I went here for a $29.99 diagnostic on a vibrations issue while driving. I was then called and told I did not have lug nuts on my front wheel.I explained I had rims that covered the lugs with a cap. I was then argued with about how much experience he has and that I don’t have lugs. By time I had got to the store they had figured it out.They then walked me around my vehicle and showed me that I needed now pads and rotors. I declined the service and told them to slap the wheels back on and we can schedule another day. I then return to work.I get a call 2 hours later the my vehicle is ready, when I go to pick it up it is now near $800. I said I never approved this. He said I did over the phone. Which is impossible because they didn’t know how to get my wheels off when we had that conversation.Now I am still fighting to get my money back and being made to feel like this is my fault.I will NEVER go to a car x again. I thought I would share before someone else gets taken advantage of in this type of situation.

I was having car troubles while traveling through Indiana back to Tennessee, and was able to get my car looked at and fixed by Norman in about an hour for a very affordable price. Both he and the man at the register were very kind and helpful. If I’m ever stuck there again, I know where to go.

Ive always had a good experience at the Car Xs around greenwood (31&135). I had to pretty much get my entire cooling system replaced at this one. They fixed me all up and were reasonable with the price. I can see why some people complain about the attitude of the guy there but I honestly just think its a personality thing. Not everyone is warm and fuzzy, which is just fine. If youre nice and respectful youll get the same in return. I will definitely come back if I need other maintenance done.

Definitely appreciate the hard working honesty these guys presented as well as the great prices on labor, parts and overall service. Definitely will come back again.Came in needing an oil change and turn light bulb replaced, came out with a needed air filter change and wiper fluid filled.Just a warning they are understaffed so expect some longer wait times on service

I went there to check air conditioning and ask a question to the manager. He did not respond respectfully and scold me for asking him the question twice to understand in detail. The manager manner is not acceptable at all. He will yell and talk down on the customer especially with other race other than white. I don’t know why Car X hire him. Car X need to find a new manager who respect and care about the customer and treat everyone the same.

Great service. A relatively small job, but done well and done quickly at a good price. ** Edit: Went back again for another small job. They really do a good job there, with great customer service as well.

Pleasant employees and they do a good and honest job.

Excellent service especially by the guy who worked at the front desk who I believe his name was Kirk went above and beyond! I thought my car was ruined before him and his team took an alternator out that I had just had put in a month before that at another shop and come to find out it had not been installed incorrectly and Just a few hours later I was pulling out of Car-X parking lot feeling like I was leaving the dealership with how smooth my ride was running. You guys saved my life thank you!

Went in for an oil change and tire rotation on my car and had a coupon that stated both. I told him what I wanted when I called and scheduled appointment and also when I checked in. When he told me they were done they had not rotated the tires. I told him and he went off on me and shouted at me that it was my fault because I shoved the coupon in his face while he checking me in. Had a price quote for transmission fluid exchange for my truck. Took it in and gave him the coupon I had for $25 off. He said the price I was quoted was $20 off and the coupon was only good for $5. Well he got his money-back by charging me for shop supplies that were not explained and it ended up costing what it would have without a coupon maybe even more. The work was ok but management needs changing. I also overheard him talking to other customers like they were idiots also.

I always go there to get my oil changed. But I dont go there as much. Dont go there as much now because they close the one on West Washington Street. I dont know where the closest one is to me. The Car-X in Greenwood is too small for the business that Car-X gets. I need a closer place to me

Had breaks fixed on my daughters car, they werent right. Brought the car back again (after already spending $500) they had to order a part. Went and picked up the car after hours and noticed her windshield broken. Notified them and they said they would pay half to fix it. They were supposed to call around and get prices then get back to me. I havent heard a word from them about the windshield. You would have thought they would have notified me when it happened instead of acting like all was ok. I still feel like they should have paid for the complete window but because I had a crack at the very bottom (for 2 years wasnt in my view ) they felt half was appropriate.Wanted to update my review. After taking my car back in 4 times for the same issue (my breaks) they are still not fixed! So now Im out 500.00 I paid plus the windshield they never paid half as promised.

Mike and the crew at Car-X have always taken great care of us.

Great prices and work on auto repair. Always honest. I trust them with my whole families vehicles.

One of the employees is pretty rude but everyone else seemed nice. They aired one tire up to 38 psi and left the others at 30 though. To me that is bad customer service.

I was charged $300 for a part and thought it was high. Called a local dealer the next day and was quoted $64, from a car dealer! A 25-50% price markup for parts is the industry standard. A 300-500% markup is price gouging.I’ve been going there for over 15 years and they were always the most courteous and honest shop on the south side. Markups like this never happened before. Heartbreaking to see an awesome shop go downhill like this.

Went for an oil change. They didnt try to upset me. Yeah!

It was fast and the people were professional

All the guys at Car-X are awsome. Always great service and treated great.

These guys are always very nice and explain things well. They have never overcharged me and the work is always done correctly the first time. Keep up the good work!

Good fast service. Friendly staff

I love this place! The employees are fantastic! The manager, Anthony, is great!They had my truck in and out super quick so I could be on my way. Im pretty confident Im receiving the best service for a fair price whenever I go.

Thanks for getting me in and out very quickly. They installed 4 new tires and had me on my way right at an hour! Thanks so much!!

Needed my air conditioning fixed. They quoted parts and labor. I compared prices to comparable parts online and their prices were fair. Brought car in at 6pm and was done before 9am the next day. Fair price, good workmanship.

Great customer service. I drive across town to come to this one. Make an appointment and you will be in and out pretty quickly.

Took 2.5 hours for oil change. Guys get right to the point and service was cool

Ive been coming here to get my car worked on for 10 years and just realized I need to leave a review! These guys have always been so helpful, explaining whats wrong with the car and never trying to fix something thats not broken. This is the only place I trust with fixing my car. As someone who doesnt know anything about cars, it is so important to have mechanics you trust! Thank you to all the guys that work here for providing excellent service every time. And thank you to Jason for being a great leader of this team! If youre looking for a reliable place to take your car, this is the place to go!

This place is by far, the best car mechanic shop in Indianapolis! Words cannot express this teams professionalism, attention to detail, work ethic, and most importantly their customer service! Jason and Don are two people would strive to get to know their customers by name and help provide advice when needed. They are not a place that looks to dupe customers on unnecessary repairs and they also are not afraid to admit fault, when problems happen. They are truly honest, good men (the entire group), and even though I live over 30-minutes away and pass many other shops, I will always bring my vehicles to them for as long as they are in business.

Anthony was amazing today as always. He always took care of my car at the Plainfield store, and now I have followed him to Greenwood to continue with my car needs. Nothing compares to his customer service, and he always maintains open communication about my car in a timely fashion. I will gladly drive the 30 minutes because I know that I will not leave disappointed and that my car is in great hands!

Great service! Great Prices! Really felt like I could trust the tech working on my car.

Review should be 2 stars, but they did try to save me money so they earned that 3rd star. Was told be several mechanic friends that I need to get the radiator flushed, this place had the cheapest ones in the area. I set up an appointment (via phone, well get back to that...) for the this morning, yesterday. I get to the store and I find myself walking out 4 minutes before my appointment. I was asked why I was there for a radiator flush and after explaining my situation (which took less than five minutes) I was told that the flush was useless and that they wont do it. They said they need to do a diagnostic before they do the flush. Again, they did try and save me money saying the flush would be a waste of money (in their opinion). But why would none of this be explained over the phone? Why waste my time coming over? Speaking of the phone call, it was very hard to hear since I could hear the entire store in the background, manager seemed nice though. A frustrating experience and my car still has its issues unfixed.

Always have a great experience here. The mechanics are very polite and nice. Whenever I come here and its busy they still manage to get me taken care of right away. Last time I went in they had a coupon out for an oil change and I didnt have a chance to get the coupon and they went ahead and gave me the discount.

I can’t say enough great things about this Car-X location. Jason and his staff are amazing! This is a shop that you can believe and doesn’t rip you off. Service is impeccable and friendly as soon as you walk through the door. We have been customers for over 25 years and won’t be going anywhere else. Keep up the good work!

Worst place ever to get your car fixed. Manager here is the biggest joke I’ve ever met

Good place to take your car. Honest folks that treat you right.

I had new tires brakes and needed a few other things fixed. Customer service was excellent couldnt ask a bunch of nicer guys. Only took them five hours I think thats pretty darn good for a walk in on a Saturday Id recommend the place

I would HIGHLY recommend the CarX on US 31 & Stop 11!! Jason & his crew are fabulous mechanics & even more fabulous people delivering the best customer service I have ever received! They stayed open 40minutes late on a Friday night when I was headed out of town & had an emergency, just to get me on the road safely, & as quick as possible. They even had someone drive across town to pick up the parts needed. Even after all of this, every single one of them had a smile on their face, and said they were happy to help! Service like this is very rare these days .... please give them your business!

They were very nice and fast. I was in and out in 20 minutes for my oil change.

I have been using Car-X, specifically the one located at Stop 11 & US 31 for several years now. I WILL NOT take my vehicle anywhere else. Jason and his team are true professionals. They are always giving me top notch advice and service. In one case, Jason even paid for me to have a rental car while mine was being worked on. It was an especially difficult job, so much so that they had to fabricate their own tools just to get the job done....and even more incredible was that they charged me what they said the job normally costs, no extra charge for the extra hours of labor put in on this very challenging issue. I think they may have lost money on this one!! Jason and team are a group of very hard working, very honest, and very skilled people. I send all my friends and family, and I suggest you do the same! Thank you so much, Car-X!!!

I took my car into because my brakes were getting stuck on in the morning. I dont know if it was the regular brakes or the parking brake that is getting stuck on, but the parking brake handle was loose with no resistance.They tell me I need new brake pads, rotors, and calipers in the back. I ask if that will fix the problem of my brakes being stuck on in the morning and they said yes. I pay $700 to have the work done.I get my car back and my brakes were still getting stuck on in the morning; parking brake handle still loose. I drive the car in with the brakes smoking again and they supposedly fixed the problem.This morning, my parking brake was still loose with no resistance as I tried to take it off and my brakes were stuck on, burning and smoking the first half of the ride to work.I guess Ill be taking my car back for a 3rd timeEditMy car is there for the third time.After contacting customer service, I was told the manager of the region would contact me the same day. Nobody called me.

Ive been here twice in the last week or so and Norm has been fantastic and helpful

I had great experience with Norm, the new manager, at this location....he really treated me fairly and took his time to diagnose and repair an issue with my front axles...thanks again Norm for working with me..

These guys want above and beyond to get me back on the road. Even stayed open a little late for me. Norm has my business forever now.

I called at 8am this morning... asked if they would be able to check my truck battery and make sure that was the reason it wouldn’t start. It sat there all day. I had to call 3 times to find out when it would be ready. They said it needed a battery and a serpentine belt and would be ready by 4pm. 8 hours to change a battery and a belt?? $291 quote. What a joke. I will not return and will tell everyone to avoid.

These guys could have taken advantage of us and they chose to be honest and tell us that with the mileage and the year it would be wasting our money. They did provide is with a solution to compensate for the problem that was affordable. I trust this store and will continue to go to them for ALL my vehicle repair needs.

Very friendly staff. Speedy service. Great job guys!

This is for the us31 south location. Repair done quickly and priced OK. When I went to pick up vehicle I had someone drop me off. I guess they didnt like that, some employee came running out yelling to move the vehicle out of the way or he would move it for me. He kept yelling things like that and wouldnt listen to me I was going to use this company regularly but not if they are going to act hillbilly there are plenty of other places.

Never Again! I WALKED OUT....my 12 pm appt turned into 1:30 with my car still sitting there. Noone seemed to care. For a SIMPLE BRAKE INSPECTION. At 1:30 i asked for my keys to leave, they still had NO IDEA who going to do the inspection. FORGET THAT. i will go somewhere who has it TOGETHER.

Good customer satisfaction

The service performed was excellent. The only reason it wasnt five stars was that it took an hour longer than verbally quoted. Other than that, my vehicle is running like new having done the repair expertly - replaced a control bearing and installed four tires. The staff was courteous, professional and answered my questions in a way that I could understand them.

The people here truly care about their customers and what’s best for them. They won’t try to give you cheap, temporary fixes, and they won’t try to way oversell you. I won’t take my car anyplace else. Thank you, Jason, for great experiences at Car-X!!

Good people, reasonable prices

These guys are awesome. They are quick and easy to work with. I cant tell you if they have the cheapest prices or whose the cheapest in town but I can tell you youll have an enjoyable experience and they will do quality work.

I have not had work done on any car at this location but I did buy a car from a person who works here named Tim. He sold me a car that has a bad engine and a cracked starter stating that nothing was wrong with car besides a $30 pipe to fix the exhuast. He claims to be a mechanic of 30 plus years. I wonder how good of work he is doing on other peoples car when he is not even an honest person. He will not return calls to his cell so Im having to take another route to get his attention!!

A little pricey, and they probably talked me into brake pads I didnt need yet. Also, none of the employees were wearing face coverings.

Free estimates, helpful employees

Yesterday I blew two tires near this Car-X location. When I called, the manager, Jason, helped me get in touch with a prompt, reasonable towing company. I arrived at Car-X and they were able to replace my tires quickly and inexpensively. I appreciated their honesty and kindness throughout. Thanks to the Car-X crew for making an awful day better!

Had a great experience getting new brakes today. The staff was extremely friendly and helpful. They were quick with service and gave me a great deal. Will definitely return to this store for all future brake needs.

We moved the business for all 3 of our cars here. Don and crew will respect your business needs and situation. They will ask questions and evaluate your vehicle and they will NOT provide something you dont need. They advised me once to not have service I was asking for; their explanation and professional experienced insight saved me money. Most car places are pushy and arrogant; not these gentlemen. Enjoy your visit and trust your needs to Don and crew.

I had brakes done and a tension pulley replaced. I took my car to them after firestone gave me a quote for almost double what car x did. I had firestone replace my serpentine belt the next morning it came off. Car x will get my bussiness from here on out. They kept me informed what was going on. Car x suggested what I did not have to fix right away. They are professional and dont try to RIP people off like other places.

If you need any car repair done this is the place to get it...The have great staff and manager Jason is awesome.Thanks for all the great work you do for your customers and the community.From Jason, Don, Mike, Tim, Tom, and the rest of the employees.No body likes to have to get car repairs but the help take away the pain.THANKS AGAIN

I am new to Indiana via California and my brother recommended this place to me. I went in for a standard oil change but found out my car required the more expensive synthetic oil after I had already left my car to them. They called me and let me know the cost difference, explained it to me, and asked my approval. They also offered me a different rate based on the fact they had provided me a quote that ended up not being correct. This Car-X operates as a place with integrity and is honest and thorough. I would absolutely recommend them.

Not Happy they doubled the prices of materials needed,then told me I had to do reverse side or it was hoping to come apart made it sound like I wasnt going to make it home from the shop.

Asked them if they could do an oil change and use synthetic oil. They said yes and asked me if I had any coupons. I said no but I see you do military discounts. He said we can give you 10.00 dollars off. Okay why was my oil change so cheap and only good for 3000 miles? Because they didnt use synthetic oil. And I had oil all over my arm rest and they snooped in my compartments. Wont go back there.

They got it me right away and they were really nice and professional. Glad I stopped in for an oil change. I will be coming here from now on

They treated me so well, they are very well at keeping you updated and it is always fast and stress free! This will be where I will ALWAYS go! It was nice to see the manager, Jason knew a lot of the customers by name and worked the whole time i was there! it was to see a manager being useful! Great job to Jason and his team!

We have been long-time customers of Car-X and especially want to recognize Jason, the manager of this particular location. We appreciate his honesty above all. On numerous occasions, hes said If this were my car, I wouldnt do this particular service, saving us probably thousands of dollars in unnecessary work over the years!

I had an awesome experience and car acts Anthony was the bomb he made my car repair the bomb diggity Big Ups to him and his crew

Car-X was recommended by my sister so I tried them out. Very friendly and knowledgeable about your problems. I needed new tires and the helped me choose which would be best for me. Oil changes are a breeze with them. Plus, you get a discount if you bring a canned donation. For anything. I highly recommend Car-X for your vehicle.

They do good work for not a lot of money.

Always quality work, they show you what needs done! Jason and crew very helpful and polite! And free wifi!❗👍They got me in quick without appt! I will continue to go there!

They are by far the best car repair place Ive ever taken my car too. Ive been going there for last three years and Ive never had a bad experience. They are fair and honest

My family has used this shop for many years. Jason and his team have earned our trust by being fair, honest, and knowledgeable. It is difficult to find a business that you know without a shadow of a doubt that what they say is on the up and up...I believe Car-x of Greenwood is one of those places. Thank you for everything you guys do for us!Dave and Maureen.

I have been going to the same location for years and I absolutely love these guys. Always fast, fun, and friendly. I will continue to recommend them to all my friends and family.

These guys really helped me get my brakes working properly. I will go outta my way to come back here, awesome customer service also! 😀😆

Excellent service. Top quality work.

Great Service Great People Had a oli change vary Fast Service Thanks

As a young female, I always worry that I will get ripped off by car places. This car x has always given me the best prices (with discounts occasionally). The staff is extremely friendly and I dont dread going to get work done on my car anymore.

I have been a loyal customer at Car-X since 2007. They provide the Best Customer Service! Jason is a great manager and has a great team! I go here for car repairs, new tires, etc... This is the place to go!

I hit something and got an unexpected gas leak with my kids in the car. I picked them because of the great reviews in google maps, and i was not disapointed! Everyone treated me with respect. They were upfront with the prices, and spent EXTRA effort to get parts at a reasonable price. They even gave us a ride home. TOP NOTCH SERVICE. Would go back again without question.

Lindsey,They must have a bad day that day. I will give you 5 stars for going extra miles.The tech that working on my car did a great job..

These guys are the best. Jason the store manager will go out of his way to ensure you are taken care of. If you find a lower price elsewhere he beats it, does the job faster, and does it better. When another shop fails you dont say you werent warned. CarX Greenwood or bust!

Awesome service !

All of the employees here are beyond kind ! They even gave a 10 dollar discount for bringing in some canned goods. Their services are not expensive by any means but they do an amazing job ! They dont try to rip you off like other places do. This is the only place Ill be coming from now on!

First time there. In and out. Staff was very kind and helpful. By far my new favorite Car X location. Will be going here from now on!

I cannot thank Jason and the Car-X team on US31 enough! They took exceptional care of my car, (and me!) Total professionalism and thorough, competent work. Thank you again!

I made an appointment for alignment on online. When I when to the store, they cancelled my appointment. They said, we dont make an appointment alignment on online you need to leave your car here. Why they dont let me know when I made an appointment on online that they dont make appointment on online. Not also only at this time, my personally like CARX for some reason but I went to them they never got fixed what I need to fix. Too bad customer take care. Never CARX again.

By far the best customer service Ive ever received at an auto shop! Fast, friendly, and willing to give you options. Theyll definitely be getting my business again.

Best price for my bmw battery

Fixed my brake lines and did it quickly and at a great price my favorite mechanic

Excellent knowledge, didnt replace what wasnt needed and even showed me the old part.

Helpful and kind people.

Excellent customer service and very reasonable prices!

Professional. I had interaction with 3 different employees and all were nice!

Crooked, rude, and deceitful. Just needed a bit of exhaust welded. Wouldve done it myself but I dont own a welder. Told me I needed to buy a whole new exhaust from them. I asked them why. It simply needed a 2 bolt flange welded to the down pipe to match the rest of the exhaust. Fed me a bunch of bs and where extremely rude when I asked just to have my car back. Took it down the street and had it done in 30minutes no problem.

I have never experienced an auto repair shop with a more friendly or more professional staff. Honest quotes, fast service, and competitive pricing.

I have had 3 different cars in there for a number of things. One I took in for a concern and they told me a couple of things that were wrong and told me what was major and what could wait instead of making me believe it all needed done now. I will continue to take my cars and my families cars there. It is nice to find a shop that seems to be honest with their customers.

Fast service. Reliable.

Been a customer for three years since my dad told me about the top notice service. Couldnt be happier! Vehicle maintenance is all about finding someone you can trust to be honest and serve with integrity. These guys, Jason and his team, treat the customer like they would their friends. They give you honest advice, dont hard sell crap you dont need, and strive to deliver a complete fix. When there are minor problems after a visit, they fix those immediately with no hassle. I wouldnt go anywhere else for my car repair, diagnostic and maintenance needs.

I was a walk in service and they were very nice, efficient, and courteous. I would highly recommend to friends and family

A solid bunch of guys who will simply tell you how it is. Always get the job done right and on a competitive budget.