The managers is a male who from what I gathered runs late to opening a lot. So avoid mornings at this place. The pharmacy staff is mostly nice. They are quick to catch an attitude. Like when my spouse and I went to a Walk-in vaccine. She asked if we had made an appointment. Its a walk-in. I didnt need one, honey. Of course I didnt respond like that but I wasnt expecting the harshness in her voice. The rest of the staff is rude also. The only person who cares is the woman with pale blonde hair. She is the pharmacy tech and really gently. She should be the Manager.

Do not patronize this CVS. I was provided a receipt by the store manager named Sierra that claimed she couldnt provide me with a adequate receipt. She also would not give us the number to corporate offices stating I dont know it because people usually dont return stuff She informed us that their printer is broken and the store Kiosk. Stated we could Google it........WARNING....SHE INFORMED US THE ONLY WAY TO RETURN ANY ITEMS TO THIS STORE IS TO CONTACT CORPORATE DUE TO THE RECEIPT NOT BEING COMPLETE.....We will definitely continue calling corporate offices until we log a complaint.

I was apprehensive about going to this pharmacy after reading the negative reviews, but my experience at this CVS was good. The pharmacist was caring, I thought. She wanted to keep an eye on you after you got your vaccine shot and had seats set up where she can keep an eye on you. There was no such attention at a Gaithersburg CVS. The person who registered for the vaccine was nice, too. All the people at the pharmacy were constantly doing things and were very busy. I didnt observe any laziness.

Management needs to wakeup. This location is always understaffed (also, why are there no self service checkouts?) and messy. I only come here as a last resort.

Very poor customer service. They need to improve upon that aspect and stop treating people like pigs

The pharmacist is amazing - helpful and knowledgeable!

Absolute worst pharmacy ever. No communication. Will never be back . I need to know Ill have my meds when I need then not a headache and a hassle. How do you have someones blood pressure meds on back order and dont mention it to you.

Very disrespectful pharmacy technician And pharmacist, they have no manners, this pharmacy people don’t know the meaning of customer service. This is the worst place I ever visit.

No photo services. Tried to get a passport photo, film developed, photos printed....nothing. They keep saying their “machines are out of order”. Do not waste your time going to this cvs, drive the couple more miles to go to any other one.

Im not sure about the other reviews on here, maybe it used to be pretty bad, but I really have grown to appreciate this place after having it become my regular pharmacy for the last year. Granted, the aisles can feel a little cramped, and sometimes there are long lines for the pharmacy, but I dont think thats really unique to this place (I experience the longest ones usually around evening rush hour, and thats been the case everywhere Ive lived). I got a flu shot here from an awesome and really nice pharmacist, and Ive had some of the most pleasant interactions with a cashier ever here.

CVS should be embarrassed. Understaffed and disorganized, looks like management and owners truly don’t care

Amazing, efficient, and knowledgeable pharmacists. love the breast cancer awareness representations.

This store is mostly okay, but never go here if youre in a hurry. Tonight I was made to wait over twenty minutes in the drive thru before someone answered the window. I pressed the button several times and no one even acknowledged me. Sadly, the pharmacist decided to get into an argument with a customer instead!If this were an isolated event, I would understand. Its not. It is really difficult to make it through this store in a timely manner.Also, dont bother calling this pharmacy. I was on hold for 10 minutes then the pharmacist hung up on me before allowing me a chance to ask a second question, presuming the first was completed. When I called back I was placed on hold 5 minutes and they hung up on me after asking me to hold. I called a third time and was told to wait several more minutes because another customer was in front of me in the queue, even though I had first called 15 minutes before...

Is this place a joke? The staff overall are rude, especially the pharmacy employees. Tried to buy my medicine but one of the employees told me my insurance didnt cover for it and gave me an attitude. It was only after a couple of minutes that another employee had checked to find out that my insurance did cover for my medicine, and that they almost made me pay for no reason. Time to find another CVS area because this aint it.

The pharmacy people are always being lazy and super slow !! They also over charge on prescription which I think needs to be looked into

So to start off.. I came into this location seeking help on what to do with my forehead due to a tan I got while in VA beach. I had wore a bandana across my forehead while at the beach and received a suntan in the wrong spots everywhere but my forehead. My eyes down was way darker than my forehead. I was devastated and didnt know what to do because my job is really picky on appearance and I couldnt go to work looking like this.Jackelyn, was amazing! Her customer service was top notch. She saw me walking around while at the register helping another customer and asked did I need some help. I said absolutely lol. I showed her my forehead and we both was in a wow moment. Jackelyn, stepped off from the register when there were no more customers insite to assist me on the floor. While using her knowledge on make-up and different tanning options. Nothing seem to match my skin color, but she continued to help me out.Later, after sampling almost everything we could think of in the store. We found a foundation to help blend the color of my skin, but I wasnt convinced. She then said well we have headbands. That may work. So I ended up with that. I appreciate excellent customer service and your staff member Jackelyn deserves a trophy, a raise and or promotion for going above and beyond. Thank you!!!

Four or five years ago, a pharmacist here refused to fill a prescription from my sons psychiatrist. The insurance company wouldnt pay because they said it was too soon to refill. Because we were headed out of town, I offered to pay cash. The pharmacist still refused. I went to Rite Aid and have never been back. I recommend Rite Aid on Baltimore Ave. Its cleaner and more attactive, wait times are shorter, and the pharmacists are friendlier.

Yesterday I came to the pharmacy with a chronic pain due to a permanent problem I have. Asked to an employee about some pain killers and she told me to wait for the pharmacy specialist. Her name is LINDA. She kindly listened to me and recommended me a specific medication over the counter, so I could have better days without pain before my Doctor’s appointment in two more weeks. So... I have to say that I had the best experience at the pharmacy and highly recommend everyone to visit this place when the time to get the right medications will come. I have to say that LINDA, recommended me to make sure I visit a doctor in relation to my problem. And today I came back to the Pharmacy to buy some other items; made the line to the cashier and once again; another young lady was at the register and very friendly and kindly asked me for my CVS card. She was very efficient asistíng me to get the discounts on the purchased items and very nicely was able to help me. Her name is JACKELYN, I definetly will make this location my pharmacy of choice; don’t matter if I have to drive the extra miles just to get the nice and polite treatment I was able to experience this time. Please, keep up with the good work you do...👍🏼

My doctor called in a prescription on Wednesday and I called this location the next day at 11:30AM to verify the prescription was ready for pick up. They said they did not have the prescription and that there may have been an error in the doctor calling it in. They constantly state their computers are down and they cannot check anything.This is not the first time this location has had issues with prescriptions. They are generally rude and dismissive on the phone and have no care what so ever if you get your medication in a timely manner.DO NOT USE THIS LOCATION IF YOU WANT TO HAVE YOUR PRESCRIPTIONS FILLED IN A TIMELY MANNER. DO NOT USE THIS LOCATION IF YOU HAVE ANY SUBSTANTIVE QUESTIONS ABOUT THE DRUGS YOU ARE TAKING.

The customer service here is TERRIBLE!!! I’ve been going to this pharmacy for two years and today was the last straw. TERRIBLE CUSTOMER SERVICE DO MOT FILL YOUR SCRIPTS HERE.

Manager of the pharmacy her name is linda. Has a horrible attitude, she is rude and not friendly at all. Cvs need to consider the type of people they have working there. As result I’m not filling my prescriptions there any moe.

They have a significant lack of customer service: Pharmacy Department, one short hair and blonde lady was rude and mocking, and she said For me the products of this company is no useful she was talking about CVS app, she does not want to use for pick up a prescription plus when she is in the drive-thru ALWAYS is a BIG line waiting for. I dont know why this person is working with clients if they no are happy helping others. I called customer service they call me back and have good intentions, but still the same problem in this store.I consider moving another branch o local Pharmacy.One year ago the SERVICE IS WORST THE SAME RUDE AND NOT POLITE STAFF.

1. The pharmacy customer service is ignorant and consistently rude.2. Don’t bother calling the pharmacy and if you do expect at least a 20min wait on hold.3. The pharmacy hours are really 9am-9pm, so don’t bother reading the hours on the internet.4. The drive-thru window is down often.5. The pharmacy lines are ALWAYS long, because they’re clear severely understaffed, with sarcastic employees.

Most staff their are nice.

I just left the store very frustrated. The lady was taking down all the sale signs which made it hard to find the items in todays paper. I asked for help twice. I was told by the guy tending to the pharmacy that Sat. are bad days to shop. They told me that the Nov. 22-24th sale ends at 4p. They finally figured it out after I complained. I cant imagine how many people have encounterd this problem today or paid full price. Hopefully corp. is reading these comments because theyll soon be the next store going out of bus. This is the 2nd incidence with a CVS this mth. Im no longer supporting this establishment.

The people in the pharmacy make me wait for 1 hour and 30 minutes to have my medication ready they are such a lazy personal everyone in the pharmacy department. do not go here don’t waste your time with this fools

Drive thru takes forever for someone to help you

Absolutely the worst service in the pharmacy. One employee was rude and inattentive. There seems to be a lack of any attention to quality customer service.

The pharmacy has really gone down hill. Very unfriendly and always giving wrong information on refills. Always under staffed and service is super slow!

Pharmacy is terrible and getting worse. Pharmacist (female, reddish-blonde hair) is very rude and acts like she resents customers. Shes completely inefficient and always rushing without finishing anything, looking lost and confused. She speaks rudely about customers in a loud voice that customers can hear. The techs are rude and walk away without acknowledging you after theyve started your pick-up. A typical visit: I waited 20+ minutes because my Rx wasnt ready even though Id gotten the call that it was. Then they told me insurance covers only half what I normally get. When I corrected them (because Ive picked this up multiple times) they said they only had half the amount and it would take 24 hours before they could fill the full amount.

The Pharmacy is very good and nice people working there

This is the worse cvs i been the cashier is so rude she was trowing my stuffs i was sending money she ask for my ID and them she didnt gave it to me in my hand the change she did the same not nice i was so mad this is not how you treat the costumers...

It’s now almost 8:30 AM and the store is still closed

Ive never had a problem. The pharmacists are helpful.

The pharmacy department have the worst customer service. The phone is never answered and they will put you on hold and leave you on hold and forget they have you on hold. I called three times and they did the same thing. I dont recommend anybody to go to this pharmacy.

The pharmacy has poor customer service

I was at the drive through pick up my medication last night around 8:25 pm, the two ladies who work the pharmacy is they’re so rude and don’t care what so ever they can’t even talk to me 20 minutes standing the drive through and finally I park my car and went inside the pharmacy I stand in front of this unresponsive pharmacist still they’re not helping me I frustrated & go home without my medication,I cannot believe they’re harrying to go home not to serve their customers or patient, I have to change this pharmacy somewhere else.

I can never get anyone on the phone in the Pharmacy department. No matter the time of day. Its ridiculous. Are there not enough people to answer a phone?

The worst pharmacy, the lazy people there umbelieve

Its past store opening time and Im still waiting outside. There seem to be no signs of opening anytime soon. Its currently 8:08 and the store opens at 8am......that is just unacceptable

They put the wrong directions on 2 of my medications and would not change it.

I have complained to the district manager and still nothing has changed over therethey are rude and slow

Really bad pharmacy . Avoid

Very well thanks