Thank you Hershel for being very engaging, well spoken, and articulate about your product knowledge. He greeted us with sincerity and did not press for business. He was ready to close the sale today, and had we not needed to think about the deal, we definitely would’ve bought from him. Vince the GM, was a very nice general manager and very hospitable. I think we will be going ahead with the purchase if he is able to meet our needs. Defiant recommend coming here to purchase a vehicle.

I just want to give a HUGE shoutout to the entire team at Napleton Masersti for making this such a fun and easy process.I want to give a special thank you to Mike Pilkington, Will, Tyler, Steve, and Casey for everything you did to help me get in to my 2021 Masersti Ghibli Trofeo!If you are in the market for a new or used luxury vehicle, I highly recommend this team of winners!

My family was in town from Ohio, so we decided to stop by to see our options planning to upgrade. Mike Pilkington helped us immediately and was very patient with us (as we are upgrading from a 2009). His customer service was amazing! It was very comforting with us being in a foreign area, looking at cars we know nothing about. Definitely recommend! Very informative :)

Just bought this 2017 VW GTI. The people and buying experience was great!

They have an awesome detailer cleans every inch of the cars all nooks and crannies!! You can tell hes passionate about his work! Would highly recommend you take your baby(car) to him asap!

I had a wonderful experience at Napleton! Henry helped me find the perfect car for me, and he was very knowledgeable, helpful, and kind. He made my experience very enjoyable and stress-free.

Napleton Maserati of Indianapolis has the best staff! Everyone was very welcoming when I entered the door! I am very pleased with the dealership overall! I got the vehicle I wanted and the price I was looking at! Overall great service, great people, the transaction was every quick! Thank you for making my first car purchase very easy!

I had a small issue after I bought my car from them however Tyler, a sales manager, really went out of his way to resolve what had happened and made sure I was still happy with this dealership. I would highly recommend visiting them for your new car! Thank you Tyler!

Nice cars poor service. I went looking at cars at Napleton Maserati of Indianapolis and found a car. When I told the sales representative I would take it cash for the sticker price he got nasty with me. First of all its not my fault they put the wrong price and secondly why get nasty and rude with me. I wasnt wrong for trying to purchase for the sticker price. I asked for corporate office phone number but was told no. I guess he forgot about Google. I can definitely understand that an error was made but they were mean and nasty to me like I put the price on the price tag. Before the sales representative came over I checked the prices around it and they had actual prices. I thought maybe it needed a motor and or transmission and I would get it fixed. Either way an error on their part did not require such nasty attitudes towards me. I took pictures of the price tag and the car.

Great place. Great staff. Yared was great and knowledgeable. I was very happy with the experience as compared to other dealerships.

I came in to buy a car and Casey and sam did a great job helping me find the perfect one!

I’ve been to a lot of dealerships in the Indy area, this is by far the best ! Very friendly staff and knowledgeable salesman.. highly recommend

Great dealership with great prices. Also had knowledge salesman who were very helpful !

I worked with Yared and he was great he met all my expectations and was very professional. Highly recommend This dealership!!

Highly recommended Yared best salesman I’ve ever worked with.

Bomb service as always thank you Will and Jacob always a pleasure!

Awesome dealership! Tyler makes buying cars easy !!

If you come to this dealership ask for Joe Thornton. He sat down and listened to what we were looking for, he went above and beyond to deliver what we wanted! Thanks Joe. Next time I am ready to buy again I definitely will come see you first.

Very poor customer service. Rude staff.I called to inquire about a vehicle when the person on the phone pushed for an in-person visit.After arriving at my designated appointment, the receptionist asked me to wait for the sales agent then returned to inform me that the agent is not coming because he was concerned about the lack of lease specials.It is rude for the sales agent to fail to greet me at the appointment he set.Very poor customer service.

The company and team members are all very professional! Brayton is an amazing worker! I highly recommend anyone to purchase their new car from them!

Will is a great manager. Easy to deal with and very professional. I recommend this company and the services they provide.

Extremely friendly staff, one of the easiest experiences I’ve had buying a car. Ciara was especially helpful, I plan on coming back.

I had an amazing experience today with Christian Jimenez he went above and beyond the call of duty to make sure all my needs were filled. I will highly recommend Napleton Maserati of Indianapolis they have a wonderful staff and make sure your experience is perfect!

Outstanding dealership with great prices on cars.

Once again I am pleased with the staff and service.

My son and I drove 440 miles each way to purchase a pristine 2-year old 15K miles Alfa Romeo Giulia with TI and Sports Performance packages. The car was PERFECT, and the price was the lowest in the nation within a 500 mile radius of my home. When the sale concluded, the dealer gave both my son & I official Alfa ball caps, easily worth $25 each. All was great till that point. COVID hit, and it took about 5 months to get the title transferred. BECAUSE THE DEALERSHIP MADE SEVERAL ERRORS AND WAS PART OF THE DELAY, I AM GIVING 4 STARS. If not for the delay and errors, I would have given 5 stars.

Service department is the best.

The entire experience was horrible. Definitely not recommend. DO NOT BUY HERE!!!Very careless workers, disorganized, and poor customer service.I flew over to get this car, when I show up my sales person didnt show up, (Beth) she lied to me, she said she had Covid when I later discover she didnt. I followed up with her several times prior flying to pick my car up, I was trying to make sure all dents and detail she promised were fixed and sadly enough they werent.I show up and the not only the car wasnt fixed, but I found more details that werent mentioned by her. A broken mirror, ripped interior leather, scratches throughout doors and some others.As a result of that the sales Manager Darwin told me he was giving me $500 deduction of the car for all the trouble I had and $200 reimburse for my flight as a courtesy, I only took the car with me because ONLY because he told me he was going to find a shop close by where I live and get all the details fixed. the was back in November.I never heard from anybody else since then, and Ibe been trying to reach them since then and Its been impossible.Finally I was able to speak with the new General Manager last month and he said unfortunately he could help me because I was not in Indianapolis and supposedly the $500 I received was for me to fix my car. Really??????? that wouldnt even cover the cost of the mirror. They even wrote on the We Owe after I signed that It was cover with the $500 I was given.After several attempts of trying to reach out Darwing (sales manager) and left a lot of messages, I finally got to speak to him because the General Manager (Mike) instructed to do so, he has the nerves to tell me that he never agreed on fixing my car, that instead he was giving me $500 dollars for it. He stared raising his voice, I told him that it wasnt fair he was being dishonest and that I would have to take this to my the next legal step, which made him explote. He was yelling and saying that I was treating him and the he was instructed by his boss to not talk to anybody when lawyers are involved. I tried to call him down, he said he would hang up on me and so there was nothing else I could do a this point.They really did a good job upselling a bunch of stuff, extended warranties, financing, wheels protection etc.... and now I have to pay an expensive car and its going to cost me thousand of dollars to get fixed.NOT FAIR WITH YOUR CUSTOMERS.I was contacted by the Dealership as today Apr-05-21, I explain the situation and I got offered $500 if I took down my review. I cant do that. The arrangement was to get my car fixed. The $700 I received was part of what Darwin offer me that day to take the car, obviously they want to sell... and now they change all terms. Matt, Darwin and Brandon knows what the agreement was.

They staff is amazing and help me find my dream car !!! Sam help me step by step to get me in the car I wanted I would go again if I could !!

This place is a total ripoff. They try to rush you out the door at closing hours and make you sign up for every warranty they can create. They took my $1000 down payment and marked the price of the vehicle up $1600. I guess I am not supposed to be intelligent enough to figure that out. After the 4 protection agreements were slid into the cost, the price of my vehicle went from $14,200 (online) to $19,996 (before interest). Nice try. Not today. Your finance manager is pretty slick but he will get a call from the Attorney Generals office for price gauging any day now....WATCH YOUR BACK WHEN YOU WALK IN THE BUILDING. Dont waste your time with Darwin Brown and Corey Bush. They are crooks!! And they never take calls or return them! Go figure!

I was looking for a new car for months with no luck until i went to Maserati! everyone there are very professional and was ready to make customers happy . As soon as I walked in the door Brayton was ready to help and get me EXACTLY what I wanted.

Joe did a great job assisting me in the car buying experience today!

Patrick in service is the best!

I was accompanied by Reise at the dealership. He provided great customer service and was very professional.

Loved working with Brandon here at Napleton. He made the process so easy and never once did I feel handcuffed or pressured. Brandon and Darwin worked to make the deal amazing. Highly recommend!

They were extremely helpful and kind...Beth is one of a kind and I am so excited to work with her...This was painless and fun at the same time...Thank You all so much...Darwin was also amazing......

5 stars for Joe! Highly recommend this guy!

Beth is so great to work with! Although Im not currently in the market for a Maserati, Beth was eager to answer my questions. It can be a little intimidating walking into a Maserati dealership, however Beth was very welcoming and made me feel comfortable! Shes quite knowledgeable, but above all she was interested in me. What a sweet, caring person! A very pleasant experience!

Due to the current pandemic situation all I wanted was a rough estimate of my trade to see if we were close to what I thought my trade is worth before I made the trip.I called the dealership on Saturday morning around 11am to inquire about a pre owned 2017 Ford Taurus Limited to see if the vehicle was on the lot. I talked with a salesman named Will and he told me the Taurus was still available.I gave him the information on my trade via text and e-mail including a copy of the original factory invoice that listed all the options on my trade and some pictures of my trade.I asked him to call me back with what they thought my trade was worth before I made the 1.25 hour drive. I never heard back from him.

Everyone was great. Darwin, Corey, and Steve were awesome and made the car buying process enjoyable.

I read the reviews before I came to this dealership but forgot to heed the warning of the 3 dissatisfied customers on the review section. I made a mistake to trust the salesman who sold my car to me. I understand that salespeople will do all they can to have a sale, but promising what cannot be delivered is a new one to me.The General Manager, Cory, promised to do one thing at the initial negotiation but later reneged. When I requested for the refund of my down payment I was hit with a $1000.00 non- refundable clause which was not stated when I paid the deposit. It is either take the car as it is or lose $1000.00. I have no choice than to take the car. Taking the car from the dealership is another drama. My daughter and I had to go back twice before this can be accomplished. It would have even be impossible the second time if not for the intervention of the General Sales Manager that saves the day.I was promised that the car will be detailed before delivery, this was not so. It was washed in the exterior only.I was promised 2 new Michelin tires, this was not done.Prospective buyers, please make sure that everything is in writing, do not rely on verbal agreement from this dealership.Finance Section.Matt - 4 stars.The Finance Manager, Matts, action deserves 5 stars but for his actions in trying to sell me the warranty that I did not need made me to give him 4 stars. During the signing of the papers, he had gone home for the day, but it took the General Sales Manager and a Mr. David all most half an hour to locate the documents.ManagementCory. - The General Manager. 2 stars.He was not a man of his words. He verbally agreed to provide 2 new Michelin tiresfor the car but later renegade because I had negotiated the dealer and documentation fees. I know that everyone is acting on his orders, but promising what he does not intend to deliver is not a good sales tactic. I called about 5 times to speak with him, he was always in a meeting.The Sales Manager. 5 starsI forgot this gentlemans name. He acted as could be expected. I had limited dealings with him but was very impressed with him when he took charge on the delivery day and made sure that we took the delivery of the car on that day. He did not promise anything. During the initial negotiations he did not agree to my request that 2 Michelin tires be provided for the car. His counter offer did not agree to my request fo the tires but Cory the General Manager agreed to this, later to renege. He also provide a full tank of gas for the car when I had been told that all I will get is $20.00 worth of gas at delivery. Thank you Sir, I appreciate your assistance.The Salesman.James. 3 stars.I understand that he did not have the power to make some things happen, but refusing to take my call after the sales have been finalized and before documentation signing left a bitter taste in my mouth.Also he promised to have the car detailed, but this did not happen, a wash was all the car received. Thank you James. We will not forget your deception.Service Team.Brandon Dillman. 5 starsI did not have any dealing with this gentleman other than he came at the end of the documentation signing to inform me of what I have paid for in services. Thank you Brandon, but I will not be bringing the car for services at your delearship. I forgo the prepaid service charges. Your dealership, not you, did not earn my trust. Thank you anyway.

I was looking to get to know the brand better before I make a decision... Beth Turton really took the time I needed to explain the details. Such an enjoyable experience....Maserati has a true class act !!!

I just recently purchased a car with Maserati of Indianapolis. At first things seemed good. However overall the experience of purchasing Amy vehicle turned bad. My Jeep grand cherokee that was shipped and delivered from Indianapolis to Concord n.c. .was dirty inside and out. It had dog hairs and a pair of dirty mens boxers hanging on the rear head rest. With all of this going on with covid 19, this is a outrage, and a dis grace. There was also a slight dent to the front corner of the hood, that they never mentioned to me. I called back and made mention to them about this,and they said they would send me a check for $250.00. For a full service detail. Never received a check. Mind you I purchased the vehicle the first week in August. My 45 day plates will expire on the 26th of Sept. And I havent recieved my permanent plates yet. Will the young salesman has been trying his best to assist me, however I believe his management his not helping out and being professional car dealership. They also never sent me my vehicle purchase contact. This has been my worst vehicle car purchase in my life. We are reaching out to the motor vehicle department of Indianapolis for help in this matter. I would not recommend this place to anyone, especially if you are out of state. I dont have the available time to travel to their dealership. This has not been what I would expect from a professional car dealership. They made arrangements with the bank to get paid based on the fact that my good stating credit allowed me to purchase this vehicle with no problems. They got their pay off from the bank, made their profit, and left me and my fiance in the wind.

Not a great experience. No one knows what they are doing and everyone just seems confused. I called for a certain car and the Sales Manager answered the phone. Since there were no pictures I asked if I could get them. He said yes and was going to send some to me. Never got anything. After about 3 hours decided to make the drive up and look at it. They salesman said he knew right where it was. After searching the whole lot finally went in and asked the same manager that I talked to on the phone and was told it was at a body shop. The salesman called the next day and said it would be 3 or 4 days before they get it back but tried everything he could to help out. Later on in the day someone else called and said it was coming in tomorrow. Well today still no call and no car. I wouldn’t recommend this place to anyone.

Not sure if this was a fluke...but here is my experience: set an appointment to test drive, arrived and the vehicle was out for service, even though they told no it would be ready. Waited 15-20 minutes. Also noticed during my wait that all used vehicles on their lot had $2k worth of dealer applied paint and fabric protection and a GPS locator. So the price advertised was not the price you would pay. The vehicle arrived dusty and dirty, coffee spill stains up front, crackers in the footwells, and a face mask in the back seat.The young salesman was all alone, and did an admiralable job considering the circumstances. Because of the lack of proper management and deceptive pricing I will not be doing business with them.

Steve Malz was great to work with. Very knowledgeable and took us on a good test drive.

Excellent service, excellent product, excellent price (such a good deal I drove 400 miles to purchase a vehicle)! Id definitely buy from here again!

Amazing service! This is my first time here and everyone was very friendly and knowledgeable. Helped me to fully understand the needs of my ghibli and will be bringing my car back here for all of my service needs. Thank you !!

I had a great experience with Mr. John McGloin. He was very professional and supportive. There was a small issue with the car that I discover after I purchased the vehicle but they fixed it at no cost. I recommend Napleton Maserati of Indianapolis.

I went in to pick up a break light for my Maserati and Ryan at the parts desk was great, Thanks Ryan! There was another guy on the sales floor, didnt get his name really friendly as well. The show room is fantastic! I own a Maserati and still I could go back just to look. Great place!

Follow up from my April review. Over three months later and I still dealing with the issues from the dealership. They FINALLY contracted Safelight to repair my damaged windshield which has now cracked due to the quartersized blemish. Safelight could not make the repair and did not charge Napleton. Napleton refuses to repair the Windshield, although, I have have a “we owe” slip with them agreeing to repair the windshield. It is also illegal to sell a car in the state of Indiana with a broken windshield.DO NOT BUY FROM NAPLETON.

This team is beyond knowledgeable and helpful. Come here and you will be treated like family. The service department is on-point! They communicate well, are very prompt, and put you in a solid loaner while your car is in service. The new vehicles are obviously superb and ordered very properly. The used vehicles are also well chosen. If you are in the market for a specific vehicle, whether newer, exotic, rare, classic or antique come here! This place is run by good-honest people. From all my experiences, they operate on integrity and professionalism.

Sales staff was very friendly, courteous and well versed on the vehicles they are selling

John took good care of my family and we ended up with a lovely car at a great price.

Went in the look at a GMC Sierra 1500... price had just been reduced the day before... the truck was not cleaned up, it was dirty, it appeared someone had been using it as their personal vehicle, there was dirty napkins in the front seat, car was dirty... just very unprofessional... test drove the dirty truck, it was a nice truck... price was fair... but the tires were in bad shape... I’d guess maybe 20-25% life left... I asked about an allowance on the tires or just have the tires replaced... when the salesman went to ask about the tires he came back and said they have decide to not sell the truck and are going to send it to auction. What a waste of time!!!

The whole staff was nice and attentive great people

Will Peters at Maserati Service has been by far the best service manager Ive dealt with in all my years as a pre owned dealer. Exceptional service, knows his cars, honest & down to earth guy! Will be messing with more Maseratis knowing that we have awesome Maserati Service in Indiana.

Nice but lots of cooks in the kitchen which can be confusing.

When I went in last week I wasnt sure how things would work out or if they would. I didnt feel comfortable making a major decision on a car without my husband but our schedules make it so difficult to get into indy at the same time. Janae Andrews was absolutely fantastic, she didnt push or try to talk me into making a decision without him. She helped me get set up to actually take the car I was wanting home so he and I could talk and check everything out without any pressure. When it came down to it and we decided to buy the vehicle she was again fantastic and so kind and helpful. There was a small weird issue with a sensor on the tire and the other staff members that were working on it and helping were super sweet too. It was a little slow but everyone was obviously doing their best and trying to keep things moving so I could get going. Since then I am loving my new fiat 500x, Luigi is a fantastic little car and so fun to drive.

This has no option for 0 stars so i supposeI’ll deal with 1. I’m sorry but Will Peters this is probably the most disrespectful Service advisor I’ve had to deal with ever. I brought my Maserati Ghibli in because my passenger seat was not working properly. When the problem was found and addressed he told me it would be $850.00. I asked why because this is still under warranty. He then tells me it is because there was a penny on the seat track. I come pick my vehicle up the price was adjusted, give him my card and pay and he proceeds to throw my card back at me and say we won’t forget this. Um is that come kind of threat? Who says that to someone that owns the products he is there to work on?! I understand your job may be hard sitting at a desk telling people what to do, but they level of professionalism is VERY POOR.

This is the best car dealerships that I have bought a car from and i have bought a lot of cars. Wonderful service after the sale as well great job

Will Peters at service was great. Quick, accurate and nice customer service

Steve Malz and the crew at Napleton Maserati found us the perfect certified pre owned Grantourismo. Steve made our test drive and purchase into the true luxury car experience. The car was delivered in pristine condition, and is the GT automobile we wanted. Ryan in parts went above and beyond to find us touch up paint. Napleton is staffed with professionals who love exotic cars and who deliver great service.

Have had a couple Alfa Romeo Stelvios ....first one with 37k miles and other than recalls which scheduled thru Will Peters in service dept had no major issues. 2nd one had huge bolt in tire on way to work that I was able to limp in and Will took care of it in couple hours and even got oil change done that was coming up. Excellent customer service and always great dealing with front office on new cars.

Yo napleton commercials dont work dude does not need to yell napleton!

Great place; I highly recommend. They allow you to check out high-end automobiles.

Amazing, quick and easy, these guys are straight forward

Service department is awesome, in particular, Will, was very helpful and went above and beyond in repairing my car.

I have been taking my car here for 2 years now and have to because it is still under warranty.The service was terrible, then got better for a couple months, now its back to bad service.

Nice salesman beautiful cars.

Recently bought a car here...The first dealership where I walked away with a good experience. Marc was my salesman; I think it was his first car sale, but everyone there seemed to help pitch in to get the deal done.

Very friendly and helpful service.

The worst customer service. Extremely dishonest.

Bought my alpha there

Great Maserati Dealer!