I would technically give zero stars but that is not an option. Ive had my Sprint account for almost 9 years, same plan and everything. My son decides he wants to open his own account to build credit so we canceled 2 lines (his and his brothers). He takes both of their phones and uses them as trades (which is what they were told they could do). Well I have been battling since the end of July to get my account corrected. It still is not. I called customer service multiple times and each time was told the same thing oh no mam they werent canceled but well cancel them now. Guess what, they never got canceled!! Ever!! I finally was able to reach a representative named Mary Ellen who has given more effort than anyone to try to fix this. She did an investigation as to what the issue was and come to find out the trade in phones were never marked as they were traded in and they obviously were never sent back. So now I am stuck with an account bill of around $1,000 until something can be decided. In the meantime I have to pray everyday that my service doesnt get disconnected over someone elses error that I had no control over. So, no I do not recommend this store or this service with Sprint!

I came in for a cheap replacement phone. They told me that the cheapest would be $20 a month, but they would throw in two watches. Told them I dont need watches. Said they would give me two tablets instead, dont need tablets just want to replace phone. Told me that the prices online were fake and only apply to new accounts (lie).I went down the street to T-Mobile. T-Mobile got me what I needed for $5 a month, no BS, no trying to scam me like the 9th St Sprint.

I love, love, love this Sprint store!! Very friendly and helpful employees!! The only Sprint store I go to. Manager is great and John has been most helpful to me. Always polite and never puts me down no matter what I need!!

Just got off the phone with them and I must say wow! What great customer service! Thanks so much for helping me when calling the Sprint Care line was no help at all! Thanks again!

Horrible customer service, make sure you double check what you sign and when you refuse something make sure you have PROOF you didn’t leave the store with it or they’ll charge you for it to fill a quota

This they gave me dont work have time. Quit. On me yesterday. Evening. Couldnt call out. They told me after phone is

I got my Samsung Galaxy S8 turned on thru Sprint.. The employees are very respectful and kind.. On the other hand, they are very slow when waiting on customers. I stood in line for an hour while they waited on 2 customers and I was only there to pay my bill.. But overall its a good store

Everytime I go in the workers are almost always doing something else and I have to wait for then to finish doing whatever they are doing (unwork related) before they will help me. Thankfully I dont have to go in too often and their phone service is pretty good.

I love this store! They have the best staff! Mikinzi Rita and Lexi rock!

This is absolutely the worst cell phone company there is. They have all these hidden fees ect. We made the switch from Intelos 2 months ago and We are ending our affiliation with these crooks in the next few days.

Employees needs to be trained more... Had to return several times because of employees didnt know what they were talking about

Well, it would be nice if they would EVER pick up the phone!

Best Sprint store Ive went to.Rep is very helpfulThanks a lot !!!

Horrible experience. My phone will not let me call out unless its to support or the other phone on my plan. And when I finally get to a real person i hold forever. Then it rings and they hang up.

They lie to their customers.offer one one thing. Say it’s something else. They wont fix any issue I had. Horrible customer service.

I got this HTC phone cos I was with ntelos n had a Samsung Galaxy5...and was told I had to get this phone...i really dnt like it..cos its like 3g n my galaxy was 4g... And my niece went n traded and she got the galaxy 7... But was told by another spirit store that I didnt have to get the HTC..cos I truly wanted the galaxy.. I feel this was a down grade.. So thinking of switching companys... The staff was helpful n nice.... Took over an hour to get it all set up which I thought that was to long... Jus dnt know y the spirit store I went said I had to get this phone but Wen I called a lady told me I didnt have to...so Im confused on who to believe...

I just got to say i came all the way from ashland ky because everyone was saying this was the best place to go well i have to say i agree 200% this is the best one the rep i delt with was Mckenzie and she is the best rep ever thank u so much for sitting on hold for 38 mins and everything u dont for me so thank u with everything ur the sh×t

Horrible customer service & all around service. They get people to sign contracts and they pay out the nose and in the end they end up with crappy service and no internet. Daily stress from dealing with this company as well & when you complain online their solution is to block their customers. Ive decided to go into debt just to rid myself of their service & I wish they will try to take me to court because I have a list a mile long to back my claims and I will be asking for compensation.

Worst store ever!

Sorry service.