Whoever was working today as the store manager could not have had more of a negative attitude and rude comments. We went to buy a product and the lady working tells us only professionals can buy that item. So we went and showed her this item has a price tag, and asked is this item we’re buying not what this tag says. She says it is but it’s for professionals only. And I said it had a price tag on it and she then gets an attitude and says professionals know what they can and can’t buy and proceeds to talk negative about us to other customers. All I was getting at is if a professional can’t buy it then it shouldn’t have a price tag on it and it should say Prof. Like the rest of the items on professionals can buy. It was marked wrong and she decided to get very tense and mouthy about it. If you want business you act like you want it and you are respectful to those who choose to spend their money at your store. Will not be coming back here if that’s the kind of service or attitude we get.

I absolutely love this place for all my hair care, nail, and waxing supplies. Staff is ALWAYS very knowledgeable and friendly.

Sallys clerks & manager are always helpful. Store is neat and clean, and well organized. Ordering online is easy to ship to your home, and they have greatly improved their shipping time during pandemic. I highly recommend Sallys for your beauty needs. Their Retinol line works well, too.

They were very nice in there and tried to help me find the hair dye i needed, after a while she just let me find it by myself. i prefer that honestly, especially because she had nothing to recommend me except their own brand (ion), which i heard damages your hair lots. i finally grabbed something and checked out. i dont dye my hair, i dont know anything about it; they let me leave with a permanent hair dye to cover greys, which also needed a developer. i am 19, i have no greys, and i also had no developer, and they let me check out without asking me any questions! thats money wasted and now my hair is the same color and smells like eggs.

When the sallys at sardis N didnt have the color I needed, I sprinted 15m down 74 to this Sallys and I found everything there. In fact this store is brighter, cleaner and better stocked than the one at Sardis N. The girl closing up at 8pm on a holiday night was super nice and made an effort to help me out and I didnt feel rushed at all. This is just 100x a better location than the sallys at sardis N. The only downside is that you eat 1 exit worth of toll going down 74E -- rip my 50 cents -- but weirdly you dont hit the toll road on the way back up 74W into town.

First of all, I want to say that I am not the person to give a bad review, but this is my THIRD bad experience with the manager (I believe her name is Sheree, or close to that) at this Sallys Location. I will say the first lady that was helping me was very nice, extremely attentive, and even though they didnt have exactly that one item I was looking for, she showed me some other options that would be similar. I moved on to look for another product, a hair treatment that helps build your damaged hair from coloring. This is when I had to deal with their so called manager Sheree, I kind of knew before asking her for her help that most likely she was going to be brash, and of course when I asked her if they sold this particular product, her answer was, NO. She didnt even try to show me anything that maybe similar to what I was needing. I had to ask her if they sold any products that could help, and she waived her hand across a three row section that had about twenty or so different products. Even after I told her what I was needing it for, she had NO suggestions!!! There was many products that were for different things, some were masques, some were leave in conditioners, others were packets of different conditioners that were used for all sorts of different reasons. To me it was like looking at puzzles pieces and not sure which one I should pick. This Sheree has been working there for years, I know because I go to that Sallys often, and also with her being the manager you would think that she would know the products and be more than willing to help me and answer my questions. Like I said before this is a bad review, but it reflects onto the manager, and every time I have had a bad experience in this store it has been a result of dealing with this person. Also, I find that it is very hard to take any advice from Sheree when it comes to color......look at her hair! Ive always avoided her if I am there for any coloring products. I was in the store for 30 minutes, and walked out without any purchase, and I was also there to purchase a new hairdryer!! After, they way she has treated me, I decided to take my business elsewhere from now on, even if it is a further drive!!WORK ON IT!! MANAGERS SET THE TONE FOR THE WHOLE ENVIRONMENT!!Sorry Sallys!Jenn

Very helpful! Found everything needed very quick!Will certainly be back to this location. Better than going to the other locations in the Charlotte area that I have visited!

Went by on a Friday at noon. A sign was on the door (which was locked) said, Be back in 10 minutes. Sorry! Thank you. 20 minutes later and they still arent open. Theres also a Now Iring sign on the door. I can see why.....

Very disappointed that the store cannot manage discount codes properly and do not offer professional customer support. Wasted time explaining a coupon issue with no benefit. He said/she said culture with no solutions or respect for customers. Will contact corporate.

Love the workers there very friendly

This is my fifth visit to Sally and everytime its the same, the staff there is very helpful.

I like Sallys after helping me find hair dye for my streaks and hair extensions

Great assistance. Low prices

Sallys is amazing and carries all you need fit hair

My wife shopped here for some mascara and cover up etc... Seemed like a decent place but obviously being a boutique they charge more than big box stores.

Great assistant and found everything needed

Great customer service

Staff very helpful

Loved it

It is of little is the truth