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Rental City
1010 US-24, Independence, MO 64150, United States
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Rental City
Comments
Ju
Review №1

I would recommend Rental City to anyone..Easy payment plan, delivery and install. Always professional with me.

Sp
Review №2

Ive inquired about furnishings and the staff was great

As
Review №3

Ann is awesome! Her customer service is on point! She knows me by name whether I call or come in, and remember is whenever Im looking for something! I noticed that its their job, but the fact that she can remember a small conversation we had months ago and remember that they had something come in just of what I was looking for is pretty awesome! Theyre affordable, work with you, have bought many items from them now, and never been disappointed!

Am
Review №4

More expensive for cheaper products compared to rent a center or Aarons, but nice and friendly customer service.

La
Review №5

Mom needed new recliner because old one had a coffee stain and mom goes manic over those things anyhow thanks for helping us get slate gray color because mom was upset she was going to have to get all new furniture to match the current decor. Anyhow I will see you when we have to pay lol

Re
Review №6

Tyree was very fast. Great worker and great guy! You guys need more workers like him. I have no complaints

Av
Review №7

My experience with Anne was amazing, She has went above and beyond to help me with furnishing my place, she helped with color selections and everything! I will always shop with rental city, there customer service is awesome. Thank you Ann for everything!!!!

Me
Review №8

Ann is the best person to work with in this store. Shes always willing to help get what we need and can afford. She always greets us with a smile and knows the in store products. Ann goes above and beyond her job duties.

Do
Review №9

Awesome place and Ann is very helpful and very sweet. If any problems she will make sure it gets fixed. Awesome service and awesome people

El
Review №10

Great service! My dad got furniture delivered and Tyree treated us as if we werent just customers but also professional and the same time.

Ja
Review №11

Ann & Doug was very professional and worked with me with the items I wanted. Ive paid off one item & just started my second lease. Very good customer service.

Jo
Review №12

I went to rental city today looking for a washer and dryer the young lady Ann and Tyree was a great help they help me find a set within my budget with no problem I will gladly go back for my next household need

Vi
Review №13

Use discretion when dealing with Rental City on 24 Hwy! They misrepresent their items, blatantly lie to you and the customer service rep doesnt know how to use the hold button properly so I found out Ann likes to call people out of their names. In dealing with the area manager, he seems to care less about maintaining good customer relations. The are suppose to be locally owned, home grown, treat you right people. That is the farthest from the truth you can get. It may have been the case when the parents owned it but evidently brother and sister Chuck and Lynn plan on running their legacy into the ground. Beware! !

Br
Review №14

I was in the market looking for a washer and dryer. I came in the store look to around Ann was very helpful in finding the a pair that was perfect my family and budget.

Ta
Review №15

Got the best bed set I couldve found from here and love it! Ann is the most helpful employee too; always stays in contact with me for everything and love her positive attitude!!

Br
Review №16

I came in there is afternoon with my daughter and I was very impressed with Ann and how she explain the stream smart box I will be in there next week to get ones I will be telling all my friends and family about the stream smart box

Ke
Review №17

Ann is a rockstar and very helpful. I recommend anyone looking for something to go in and ask for her. She will work to try and get the product into ur budget.

Ta
Review №18

Nice people

Ji
Review №19

My experience With Ann at Rental city has been Great !! Excellent Furniture and Appliances. I Wouldnt Shop Any Where Else.

Am
Review №20

The service i get from there is great. Doug and Ann are always willing to help in anyway they can.

Es
Review №21

I went in looking for a dining table Ann help me find one that will fit my family perfectly

Ja
Review №22

Ann is the best worker at rental city. She is very friendly and I love her

Le
Review №23

They always give great services and Ann is always willing to me find the things I need for my home

Br
Review №24

I have rented from here for a while. A few years ago they had really bad management and staff, but that has recently changed and I absolutely love Dave, he is so helpful and makes sure that you are satisfied with your service before you leave the store.

Ci
Review №25

The service got while i was there was amazing Ann went up and beyond to made sure I got what i was looking

Ke
Review №26

Very nice people to work for.

Gr
Review №27

Ann at Rental City is Awesome ! Great customer service skills !! Knows me by name and always always takes care of me ! Stop by and she will always take good care of you !!

Ta
Review №28

Received wonderful customer service from the associate but the name of Ann if you have any questions or concerns shes the one for the job

Se
Review №29

Ann and Doug always gives me great services when ever I come in the store

Ca
Review №30

Ann and Doug are great at working with you and finding the best way to work with your budget

J
Review №31

Always good customer service for Ann. Definitely would recommend people here.

Ch
Review №32

I have been going to this place for a long time seen a lot of employees come and go but there is one that work there and her name is Ann. She works with customers veary well. This place offers 90 days same as cash. T.v, beds, londry, sofas, fire places, and much more. This is a place of real people and work with you unlike there opponents. Go ans see Ann and she will get you some good deals today!

St
Review №33

Ann is very helpful and makes me glad I that did business there

Cl
Review №34

Ann is absolutely amazing! She is always so helpful and gets the job done!!

Ny
Review №35

Went to rental city to get a tv Ann helped me she was great and the process was quick and I got the tv I wanted thank you!

Ta
Review №36

Ann was such an amazing help and answered all questions I had

Li
Review №37

Ann is AMAZING my favorite person to come see when paying a payment

Ki
Review №38

Doug and Ann are always willing to help me with anything I need

Tr
Review №39

Ann and Doug are always willing to help in any way they can

Ke
Review №40

If I could give this place 0 stars I would! I ordered a 4 piece bedroom set with a mattress, it was set to deliver on Feb 2nd and since I work late and they don’t deliver when it’s gerting dark I had my sister stay at my house to wait for the delivery. It didn’t come, they called and said the driver was sick and they could deliver on Sat so I stayed home Saturday waiting for the delivery then they called AGAIN and said they couldn’t deliver until Monday. So I made arrangements to leave work EARLY Monday for my delivery and they called 30 mins before it was supposed to be delivered and said they couldn’t deliver until Thursday. So I cancelled my order to go through someone else AND NOW they are telling me they don’t do refunds and I would have to accept store credit but when I told ANN I wanted to cancel she never said anything about store credit but that DOUG would speak to me about whether by refund would be back on my card or in check form. WHY WOULD I WANT TO CONTINUE DOING BUSINESS WITH THIS COMPANY ?! Smh

Co
Review №41

Every time I come in there Ann is great help

Li
Review №42

Just financed a Dinning Table for 29.99 a week !!!! Which is In budget level

Ta
Review №43

These people are absolutely stupid! They keep littering my car with reminders to pay when I DO NOT rent anything from them! Ive called them about this and they say it wont happen again but they keep doing it! Im reporting them to the BBB for harassment and if I ever need to rent appliances Ill go elsewhere!

Ce
Review №44

THIS SO CALLED ESTABLISHMENT HAS TO BE THE MOST RACIST, LYING PLACE I HAVE EVER STEPPED FOOT IN. VERY VERY RUDE AND UNPROFESSIONAL! I WOULD NOT RECOMMEND RENTING ANYTHING FOR THIS PLACE. RENTERS BEWARE

Sa
Review №45

Ann & Doug are awesome, always going above and beyond to find the merchandise I want.... Thx Guys!!!!!

Ri
Review №46

Ann and Doug were excellent helpful people

Br
Review №47

Ann does a very good job at her job and is very respectful

Da
Review №48

Horrible Customer Service skills from Richard! Will not shop this location!

ra
Review №49

Ann at the independence store is just the best

Mi
Review №50

Ann is great and very patient with customers

Re
Review №51

Rental City is great and Ann is very helpful!!

Ke
Review №52

Ann has been a wonderful help and fixed others screw ups

St
Review №53

Tyree was really fast and polite

Fe
Review №54

I went in looking for bunk beds for my children Ann help me find the prefect one for my budget budget

Ba
Review №55

I moved from California and needed help starting over Ann and Douglas, helped me, fit the items that i really needed for a cost, that was in my budget.

Ja
Review №56

I went in looking for a bedroom set Ann help find one that I like

Ma
Review №57

Martín good job

Tr
Review №58

Ann was good and friendly

Ma
Review №59

I am glad that came there to do business and not somewhere else Ann help me find what I was looking for

Gu
Review №60

Good job

Je
Review №61

Friendly staff

Ez
Review №62

Good treatment and excellent offers and promotions Martín Jiménez good customer service and good work

Al
Review №63

Good service Martín Jiménez

Information
3 Photos
63 Comments
4.3 Rating
  • Address:1010 US-24, Independence, MO 64150, United States
  • Site:http://rentalcityonline.com/
  • Phone:+1 816-836-2930
Categories
  • Appliance store
  • Furniture rental service
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:9AM–5PM
  • Friday:Closed
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
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