I want to *sing the praises* of this store from the rooftops.I cannot say enough great things about the employees that work at this location; EVERY employee I have encountered is kind, welcoming, and more than helpful.I want to give a special shout out to a few specific employees:*Cindy* her determination, patience, and understanding was above and beyond.Also — Derek, Carlos, Sara, Hasseb, and Quay— All of these people are a blessing with wonderful customer service.I am thankful and happy to be an Xfinity customer because of the great experiences we have had with this store.Thank you, Thank you 🙏🏻

Ja cinda Brown was awesome great job she deserves a sandwich

Had a woman who works here set up my service (internet and basic cable). Told her I only watch CBS, FOX, NBC, and ESPN for football season. She was very helpful except when it came to this. Because I walked out of there with her telling me, Yeah youll get all those channels and more. I never got ESPN and its an extra 40 dollars a month for it. Nah. Not worth it. Aside from the misinformation, the lady was very helpful. But maybe increase the knowledge of what channels come with certain plans.

DO NOT COME HERE! WORST SERVICE EVER! Go to olathe make the drive this place is so bad

I spent over an hour on the phone getting an additional box added to our account and asked if I needed an appointment to pick it up, No was the answer. I am currently a caregiver for a liver transplant patient and my time is very valuable. The staff refused to work with me and stated that call center does not understand their store procedures. Tried to explain my situation to the person checking people in employee Hazeeb only to have him explain his policies to me.

I find it extremely annoying when I say free movies and it gives me a list of over 5,000 movies but the second I put free in the filter theres 0 results. That is a bold faced lie. Not a happy customer.

The customer service for xfinity can take a while but my problems are always resolved. I pay 3 days late every month and they still appreciate my service. The only reason i dont give a full 5 stars is that even tho i have the fastest package available i still run into slow speeds and glitches from time to time

Great place, Xfinity is the best TV/Internet service around. I was in and out of the store in about 10 minutes. Super friendly service techs, answered all my questions. One satisfied customer.

There is a wait to be seen but thats to be expected at any place like this. The inside looks nice and the staff are kind. They do try to upsell you, though.

If I could give 10 stars, I definitely would! JaCinda provided the best customer care Ive ever received and I am so grateful for her help!

Do not get comcast. they WILL scam you. they do not tell you about the hidden costs such as the data limit which any streamer/hardcore gamer will burn through in a few weeks and charge a dollar for every gig you go over. they do not tell you your upload speed (literally requires their $200 internet package to have a decente upload speed). service constantly goes in and out. if you are a streamer or gamer avoid comcast like the baby momma you owe child support to. they WILL scam you.

Fast services good customer service in and out with in 5 to 7 mins and I was picking up equipment

I love Xfinity Comcast for my internet, tv, and mobile service. I have been with them for over 20 years. Excellent customer service and overall product and service. Thank you!

Returned the main tv box for a new one and received a filthy, refurbished unit so I had to drive back to the Independence Mo store to get another REFURBISHED box. Staff is friendly but for over $2000.00 a year I spend, I would expect a new box.

Traded in my router for an updated one.The young man who helped me was so courteous and accomodating. It was a joy to work with him.

You people are a joke. You want people to apply then after getting their hopes up, you shoot them down. 31 years experience with tools and repairing broken cable lines and yet told Im not a good match. Yall truly need help

I was supposed to get the free X1 flex stream box with my cable and internet package and I had to pay for it on my bill every month and it is completely garbage service. Because it cuts out on sound and audio frequently.

They were very polite and helpful. Made sure my father was taken care of and received the service he wanted including paper billing and removed the fees associated with the confusion that was created when the company opted all customers in to paperless billing without ensuring that was optimal for the customer. They even offered their military discount recognising his hat from his service. Despite the issues that arose from the company assuming liberties on their customers behalf that did not align with the customers wants or needs the manager and staff at the Independence Center location did a wonderful job covering them from their oversight.

Super quick service when walking in, lots of staff to help, all wearing masks. Took good care of me when needing to upgrade devices.

DONT BUY Cancelled service at end of contract, and still charged me. Called twice and they assured I was cancelled. That is until I got a letter from a collection agency 8 months later lmao CROOKS

Horrible…my internet is horrible! I have a smart tv in my bedroom and watching something simple like HULU takes forever for 1 episode

They may offer fast internet but definitely not fast customer service 🙄

Very helpful. Long wait though.

You should update your hours. Drove up here because it says youre open till 8..... I drove up here to return equipment. (I was supposed to receive a return shipping label for the old equipment.) Wonder what the next problem will be......

Man was very nice took care of everything I needed to be taken care of I was in and out there in 15 minutes

I got in quickly because I had an appointment set to pick up internet and streaming equipment. Theyre getting 3 stars since someone forgot to put the coax chord in there and I had to make another trip. Otherwise, the few I spoke to were friendly.

Extremely poor service from a guy who had an attitude before he was even connected with me. I am a nice person, but 2 hours on an automated system that wont let you talk to a real person can make the nicest guy a straight up villain. So it didnt help that his sass sent me over the edge. Called the next day after I cooled off to cancel my service. Took less than 3 minutes. Best part of Xfinity was leaving it. They still have yet to get the line they were going to bury from my yard.

Nothing like going in and waiting for an hour to be helped while 4 employees just sit there talking to each other and then they get irritated when you ask for help. Worst customer service ever.

I believe we are all got spots for under served.Everytime I leave my home my phone is no longer recognized, or not registered. So I have to restart my phone everytime I leave home.So agitated when I try to call or text, and have to restart first. Really‽

Very nice flight patient with me I cant thank them enough work just me until I found something that fit my budget thats more than I can say anybodys done for years

Slooooow. Pick a time to visit that has a low frequency of visitors. The people who work there are great, but man, an industry that is still evolving has some issues.. Gotta deal with it as it comes.

The person there could not answer my question on phone billing . i tried over the phone but couldnt understand them.

The absolute worst WiFi you could possibly get. Billed us an extra ~$70 a month for a landline house phone that they NEVER MENTIONED ON THE PHONE and refuse to give us our money back. Most likely corporate and not this store but please do not spend money with this shady and shiesty company. You pay 2x what people using their competitors would pay and get 1/3 of the internet. Not to mention the service didn’t even work for the first month we had it, to the point we had to have a new modem brought to us.

They were really busy on the weekend but, were very organized and we were allowed to wait in the comfort of our car until it was our turn.

The entire experience was awesome. The customer service was off the charts good! Really happy I chose this company for my internet and more

Very kind people at this location.. very willing to answer any and all questions. Alot of new technology and services offered. Not just cable anymore. Thanks

The voice prompts are ridiculous. Wait times are unconscionable and half the time they dont solve the problem

They are awesome at the STORE. Calling tech for issues is horrible they dont gave any idea what they are doing even spoke to a so called manager. She was worse then the agent. I decided to take my modem in an exchange it to see if that was the issue. It was but everyone at the store was professional and so nice. Made it reassuring for me to stay with Xfinity. It was my modem. The new one solved my issues. Tech support needs to listen. How else do you think your suppose to help someone. Reading a script that doesnt make sense for what I need help for. Common sense.

No help.! Switched my package to another to save money, no loss of channels, but I did lose channels and price went up. Was told could not put me back in the package I had.Xfinity you did a bait and switch!

Overpriced with poor customer service. Very difficult to get ahold of a human; they always send you to a chat with an agent or a robot. I asked for my service to be disconnected on a certain date and it was disconnected 19 days prior to my requested date, even though I confirmed this date multiple times with the chat agent. Very displeased and would never get Xfinity again.

Replaced a cable box the people were very helpful and friendly.

We had a gentleman named Jason come out to service our equipment. Not only did he arrive on time, he was very cordial and respectful. Very friendly and professional. A bit of a grabber but honestly it made us at ease at having him in our home. Made him more human. He was very knowledgeable and fixed our issues and all our concerns with the product. Thank you Jason for your time and effort, it was much appreciated.

Just switched from T-mobile to Xfinity wireless. Was on a 40 dollar pre paid 10 GB. Now have Unlimited for only 5 dollars more.

Rude place these people are trying to be rude I swear they dont know nothing and if you say Im a switch providers okay have a nice day not like well what can I do to help you stay with us

Just wanted to talk to a person but you cant get past the automated system. Good enough reason to do business elsewhere

I made an appointment showed up early but was still allowed to return my cable box. The person helping me with this he needed help another associate was trying to help but a 3rd associate saw there was a problem he came over to help them. He did so in about 2 mins.

Came in here to set service up last week. It was incredibly fast and easy. Customer service was great. Very happy I chose xfinity for my internet and TV.

He got my email on my phone. Temporary fix. He told me Comcast want everything on one app

Speeds are below promised and they never notify you of maintenance in your area. So if you work from home at nights and they decide to do maintenance you are out money like me missing 6 hours of my shift. And with covid its a big deal especially if you are unable to go into the office and work.

I have finally given in to Cable Television. I am 73 and have lived in the same house for 26 years. Iv had antennas the whole time. Im a project/ outdoor person and like to be moving around a lot. Well, due to my age Im slowing down more and have found that tv isn t so bad after all.I called Comcast and Sara, the sales representative was very helpful explaining how it works. I had many questions and she satisfied my curiosity. I thank you Xfinity Store by Comcast for your professional conduct in keeping a client happy.

Our visit was quick and easy. Good customer service and in and out with no wait.

Super friendly service. Attentive staff. And COVID19 awareness. They are prepared.Our technician that serviced our home today was polite, curtious and had the entire house up & running in record time!DEFINATELY a 10😁

Was able to get what I needed taken care of pretty quickly and was also able to get updated remotes to replace our old wore out ones!

The most hated corporation in America strikes again. No only are they taking appointments (I didnt know) but THEIR INTERNET went down and they cannot process any transactions.

Mr. Q. Jackson represented his company very well. Took care of tasks in a timely manner .

Though I dont like that this location does not have a phone number to call. When I showed up Ted took care of me. Helped me modify my bill and showed me the changes to create transparency. The store was clean and well organized. Nice work management and staff. Ill be coming back to purchase your phone plan.

Customer service was great. They took care of the issue I was having and did so in a timely manner.

Apparently their employees are not cross-trained. SEVERAL people in the store waiting for help while there are SEVERAL employees standing behind the counter doing absolutely nothing! Had to provide name when coming in, but many who came in later were served. Luckily, Sara finally waited in us and was very knowledgeable. Still chose against using Xfinity.

I was given a time and was asked to wait in my car, there were five persons ahead of me. When it was my time i received a text message asking me to head to the front door for my appointment. They were being safe i like that.

Very fast service. Friendly and helpful staff

I was an Xfinity Internet customer for years and happy to get their cell service. I had to move with no choice to a town without Xfinity and was informed I had to pay $20 extra per line for the cell phones. It’s still a pretty good deal, so despite everyone telling me that was unfair, I stood up for them. I decided I was done with iPhone and wanted to switch back to android. They said I can’t get a new phone. That’s only for Xfinity customers. She kept repeating that. It was snarky she said that, as if it was my fault the town I moved to does not have their service.

I dont like if you cant call the very store you received your phone from. They said they dont accept any calls whatsoever anymore.

Excellent customer service! Need to be more competitive with streaming services. Way too expensive.

Even though I was there to cancel Services, staff was professional and thorough

Went in to do a phone upgrade and even though we had a bit of a wait we still left with a new phone. Derek Charles was our sales rep and he was awesome.!! Love our Xfinity people!

Not a fan of Comcast, but they do always give me the yearly discounts as long as I make a fuss, so I guess 4 starts! This location isnt too bad, just the company.

Good deals on wifi and cable.

They did a poor job of setting appointments up for service. The service tech tore insulation out of rafters and left hanging. Never put it back .cut cables and left them hanging down. Disconnected my At&T security system and nobody has been back to fix these issues! I wouldnt suggest this cable company to anyone. They dont have good customer service

The lady was rude and tried to belittle me. Not a fan and they will raise my mobile bill $25 because they can’t provide internet where I’m moving and it was a package deal…and they were rude.

Refused business because of not having a credit card

I was in and out when in 30 minutes.The staff was friendly and got all my cable and internet needs taking care of.

In Store Customer Service was terrible! Have been a Comcast subscriber for 10 years at my current address, have had Xfinity in the past at a few different cities Ive lived and service doesnt get any better and prices keep going up! No deals even if youve been a loyal customer! So, cutting the cord with Comcast/Xfinity on Friday!

For as fast as they are to accept your money and send emails in regard to your bill. Find it rather difficult to resolve issues. Even with the technology the company offers. Overpriced plans that youre contracted in. Cheaper plans exist dont be me !

We went there & picked up what we needed. We were #10 in line!

Gave incorrect pick up times for product. Not unhelpful.

I liked the service I received when I went to swap out my cable box. It was the third one I have had recently. They must be cheaply made lately.

This company is awful they are garbage and they overcharge for everything do not use them

Great service from Cindy today thank you very much

All I wanted to do was to return a cable box. I had to stand around and wait 40 minutes. The actually transaction of turning in the box only took 2 minutes. This isnt unusual for ComCast Xfinity service. They need to have a better system in order to improve customer satisfaction.

Excellent service approach customer very well and was knocking customer service out.. Good job yall i felt welcome.

Love ❤️ them, they are easy to work with. They listen and they treat you with respect. Try them you might actually like them. Good fit of folks.

Such a pleasant visit! Very fast considering the line of people. Extremely helpful. Im very pleased with the service I received.

Comcast, now xfinity, has the worst network and customer service!! I had them years ago and switched as soon as I could. Unfortunately I moved and xfinity is the only option for my needs now. As soon as google comes to my area I will be switching. Had google for years with minimal issues and I was able to talk to a live person; not chat, not bots etc. Xfinity currently has an outage with their PODs and it has been going on for over 24 hours and they have no fix insight or an ETA. If I could rate a negative I would.

Very good customer service. The have a Patrick Machines look a like right down to the hair cut and color of his eyes. The guy SOUNDS a lot him as well!!! I had to do a double take. Service was really fast. Very nice and friendly.

Customer service was great. Location is clean and friendly environment.

The place is small but the people who work there are very friendly with limitations due to the pandemic but I think its very good

Their phone customer service is a joke. And their policies on free range extenders is abysmal. Sorry, but you guys are no longer my only option. Byeeee! The fiber network that just came to my neighborhood is cheaper by about $40 a month, offers more permanent incentives like hbo max, free no hassle range extenders and excellent customer service. At least someone knows how to handle their customers as opposed to just bleeding them dry.

Friendly staff. They took care of me pretty quickly.

Derrick was very helpful and answered all my questions.

I went in paid the bill customer service was excellent and the store always looks amazing

A little slow. But great

Friendly employees. Had a problem with my remote and it was no trouble to get it replaced.

Done being treated like dirt, to put it mildly, looking for a new internet provider, after 6 years of service and never being late on a Bill!

Besides the wait they helped me get business done efficiently!

It was busy today but once I got my turn they were very efficient and cheerful and respectful!

3rd trip down here to have security system installed. First time they added tv channels we didn’t request and forgot to add the security system. Second time they managed to still not add the security system, that is scheduled to be installed Friday, and they took off our tv package, leaving us only with internet. Today, third trip. We have been waiting outside for 30 minutes so far as they have to “social distance” staff and customers, yet employees are wearing their masks below their nose and some below their chin!!

Was an awesome experience thank you gor taking the time to assist me with my many questions and not making me feel like a bother

At 9am I had issues with my WiFi, that was already paid, and I called just to be told I had to come into the store. That being said, If you want to waste your time your entire afternoon you came to the right place! Make sure you come 11-1pm where the employees stand around and have people who walk in after you go before you. We waited for approximately 45 minutes to ask one question that took 3 minutes to get answered. The only reason we finally got seen is because we told ask the lady at the door when we were next and “all of a sudden” our turn was next. I would like to thank the management for their timeliness and running such an efficient store.

These people inside are soooooo nice and helpful and actually take care of business. I love my service and im happy to have them as my internet provider

Went to the Independence store to cancel cable and upgrade our internet. Ted helped me and was extremely friendly and very helpful. We found an upgraded plan that worked best for what I was looking for. Ted told me that I could always check online for the latest promotions and deal and if I saw something that I liked better I could always call in and have my plan changed. I left the store feeling like my goal was accomplished and I was satisfied with the level of service that I had received from Ted!A few hours later I received a call from Ted, he told me that looking through the offered plans and that he had actually discovered a plan with the same internet speed that I was looking for, only it was $30/month cheaper!! I feel like Ted really went above and beyond for me. He didn’t have to call me back, the deal was already done and I was already satisfied but Ted made it a point to make sure that I literally got the best deal possible on the plan that I was looking for!This employee really needs to be recognized for his customer service skills! I’ve had serious customer service issues with Comcast in the past and before going to the store I was bracing myself for disappointment! Ted definitely changed my feelings towards this company, for now!! Thank you Ted!!