my phone fixed but my iPad too (plus I bought some other supplies). I dont mind spending money when I know I am being respected and appreciated. Apple you will always have my business--MacExperience not so much!

Horrible experience! I took my 6 year-old Macbook Pro in for upgrades to the RAM and a solid state hard drive, and when returned the computers wifi device was broken beyond repair. MacExperience refused to accept any level of accountability for this. I then purchased a usb wifi device from them and that also did not work. They did take a return on the usb device (since it was brand new), but I am out over 500 dollars for the purchase a new Logic Board from Apple. NEVER take your computer to these people!

Fast and friendly Mac, iPhone, iPad and iPod sales and service. A local company thats significantly less hectic than the Apple Store.