Friendly service Fast turnaround Great team good sense of humor Dropped my truck off on a Thursday came back on a Monday and the company was completely gone not a vehicle or employee in sight lol They moved locations within 3 days 30 plus cars plus cars plus office equipment Called and gave me the new location and started working on my truck immediately Definitely will do business with these guys againThanks 5 star transmission

Busy Busy but heard great things. The front desk guy was cool. This place was back up to the moon. Didnt get to look at my transmission I was getting a price to rebuild it.

Transmission went out while on vacation 700 miles from home. They were able to get it fixed and dealt with my warranty company. I was able to rent a vehicle and continue my vacation. They didnt try to take advantage of my situation. I am extremely happy with the work they did. Very easy to work with and helpful. Great customer service. I would definitely recommend 5 Star transmission.

This place is very professional and gets the job done right at a reasonable price if anyone needs work done on there vehicle this is the place to go

Most reasonable price I could find, they rebuilt my existing transmission and did a good job

I took my 2006 Chevy Trailblazer SS in to be serviced for a leaking transmission. After speaking with Randy i had second thoughts on bringing my vehicle in to be serviced here but they offered a good price as ive already called around before hand. He was unprofessional, now keep in mind a lot of shops like this arent going to have professional people, just good ol boys that can do the work to an extent.I told Randy I took the vehicle elsewhere to locate an oil leak and they had put dye in the oil to try to find the leak. The shop i took it too beforehand couldnt locate an oil leak. To locate the leak, one would need a UV light to find the dye in the oil. Randy said there wasnt any dye, so i asked him if he had a UV light...he thought about it and said Well, uh...i think we have one back there. So you didnt check, just thought i was dishonest.They never kept up with giving me a call on when the truck was completed. I had to call and ask for updates. Once it was complete, i arrived to pick up my vehicle. I waited another hour or so for them to button everything up...no big deal. They pull my vehicle out and i hop in the vehicle, start it up and there was a new noise that was able to be heard in the form of a ticking. I call Randy from the parking lot of their business and told him about it. This was on a Saturday, he said to come back Monday. I said im in the parking lot and to have someone come out to listen to it, he didnt like that much as he was getting angry... A one armed mechanic comes out and says he cant hear anything. They put it in the garage... Not one mechanic could replicate or hear the noise. How convenient...The shop owner comes out and said he couldnt hear it neither, so i tell him to roll up the window and have a listen....a couple seconds goes by, he rolls the rindow down and says yeah thats the torque converter. He said theyd order a new one and put that in.I take it back to them on a wednesday, Randy didnt say how long itd be. I had to call them on that friday in which they said they havent started anything yet. I call them Monday morning and its all of a sudden done. I go to pick it up, i drive it across the street to the gas station and the noise is still there. This is after i spoke with the shop owner who said they fixed the problem. No the hell you didnt.Do not take your vehicle here to be serviced. Let them do the smaller jobs, sure. But big jobs they will mess up or forget to but parts back where they shouldve been i.e my inspection plate cover for the bellhousing of my transmission.Steer clear. Go elsewhere. Youll thank me later.

My car set for 5 weeks kept lying to me about doing the work. Do not use had to pickup and take somewhere else

5 Star was great! Randy was amazing. We were told by the VW Dealership that we needed a new transmission. Only $8,000...another place wanted $3,000 just to open up the transmission. Decided to go the route of buying a used transmission from LKQ (who was also great). Called and spoke to Randy several times and he kept calling US when he had questions like, wait you mentioned XYZ, that may not be the transmission. My husband and I were SOLD over the fact that he cared so much and just kept helping even when werent sure where we were going to take our business yet. Funny thing, turns out it was just that the brakes needed replaced & it was throwing the codes off and also the battery was only 12V and needed at least 12.6V. (THANKS DEALERSHIP - they should have caught that, but didnt.) But Randy & his team did! Seriously spent under $1000 for new brakes & a new battery and my car that couldnt even get in gear and drive safely down the road is now running flawlessly! Thank you again!

They helped us when our transmission blew out when were on a road trip. An unforgettable memory that my children will always talk about. Thank you so much for getting our van back on the road and helping us out.

I highly recommend 5 star because of their quality and fast turnover on my van, the transmission went out and they had it in and out in 2 days, Randy and Will answered all my questions and got it done.

My business sold them a $900 part and they wrote a NSF check. Made numerous attempts to arrange partial or monthly payment arrangements and they refused.

Great people great business

This shop has some of the best mechanics in Indiana. We have a fleet of vehicles and have dealt with some that do not know what they are doing and we are so glad we found William, Randy and the rest of the crew are straight shooters and easy to talk to and deal with. We plan to be customers from now on.

I had the brakes done on my car the service was very good the pricing was very good and it was done in very good timing now im back on the road and the car is safe for my family again i will definitely be taking my business back there

Horrible. Told me 3 different prices. Must of forgot first one i was told. My car was sent there last Monday. Yes that is 11 days ago. Told 3 to 4 days. Everyday they say tomorrow. Well again told that and guess what was told by Steve my car only goes forward not in reverse but easy they are adjusting. They were taking off a part he would call me before he left. Well i called at 5:56. Was told he was gone. Mechanic acted like he didnt even know my car had been there that long? And what he said is different from what i was told was being done to my car and from first quote being overcharged 500.00 from quoted price. I have been taken advantage of. Lied to everyday. Now have paid 5 extra rental car days. And now Steve is dodging me. DO NOT TAKE UR CAR HERE IS MY OWN ADVICE FROM MY EXPERIENCE. Am i ever getting my car back? And did you even put in a transmission like you told me you were? Or something being done different as your mechanic slipped and said something different.

I had a issue with my electrical system this week... Being from out of town, I needed a honest opinion of what was wrong. I called and Randy told me to bring her in. So I did. They were unsure of what it could be and asked if I could leave it for a few hrs which I did. Upon coming back, he told me this.... Ive only told this to one other customer since I started here, but, we cant find anything wrong... Two things came to mind, one, awesome! Nothing wrong, just a random bug.. Second..this is a shop... And Im from out of town.. He could have told me I needed a new transmission and how would I have known different!?!? Point is, he was HONEST!! Thank you for going the extra mile and checking everything out, and not being a shady mechanic shop! I would recommend your shop to anyone in the INDY area!

Friendly service

Place is sketchy. I bought a car here a while ago and it literally had problems off the bat. I called them to tell them what was going on and I was treated like a problem rather than a customer. After bringing it back they still didn’t fix it and eventually after a couple of months the motherboard went out when I was told it was a good car. Everyone here is fake and sketchy and they just want your money. Don’t shop here. Worst 2.5k I’ve spent in my life.

Never take your car to this shop! I gave 1 star because it wont let me give them a lower score. I bought a 1994 Jeep Grand Cherokee that had a known transmission issue. I called around and 5 star gave me the best price for a rebuild, and it still fit the budget so I elected to have them do the job. Now I personally am an ASE certified technician, but the shop I work at does not do transmission work, and I am not equipped or tooled for rebuilding them in my garage. Randy, who is thier counter man, told me it would be 2-3days that and Id have my Jeep that was lie #1. A week later he finally called to tell its done. I picked it up and it still had shifting issues. So I called them and take it back for him to look at, and he calls 20 minutes later and say it ready. I asked what it was, and he said the Transmission computer needed to relearn its shift points. Lie #2, Remember I am a Technician there is no such thing as a relearn for my transmission model. I pick it up it makes it home, and to my shop the next day for me to do some suspension work on it. It didnt make it back home before it quit shift AGAIN, and that has been where it has sat ever since then. When I call and tell them that I am done waiting, and I either want a rental until they figure it out or give me my money back because its going on 30 days, and they cant seem to figure it out. Randy starts to get upset and insult me and my wife while she is there. I have never raised my voice or treated anyone there with disrespect. All I asked for is what I paid for or my money back. They have lied and BSd us from the beginning. They dont know what they are doin. The incompetence in this shop is staggering.

Very professional had us in and out there real quick and did an awesome job👏👏👍👍

Five stars all the way!!! They were very friendly and treated me nice. The lady that works there gave me a ride home after they took my car to fix it! They rebuilt my transmission, put in a new thermostat, fixed my sway bar and did an oil change for a very fair price. And the best part is I didnt go without my car for very long! My 2005 Chevy impala drives like a new car! Im very pleased with their hospitality and work! They have my business from now on!! Thank you guys! I appreciate everything you did for me!

First of all I took my car in for minor repairs. It took two weeks before they can even bring it in the shop. When I picked my car up there was a tool missing out of my trunk. Also way too expensive I will never use this place again.

Had someone backwards jump my SUV..Now it is not running correctly..Had 5* do diagnostic testing....Said it was most likely a wire harness somewhere... Said since he could not fix it....There would be no cost to me and once the wiring was fixed, they could retest it to see what the problem was....Elsewhere that would have cost $100......Not a bad group.....Did not repair the vehicle, however they dont do electrical....Seemed reasonable enough? Diagnosed some of the problems, though said until the wiring was repaired, would not be advised to repair, as it would be likely the problem would reoccur...Makes sense, it being electrical components and sensors...

Had my clutch done 2 months back and the master and slave cylinder went out the other day. Thankfully they were Under warranty soThey towed it up there and got me up and running the next day so i didnt have to miss work. Great customer service, great crew. Made sure to keep my car clean and Ive been happy with each repair! Keep it up fellas, thank you for being honest and hard working!

I HIGHLY RECOMMEND 5 STAR TRANSMISSION & AUTO TO ANYONE LOOKING FOR HONEST WORK DONE ON THEIR CAR!Friday night I packed up my car to drive home to Chicago to surprise my mom for Mothers Day. However, even though the car was cranking, the engine was having trouble starting, as it had done occasionally in the past. The kicker was that I was planning on selling the car that upcoming Monday.I was able to start it up Saturday morning and I drove it to 5 Star Transmission & Auto without even calling first. Randy greeted me and let me know that they would take care of everything for me. A half-hour later, my car was starting up no problem and I was able to make it home for the surprise!I cannot thank Randy and the rest of the 5-Star team enough for being so transparent and empathetic! With my narrow budget and limited knowledge of cars, I was nervous about what could have happened, but their quick and easy service did not break the bank!

Am impressed. A guy listened, quickly searched for the cost a replacement and suggested possible options. They deserve 5 stars.

They were able to help us out on our cross country trip. My friend had a loose spark plug and they fixed it for free. Really appreciate their help!

This is the worst mechanic shop EVER. none of them have any idea what the hell they are doing in here. Even the desk worker told me the hire people with no experience. The owner is a felon and so is his wife. They tell people they do certain work that they never do. DO NOT GO HERE

My transmission blew up (bearing shot out and damaged the flywheel and transmission case). I have a compact hybrid, so most shops wouldnt even touch it or would charge almost as much as the dealership ($6k) to replace it. Five star rebuilt it for a lot less and saved me money and stress. Then 3 days after getting it back, something somehow chipped a tooth off a different bearing (no idea how. All the other teeth didnt even have a scratch and they said it was an anomaly, shouldnt have happened) and it threw the computer for a loop spitting out 3 pages of codes. They went through them all to find the problem and found out no one sells the part that broke, so they couldnt rebuild it again. Then they surprise me with a brand new transmission and put that in, all if this at no extra $. I just paid for the original rebuild and the tows. The car is running perfect now and even getting +5 mpg with the new transmission. Thanks!

Nothing but good words to say! I called for a transmission rebuild they got me in asap and held good to their word even came in on a Sunday to make sure they got my truck right...I will be a repeat customer

Honesty that goes a long way when you let someone work on your car very fair prices

Good honest people!! They had my transmission done in a couple of days and my Arcadia runs like a dream now. I would highly recommend this place. Great Job 5 Star Transmission, I will be back!!!!

Paid alot to fix the problem but it wasnt fixed, took it back they then told me it was something else when it was clearly a trans problem and wanted to charge me more to fix it. I decided not to go back and instead am going to find another repair shop where they can diagnose it properly and fix it without guessing what it is. Feel like I spent good money and it was a waste. Dont reccomend at all.

Stay. Away.Our transmission went out the day after our wedding and we took it to 5 star. One month and $4,600 (all of our wedding money :( ) later we had it back with a one year warranty. It sounded a little weird, but it was functioning alright. 2 months later the RPMs were flaring without touching the gas pedal, and we had to take it back for the exact same problem. They had the car another month and never called. We had to call repeatedly to ask the status of the vehicle. When it was finally ready, my husband picked up the car and admits that he should have asked for the paperwork of what they did, but he didnt (later they stated they have no record of us ever bringing the car then). 2 months after that the car was not driveable. We had to have it towed there and they kept the car for 2 MONTHS. Again, they never called. We called each week and were told a different story each time. They took the car to Ford twice without our permission and tried to get us to pay for it. We were told it was a transmission problem and then it was an electric problem. When my husband called to ask for our car back, they also tried to get us to pay for the labor even though they were unable to fix the car. We were both yelled at by the owners wife in person and on the phone(audio recorded as proof). When asked for all of the paperwork they had on the car, the owners wife told us that she doesnt have to give it to us and she had to go do payroll. However, the manager was very kind and made copies of all of the paperwork for us.The car limped to a different mechanic on recommendation of a friend. After inspecting it he found: The main plug in was not plugged in well, both O2 sensors were unplugged, AND the ground strip was mysteriously missing. He reported parts and pieces were all in the wrong place and its a miracle the car made it to him. Our 6 year old car is no longer salvageable.If you would like to keep your vehicle, go somewhere else.

Took my car in on two separate occasions and both times was treated fair and quickly. Very honest hard working people who remembers their repeat customers and once didnt even charge me for a pcv valve replacement. If anything happens to my car this is the only place that it is going to.

J&W is a Mom and Pop mechanic shop that is run by William and his wife Tanya. They are two of the kindest people I have ever met. My girlfriend had driven up to Indianapolis from Chicago and her car was malfunctioning and wouldnt exceed 60mph. We took her car to Meineke and they quoted her some high priced service regarding her transmission and charged a $50 diagnostic fee. William diagnosed her car for free, took the time to really figure out the problem (which had nothing to do with her transmission) and fixed it immediately. Great people to work with and I HIGHLY recommend if anyone EVER has a problem with their car, take it to J&W (the place is located in a pretty good spot too)!

My transmission went out they rebuild it and put a new torque converter in there all for 19 hundred bucks told him I was a single dad and I needed a back as soon as possible it was ready in two days. Excellent customer service family people I would recommend them to anybody that is having transmission problems

I think you should experience them for yourself, they will get you in and out as promised but trust me you will be back👀

They will stand behind their work if they do not get it right the first time you might have to take it back a few times but they will get it right and they stand behind their job

Horrible. Had my truck in there to fix my reverse. They fixed that but a day later it struggled to get out of low gear. Real shady business

Stand behind their work. Honest, hard working. I will definitely be a repeat customer.

They Had my durango off and on for over three weeks. They kept throwing parts at it and having me pay for them, and when I would bring it back (or have it towed in) they took off the parts I just paid for and tried something different with out giving me a refund... I called the dealership where they bought my parts and they told me one of the parts were purchased through them and then returned 5 days later... when I went to confront them with the proof from the dealership the owners wife began cussing and screaming at me demanding that I leave... it was only after I had a man call and threaten to take them to court did they finally agree to give me half of my money back for one of the parts... also they had me drive to Spencer Indiana to have a computer programmed for my truck and while I was there they asked the technician to send me back with parts for them belonging to someone elses vehicle... when I brought the computer back they said that now it wasnt working bc I needed a new ignition sensor.. so I paid for that and my truck still wasnt working ... they told me it was going to be $70 for a used computer but when I got the bill it was for $120 and she said it was because a new computer had to be put in... so intern my trip to Spencer Indiana was of no benefit to me and I definitely didnt receive a new computer... this is a long story short.. so please take this review into consideration.... I am a honest hard working mother and I was completely taken advantage of... the worst part is they smiled in my face and acted like cared. I highly recommend spending your hard earned money at the dealership.

Lost a ton of money and time here. In return I got a letter full of lies and was threatened over the phone by the owner. And a bill for storage fees that I was never informed of or charged for in the past until I posted a bad review for them not returning my calls (5) about a blown motor that occurred after they had my vehicle in their shop 9 times over a year in a half. No communication, no details, no notes, no verbal or written advice or readings on any of of my invoices. Just bills! Just unnecessary parts and labor to fix a simple oil and ac leak. No advise/ recommendations what so ever. Just a blown motor and new engine mount they replaced without evenBeing informed of. They finnaly fixed the leaks after the 9th visit but my motor over heated and blew and spun bearings after I left their shop and got onto the interstate w no low coolant lights ever reporting low coolant 🙄

I had my transmission rebuilt by them and it went out a week later. they claimed​ they fixed it and had to bring it back 3 more times with the same result. The owner said I needed a new case and different shift kit and that it would be indestructible for $300 extra. I said ok and a month later I got it back. 2 weeks later the transmission went out again. Its set outside the shop for over 2 months now. Everytime I call they say they will get to it today or the next or that they can keep employees. So now they want ME to take it out so they can fix it and that they have to many cars to do first some thats been there for 4 months. When I paid them originally it took only 2 days to get back a shady rebuild with a 12 month warranty. now 6 months later I still havent gotten what Ive paid for so by the time I get it back if I ever do the warranty will be up and Ill be out of luck.

A big thanks to 5 Star for getting my vehicle completed so quickly, everyone was so nice. I will recommend them to my friends.

Theyre great very friendly very professional very knowledgeable very reasonable in their pricing great place to go

2013 Turbo Beetle, got the windshield washer motor, switch and another part changed out in a day. Randy and the boys came through!

Great bunch of guys that do amazing work

William rebuilt the 5 speed in my S10.Affordable price.Its still working great after tens of thousands of miles

There a good place to go if you need your car to be worked on

This is a great place to take your vehicle they are friendly and very good in fixing the problem I recommend this place highly

Great job! William at J&W Transmission got the transmission rebuilt and upgraded the rear-end in my 2011 Camaro at an affordable price.

Took my car into 5 start Aug 2016 for transmission issues finally got it back Sept 2017 only for it to break down a block away. Took them to smallclaims court Nov 2017 judgement in my favor for $5118.00 and have not paid me one cent.

This place is a joke theyve had my mothers car for nine months now have supposedly fixes it several times an the transmission still Dnt work

Very disappointed!!! Nothing but lies from the owners, was treated very poorly, do not recommend taking your vehicles there NO STARS

There very good at what they do and they help you as much as they can

They have had my truck almost 3 months...

Great service good prices

Great service all around...

Good place to get TRANSMISION work done

They do great work for me

HONEST people! Highly recommend!

They stand behind there work!

Great service!

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