Jon was very pleasant and his patience was ABOVE average! He was well informed with all the items that was and wasnt in stock and managed to help me find the right pieces for my home. He made this shopping experience amazing. Ill definitely be back shopping with Jon, and I recommend everyone else to do the same!

Im about to just cancel my contract for a bed I financed because they are causing me so many issues with just having it delivered. I paid to have my bed delivered this weekend and I am STILL missing my box springs. I couldve went someplace else had I known I would have this much of a problem and hassle just getting what I paid for. I have put off getting groceries even just waiting on them to deliver my box springs. I am not sure I will be continuing doing business here again. I am very dissatisfied given the level of customer service they offer.

Prices are excellent and the salesman is very helpful. The delivery was couple days early but they called ahead which was awesome.

This store staff is phenomenal, very knowledgeable and friendly. If your looking for great customer service I highly recommend John and Andrew they are the best!!

Mr. John helped me with everything I needed. Gave me awesome service. The only place I prefer to get my furniture from. The best prices and they work with you to offer you the best offer. Definitely recommend this place!!

We had an amazing experience at American freight. David and Chad helped us on every step to purchase furniture. Make sure you look for them whenever you go there. Their service is highly recommended.Cheers

Chad was very helpful with me today I will be coming back again

Matt helped me in the warehouse, he was friendly. The gentleman at the front desk for checkout was also pleasant to work with. The rugs they have come in amazing colors.

I came into the store looking for a mattress I had seen online. The associates were very helpful and quickly took care of my order. Matt loaded the mattress into my car, making sure it was safe. He was very kind

Amazing service from Chadwick! He did everything he could to make us happy and has amazing customer service! Great experience!

Dave gave me tremendous service in my search for end tables. I had been through tons of stores with no luck. He searched multiple items for me with a smile on his face. Definitely will be back to shop with them.

The two gentlemen Jon and Andrew were very polite and courteous!! The prices and the quality are great!! I would most definitely shop here again for the third time!! Recommend?? ABSOLUTELY!!

Prices were extremely inexpensive. The store manager Andrew is very pleasant to work with. He helped me get everything I needed and more! Highly recommend this location just because of Andrew.

Salespeople do not hover over you during your shopping experience, which was nice, but at the same time they are quick to assist you when needed. We bought a couch today, and ordered a kitchen table that we’ll pick up next weekend. Thanks for not making this a terrible experience, and for coming across as friendly customer service, rather than pushy salespeople. I would definitely come back here.

We didn’t get what we ordered, we were told it would be here in two weeks, 4 weeks later and nothing. Still deserves 5 stars due to their customer service experience. They were able to rectify the situation, we did end up with something that was equally loved and was able to take it home that day! I do not place blame on the original order, we are in the middle of a pandemic, and instead of them telling me to just get a refund and go somewhere else, they offered much help in solving the problem! I would still recommend and continue to shop with American Freight, just keep in mind that anywhere you go, there is going to be a wait time, so at this point it’s all on how well the establishment tries to make it right, they handled it!

Kyla was a excellent sales person. Very helpful. Great job Kyla keep up the great work

They have good quality furniture at very reasonable prices. And the staff is nice and do a good job of tying down your furniture to your vehicle

Shout out to Matt (not the doormat haha)...he went step by step on how to secure my swivel chair to the roof of my car. He was thorough and polite. thanks Matt!

Highly recommend American Freight in Warren. Been a customer since 2015. This is the only that I shop for my furniture and they honor their warranty without any problems.

Didnt have to much to look at in the store.. Too hot & no AC in the building. Items in the store where not that great. Will not return to this store location.

They had the best service very helpful I will always come here to shop for furniture

John and Andrew are the most warm hearted employees they make you feel like you’re the only customer they helped me purchase my dining set they made my experience worth it I will always come back here for my home and pricing was AWESOME

American freight has the best affordable furniture and all the store associates are very helpful every time I come

I came to the store to pickup a set of end tables that I purchased at the Livonia location and the sales associate helped get me in and out quickly!!

Got a really great couch with a 5 year warranty and fast delivery date for 1000. Jon was such a great help. Definitely worth the drive. Thank you guys so much

First experience shopping here, but Jon answered all of my questions and provided outstanding customer service. He was very knowledgeable about everything within the store, which made a stressful situation much easier for me and my family. Thank you so much, Jon! You’ve gained a forever customer.

I had the best experience at American Freight. John was very professional and helpful. I will be returning

Very friendly and straight to the point. Thanks Kyla for your expertise.

Kyla is the best!!! She was patient and very nice. We will be returning.

Came into the store had a great service thank you David very helpful

Fast and organized organization, very friendly staff kept checking on while I was shopping .

Young Lady (kyla) very helpful

I went there to look at a recliner chair and the one I found was a floor model theyre all out of stock. You should have give me 10% off which made it down to I offered him $300 up front cash he wouldnt budge so Im going somewhere else to find me a recliner chair. And Ill never go back there again we bought quite a few products from that company the sales 10 as àaman whose name is when I called back up to ask talk to the manager and he said he w

Very disappointing custer service! disappointing! Must be aware before buying any prpduct bcz they don’t do return!

I was really skeptical of this place since we always shopped art van. Its more of a warehouse atmosphere however im so happy with the furniture purchased. Johns customer service is above and beyond and made everything super comfortable while buying. The delivery people were awesome they set up twice as fast as our past art van deliveries they were in and out polite, called before hand giving us enough time to get ready. It was all around a great experience from start to finish. Who ever owns this place should be super proud of all their employees. We defiantly will be back.

The manager is awesome he Rocks! Please visit the store and meet him thanks for all you do Andrew!

Yoooooo! I come to this place all the time and Im never disappointed. Mike is like a genius. He helped me pick out the perfect size couch for my basement and he never even seen my house. 🤯If you shop there ask for Andrew. Super patient and very knowledgeable about the products. You cant lose with this place!

Ive been buying furniture here for 10 years. The staff is incredible, the prices are unbeatable, and the selection is broad.

I give them 5 stars I have purchased beds mattress and coffee tables from here staff is very helpful prices are reasonable

Dave was very pleasant and helpful! Service he gave was quick!

Kyla was very amazing and helpful ! Great energy check her out

Mike looked out for me. Great company.

Upon arriving Jon was very nice, knowledgeable, and helpful with me and my husband purchasing our new living room set. Great experience overall. Thanks Jon!!!!!

Walked right in and was greeted by Kyla and she was soooo helpful! She checked on me to make sure I found what I was looking for and that I was satisfied with my purchase. Will be back for more!!!

Mac was helpful always gets me a good deal !

They were very nice and helpful great customer service.

If you enjoy waiting 2 and a half months for your furniture then this is the store for you. Customer service also has no problem not giving you any updates or feedback on your order, but theyre quick to take your money!After two and a half months of patiently waiting on my order I decide to give the store a call for an update. Only for them to tell me they have no estimated delivery date for my $800 sofa but to even claim the sofa I originally had to make the payment in full? I would be surprised if this business wasnt a front for some sort of illegal activity because their business practices are simply unprofessional. While the customer service is lazy, slow, and uninformed. Please shop elsewhere for your furniture and appliance needs.

Kayla was exceptional. I would highly recommend

Great customer service and very prompt on answering questions. Thanks Kyla for your help!

The sales associate was very friendly, great prices on the furniture.

Aye y’all go shop with Kayla great customer service

I just went to American Freight furniture today and I have put a nice lovely sectional in the layaway and everybody was friendly places clean all the associates will smash stuff which thats a beautiful thing I had a beautiful associate that took care of everything for me and she is a wonderful person love to shop there I have not been in American Freight furniture since the last 15 years they are still good people to do so if anybody like to go there they do give you deals so give it a try

Never shopping anywhere else for furniture. Jon was the MOST helpful with my million and one questions. Will AWAYS COME BACK. Thank you so so much Jon!

Kyla was so awesome!! She went above and beyond to help my family.

Kyla is a great sales person! Ask for her

Nice clean furniture store prices of a little high but thats anywhere you go Ive been serving with them for over 10 years good quality they also have good customer service

Awesome place! Great sales staff, low prices. 22 hours after walking into the warehouse, I have a giant comfy new sectional and over sized chair in my living room. This will now be the first place I go when I need some new digs.

Great customer service, very helpful and great quality!

I bought an electric laundry station from the Livonia location on 04/03. I got a delivery date for the same week but somehow they missed it so I spoke to store managers John, Ed, and Ali. All three of them assured me that the station will be dropped off the next day. Well that never happened. I called them again and this time they took down my name, number and I even verified the address to make sure it was going to the right address. Long story short, after talking to all three of these blithering idiots for two weeks I finally got the wrong product delivered to the wrong house. These absolutely useless. I even paid for installation too. The delivery guys did not take the product back, I can’t get a refund and they won’t fix this situation.

I went there on 12/16/20 and received professional service. My beautiful sectional was delivered on 12/18/20 earlier than expected, which is awesome. The delivery guy’s were professional and assembled our sectional fast and efficiently. I’m highly satisfied.

Great service really happy with the furniture I had purchased and was helped with respect and they really helped me find what I was looking for.

I love this store John was very helpful. I had to measure the width of the furniture because I have abnormally small doorways. He had no problem doing the measuring. He was really professional and nice. He made sure that I got exactly what I was looking for. I will be coming back to finish decorating my home!

If you go to this location go see my man drew he was very helpful

Jon is great stop by and show your support

This place is very unprofessional!!!!! I placed an order with this company March 19, 2021 and was told my order will be here the second week of April ! No one called to let me know any updates with my furniture but instead I had to call them! When I called they said my furniture will be here May 2nd ! May 2nd get here, no one still haven’t called me or updated me on what’s going on with my order. So I called again and spoke with a lady who said call back at the end of the week it should be here, I called and now John the assistant manager who was the person who sold me my furniture in March says it won’t be here until the 21st and lied saying it was never coming on May 2 because he didn’t know I spoke to 3 people who have already confirmed this date while he was on vacation, so now I am mad and asked to speak to the manager, they left me on hold for 25 minutes and then hung up the phone on me ! So I went up there and spoke to another associate and this associate says they are no longer bringing my order to the store ! So John the assistant manager lied just to get me off the phone and said my furniture was going to be here on the 21st and they have him as an assistant manager !!! I would not recommend this unprofessional place to no one !! They are rude and get mad at you for calling about your furniture you paid your money for ! Please look somewhere else this place is not worth the headache !

Great services! Would recommend others!

Jon was amazing! So helpful and professional. Will be going back!!

Took my mom to buy a new mattress set. Mike was our salesperson and he started out ok but then he went south. He gave her a sheet set instead of the mattress protector she paid for then preceded to argue with me about it. Then the first guy that was tying the mattress on the car only put two ties around the mattresses and gave me attitude when I questioned him about the wind which was blowing about 23 mpr. Thank goodness for Matt coming along. He got the mattress protector straightened out and put two more ties on the mattress. One star is for mike 3 stars are for Matt. Thank you Matt so much we made it home intact.

The salesmen are super informative about all of the furniture. They knew exactly where to take me. I walked out satisified

Great friendly customer service, John help my mom with everything she was looking for. Hopefully shes satisfied once we get the items home. Thank you

I didnt like the warehouse look and some of the furniture was cheap looking.

We have bought furniture for $3,000..and we agreed with them that they build all the furniture and deliver it to the house..and we were surprised on the second day that they sent it in the boxes and no one built it and they asked us for $200 for that..

Drew, A1 Customer service! Ill definitely come back to see him for some more furniture!

Got my kids drawer here..its affordable and sturdy..

Nice furniture at low cost. Really appreciated Mike at the docks being patient and carefully cutting open the wrapping so I could fully inspect my furniture and verify it was in good condition. (It was.)HOWEVER. After I paid in full, I was told approximately 3 weeks for my couch to come in, and they would call me when it arrived. Two and a half months later, it finally came in, and I only found out because I kept calling then to check in. It was extremely frustrating. Id but them at 3.5 stars if I could.

Staff was professional and a great help!

Worst place ever priced to high all the furniture is so cheep . Save money go to Gardner white .

Mike is amazing everytime I come there hes always helping me thanks Mike curiositystream

Dirty, poor maintenance standards cheap poorly made furniture.

Buy online at your own risk. Washing machine was listed as New, Out of the box - it was USED with water, hair and mold inside. Return policy does allow for returns - DO NOT BUY ONLINE - they are not a trustworthy internet seller.

I just moved and needed to furnish my whole house! I was able to get most of my furniture in store I only had to wait on my kitchen table which came in 2 weeks. Kyla was the salesperson who assisted me and I will recommend others to come purchase furniture from here!!

I am in love with my furniture and their program is helping me build my credit The Sales people are,Very nice and knowledgeable about their products

We were looking for a sofa bed but stock was limited. I learned later from a family member that there is a furniture shortage due to the pandemic.

American Freight has outstanding customer service and fantastic prices. Come see Jonathon! He will take care of all of your in home needs!

Great help and personality!!! She was the best sales person Ive ran into in years!!!!!

Great store nice guy got me right

Large selection. Crowded floor though. Mike was super helpful.

Bought an item a week ago and expected delivery was yesterday. Checked it today and it is still showing pending billing even though the credit card was charged a week ago.I called the 800 number and after putting me hold, the item was shipped overnight. Thank you for the prompt response.

Andrew and Jon delivered a great experience. Highly recommend!

Great shopping experience. The sales associate Kyla Made. Got me together. She a Lil cutie too

There no email or contact information to contact please give it thank u

I love this store location thank God for Jon i came in the store today and O MY GOD Ill forever be a customer!!!....

Amazing to find a store with in stock product AND great customer service

I had to get a refund on my dining room set because the manufacturing did not have what I wanted and the wait time for purchases takes to long 🤨😒

Good customer service

Place is wonderful great service

Had a great experience with Kyla, she was patient with me. She is very knowledgeable about what she is selling. I didnt feel pressured or rushed. I definitely will come back to see her. Thanks Kyla

Kyla was amazing, she should be valued as an experience sales person. Very informative and professional. She’s a keeper 👍

I just want to say when I came into the store at Warren there was a young lady I believe her name was Kyla she was wonderful she had great product knowledge very customer service orientated and I bought the bedroom mattress from her and living room set she was an amazing salesperson I had to give her five stars as well as the location was clean and the people were friendly

John assist me with no problems as soon as walked in the door. His customer service and patience was awesome